Reviews

This profile includes reviews for Mazda Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mazda Financial Services

  6565 Headquarters Drive Plano, TX 75024

• 

  Mazda Financial Services

  6400 Main St, Suite 200 Williamsville, NY 14221

Review Details

• Review fromRobert G

  Date: 07/05/2023

  1 star

  Robert G

  Date: 07/05/2023

  Mazda Financial Services is horrible. Their systems ****. Thier online app is a joke. You cannot speak to anyone. All I want to do is pay cash to buy out our lease and it is absolutely impossible. I called the dealership, Classic Mazda of ****** *****, asking for help. That was a waste of time. The last three cars we bought for my wife came from this dealership. They and Mazda lost a long time customer.

  Mazda Financial Services

  Date: 07/06/2023

  July 6, 2023 BBB Case: Review Contact Name: ********************************* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review filed against MFS regarding their experience with the lease buyout process as well as our Interactive Voice Response (IVR) and Mazda Application (App). First and foremost, MFS would like to express our gratitude to ********************************* for providing feedback. We greatly appreciate their input, and we will use it to make enhancements for the future. We want to assure them that we have thoroughly reviewed their call from July 5, 2023, and our technical support team is currently addressing their concerns regarding the return call feature.Regarding the App, we are more than willing to conduct a further review if they can call us and provide additional information or troubleshoot the issue with one of our team members. According to our records, on July 5, 2023, our team member emailed the necessary direct sale documents to facilitate the lease buyout process. We have sent them another email to the address provided in their review as a courtesy.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromBrittany E

  Date: 05/25/2023

  1 star

  Brittany E

  Date: 05/25/2023

  Incompetent! I needed my title sent overnight due to an urgent matter, so I called and they advised that as long as I provided them with the ***** account # the shipment should be billed to, they'd overnight it for me. So I called yesterday and gave them my ***** account # - the representative literally REPEATED the numbers back to me and said she'd take care of it, but when I called this morning to confirm it was sent and to get the tracking number, she left a note on my account claiming she never received the ***** account number and shipped the title via regular mail! What a waste of time. Really makes you wonder the intention behind why someone would lie like that. It's one thing to claim you didn't receive the number -- and if that's the case, they could've called me and I could've given it to them again -- but the fact that the representative repeated the numbers back to me to confirm, then LIED and left a note on my account stating she never received the numbers is pretty insane. What type of janky establishment is this?! When you are dealing with important documents such as titles, time is of the essence! There's no time for fooling around and being careless. Shameful!

  Mazda Financial Services

  Date: 05/26/2023

  May 26, 2023 BBB Case: Review Contact Name: ************************* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding their title being sent regular mail. First and foremost, we would like ************************* to know that Mazda Financial Services (MFS) does not condone unprofessional interactions or inappropriate behavior towards our customers including misinformation provided by our team members. Rest assured, all phone recordings have been reviewed on *********************** account and any instance of unprofessionalism discovered has been reported to the appropriate team members management team.Our records match theirs. On May 24, 2023, they provided our team member a fed ex account number; however, our team member did not include it in their note, and it caused MFS to mail the title via regular mail. We sincerely hope they accept our apology and token of appreciation sent under separate cover to their address on file. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact ** at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromDraven C

  Date: 03/07/2023

  1 star

  Draven C

  Date: 03/07/2023

  My wife and I financed a vehicle through MFS towards the end of last year. We went with the dealerships recommendation since they could match our rate and we have regretted it ever since. I would have waited an extra day or two if I knew the hassle I was going to have to go through even attempt to process payments through MFS. To start, the website and the app are both absolutely abhorrent, the GUI is glitchy and slow and apparently not properly connected to the financial aspects of the system on the back end. We set up auto pay right out of the gate and last month I get a phone call that I'm X amount of days late on a payment. I go through a long drawn out phone call with a representative that wasn't very understanding of the situation and everything I said seemed to just go in one ear and out the other. During the phone call I requested that AutoPay be set up again and asked that they verify that it will 100% go through. It did not. Yesterday I got an email saying they are still awaiting payment so I log back in and there was no information at all about a payment for this month. I checked again today and the information appeared, only to say it was late of course. They don't have an email, a chat function or even a 24/7 line? Get with the times Mazda and actually put some effort into your image and service. All of this makes me regret my purchase and puts a bad taste in my mouth towards this company.

  Mazda Financial Services

  Date: 03/10/2023

  
  
  March 10, 2023
  
  BBB Review
  
  ****** **********
  
  Account Number: **********
  
  
  
  This is in response to the review filed against Mazda Financial Services (MFS) by ****** **********, regarding his concerns of being unable to reach us.
  
  
  
  We thank ****** ********** for their feedback, and advise we are working diligently to improve.
  
  
  
  We have submitted a ticket on their behalf for the website concerns; however, from experience, we ask that they send us screenshots as to the error they are facing in order to further assist. We respectfully ask they email them to ************************@mfsusa.com subject line (DC ticket -*****) please note this is only for screenshots and not a monitored email for this reason we ask that they redact any personal information.
  
  
  
  If ****** ********** should have any further questions, they may contact our Customer Care Center directly at 1(866) 693-2332, Monday through Friday or the website portal at mazdafinancialservices.com
  
  
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.The trade name "Mazda Financial Services" and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.
  

• Review fromKari G

  Date: 10/12/2022

  1 star

  Kari G

  Date: 10/12/2022

  My partner unexpectedly passed away very suddenly. She had a car through Mazda financial. I called them to tell her that we would not be taking over payments and how did they want to handle it. I sent a copy of her death certificate. They called me to tell me a tow company would be calling me in 3 to 5 business days to set up a time for me to hand over the keys and they assured me they would not just show up and take it. Fast forward to me calling them 5 more times in a month and a half because I was not receiving a call from the tow company. Each time I was told they would just not show up and take the car they were marking it as a voluntary repo so they would call. My last interaction was just a week ago where I was told they had to pay extra to the tow company as they needed a flat bed because it was an AWD. Then yesterday I get a call from my neighbor telling me they were taking her car!!!! I wasn't able to get the rest of her stuff out, I called the place that now has it and because I am not on the account I cannot get her belongings out of the car. So I am now on hold with Mazda Financial trying to figure out what went wrong. I know its just a car but that being taken from me the way it was triggers me from when she was taken from me so suddenly!!! I am mad, frustrated and just sad at the way this was handled and the customer service. Who lied to me and told me things and all I was trying to do was the right thing. It feels like I am just getting punished for it. I am hoping I will be able to get her things back but I don't know.......

  Mazda Financial Services

  Date: 10/13/2022

  October 13, 2022
  BBB Review
  **** *******
  
  Mazda Financial Services (MFS) is in receipt of the review filed by **** ******** regarding concerns with the handling of a vehicle pickup following notification of our deceased customer.
  We regret to learn of the circumstances that prompted **** ********** review and offer our sincerest condolences for their family's loss. Please know, we (MFS) are unable to verify the MFS account based on the information provided; however, we would like to properly address Ms. ********** concerns. If Ms. ******* would like to provide additional information (such as the MFS account number or vehicle identification number/VIN), which can be used to identify the loan details, she may contact us directly at (XXX) XXX-XXXX, and we will be happy to assist. However, if Ms. ********** concerns are not based on an MFS account, we ask that she refers this complaint to the appropriate business for review/response.
  
  We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission

  Kari G

  Date: 11/16/2022

  The account number is XXXXXXXXXX. I then received the Notice of plan to sell property paperwork. Which charged us for a Late Fee even though she passed away October 1st which is stated on the Death Certificate I provided to MFS. Then charged for the repossession expenses, redemption processing fee & storage of the vehicle. I believe all of these fees should have been waived as it took MFS so long to pick up the car once I started this process and I called and turned it over. It was a repossession because of non payment it was due to a death. I offered to take the car to the dealership that she bought it at and they kept telling me no they would contact me to set up a pick up day. I believe the unprofessional-ism and the extra stress that I endured throughout this whole process including now has been absolutely horrible experience I would not purchase a car through MFS.