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This profile includes reviews for Mazda Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mazda Financial Services

  6565 Headquarters Drive Plano, TX 75024

• 

  Mazda Financial Services

  6400 Main St, Suite 200 Williamsville, NY 14221

Review Details

• Review fromDayton W

  Date: 12/16/2024

  1 star

  Dayton W

  Date: 12/16/2024

  They dont do automatic payments. You cant process the payment with a debt card over the phone. Terrible will never finance through Mazda again.

  Mazda Financial Services

  Date: 12/17/2024

  December 17, 2024 ****** ******* BBB Review This is in response to the review submitted by ****** *******, against Mazda Financial Services, regarding their payment options. We are unable to verify an active Mazda Financial Services account based on the information provided by ****** *******. However, we would like to properly address their concerns. We ask that ****** provide additional information (such as an account number, social security number, or vehicle identification number) which can be used to identify their loan. If Daytons concerns are not based on a Mazda Financial Services account, we ask that they refer this complaint to the appropriate business for review/response.Please know Mazda Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromKelly P

  Date: 12/13/2024

  1 star

  Kelly P

  Date: 12/13/2024

  Overall a horrid experience. Purchased my vehicle through my bank now financing. Mazda did not make me aware that with my buyout I was required to obtain my title but my bank did. I followed up with Mazda on three separate occasions for the status of my title. I confirmed and updated my new address and was told to wait 6 to 8 weeks for the *** to release the title to myself. Waited 16 weeks contacted them about my title for them to not have an answer and to not have my accurate address ZIP code. I was told it probably went to my original address which is not true since my parents live in my original address that they had on file and thus I have been able to check the mail there. I was told now that they can expedite it upon my very displeased demeanor but then told I had to wait another 3 weeks. Due to this delay in my title I am now being penalized by my bank on the loan for my car which has now had an increase in interest to the maximum percentage allowed in the state. It is abhorrent how Mazda does not take accountability nor followed up with ensuring that they completed their end of the buyout. From other Banking and Loan experts they have commented that companies such as Mazda will not provide the title in an effort to continue keeping the car underneath their direct ownership even when you are no longer paying to them leaving you in a Limbo with liability that can be yours but ownership that remains under them to do whatever they want with it. Needless to say I am highly disappointed and being directly affected by Mazda's negligence when I was a loyal customer to them for 3 years.

  Mazda Financial Services

  Date: 12/20/2024

  December 20, 2024 Contact Name: ***** ***** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ***** *****, regarding their dissatisfaction with Mada Financial Services (MFS). We thank our customer for bringing their account and concerns to our attention.Our records reflect that on June 12, 2024, *** received the payoff funds to process the sale of ***** Perezs leased vehicle. On page 7 of the buyout packet, under the Authorization for Payoff and Title Processing, the customer did not provide an alternative address to send the title to. When an alternative address is not provided, *** will send the title to the address in our system of record. The address in our system of record matched the address on the buyout packet sent to our customer. On September 6, 2024, our customer spoke to an *** representative and advised the title was not received. *** requested a duplicate title, which can take up to 8 weeks to receive depending upon the Department of Motor **************** levels. On October 11, 2024, the duplicate title was received; however, due to an inadvertent error, the title was not released to the customer. *** spoke with ***** ***** again on December 13, 2024, and the new address was updated. The duplicate title, Bill of Sale (BOS), and Power of Attorney (POA) will be expedited via ***** to our customer at the updated address in ************, **. ***** tracking # ************ can be used to monitor the status of the package.Lastly, our team members are trained to the highest standards. We understand our customers rely on the companies they do business with to provide accurate information. We have provided the necessary coaching to the appropriate management teams to prevent any misinformation from being advised in future conversations. We thank ***** ***** for the opportunity to earn their business and for their patience while we reviewed the account.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromAnthony G

  Date: 12/12/2024

  1 star

  Anthony G

  Date: 12/12/2024

  We paid off our car loan and we were expecting our title to show up in the mail. When I called them they said that it had been mailed to our prior address. However, the representative also acknowledged that we had updated our mailing address to our current address. The representative then said but we did not update it on the account. I asked her to explain that if they are mailing something, and our mail address is updated, why was it mailed to our previous address? She did not have an explanation. Instead, we are getting a different document in the mail that is requiring my wife and I to find time to go to the title bureau together, and a cost to obtain the title which should have been provided by Mazda in the first place.

