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Auto Financing
Mazda Financial ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Mazda Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 44 Customer Reviews
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Review fromPaul H
Date: 06/30/2025
1 starPaul H
Date: 06/30/2025
The worst Customer Service that I have received. I never received my bill for this months payment in the over 10 years that I have leased I have never been late, they charged me $18 in late fees and advised me that I need to pay it immediately and were very rude. I highly recommend going with another car manufacturer.Mazda Financial Services
Date: 07/01/2025
July 1, 2025
**** ******
BBB Review
This is in response to the review submitted by **** ****** against Mazda Financial Services (MFS) regarding billing statements and late charges. We would like to extend our sincerest apologies for any frustration Mr. **** ****** endured when contacting our Customer Care Center regarding the same matter.
According to our records on November 14, 2024, Mr. ****** entered into a Closed-End Motor Vehicle Lease Agreement (contract), for a 2024 Mazda CX-90. By signing the agreement, he agreed to make twenty-three payments of $367.58 each month beginning on December 14, 2024. Per his contract, payments must be received in full by the due date to avoid late fees, which may be assessed if payment is not received within 10 days of the due date.
Our record indicates that billing statements are generated and mailed approximately 17 days prior to the schedule due date to provide sufficient time for receipt and processing. However, once mailed, delivery timelines are dependent on the US Postal Service, which is outside of our control.
For added convenience, we recommend setting up automatic payments via the MFS website or by calling our Mazda Customer Services. This method reduces processing delays. If Mr. ****** needs assistance, please contact MFS Customer Services.
With respect to the late charges, we confirmed on June 30, 2025, Mr. ****** contacted our Customer Service Center regarding his outstanding balance. As a one-time courtesy, we agreed to waive the $18.38 late fee, which has been applied to his MFS account as of June 30, 2025.
Please know Mazda Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at ***** ********.
We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission. The trade name “Mazda Financial Services” and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (“Mazda”) or its affiliates and are licensed to Toyota Motor Credit Corporation (“TMCC”). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.Review fromWill D
Date: 06/09/2025
1 starWill D
Date: 06/09/2025
Horrible... I paid off my car loan for credit purposes. They don't report to the credit bureau until ***** days they said. They don't provide any digital documentation it was paid off- not an email or anything. You must wait ***** business days. I paid the loan on 5/23 and it should arrive by 6/20. That will be the only documentation that the loan has been paid off. Even in the portal it says "Closed", payment due. I'm on hold now to try to get some type of letter, which requires going through another department to get an email confirmation that the account is closed. Very disorganized and archaic.Mazda Financial Services
Date: 06/13/2025
June 13, 2025 BBB Review ID: ******* Contact Name: ******* ****** Account Number: ********* ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ******* ******, regarding their dissatisfaction with Mazda Financial Services (MFS).We thank our customer for bringing their account concerns to our attention and for sharing their feedback. Our records reflect, we received their payoff in the amount of $12,197.20 on May 23, 2025. Additionally, *** records also reflects that on June 9, 2025,******* ****** spoke to a *** representative. During that conversation, our *** representative expedited a Paid in Full letter to the email address provided by our customer.Please know it may take up to 45 days for the *************************** to update credit tradeline.******* ****** can contact the *************************** using the information below for additional concerns:? *************************************************************** ************** ? TransUnion ******************************************************************************* ************** ? Experian *************************** ************** ? ********************************************************************* ************** Please know that Mazda Financial Services strives for excellence in customer satisfaction.If there are any additional questions regarding this concern, please contact us at *************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromCaitlyn C
Date: 05/31/2025
1 starCaitlyn C
Date: 05/31/2025
