Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  4 Gatehall Dr Parsippany, NJ 07054

• 

  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

• 

  Toyota Financial Services

  1 Parkway North #300 P.O. Box 915 Deerfield, IL 60015

• 

  Toyota Financial Services

  PO Box 9490 Cedar Rapids, IA 52409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  not liable for this debt with charter communications, I do not have a contract with Toyota finance services LP, they did not provide me with the original contract as I requested I would like this removed immediately.

  Business Response

  Date: 06/10/2025

  June 10, 2025
  BBB Case# ********
  **** ******
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Ms. **** ******, regarding the contractual agreement with TFS on the above referenced account. 
  
  Our records reflect on October 27, 2022, Ms. **** ****** signed a contract for the purchase of a 2017 Toyota Rav4, with seventy-two payments of $409.62 due on the 11th of each month. By signing this contract, she agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional products, and the length of the term. 
  
  Our **************** conducted a thorough review of the account, and our investigation determined that there is no evidence of fraud. We identified the Social Security Number (***) and date of birth (DOB) from Ms. ******* credit application matches the *** and DOB. We received payments on Ms. ******* Toyota Financial Services (TFS) account while the account was open. During that time, we did not receive any dispute from Ms. ****** regarding the legitimacy of her contractual agreement with ***.
  
  Please know that *** makes every attempt to positively respond to all of our customers; however, we are required by Federal Law to report all information accurately to the *************************** (****). We have researched our records and have determined that the information reflected in our records is correct and we are reporting her TFS account to the ********************** reporting agencies in a manner that is consistent with our records. As a result, the information reflecting on her credit report is accurate and we are unable to remove the adverse information.  
  
  TFS strives for excellence in customer satisfaction; while we understand this may not be the response Ms.  ****** was seeking; we hope for her understanding. If Ms. ****** should have any further questions, she may contact our *********************** directly at *************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate. 

  Customer Answer

  Date: 06/10/2025

  I am rejecting this response because: This letter is a formal complaint that you are reporting inaccurate and incomplete credit information. I am distressed that you have included the information below in my credit profile and that you have failed to maintain reasonable procedures in our operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Also, under the 15 U.S. Code 1681b Permissible purposes of consumer reports, every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated.I have contacted the creditors and have enclosed all documents to back up my claim. Sincerely, **** ****** Enclosed : ID, SSC , Identity theft report. I would like this removed from my report immediately.

  Business Response

  Date: 06/13/2025

  June 13, 2025
  BBB Case # ********
  **** H ******
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by **** ******.
  
  First, TFS would like to thank **** ****** for bringing her concerns to our attention.
  
  We have previously researched our records and have determined that the information reflected in our records is correct and we are reporting Ms. ****** account to the ********************** reporting agencies in a manner that is consistent with our records. Ms. ****** entered into a contractual agreement with Toyota Financial Services on October 27,2022.
  
  Please know TFS strives for excellence in customer satisfaction, and if Ms. ****** should have any further questions, she may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TOYOTA MOTOR CREDIT Amount:$16726 Date:8/1/2024 Acct#********** Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information

  Business Response

  Date: 06/09/2025

  June 9, 2025
  BBB Case # ********
  ******* ********
  Account # ***********
  
  Ther is in response to the complaint filed against Lexus Financial Services (LFS) by *******
   ********.
  
  First and foremost, LFS would like to thank Ms. ******** for bringing her concerns to our attention. After a thorough review of Ms. ********* account, we have determined that LFS is reporting Ms. ********* account to the ********************** ****************** (CRAs) that is consistent with our records.
  
  Unfortunately,we are unable to accommodate Ms. ********* request to remove the tradeline for her account, as we are required to report accurate information to the ****.
  
  If Ms. ******** should have any further questions, she may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my vehicle 4/17/2025. I received notice from Lexus Financial Services 4/25/2025 that my title cannot be released because the California DMV needs a letter from Maryland DMV stating that I was only registered, not titled in ******** when I lived in ******** for 1 year in 2020. I called Maryland DMV, but they said it was not protocol to provide such a letter. They were able to look up my VIN number and confirm that I do not have title in the state of ********. As my lienholder, Lexus Financial Services should also know this since they would have received a copy of the Maryland title if I indeed got one. I reached back out to Lexus Financial Services since I couldn't get a letter from ********. I escalated this case to two different Lexus resolution specialists, who promised to work on the case and get back to me within a specified timeframe. Both specialists FAILED to follow up with me and ignored my calls/e-mails. Over 1 month after paying off my car, I am still unable to drive my car since I have no title for registering my car in ********. I moved to ******** in April.