  Mazda Financial Services

  Date: 12/20/2024

  December 20, 2024 ******* ******** BBB Review This is in response to the review submitted by ******* ******** against Mazda Financial Services (MFS), regarding his title release. We regret to learn this was not a positive experience and would like to extend our sincerest apologies for any frustration Mr. ******** endured when contacting our *********************** regarding his title release. Rest assured, our telephone interactions held with our agents have been reviewed and any instance of misinformation or inappropriate communication by our agent has been reported to the appropriate Management team.Our records indicate on August 02, 2024, a Paid in Full document was mailed to Mr. ******** regarding the purchase of his leased vehicle. As indicated on the document, the title was sent to the dealership (*************) that paid off his vehicle on August *******, using their *** #:24940X and tracking number:1Z6353WX0167897964. Please note that it is the responsibility of the paying dealership to apply for a new title and remove Mazda Financial Services as the lienholder or legal owner of the vehicle. As a result, we are unable to provide a lien release or title, we encourage Mr. ******** to contact the title department at the paying dealership mentioned above. Please know Mazda Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromSonia R

  Date: 12/07/2024

  1 star

  Sonia R

  Date: 12/07/2024

  Absolute worst service ever. It has taken over 5 months to get my title transfer through them and I have had to call them weekly to check on the status. They lost my original application, made me send another check after advising me to put a stop payment on the original check, then sent the wrong check in where the check with stopped payment was processed and I was charged another processing fee as a result. All around TERRIBLE.

  Mazda Financial Services

  Date: 12/12/2024

  December 12, 2024 Contact Name: ***** ******* Account Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the review submitted by ***** ******* regarding their dissatisfaction with Mazda Financial Services (***).We thank our customer for bringing their account and concerns to our attention. Our records reflect that as of May 23, 2024, *** was notified our customer relocated from ********** to ******. On June 5, 2024, *** sent a letter to ***** ******* that the state of California issued an electronic title. *** requested a printed title to assist our customer with the transfer request. The timeframe to receive a printed title is 4-8 weeks. On August 15, 2024, an *** representative reached out to our customer to advise that the title still had not been received by the state of **********. On September 11, 2024, the *** Resolution team reached out to the Department of Motor Vehicles in ****** (OR DMV) to confirm the status of check #**** in the amount of $330.00 and was advised the OR DMV did not have the check on file. Additionally, our records reflect that as of September 12, 2024, *** spoke to our customer and advised that due to an *** error, *** would follow up with the OR *** on their behalf. Our customer was also advised during that conversation that a new application would need to be completed as well as a new check issued. *** agreed to reimburse our customer for any bank fees associated with the stop payment. A ***** pre-paid envelope was also sent to our customer as an additional measure to expedite the application and fee requested by the OR DMV. *** continued to follow up with the OR *** on our customers behalf. The OR *** confirmed the documents were delivered; however, a timeframe for the status of the registration could not be confirmed due to the OR *********** levels. Lastly, as a measure of courtesy, *** reimbursed our customer for $70.00. If there are additional fees our customer has incurred, we respectfully request that ***** ******* please send us confirmation of the fee to the *** Resolution team fax at ***************, Attention: ********, for review.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.

• Review fromTeresa S

  Date: 11/07/2024

  1 star

  Teresa S

  Date: 11/07/2024

  Mazda Financial Services is the worst. My payment is due on the 5th of each month. My bank sends it out on the 23rd of the prior month. It doesn't post to my account until after the 10 day ***** period which is the 15th of the ******** August, I sent in 3 separate payments because the payments were not received by the ***** ******* I finally had to do a payment over the phone on the 15th so it wouldn't be late.This month Mazda RECEIVED the payment on 10-30-2024. It is now 11-07-2024 and the payment has not posted yet. All I get is, "sorry for the inconvenience." I will NEVER finance through Mazda Financial again and I am currently looking to refinance the vehicle through someone else to avoid this nightmare for the remainder of the loan.