Where do I begin Im a current lease holder with them. Since 3/2022 its been a continuous headache. My app ALWAYS says my account is past due even when I pay that month(the add in the next month so you pay and pay) the customer service is horrible, I literally had an agent say ..well youre going to need to borrow money from a friend or something. Their records of transactions do not match my transaction transcripts in my app, the are constantly unable to find payments Ive made. One particular time I was on the phone for over 2 hours- the agent couldnt find payments made and ended the long call with telling me I was correct and their system was not. They sent me a letter this month saying I owe $1157.36- my monthly payment is $589.12 (which is CRAZY). Im behind $468 from April how do I owe $568.24??? They cant tell me. This is absolutely ridiculous. They shouldnt be allowed to literally rob their customers. This company has done nothing but blow my phone up, threaten repossessions and literally keep me in a constant state of anxiety. THEY CANT EVEN TELL ME WHERE MY MONEY HAS GONE. This is NOT a company you want to work with.Mazda Financial Services
Date: 06/04/2025
June 4, 2025 BBB Review ID: ******* Contact Name: ******* ********* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against *** regarding Caitlyn ********** request for assistance with the above-referenced MFS vehicle account. We thank our customer for bringing their account concerns to our attention; however, *********** do not align with theirs. Our records reflect that ******* ********* holds a retail installment contract with ***, not a lease contract.Our customer signed their retail installment contract on March 23, 2022. Their contract obligates them to make 72 payments of $589.12. By signing this contract, ******* ********* agreed to the terms and conditions, which include their obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which they agreed, their failure to continue to remit payment and keep the account in a current status may result in further collections activity or legal action. Our records also show that their account first became past due in November 2024, as the November payment did not post to the account. The most recent payment submitted on May 16, 2025, was returned by our customers ******************** institution on May 23, 2025. Additionally, there have been a total of nine (9) returned payments over the term of the contract thus far and seven (7) of the (9) since January 2025. As of May 27, 2025, a Right to Cure letter has been mailed to our customer confirming the account status.The billing statement dated April 21, 2025, confirmed a past due amount of $568.24 plus the payment due of $589.12 for May 7, 2025. A copy of the monthly billing statements dated November 19, 2024, through the most recent statement from May 20, 2025, including a copy of the transaction history, have been sent to ******* ********* under separate cover for them to review and retain for their records. If our customer identifies an error, we respectfully request a merchant report from their financial institution be sent to MFS so that additional research can be done in greater detail. Lastly, our team members are trained to the highest standards. The account has been reviewed, and our customers concerns and feedback have been provided to the appropriate management team(s).Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromMatthew S
Date: 05/07/2025
1 starMatthew S
Date: 05/07/2025
In good faith, my wife and I are currently in the process of trying to buy a car that we have been leasing from ***** Mazda in ******, ************* which subcontracts all financial business with Mazda Financial Services.First, Mazda Financial Services sent us the incorrect number on the mailed paperwork to contact Mazda Financial Services to try and complete this process of purchasing our leased vehicle over the phone. The number that was given on their paperwork had the last number "2" when I was eventually told that it was supposed to be a "3" which was the information I needed to complete the process of purchasing the leased vehicle without financial penalty. Just a minor detail that may have had major consequences if we did not do our due diligence and I would definitely deduce that this is not an ethical business practice. Second, even though the lease was under my wife's name, when we were finally given the opportunity to purchase the leased vehicle after a significant amount of time calling numbers that lead us nowhere, the bill of sale was put under my name and Mazda Financial Services put my wife's name handwritten on the title which has now forced us to contact Mazda Financial Services for a third time so they can fix the bill of sale with the corresponding name on the title that they ****************** is really concerning that such a large business entity can continue to serve customers in such a dishonest manner and continue practicing business without consequence.I strongly recommend not leasing a car through Mazda Financial Services because it is not worth the constant administrative errors being placed back on the customer whose only purpose is to pay for the lease and purchase the ********** a faithful Mazda owner for almost 20 years, I can no longer have faith in a company that treats its customers so maliciously.Mazda Financial Services
Date: 05/12/2025