  Business Response

  Date: 06/10/2025

  June 10, 2025
  
  BBB Case: ********
  Contact Name: *** *****
  Account Number: **********
  
  The ***************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding title release on the above referenced account. 
  
   Our records reflect *** ***** also filed a complaint with the Consumer Financial ***************** (CFPB) on May 23, 2025, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** Please know, a response will be provided to the **** on or before July 22, 2025. We understand *** ****** time is valuable, and we appreciate their patience while we review the concerns.
  
  We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.
  
  Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very simply stated Toyota Financial Services is improperly reporting our outreach ministry vehicles to the credit bureaus directly/harshly impacting our Church. They refuse to correct issue because we record all calls with those whom have committed harm against us in past or have had bad dealings with us for our safety and security. *** violated our rights and spent 35 of 53 minutes threatening us on a recorded line. Anyone who asks may listen to as much as you can stomach.

  Customer Answer

  Date: 04/29/2025

  Toyota Financial Services is whom complaint is against. Your information is confusing. Just making sure you know TFS is Toyota Financial Services. The automobile lender.

  Business Response

  Date: 06/03/2025

  June 02, 2025
  BBB Case # ********
  GREYSTONE TRANQUILITY *******************
  Account # **********
  
  This is in response to the complaint filed against Toyota Financial Services (TFS) by ******************************************
  
  First and foremost, TFS would like to thank ******************************************
  for bringing their concerns to our attention.
  
  The complaint stated that they believed that their TFS account was being incorrectly reported on their credit profile but did not indicate what information was reporting incorrectly.
  
  After a thorough review of the account, we discovered the account is reflecting accurately based on the payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs). 
  
  Unfortunately, we are unable to accommodate the request to remove the negative information that was reported, as we are required to report accurate information to the ****.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate ****************************************** for bringing this matter to TFSs attention.  If Greystone Tranquility ******************** should have any further questions, they may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 06/03/2025

  I did incase their blatant inaccurate information. They are not reporting that ***************** has credit with them at all. They are reporting the cosigner but not the primary borrower ****************** This is typical resoone from Toyota.  Never accept blame and lying about results. 2 entities are on our contract Primary: ***************** and Cosigner ******* ******. Cosigner is not the primary in any world. Toyota doesn't care that not filing correctly impacts our ability to buy elsewhere because after 3 loans with Toyota Greystone ******* still has no credit reported under their EIN like every other manufacturer does. Both parties get credit not just the cosigner. I don't need you to fix any errors accept your failure to report. And failure to report in timely manner. My report shows nothing for 4 months because of Toyota failings.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for one year and 3 months to get a title and I cannot get a title from Toyota Financial

  Business Response

  Date: 06/13/2025

  June 13, 2025
  
  BBB Case:********
  Contact Name: ***** ****
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding obtaining your Kansas title.
  
  Thank you for speaking with our office. Pursuant to our telephone conversation held on Wednesday June 11, 2025, we discussed your account in detail and informed you that we overnighted a power of attorney and lien release with ***** tracking number ************ showing delivered on June 9, 2025. Ms. **** has confirmed receipt of the Kansas title with the assistance of her original dealer Legends Toyota.
  
  We want to apologize to you for any frustration or inconvenience you experienced.We appreciate your business and look forward to serving you again in the future. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:05/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue that I am having right now is that my titling from Toyota Financial Services under this corporation had delays and a payment that was taken, that was not within the original contract such as the 40th payment from my 39 payment contract. Once I paid off the Lease of $33,027.49 which was backdated I was finally able to obtain the title. Yet, the title was still under ******** and not California in which the car has been registered for about two years now. As a military Service member and under **** there should have been some flexibility, yet after having to jump through hoops to finally obtain the title I still have landed into some problems.The next problem I have to deal with and would appreciate the help from **** is that the *** made an administrative error and placed Toyota Lease Trust as a Lien Holder and now I need a Lien release form notarized and expedited to my address. I would like a complete explanation of charges and having assistance in getting all this together as quickly and as smoothly as possible.

  Business Response

  Date: 06/09/2025

  June 9, 2025
  
  BBB Complaint ID: ********
  Contact Name: ********* ***********
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ********* Breitkreutzs request for assistance with the above-referenced TFS vehicle account.
  
  Our records reflect ********* *********** also filed a complaint with the Consumer Financial ***************** (CFPB) on May 19, 2025, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** We understand the urgent nature of this duplicate request, and we appreciate their patience while we review the concerns.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going requesting to payoff and wanting to waive some of the late fees. I was told they are unable to do that and they were warranted. I was trying to get it paid so we can settle however i was not provided any help

  Business Response

  Date: 06/09/2025

  June 9, 2025
  
  BBB Complaint ID: ********
  Contact Name: ****** ********
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ****** Stanfords request for assistance with the above-referenced TFS vehicle account.
  
