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Auto Financing
Mazda Financial ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Mazda Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 44 Customer Reviews
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Review fromRandy S
Date: 04/04/2024
1 starI was with them for 5 years 2 new Mazda 6 vehicles they went way down hill with communcations calling and hanging up daily and the women are spiteful adding fees and whenever id talk to a man theyd drop the fees and help. The women get their feelings hurt and will call the repo man they sleep with in a heartbeart, even after you tell them you just want to turn the vehicle in and will hand over the key willingly.Review fromMonica M
Date: 02/22/2024
1 starMonica M
Date: 02/22/2024
I would have never gone with Mazda financing if I had known how terrible they handle additional principal only payments. It has been a headache for the 8 months I've had the loan. They don't let you apply additional payment yourself when you schedule a payment -a feature every other lender I've ever used has allowed me to designate online. I called after the first payment to have them apply the overage to principal and said I could call every "3 to 4 months" if that was more convenient for me instead of calling every month; so that's what I did -only to find out they do not go back and apply the individual payment as they received them. Instead they just do a lump sum adjustment the date you request it. The other option is to mail a check every month and write "principal only" on the memo, well I did that and guess what -it still wasn't applied correctly! I've had to call then wait ***** hrs for their team to "research" and then follow up with another call. It's such a waste of my time. Then when I called the agent was rude and said it was my fault for not calling every single month (which I had not been told before), said she'd submit a request, then hung up on me before I could explain further. Very disappointed and currently looking into refinance options.My CX-5 is great, but Mazda Financial is terrible. I do not recommend; you should use another financer if you are able.Mazda Financial Services
Date: 02/27/2024
February 27, **** Contact Name: ***************************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review file by ***************************** regarding their dissatisfaction and concerns associated with the above-mentioned vehicle account. It is always our goal to deliver best-in-class service. We would like to thank our customer for bringing these matters to our attention so that we have the opportunity to improve. We understand and recognize that their time is valuable.Please know, our team members are trained to the highest standards and Mazda Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers. Rest assured, all phone recordings have been reviewed on your account and any instance of unprofessionalism discovered has been reported to the appropriate management team.In regard to MFSs principle only payment options, in addition to calling after making a payment using their preferred payment method, our customer can mail a ************ a check payable to MFS, as the billing statement displays, and ensure to include on the check Apply to Principal Only. It is imperative to include either the account number or the full or last ******** of the Vehicle Identification Number (VIN) on the check.Mail to:MFS P.O. Box 330 *************, ** ***** Or Overnight:MFS **************************************************************** For additional peace of mind, we have sent a copy of the transaction history to the system address for our customer to review and maintain for their records.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromBob V
Date: 02/06/2024
1 starBob V
Date: 02/06/2024
Terrible.I've tried 6 times to set up recurring payments - and each month it doesn't work. I start to get notices about late payments. They are the worst.... and of course no one to talk to about any issues. Stay awayMazda Financial Services
Date: 02/09/2024
February 9, **** BBB Review ID: ****** Contact Name: ***************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding the scheduling of recurring payments on your account.We appreciate the opportunity to assist you. We have confirmed that you have successfully scheduled a one-time payment on our website in the month of January ****. To schedule a recurring payment utilizes the same process. Please access your account at MazdaFinancialServices.com, click on the menu then click on Make One-Time Payment. On the payment screen select recurring at the top rather than one-time before completing the payment process. Should you require additional assistance we would be happy to walk you through the process. Team Members are available using the contact information below.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromRobert M
Date: 01/19/2024
1 starRobert M
Date: 01/19/2024
Their telephone answering/routing tree at 8**-***-***2 is impossible if you are trying to purchase your vehicle at the end of your lease. The financial guy at the local Mazda dealership, where I had to go in person, where I leased the CX5 had trouble and a most frustrating time getting to a live person via the same telephone number. Even then, the paperwork they sent me indicated that I was past my due date for the transaction when I was not. REALLY! I'm still in the middle of my transaction and this has taken days. Who has time for this? Next time, I will lease or buy any car other than a Mazda. At best, this is incompetence. At worst, it is sloppy practice to cover up something nefarious. With this level of confusion, how would you ever tell? I am most disappointed in this once respected company which has rolled out some pretty good cars.When I bought my ********** from the ********** dealership years ago, they efficiently took care of the transaction at the dealership. One trip and done. What a contrast this is experience is!Mazda Financial Services
Date: 01/24/2024