May 12, 2025 BBB Case: ******* Contact Name: ******* ********** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ******* **********, regarding their dissatisfaction with the above-referenced MFS vehicle account. We thank our customer for sharing their feedback and for bringing their account concerns to our attention.The correct number for *** customers to reach customer service for support is **************. This is the same number provided on the documents to complete the purchase of any leased vehicle. Additionally, Mazda dealerships are also provided with a customer service number for MFS, and that number varies by one digit.Due to an inadvertent error, the bill of sale was issued in the primary account holders name, ******* **********, although the ***Lessee, ******* **********, completed the lease end buyout documentation. *** spoke to our customer on May 7, 2025, and a duplicate title application was expedited to the ************************ of Motor Vehicles (MA DMV). The application was successfully received on May 8, 2025, by the MA DMV. *** has been advised the MA *********** levels are 4-6 weeks to receive the duplicate title, as the MA DMV will not accept an Affidavit of Correction from MFS to correct the title.We recognize that receiving the corrected documentation has been time-consuming for our customers; therefore, weve sent a token of our appreciation under separate cover to ******* **********.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromAshton F
Date: 04/16/2025
1 starAshton F
Date: 04/16/2025
Do not do business with these people I bought out my lease and found out that Mazda Financial Services did not have my title, they had never taken the time to make sure they got a paper title after I moved states and had them send me the title for registration. They neglected to send me a bill of sale, a signed purchase agreement, all they sent was a lien release which is not enough to be able to re-title a vehicle.Mazda Financial Services
Date: 04/22/2025
April 22, 2025 ****** ***** BBB Review This is in response to the review submitted by ****** *****, against Mazda Financial Services, regarding the title release after purchase. First and foremost, we would like to extend our sincerest apologies for any frustration ********** endured when contacting our ******************** regarding the same matter. According to our records on September 01, 2023, relocation documents were sent to Mr. ***** to assist with transferring the vehicle title to ********. As part of this process, the original title was mailed to the Nebraska DMV. Completion of the title transfer and payment of any associated registration fees are steps handled by the customer in accordance with state regulations. Despite multiple attempts to reach Mr. ***** with finalizing the title process, the Nebraska title was not received until April 17, 2025. Since the *** account reflects as paid in full status, we are sending the original NE title to the address on file. The expected delivery timeframe is 2-3 days via ***** delivery. Please know Mazda Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromSophie P
Date: 04/13/2025
1 starSophie P
Date: 04/13/2025
I have leased many a car. Always do ACH payments and yet somehow Mazda financial services is the only one who doesnt take out payments for almost 2 weeks after making the payment. On top of it, they must have had some system glitch where my phone number AND email got changed in their system, so when my payment did get reversed (2 weeks later), they didnt contact me at all which then got me super delinquent as I had my stuff on autopay and assumed all was good! When it came time to lease my next Mazda, I wasnt able to bc of those late payments that I couldnt even correct bc I didnt know it happened! Their customer service was awful, they were always rude and somehow could never find my account when I called in. Just beyond disorganized. I know Im not a big customer to ****************** at all, but their horrible business practice cost them a customer. I love ******************* but since they only lease via Mazda financial services, I cant lease with them anymore.Mazda Financial Services
Date: 04/18/2025
April 18, 2025 BBB Case: ******* Contact Name: ************************** Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the review submitted by Sophie ************ regarding their dissatisfaction with Mazda Financial Services (***). We thank our customer for bringing their account concerns to our ************ is important to know that ACH payments are processed via the Automated Clearing House (ACH) network, a system that connects banks and financial institutions. It is the *** process to make two attempts to draft an ACH payment. Our records show that the March 7, 2025, payment was returned due to insufficient funds. It is the responsibility of the account holder to monitor the status of their account(s) and confirm payments have been posted as scheduled.We have sent a copy of the transaction history for the referenced account for our customer to review and retain for their records.Additionally, *********** confirm our customer requested not to be contacted as of July 1, 2024. A written document confirming *** took action to honor their request was sent to our customer as of the same date as their request (July 1, 2024). Our system of record also confirms that on December 10, 2024, Sophie *********** contacted *** and was made aware of the account status and the vehicle being at risk of repossession. The account status has been updated to paid off.Lastly, our team members are trained to the highest standards. We understand you rely on the companies you do business with to provide accurate information. We respect Sophie ***********s decision, and we appreciate their time with us.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromPrinchilla M