  ****** ******** signed their contract on July 13, 2018. Their contract obligates them to make 72 payments of $671.38. By signing this contract, they agreed to the terms and conditions, which include their obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which they agreed, their failure to continue to remit payment and keep the account in a current status may result in further collections activity or legal actions.
  
  Our records do not align with ****** *********** records. *** has supported our customer and honored $294.91 in late charge waivers of the $1,774.61 in late charges that have been assessed to the account over the term of the loan. Our customer has paid $21.65 in late charge fees.
  
  Additionally, *** has offered our customer additional support by honoring eight (8) payment extensions over the term of the loan contract. With the above stated facts, no additional late charge waivers are available. Per the agreed-upon terms of the contract, our customer is responsible for the remaining balance due.
  
  The account is currently still past due and past the maturity date of March 26, 2025. We encourage ****** ******** to contact our ****************************** to satisfy their financial obligation to TFS. We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for debt with Toyota motor credit. I did not have a contract with the credit dispute research team. They did not provide me with any original contract agreement as I requested

  Business Response

  Date: 05/19/2025

  May 19, 2025
  BBB Case # ********
  ****** ******
  Account # ***********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ******.
  
  First and foremost, TFS would like to thank Mr. ****** for bringing their concerns to our attention.
  
  Mr. ******* complaint stated that they believed their *** account was being incorrectly reported on their credit profile.
  
  After a thorough review of Mr. ******* account, we discovered the reporting data that is being furnished to the Credit ****************** (CRAs) by *** is accurate and the account was authorized by Mr. ****** when they entered in a contractual agreement with *** on February 02, 2021.
  
  Unfortunately, we are unable to accommodate Mr. ******* request to delete the tradeline as we are required to report accurate information to the ****.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ****** for bringing this matter to TFSs attention.  ************* should have any further questions, they may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The corporate head quarters, said that I was late on a payment! I was sent a letter telling me that I had 30 days to pay the balance. Toyota decided on the six day of being late , that they would report my so-called late payment to the credit bureau. When they did that, it took my credit score down 65 points. They did this previously in the past, and it was not true, so Im reporting this because theyre playing with people life and somehow they have to be held accountable when theyre doing this to people. The payment is $583 which would be sent out May 15 and that will be that day 17th out of the 30 day car payment.

  Business Response

  Date: 05/19/2025

  May 19, 2025
  BBB Case # ********
  **** *******
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by **** *******.
  
  First and foremost, TFS would like to thank ********** for bringing his concerns to our attention.
  
  After a thorough review of Mr. ******** account, we discovered that the payment due for July 26, 2024, was not paid until September 06, 2024, and the March 26, 2025, payment was not paid until May 01/2025 making both payments 30 or more days past due.
  
  Unfortunately, we are unable to accommodate Mr. ******** request to remove all negative information that was reported as we are required to report accurate information to the *****
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ******* for bringing this matter to **** attention. If Mr. ******* should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I purchased a Toyota Tundra from a Toyota dealer in ******* which was financed through Toyota Financial Services. On December 1st, 2024 I moved to ******** where I am required to register my vehicle within 15 days of relocating per Ky statute KRS *******. On December 5th, 2024 I attempted to register my Tundra with the Adair County Clerk, the clerks office requested the original title from Toyota to complete the registration. The county clerks office has made multiple requests to Toyota for the title. I have called numerous times and spoken to representatives about sending the title to the clerks office, I have also sent requests in writing. I have spoken to the Indiana *** who confirmed the title was sent to Toyota multiple times, most recently on 4/15/2025. However, Toyota has failed to forward the title to the Adair County Clerks office. I have been waiting now 5 months for the title to be sent so I can register my vehicle as required by Kentucky state law. No further temporary tags will be issued which leaves my truck undrivable with no valid registration. This is totally unacceptable and is creating a significant hardship which was totally avoidable had Toyota provided the title in a timely manner. Toyota has not exercised due diligence in this matter as more than ample time has passed to provide the title.

  Business Response

  Date: 05/21/2025

  May 21, 2025
  BBB Case# ********
  *** **********
  Account Number: *********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by *** ********** regarding the title request for registration purposes on the above-mentioned account. First and foremost, we would like to extend our sincerest apologies for any frustration Mr. ********** endured when contacting our *********************** to address this same matter.
  