January 24, **** Contact Name: ***************************** Account Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the review submitted by ***************************** against *** regarding the process to pay off their lease associated with the above-mentioned vehicle account.It is always our goal to deliver best-in-class service for all of our customers. We understand and recognize that time is valuable. After a thorough review of the account and our records, our customer called and spoke with a *** representative on January 16, ****, and advised our representative that their preference was to purchase their leased vehicle via the dealership. On January 18, ****, ******** Mazda West called and spoke with *** on behalf of our customer and discussed the lease buyout process. Our *** representative was advised by the dealership that they referred the customer back to *** to purchase the vehicle directly as the customer was using their own funds and did not require financing. Regarding our customers concern related to an error on the lease end buyout packet, due to an inadvertent error, the sales tax was calculated incorrectly; however, the *** resolution team quickly resolved the issue and provided the corrected documentation by January 18, ****, via email to our customer. As of the date of this response, *** has not received the payoff or completed lease-end buyout documents from our customer.Please know that ********************** strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromBob D
Date: 12/01/2023
1 starBob D
Date: 12/01/2023
MFS is a terrible website. Often down or provides inaccurate information regarding balance due, payoff amount, and number of payments made. **************** are unable to answer simple written questions. Principal only payments are only allowed by snail mail, there is no accounting of the principal and interest on a monthly basis.Mazda Financial Services
Date: 12/04/2023
December 4, 2023 BBB Case: Review Contact Name: *************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding their experience with our website and principal only payments.Our records reflect *************** also filed a complaint with the Consumer Financial ***************** (****) on September 22, 2023, regarding the same matter. We have completed our investigation into this matter and provided our response via the ***** The response was provided to the **** on October 6, 2023. We understand the urgent nature of this duplicate request, and we respectfully invite them to review the response via the **** portal.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromJasmin W
Date: 11/27/2023
1 starJasmin W
Date: 11/27/2023
I love my Mazda CX5 but Mazda Financial Services is making me regret ever purchasing this car. I have been requesting my title be sent to my local *** for an out of state title transfer. In order to switch your license plates, you must have a local insurance policy so I switched it over to my new state. At first they sent me an a very unofficial packet saying they give me permission to transfer the title to my new state. Of course, the *** did not accept that. So I mailed them a formal request twice and I faxed it to 4 different fax numbers that I received from customer service. Now my old state is threatening to fine me and suspend my plates because they cannot verify my insurance policy. Every customer service representative has given me different information. I have called multiple times and explained how many times Ive tried sending the request. They do not care. They have been EXTREMELY DIFFICULT. I do not recommend financing your car through them. Youre better off getting a loan from your bank.Mazda Financial Services
Date: 11/28/2023
November 28, 2023 BBB Case: Review Contact Name: ************************* ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding their experience with state-to-state process. We at Mazda Financial Services (MFS) are unable to verify an active MFS account based on the information provided by *************************; however, we would like to properly address their concerns. Due to the limitations of communication via Better Business Bureau (BBB) reviews, we respectfully ask that ************************* contact us via the phone number provided below with their account number, or vehicle identification number (VIN). If necessary, they may request to speak to a resolution specialist or escalate further if they have trouble with any service provided during their conversation. If ***************************** concerns are not based on an MFS account, we ask that they refer this complaint to the appropriate business for review and response.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromMelinda A
Date: 10/09/2023
1 starMelinda A
Date: 10/09/2023
The absolute WORSE of the worst. Stay away. It's a shame, Mazda made a decent car, but this financial services *****. All I wanted to do was buy out my lease.. I secured my own loan. All they had to do was take the pay put, send me the title. Simple, right?! Not so much. I am actually minutes away from rethinking the buy out and driving it back to Mazda and say C YA!!! I was NOT aware of all the " FORMS" NECESSARY BOTH TO BEGIN AND CLOSE THE PROCESS. ! If you have the time and patience to call them everyday, your good. If you are waiting for any movement on your acct, call. Cuz that is the ONLY way to ensure process. This form, that form, more forms, to "oh, we tried to reach out to you" how???? Smoke signals!!! Nope not doing this ever again. Sorry Mazda. Won't be backMazda Financial Services
Date: 10/10/2023
October 10, 2023 BBB Case: Review Contact Name: ************************* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding their experience with paying off the above referenced account. Congratulations on the payoff of the CX-30. We look forward to the opportunity to continue to earn ********************* business.Our records reflect that ************************* requested a payoff quote on September 27, 2023. On October 4, 2023, we received their payoff check # ********* for $18,195.95; however, this did not include the direct sale documents required to post and close the account. As a result, a notice of incomplete request was be mailed to their address on file to request the missing documentation. On October 6, 2023, our Lease Experience team called the only number on file: **************. No message was left, and ************************* returned the call.As of the date of this response, we are happy to report that the signed direct sale documents has been received via fax and the above-referenced check has been applied; therefore, their account is considered paid in full.Lastly, they can expect their title to be mailed on or about October 13, 2023, to their address on file.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solelyReview fromSarah G
Date: 09/08/2023
1 starSarah G
Date: 09/08/2023