  Mazda Financial Services

  Date: 11/08/2024

  November 8, 2024 BBB Case: Review Contact Name: ****** SF Account Number: N/ A ******************** of ********************** (MFS) is in receipt of the complaint filed against *** regarding payment latency for Teresa *** The privacy of our customers is vital. After reviewing our records, we are unable to determine if you are listed as an authorized party on any *** account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above referenced ********** general, our customers have several options to ensure a timely payment. Such as our website, calling to speak to our team, our Interactive Voice Response (IVR) or mailing a payment directly to MFS. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromPebles B

  Date: 11/06/2024

  1 star

  Pebles B

  Date: 11/06/2024

  The worst company you can deal with. EVERYONE I talked to promise to fix your issue but absolutely nothing happens. I bought out a lease car 3 months ago but I still can't get my registration because they keep messing up all the paperwork. It is ridiculous!!!

  Mazda Financial Services

  Date: 11/11/2024

  November 11, 2024 Contact Name: Pebles ****** Account Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the review submitted by Pebles ****** regarding their dissatisfaction with Mazda Financial Services (***). We thank our customer for bringing their account and concerns to our attention. We understand and recognize that time is valuable. Our records reflect that on August 30, 2024, *** received the payoff to the referenced vehicle account. *** is required to collect sales tax, per the state of ******** (**), as part of the payoff process. Upon collecting the sales tax, in addition to the payoff funds, *** allocates the funds directly to the state of IL and, in some cases, the county if required. The IL-specific form, ST-556, is generated as a receipt sales tax was paid to the state. Due to an inadvertent error, the original Bill of Sale (BOS), dated September 25, 2024, reflects the cash price (including the sales tax paid). A revised BOS and IL form ST-556 have been sent to our customer via ***** tracking ************. Due to the system that the state of IL utilizes for sales tax, there is a slight variance of .40 cents difference reflecting on the revised BOS compared to the ST-556 form; however, the *** Resolution team has advised this is due to the state of IL process and should not pose an issue for our customers to register their vehicle. Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromMarisa M

  Date: 11/04/2024

  1 star

  Marisa M

  Date: 11/04/2024

  Since 10/7, I've been calling MFS for a copy of the car title for *** purposes. I made the request twice was told it would be mailed out. Wait 2 weeks and received nothing. I call back and a third *** tells me what I was told before was incorrect and they can't mail a copy of the title directly to me. Then told to ask the *** to fax some form directly to MFS requesting the title be sent directly to them.I go to one *** location, they said they do not fax anything to Mazda on behalf of a customer/driver. I schedule a new *** appointment, go to another location the next day and they said the same thing. I call MFS a 4th time (while in the *********** passing messages between a supervisor and an MFS ***** and was told by the *** that I can just fax the *** forms myself (again, something new I'm being told) and it would be processed immediately. I fax the form the same day on 10/24. On 10/25, I call MFS and was told it will take 1-2 days to process. I call back on 10/29 for a status update and was told it may take "several days". I explain how long it's already been and was told it was "escalated".On 10/31, I call back to check on the status and was told nothing was processed because Mazda doesn't send out certified copies of titles for NY (basically, I was lied to a third time). Instead, *** will mail me the power of attorney letter in lieu of the title. Today, 11/4, I get the power of attorney letter from ***, go back to the *** and they say they need the power of attorney letter AND the title like I've already told ***. I call MFS at the *** office again, and was told they will not send a copy of the title because the *** should be able to process with just the letter. At this point, I've wasted 1 month calling MFS, my local Mazda dealership and going to *** offices for ONE PIECE OF PAPER that *** refuses to send yet they quickly send me a car note email for $538.68 on a car I can't drive due to their delay. How's this fair, especially in today's economy?

