We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Financing

Toyota Motor Credit Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Toyota Motor Credit Corporation has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 872 total complaints in the last 3 years.
    • 289 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on Auto pay and Toyota did not pull my payment. I have been trying to make payments on their webpage using the same account information that aI have used before and it keeps giving me an error. They now close at 5PM so I cannot call to resolve during the day because I work. I just want to make my payment but am unable to do it thru their system.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/07/27) */
      July 27, 2022
      BBB Case # XXXXXXXX
      ******* ****
      TFS Account No. XXX-XXXXXXX

      This is in response to the complaint filed by Ms. ******* **** against Toyota Motor Credit Corporation (TMCC), regarding her concerns with not being able to remit an online payment on her account. We understand the importance in maintaining a positive account status and we recognize Ms. ****'s frustration.

      It is important for Ms. **** to understand that when an account has four or more website payments that are returned unpaid within a twelve (12) month period, the TFS account is blocked from scheduling and making a payment online. When a block is placed on an online account, the system cancels all future online payment(s) that are in a scheduled status and deletes the recurring payment schedule. The account is subsequently blocked for twelve (12) months. Once the twelve (12) months has passed, the Pay Online System unblocks the account. Our records reflect that Ms. ****'s payments were returned unpaid for insufficient funds on January 16, 2022, February 16, 2022, May 16, 2022, and June 16, 2022, and as a result, her online account has been blocked from remitting a payment through the website for the next twelve months.

      However, TFS offers additional payment options that remain available to Ms. ****. We have two (2) phone pay options available, including our Interactive Voice Response (IVR) system and speaking with an agent to schedule a payment. Ms. **** may also mail a payment to Toyota Financial Services (TFS) using the payment address outlined on her monthly billing statements. If Ms. **** would like to make a payment via Phone Pay, she may contact us at (XXX) XXX-XXXX and make a payment through our automated telephone system at any time (24/7) or schedule a payment with a team member Monday-Friday, 8AM to 5PM.


      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission

    Toyota Motor Credit Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.