Date: 01/27/2025
1 starPrinchilla M
Date: 01/27/2025
My Mazda CX3 was totaled March 10th, 2021. My auto insurance payed what the vehicle was worth and GAP covered the rest.I wanted to close the online account because I traded my 2021 Mazda CX30 in September 2022. I called today, Jan27, 2025 and was told I still owed over $200 that the ************* didn't cover. This is over 2 years old. I haven't received anything in the mail about a balance owed! Looked on Mazda Financial Services website, doesn't show any late fees.I feel like I'm being scammed out of my money!Mazda Financial Services
Date: 01/31/2025
January 31, 2025 Contact Name: Princhilla ******* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against *** regarding Princhilla McClures request for assistance with the above-referenced MFS vehicle account.We thank our customer for bringing their account concerns to our attention.Our records reflect that a final insurance settlement balance due letter dated June 21, 2021, was sent to our customer. No action was taken to satisfy the balance; therefore, the account was charged off. Interest and late charges do not continue to assess on a total loss claim; therefore, the balance is the same as when it was originally billed out. A copy of the settlement balance due has been mailed to our customer under separate cover via the **************************** (****). Please allow 7-10 business days for delivery via the **************************** (****).Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromAmy A
Date: 01/07/2025
1 starAmy A
Date: 01/07/2025
We would simply like to purchase our Mazda vehicle which we had leased for the last 3 years. Their customer service phone number is an endless cycle of pressing numbers with no option to talk with a representative. Their website states the only way to contact them is via phone or to write to them via ****. There is no chat, no email, and no other phone number to call. Their listed phone number is useless, with no way to talk to a live person and no information on how to pay them any money, whether it be a monthly installment or paying off your lease. WE WILL NEVER DO BUSINESS WITH THEM EVER AGAIN AND WILL MAKE SURE EVERYONE KNOWS WHY. We're stuck like the rest of the people who complained with the BBB.... we have good credit but anticipate that by the time we get this settled, we'll be dinged by the credit bureau's for their failure to engage in normal business practices (such as actually communicating with customers). ********************************************* = FRAUDMazda Financial Services
Date: 01/17/2025
January 17, 2025 *** ******* BBB Review This is in response to the review submitted by *** *******, against Mazda Financial Services, regarding their intention to purchase their lease vehicle. We are unable to verify an active Mazda Financial Services account based on the information provided by *** *******. However, we would like to properly address their concerns. We ask that Ms. ******* provides additional information (such as an account number, social security number, or vehicle identification number) which can be used to identify their loan. If Ms. ******** concerns are not based on a Mazda Financial Services account, we ask that they refer this complaint to the appropriate business for review/response.Please know Mazda Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromRebecca P
Date: 12/29/2024
1 starRebecca P
Date: 12/29/2024
I want to share my personal experience as a loyal Mazda customer who is now in a precarious position that arose as a result of a lack of adherence to policy by representatives of the ********** a Mazda owner and purchaser through Mazda Financial Services since 2008, I approached the Westshore Mazda dealership earlier this year, March 16, 2024, with excitement and anticipation to purchase a stunning Mazda CX30 with red leather interior. However, due to an oversight on my part, I failed to select the Comprehensive and Collision options within my insurance application when adding the new vehicle. Despite providing my insurance information to the dealership and having signed the finance agreements, I unwittingly left the lot without the proper coverage required by both Mazda and Mazda Financial Services.Subsequently, an unfortunate incident occurred on September 26, 2024 due to Hurricane ******, when my Mazda CX30 was flooded, and it was found that ********************* would not cover the damage. The root cause of the situation was the failure of