I moved states and had to switch my plates in order to get a permit.The DMV told me I needed the second half of my title (the security interest) and to contact my lien holder, Mazda Financial Services. They told me on the phone that they don't have an email address so I must fax the request. I faxed the request to the number given. I never received confirmation of receipt and was told it takes ***** hours to process the request.48 hours later, I called back and asked what the *** was.They said they never received a request and to resend. I asked them to confirm the fax number and they gave me a completely different one.I sent the fax the same day to both numbers I had.Again I called back in ************************************************************************************** their customer notes smart because they would otherwise never get away with this insanity.I asked them to speak to a manager and they said can't allow me to.This repeated again until finally someone directed me to the Mazda online portal, where you can message.I asked them to send the title ASAP but it takes 3-5 business days to send me back a message saying they cannot (did not give a reason).I do not have this paperwork in my possession and have no other way to get it besides through them. I called them and the agent told me that it isn't possible. I called again and they told me they would send it and it would arrive within **** business days.I waited 10 days and called, and they said they had no record of this.I asked if I could receive an email confirming they sent it or a tracking number and expressed my frustration. They said they don't send emails. I sent them another message in the portal and they responded saying they couldn't help and gave no further assistance.Each time I hear something different. I have wasted hours of my life and haven't been able to drive my car for months because I cannot switch my plates without the title. I urge you to go elsewhere than this sham of a company.Mazda Financial Services
Date: 09/12/2023
September 12, 2023 BBB Case: Review Contact Name: ********************* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding experience with their state-to-state transfer request. Our records reflect that MFS sent a copy of their security interest filing (***) via ***** tracking number ************ as of the date of this response. Please note that in ********, the original state where their vehicle was registered, ********************* holds the title, not MFS. They will need to bring this and the *** to complete the process. We invite ********************* to visit the Department of Motor Vehicles to complete their state-to-state process. We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromBarbara H
Date: 09/05/2023
1 starBarbara H
Date: 09/05/2023
I had $1200 credit on my account. ********************** app showed no payment due, nor reflected any payments. Yet I discovered my bank account was being debited for the regular payment every month. When I called I was told the application is not tied to the payments so it is my responsibility to stop and re-start automatic payments. As far as app not reflecting payments, rep basically said it wasnt her problem. Appalling in my opinion.Mazda Financial Services
Date: 09/11/2023
September 11, 2023 Contact Name: ***************************** Account Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the review filed against *** regarding the reoccurring payment schedule on the above-mentioned account.It is important to know that the *** website and mobile app are 100% customer-driven. Although there may have been no payment scheduled to come due related to a credit on the account, the system will continue to draft payments as instructed to do so unless a cancellation is requested by the customer or an "end date" is scheduled.After a thorough review of the account, our records reflect that the recurring payment scheduled has been successfully cancelled as of September 5, 2023.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromDavid A
Date: 08/20/2023
1 starDavid A
Date: 08/20/2023
I just got an email from Mazda Financial Services saying my payment was late. This was my very frustrated response:Hello,I DID NOT MISS MY PAYMENT !!!!I have continually complained about my invoice being mailed to me on the 9th or 10th of the month or later when the payment is due the 15th. I send it in the day after I receive it which was the 10th of August. I have never had this happen with any one else I do business with. Why does it take 8 to 10 days or more to post the payment??? Why don't I receive the invoice with enough time to mail it in before the 15th?? Look up my history and see that I have contacted MAZDA several times concerning this. I have been told that Mazda Financial Services has as known problem in their system and are working to improve it. This certainly has not happened yet. I have also asked to have a Financial Services Manager contact me concerning this. NO ONE HAS CONTACTED ME. This issue is MAZDA's, not mine. I am very frustrated with this.Mazda Financial Services
Date: 08/22/2023
August 22, 2023 BBB Case: Review Contact Name: ********************* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review filed against MFS regarding the billing statements for their above refenced account.Our records indicate ********************* began their closed-end motor vehicle lease agreement (contract) on May 15, 2021, for 36 payments of $309.73, with the first payment due on the day of signing. Per our policies and procedures, on lease accounts, we typically mail the billing statements 17 days in advance of the next due date.Our records reflect that billing statements were generated and mailed on the following dates:July 31, 2023, for August 15, 2023 June 28, 2023, for July 15, 2023 May 30, 2023, for June 15, 2023 Please know that we received their payment of $309.73 on July 13, 2023.Their August payment of $309.73 is past due. Their billing statement for September will be generated on or around August 29, 2023. We have mailed a copy of the above-referenced billing statements for their records under separate cover.Additionally, our website provides the opportunity to view and receive billing statements electronically. ********************* may opt in to receive automatic billing statements at www.mazdafinancialservices.com. If they do not wish to receive their billing statement electronically, they are able to view and download all statements that have been generated on the main dashboard of their MFS account.MFS offers several payment options: mail, via our website, or bill pay through ***************** bank. Payments are required, in accordance with the signed contract even when billing statements are not received or delayed, this does not absolve our customer of their responsibility.Lastly, our office attempted to reach ********************* via phone call as of the date of this response; however, only voicemail was an option. Should they have additional questions, we encourage them to call in.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.
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