  Mazda Financial Services

  Date: 11/07/2024

  November 7, 2024 Contact Name: ****** ******* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ****** ******* regarding their dissatisfaction with Mazda Financial Services. We would like to thank our customer for bringing their account and concerns to our attention. We understand and recognize that time is valuable. Our records reflect that our customer contacted *** on July 17, 2024, and inquired about the vehicle potentially being repossessed by ***. Our customer was advised during that conversation that the account was current at that time and to contact the police to inquire about the status of the vehicle. *** also spoke to ****** ******* on October 7, 2024, when our customer called to obtain a copy of the title and authorization from *** to register their leased vehicle; however, per the NY Department of Motor Vehicles (DMV), a copy of the title is not needed. On October 22, 2024, ****** ******* spoke with an MFS Resolution Specialist. Our customer advised their insurance coverage on the vehicle had lapsed, and therefore the license plates were surrendered as a result. ****** ******* was advised from that conversation that a NY DMV form, MV-82, is needed and is to be completed. The customer confirmed they understood and would speak with a supervisor at the ***. *** received Form MV-82 via FAX on November 5, 2024. *** spoke with our customer again on November 6, 2024. Our customer was advised during that conversation that the NY DMV is required to send a written request advising that a copy of the title is needed in this case; however, since previous attempts were unsuccessful, *** will send the ***** COPY ONLY of the title to the NY DMV in ***********, **, at MFS expense, by end of business on Friday, November 8, 2024, to assist our customer. Lastly, our team members are trained to the highest standards. We understand our customers rely on the companies they do business with to provide accurate information. We have provided the necessary coaching to the appropriate management teams.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromL. N.

  Date: 10/25/2024

  1 star

  L. N.

  Date: 10/25/2024

  You cannot get in contact with anyone via phone or email.Mazda Financial Services repeatedly does NOT apply my additional payments to the principal. I follow their protocols to apply my extra payments to the principal, and they continue to apply it to the next month's payment, even though I am doing as they ask. Not to mention that they do not make this easy. You have to MAIL in a separate check from your standard payment.Then, beyond the payment issue, in the billing statements they do not include multiple payments that have been made over the month. The billing statement only shows the most recent payment received, making it extremely challenging to see how much you have paid over time.Honestly, I don't even understand how any of this is legal.

  Mazda Financial Services

  Date: 10/29/2024

  October 29, 2024 BBB Case: Review Contact Name: **** **** Account Number: ******9276 ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against *** regarding their experience with principal only payments. *** appreciates **** ***** feedback regarding the information on their billing statements. Although *** does not plan to adjust our billing statements at this time, we value customer input. Regarding the principal payments submitted by **** ****, our records indicate that support center requests have been used to ensure their payments are applied to the principal. They may continue using this method as needed. Our review found that **** **** did not include the words Principal Only, on their payment submissions, as required by billing statements. As a reminder from their billing statements, Principal Payments: Payments received are applied first to interest due, then principal, then any outstanding charges. By paying more than the total amount due, the excess funds will reduce your principal balance and be applied to future payments. Excess funds of at least 90% of your scheduled monthly payment cause your account to be paid ahead and advance the next payment due date. Daily interest continues to accrue on your unpaid principal balance. To make a payment that reduces your principal balance only and is not applied towards this payment or future payments, speak with a team member by calling us at ************** or mailing a check or money order listing Principal Only and the account number on the memo line to ********************** P.O. *******************************. As a courtesy, *** has also mailed a payment history to **** ***** address on file under separate cover.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

  L. N.

  Date: 11/16/2024

  Thank you for the phone number. It makes contact easier.Nov 8, 2024, my check with my account number and the phrase "Principal Only" was NOT applied to the principal. I jump through Mazda Financial Services' hoops, and they still are not applying my additional payments to my principal.

• Review fromK. O.

  Date: 10/21/2024

  1 star

  K. O.

  Date: 10/21/2024

  Terrible customer service. Vehicle was totaled on 08/12/24 and was deemed a total loss. Spoke with Mazda financial **** ********, on 08/19/24 to advise of such. She informed me account would be frozen for 30 days and no payment would come out while awaiting payment from insurance. On 09/05/24 payment for vehicle was taken out. I called on 09/06/24 and was advised of no refund policy on payments made. Received final bill which included an $85 interest charge on 09/25/24. Spoke with ****, resolution specialist on 10/04/24 who advised I was misinformed account would be frozen and all info provided appeared to be inaccurate from my call with ********. He advised that he would look into the recording of the call asap and call me back. On 10/21/24 after not receiving a call back, I spoke with ****, resolution specialist, who informed me that there were no notes from my call with **** to show that the 08/19/24 call had been reviewed. **** also informed me that ******** misinformed me on that call. Mazda refused to take responsibility for their employees mistake and refused to acknowledge that I was misinformed which caused the $85 interest fee to be charged to me. **** did advise he would look into the phone call, however ultimately it didnt matter if I was misinformed by ******** I was responsible for the $85. Interest fee. I expressed clear frustration that I am not a trained Mazda financial employee and therefore I dont know how to do their job, so how can I be expected to be held responsible when an actual employee made an error, someone that should be trained in their job. My credit score ranges between the companies from an *******, so Im not willing to tank my credit over $85.00 so I paid the fee, but this is bullying at its best. Bad look by Mazda by not standing by an employees mistake and taking the $85.00 loss. I will never finance or purchase with Mazda (Toyota) financial again. Which I get. Im one person. But eventually they would have recouped $85

  Mazda Financial Services

  Date: 10/24/2024

  October 24, 2024 BBB Case: Review Contact Name: ******** ****** Account Number: ******8546 ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against *** regarding their experience after a total loss. *** thanks ******** ****** for bringing their account to our attention and for their feedback. Our records differ from ******** ****** with respect to the phone call of August 12, 2024, with ********. ******** ******, our customer, was appropriately advised payments made prior to the date of loss or after are not refunded; any overage on the account is refunded after the account is paid in full, that they do not need to continue to pay their regular monthly payment while MFS awaits payment from the insurance provider, and our customer remains responsible for any balance that remains after *** receives the insurance payment. Additionally, ******** ****** was advised if the vehicle is not deemed a total loss, they will be responsible for any payment not made while the claim was being reviewed by the insurance. Please note that the information provided does not speak to their account being "frozen, as ******** ****** states. Additionally, ******** ****** was appropriately advised on August 12, 2024, that they do not have Guaranteed Auto Protection (GAP). As a result of a total loss, MFS backdates the insurance payment to the date of loss; however, our customer remains responsible for interest accrued on the deficiency balance. Therefore, *** declines their request to refund them for the valid accrued interest of $85.56 from their September 5, 2024, payment.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

  K. O.

  Date: 10/30/2024

  The vehicle was deemed a total loss on 08/19/2024. I wasnt expecting to be credited my August payment, however since the vehicle was deemed a total loss 8/17 it doesnt make sense on why I was continually charged based on their response. My September payment was removed right before the insurance paid, and before the actual DUE DATE. YES PAYMENT WAS REMOVED ONE DAY PRIOR TO DUE DATE. I was never credited back for the September payment. Nothing was backdated to August 19th. I paid in full for September on a vehicle I didnt have, the vehicle was turned over on 8/28 and the title had been turned over on 8/30. So therefore if it actually was backdated I should not have had to pay the $85. As September was paid and should not have. Clearly this is a difficult concept for Mazda. Its one big circle of lies. They claim backdates but clearly that isnt true based on their continued confusion on the date of actual loss. I respectfully disagree they listened to my phone call or reviewed anything in regards to my phone calls. Mazda is just remaining on supporting bad business and uninformed employees as I never called on 08/12. I called on 8/19. So if a company Is going to try and be factual and knowledgeable at least get it correct. This reply from Mazda just confirms their disorganized and improper business practice.

• Review fromSamuel H

  Date: 10/13/2024

  1 star
  Mazda financial services has been incredibly difficult to work with. I am trying to purchase my car, and apparently, I was missing a signature on the odometer statement. So their automated system sent out a letter claiming I was missing everything, which turned out to not be true. The representative told me which form I was missing the signature from and that I could email it to them, so I took down the email and triple checked that I got the spelling correct. I sent out the email and it came back as undeliverable. So I went out of my way to fax the forms to them, also checking that I had the fax number right numerous times. A week later, I still hadnt received my title in the mail, so I was getting nervous and decided to send them the new forms again via snail mail. When I called them a week and a half later to verify the status, the representative said you are missing the last signature on your odometer statement (and this is after trying to email them once, sending them a fax of said form and also snail mailing the form with the missing signature to them, which apparently they claim they never received any of them). I nearly lost it at this point, But tried to keep a cool head because the representative was doing the best he could and it wasnt really his fault anyway. So we double checked the email again again, and the email was entirely correct. So I sent them another email with the missing form. It came up as undeliverable again. So he gave me a fax number. I ran to Kinkos again to get this form faxed, And this time, I called them again to verify that they had it. This time they confirmed they ******* I am still waiting, six weeks after I was supposed to receive the title. I am really hoping it comes in the mail next week so I can be done with these guys for good. Its ridiculous that my car payment has been delayed six weeks after emailing them twice, faxing them twice and resending the form through the mail.