the dealership and financial department of Mazda to thoroughly review my insurance coverage, which, as confirmed by Mazda Financial Services, requires full *********** a result, I find myself in a difficult situation, one where I am being held responsible for an oversight that was not properly identified by Mazda. It is a situation that I feel could have been avoided had there been a greater level of diligence exercised by Mazda representatives, and it is one for which they are failing to take appropriate ownership. Regrettably, it is the consumer who is being held accountable for a mistake that was made inadvertently, and it is my sincere hope that questions will be asked, and meaningful action taken in order to mitigate the situation and prevent it from occurring in the future.Mazda Financial Services
Date: 12/31/2024
December 31, 2024 ******* ****** BBB Review This is in response to the review submitted by Mrs. ******* ****** against Mazda Financial Services (MFS), regarding the dissatisfaction with her dealership experience when purchasing her ********** is important to understand that Mazda Financial Services (MFS) relationship to the dealer is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which *** has no control. Furthermore, *** is not involved in the negotiation process between customers and the dealership (Westshore *******************, and solely relies on the terms and conditions that appear in the written contract we receive. As a result, *** is unable to confirm or deny any verbal representations made between *** and Mrs. ****** and the dealership.According to our records on April 15, 2020, *** and Mrs. ****** signed a contract for seventy-two payments of $365.00 beginning May 30, 2020. By signing this contract, they both agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional product, and the length of the term.MFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. We encourage *** and Mrs. ****** to discuss this matter directly with the proper management at the related dealership. However, if they have additional questions or concerns related to their MFS account, we encourage them to contact our *********************** at **************. We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its productsReview fromD. C.
Date: 12/26/2024
1 starD. C.
Date: 12/26/2024
One of the worst car buying experiences in my life. In a pre-negotiated deal that should've taken one hour, we were stuck at the dealership for over 4 hours due to Mazda financial services. If you have a fraud alert on your credit, be prepared to wait. What should be a simple text, email or phone call to verify the credit application turns into a full investigation by Mazda Financial.Mazda Financial Services
Date: 12/31/2024
December 31, 2024 Contact Name: ***** ****** ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ***** ****** regarding their dissatisfaction with Mazda Financial Services (MFS) associated with clearing a fraud alert during a recent dealer visit.We thank ***** ****** for sharing their feedback with us.The privacy of our customers is vital. *** respects the privacy of our customers and employs procedural safeguards to protect the confidentiality and security of our customers information. Our goal is to ensure we are in compliance with federal privacy laws and any state-specific regulations regarding the sharing of information. There are two types of fraud alerts, an initial fraud alert and an extended fraud alert, and different procedural safeguards in place that MFS is required to adhere to in order to proceed with a credit investigation. It is important to know that ***** inquiries into a consumers credit are permitted based on a completed credit application submitted to us by a dealership, which authorizes us to investigate credit history. However, we are unable to verify claims based on the limited information provided. To best assist, we ask that ***** ****** please contact the dealership they visited, or they may provide us with additional information that will assist with reviewing a credit inquiry at that time, such as a vehicle identification number (VIN) or Social Security Number (SSN).Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.D. C.
Date: 01/05/2025
Mazda Financial Service "investigators" took over 4 hours to call me, even though I clearly left a narrative on my credit report stating to call me at the listed phone number in the event of the fraud alert being triggered by credit applications. It got so bad that the "investigators" and finance manager blamed me for potentially providing them with the wrong phone number. Around the 4 hours mark, I decided to back out of the deal as i didn't want anything to do with Mazda moving forward after such a negative experience. Coincidentally when I demanded the deal be cancelled, the "investigators" were able to suddenly call me at the correct number. The final straw was when we stepped into the finance office again when *** called my phone, we couldn't hear anybody on the other line. This took place at Nucar Mazda in **********, ******** right after Christmas.
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