  On May *******, Mr. ********** also filed a complaint via our **************** of Toyota Financial Services (LFS) regarding the same matter. Our records reflect that on December 06, 2024, Mr. ********** contacted our Toyota ******************** for a state-to-state transfer from the State of ******* to ********. Subsequently,a relocation letter was mailed to him, instructing Mr. ********** to visit his local Department Motor Vehicles along with the previous states *************** the instance the new state requires to retitle the vehicle and the original out of state title is needed, the titling authority (DMV) must submit a written request to us (the lienholder) for the title. 
  
  Following the state-to-state transfer request, our **************** promptly initiated the title process. The first title received from the Indiana -DMV was determined to be a preconversion title (VIN number error). According, our **************** initiated a duplicate title request on January 10, 2025. Pursuant to the IN-DMVs requirement, A Power of Attorney signed by Mr. ********** was necessary to proceed. Unfortunately, the title was not received by our office,necessitating further inquiry.     
  .
  On May 13, 2025, following an escalations request, our **************** contacted the IN-DMV, which confirmed that the title had been mailed to our Georgia address in February 18, 2025, and again on April 14, 2025, instead of the designed Texas address for title processing. As a result, the title has not been received at our ***** location. We are providing the Texas address to the IN-DMV to ensure the title is mailed to the correct location. A new Power of Attorney is now required to proceed with a third duplicate title request. 
  
  A new Power of Attorney form was sent to Mr. ********** on May 15, 2025, via ***** (Tracking number ************). We request that Mr. ********** complete and return the signed form to the Texas address specified in the documentation.Once the signed Power of Attorney is received, we will proceed with the title request and follow up the Indiana DMV accordingly.
  
  **** strives for excellence in customer satisfaction, and we hope to have addressed this matter amicably. If Mr. ********** has any further questions, he may contact our ************************** directly at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate. 

  Customer Answer

  Date: 05/22/2025

  I am rejecting this response because:   May 22, 2025
  BBB Case# ********
  *** **********
  Account Number: *********
  
  This is in response to Toyota Motor Companys response to our complaint.

  
  Toyota currently has a valid power of attorney (good till July 2025) from both parties. This POA was supplied to Toyota by us, in January of 2025. This POA was again supplied to Toyota on May 15th 2025. They are also attached to this response.
  

  This **** service has been proven two times previously by Toyota when they requested duplicate Titles and failed to use the titles to remedy the requirement. Indiana *** stated to me that duplicate titles are sent to the legal address on the title, so unless Toyota changes the address on the title as required by Indiana law, the titles will never meet the legal requirements. As this lack of compliance with the law, has been going on for over 5 months now it is not just a frustration. It is causing damage to us as it is illegal to drive an unregistered vehicle.  
  

  As a result, our $60,000 Toyota is useless and a leased replacement vehicle is being arranged. Other than the reply to this BBB complaint Toyota has not attempted to correct the address issue for over 5 months.
  

  We urge Toyota to use the proven POA in their possession to change the address on the title when requesting the third duplicate title today. Supply the Title immediately to the Court Clerk at the following address. ******************, *****************************************************************************************
  
  *** Wooldridge 

  Business Response

  Date: 05/30/2025

  May 30, 2025
  BBB Case# ********
  *** **********
  Account Number: *********
  
  
  ********************** (TMCC) and Toyota Financial Services (TFS) is in receipt of the complaint filed by *** ********** regarding the title request for registration purposes on the above-mentioned account. We regret to learn he was dissatisfied with our previous response; however, based on our review on his account, our position remains the same.
  
  As indicated in our previous response, Mr. ********** contacted our Toyota ******************** for a state-to-state transfer from the State of ******* to ********. Subsequently, a relocation letter was mailed to him, instructing ************* to visit his local Department Motor Vehicles along with the previous states registration. In the instance the new state requires to retitle the vehicle and the original out of state title is needed, the titling authority (DMV) must submit a written request to us (the lienholder) for the title.       
  
  To comply with the IN-DMV requirement, we need an original signed Power of Attorney (POA) from Mr. *********** We request that Mr. ********** complete and return the signed form to the Texas address specified in the documentation. Photocopies will not be accepted. A new Power of Attorney form has been sent with tracking number ************, which includes a return label for expedited delivery. Once the signed Power of Attorney is received, we will proceed with the title request and follow up the Indiana DMV, including updated mailing instructions to ensure the title is sent to our Texas address.                  
  
  TMCC strives for excellence in customer satisfaction, and we hope to have addressed this matter amicably. If Mr. ********** has any further questions, he may contact our ************************** directly at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliate.