Business Profile
Auto Financing
Toyota Motor Credit CorporationHeadquarters
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Reviews
This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 117 Customer Reviews
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Review fromkevin c
Date: 06/17/2025
1 starkevin c
Date: 06/17/2025
On April 16, 2025, I received a letter from Toyota Financial Services confirming I am owed a $537.78 refund for a GAP policy. The letter stated the check would be mailed, yet as of June 17, 2025, I have received nothing.I have been actively trying to resolve this issue for over two months. Ive called Toyota Financial and the GAP administrator more than 17 times, updated my address three times, and have been given conflicting and misleading information throughout.On one call, I was told the refund would be sent by May 2 to my correct address. It never arrived. Since then, Ive been told various reasons for the delay GAP stated since its "expired" and therefore cant be canceled in their system they can't provide the check and its Toyota Finance issue, However, Toyota Financial already confirmed in writing that I am owed this refund, which clearly shows they acknowledge responsibility , but they are stating its a GAP issue so they want them to cut the check. They are arguing back fourth in the departments for a policy I canceled in 2022 that was not processed correctly Ive been told this issue would be escalated at least five times, but I have not received a single follow-up call or written update. Every time I reach out, Im told something different or told to wait longer. It feels like I am being sent in circles with no real effort to resolve the matter.All I want is the refund that was clearly promised to me in writing. Ive followed every instruction I was given, and yet there has been no action or accountability from Toyota Financial Services. This has caused ongoing stress and wasted time and its unacceptable for a company of this size to mishandle something so simple. I can attach the letter that was sent to me on April 16 stating I was owed money. Please some one help meToyota Motor Credit Corporation
Date: 06/20/2025
June 20, 2025 ***** ******** BBB Review This is in response to the review submitted by ***** ********, against Toyota Motor Credit Corporation (TMCC), regarding his recent experience with our **************************** We regret to learn this was not a positive experience and would like to extend our sincerest apologies for any frustration he has endured when contacting our *********************** to address his financing. Rest assured, your telephone interactions with our agents have been reviewed and any instance of misinformation or inappropriate communication by our agent has been reported to the appropriate management team.TMCC strives for excellence in customer satisfaction and regret if we failed to meet Mr. ********* expectations, with respect to his TFS loan. If Mr. ******** has any further questions, he may contact our *********************** directly at **************, Monday through Friday.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is a service for accounts owned by ****, ***, and their securitization affiliate.Toyota Motor Credit Corporation
Date: 06/24/2025
June 24, 2025 ***** ******* BBB Review This is in response to the review submitted by ***** *******, against Toyota Motor Credit Corporation (TMCC), regarding their GAP refund.Our records reflect there has also been a complaint filed with the **************** on June *******, regarding the same matter. He has also filed a complaint with the ****. We have begun our investigation into this matter and will provide our response via the ***** Please know a response will be provided by the **** on or before July 2, 2025. We understand his time is valuable, and we appreciate his patience while we review the concerns.We realize this may not be the response he desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is a service for accounts owned by ****, ***, and their securitization affiliate.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromJAMES H
Date: 06/16/2025
1 starthe worst NEVER use them tell your dealership you won't buy the car if they are going to be the finance company. Very dishonest and unorganized.Review fromRosario G
Date: 06/11/2025
1 starRosario G
Date: 06/11/2025
I have been dealing with Toyota over a lien release for almost 2 months. I have been given the run around regarding this. Representatives hung up on me twice , refused to let me speak to a supervisor was left on hold for almost 2 hrs. They continued to transfer me putting me on hold. This is the worst customer experience/service from a dealership.Toyota Motor Credit Corporation
Date: 06/17/2025
June 17, 2025 BBB Review ID: ******* Contact Name: Ros *** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by Ros *** regarding their dissatisfaction with their experience with Toyota Financial Services (TFS). We thank Ros *** for sharing their concerns and their feedback with TFS. *** team members are trained to the highest standards. We understand our customers, and in some cases their representatives, rely on the companies they do business with to provide accurate information. *** does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers or their authorized representatives. All phone recordings have been reviewed on the account, and we have provided the necessary coaching to the appropriate management team(s).Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromKahlil W
Date: 05/13/2025
1 starKahlil W
Date: 05/13/2025
Worst customer service in the business. No transparency, dishonesty, and honestly a ***** lack of leadership and organization!Toyota Motor Credit Corporation
Date: 05/19/2025
May 19, 2025 BBB Case: ******* Contact Name: ****** ******** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding Kahlil Wehmeyers dissatisfaction with TFS.We thank our customer for their feedback and for bringing these matters to our attention so that we have the opportunity to improve.We attempted to reach our customer via phone on May 19, 2025, but were unsuccessful.Please know our team members are trained to the highest standards. We understand our customers rely on the companies they do business with to provide accurate information and support. We invite our customer to please contact us with additional information so that *** has the opportunity to address their concerns in greater detail.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromRenita T.
Date: 05/11/2025
1 starRenita T.
Date: 05/11/2025
Their customer service is very bad they just want to use people for their money and they don't have a good resolution teamToyota Motor Credit Corporation
Date: 05/19/2025
May 19, 2025 BBB Review ID: ?*******? Contact Name: ?****** ****** ? ??The **************** of Toyota Financial Services (TFS) is in receipt of the review filed by ****** ****** against Toyota Motor Credit Corporation (TMCC) and TFS regarding their dissatisfaction with TFS.? ??We have reviewed the information provided and require additional information to resolve the concern and/or locate ****** ******* account. For us to assist quickly, please provide us with the information required below: ? ?The account number, social security number, or last 8 characters of the vehicle identification number (VIN). ?? Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************. We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromFred T
Date: 03/13/2025
1 starFred T
Date: 03/13/2025
The process to try and ship a vehicle to a new duty station for military personnel is horrible! There has been hoop after hoop to jump through even after submitting all required documents numerous times to no avail. Once we either pay off or sell this vehicle we will never use Toyota motor corp again.Toyota Motor Credit Corporation
Date: 03/19/2025
March 19, 2025 **** ******* BBB Review This is in response to the review submitted by **** *******, against Toyota Motor Credit Corporation (TMCC), regarding the request to remove a vehicle from the *************. First and foremost, TFS would like to thank Mr. ******* for the service he provided to our country. We strongly and proudly support the men and women in our military along with the veterans who have previously served. We recognize the sacrifice our military, veterans, and their families have endured. Our records indicate on February 25, 2025, our ********************* received a fax document requesting the removal of the vehicle. However, the submitted documents contained incorrect lienholder information and lacked the commanding officers name contact details, delaying approval. Following continued communication with Toyota ***************** we received the correct vehicle insurance verification on March 03, 2025. As of the date of this response, the vehicle removal request has been approved, and the consent form has been emailed to the address on file. **** strives for excellence in customer satisfaction, we sincerely regret that our goal of excellent customer service was not met in this situation, and we apologize for the delay in processing his military vehicle removal. If Mr. ******* should have any further questions, he may contact our *********************** directly at **************, Monday through Friday.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliate.Review fromStefanie H
Date: 02/20/2025
1 starStefanie H
Date: 02/20/2025
I wish I could leave negative stars. ********. I have only been financing with Toyota Financial Services for a year and I am now out of pocket over $700 over two separate instances. And to read the other reviews and seeing very similar situations with other people has made me feel worse. My dealership purchased my car back from us. Then when the next payment was due, Toyota TOOK the monthly payment. I called several times demanding my refund. They said "it was mailed" over three times, then it was lost in their refund department. THEN finally, "we sent it, it was cashed by someone, so now it's out of our hands" basically that it was stolen out of my mailbox and cashed. I am starting to think the workers themselves are doing it especially considering I could hear my customer service agent smoking (not a cigarette) as she helped. Even holding the smoke in. I am going to find out how we can start a lawsuit for monies owed. This is horrible. This is only one instance.Toyota Motor Credit Corporation
Date: 02/26/2025
February 26, 2025 BBB Case#******* ******** ********* This is in response to the review submitted by Ms. ******** ********* against Toyota Motor Credit Corporation (TMCC), regarding an overpayment after paid in ******* is important to know our Pay Online feature is a customer-controlled payment method and payments are debited as authorized by our customer online. Our records reflect that on August 23, 2024, Ms. ********* successfully logged into our Toyota website and schedule a one-time payment for $375.00, using the bank account number ending with *** 1941. This payment was processed with the effective date of August 30, 2024.Additionally, on August 28, 2024, **** **** Toyota Country (dealership), remitted the full payoff for Ms. ********* TFS account. However, the one-time schedule online was not canceled before the dealership submitted the payoff. As a result, on September 17, 2024, TMCC/TFS issued a refund check for $375.00. This check was mailed and subsequently cashed by the primary owner of the vehicle. Since the check has already been issued and cashed, we are unable to reissue a replacement check. **** strives for excellence in its customer satisfaction; we recognize that this is not the resolution Ms. ********* was seeking but hope that it provides adequate explanation of the resolution available. If Ms. ********* should have any further questions, she may contact our *********************** directly at **************, Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Review fromS. J.
Date: 02/10/2025
1 starS. J.
Date: 02/10/2025
PUBLIC NOTICE OF CEASE AND DESIST TO TOYOTA FINANCIAL SERVICES AND OTHER FINANCIAL INSTITUTIONS This is a formal public notice to Toyota Financial Services and any financial institutions engaged in fraudulent practices against customers, especially those utilizing Social Security. It has come to light that every time a vehicle is purchased using Social Security, the funds from our trust accounts pay for these vehicles in full. Yet, you fraudulently charge customers interest and monthly payments, all while double-dipping by withdrawing funds from our trust accounts without our knowledge or consent.Such practices are illegal, unethical, and a direct violation of our rights. This fraudulent activity must stop immediately. Toyota Financial and any other bank participating in these deceptive practices is hereby ordered to cease and desist from:Harassing or repossessing vehicles from customers Charging interest or monthly payments on accounts that have already been paid in full through trust accounts Profiting illegally through hidden transactions that exploit customers ******************** trust We are calling for the immediate cancellation of all fraudulent loans and demand full disclosure of how funds have been ****************** all customers: Know your rights. These ******************** institutions have been engaging in deceptive practices for far too long. Its time to stand up and hold them accountable. Stop paying these fraudulent loans and demand transparency.Toyota Financial and other complicit institutions, you will be held responsible for your actions. Cease and desist all fraudulent activities, or prepare for legal consequences.We the people will no longer be victims of your exploitation. The time for justice is now.Toyota Motor Credit Corporation
Date: 02/21/2025
February 21, 2025 Review ID: ******* Contact Name: ******** *. The **************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ******** *., regarding their dissatisfaction with Toyota Financial Services (TFS).It is important to understand that Toyota Financial Services relationship to any dealer is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which *** has no control. Additionally, Toyota Financial Services is an indirect lender that accepts assignment of retail installment contracts from its dealers. Our contracts comply with all applicable laws and are sufficient under state and federal laws.*** is not involved in the negotiation process between customers and the dealership and relies on the terms and conditions that appear in the written contract, including interest rates and any down payments. We have confirmed that there have not been any acts of fraud committed by us.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.S. J.
Date: 03/11/2025
Thank you for your response dated February 21, 2025.Your reply attempts to redirect accountability by stating that Toyota Financial Services (TFS) is merely an indirect lender and not responsible for dealership actions. However, this does not address the core concern: the alleged unauthorized access and use of customers trust or Social Security related accounts to fund vehicle purchases, while simultaneously charging interest and monthly payments effectively resulting in double payment.Whether directly or through third-party dealers, *** assumes responsibility when it accepts assignment of contracts and proceeds to collect payments from consumers. As the assignee and servicing entity, TFS is obligated to ensure transparency and lawful processing of funds. Simply citing compliance with general applicable laws does not negate potential wrongdoing or shield your institution from scrutiny.The question remains:If vehicles are paid in full through access to consumer trust accounts, why are customers then obligated to make loan payments and interest payments as if the vehicle has not already been paid for?Your response also does not address the demand for a complete accounting of how any funds related to consumer trust or Social Security-based accounts are accessed, allocated, or recorded in your system.This is a call for transparency and accountability not a deflection of responsibility.TFS may wish to reconsider its approach, as growing numbers of consumers are becoming aware of these financial practices and are prepared to take legal and public actions to seek restitution, full disclosure, and justice.The request for cease and desist still stands.Review fromErik N
Date: 01/30/2025
1 starErik N
Date: 01/30/2025
Companies' website glitched and caused multiple payments. Toyota refused to refund the UNAUTHORIZED EXTRA payment. Company was very rude and unhelpful. I am facing homelessness now because of their mistakes and refusal to make it right.Toyota Motor Credit Corporation
Date: 02/06/2025
February 6, 2025 BBB Review: ******* Contact Name: **** ******* Account Number: ********** ******************** of Toyota Financial Services (***) is in receipt of the review submitted by **** *******, regarding their dissatisfaction with Toyota Financial Services (***). Our records reflect that on January 30, 2025, two one-time payments were scheduled via the *** website within 4 minutes of each other. The first payment, in the amount of $400.00, was scheduled with a timestamp in our system at 9:34 am. The second payment, in the amount of $353.03, was scheduled with a timestamp in our system at 9:38 am. Both the *** mobile app and website are 100% customer-driven, and *** is unable to schedule payments or cancel payments using these methods on the customers behalf. Also on January 30, 2025, **** ******* called and spoke to a *** representative. During that conversation the representative confirmed that *** is unable to cancel a payment in process; however, our representative did initiate a refund from a previous payment on November 4, 2024, in the amount of $325.00, in order to support our customer. Our customer was advised a refund would be provided within 3 business days and to monitor their bank account to ensure the funds are deposited. As of the date of this response, the next payment is due on the account on March 14, *********** know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromS. H.
Date: 01/30/2025
1 starS. H.
Date: 01/30/2025
If I could give negative stars to this company I would. I returned a lease almost 4 months ago paying out the closing balance and the customer agent told me I was all good. I find out 3 weeks later they sent bad reports to the credit agencies saying I never made final payments. Now after 14 phone calls over these 4 month they inform me there is nothing they can do except for me to MAIL in a letter that will take ***** days to get a response. I am actively trying to buy a home and this is the only blemish on my credit scores. They have refused to help me in any manner that doesnt require more effort on my part for their wrong doing. This has already cost me hours of time and stress and will soon cost me thousands of dollars with my interest rates being affected on my home. I never knew that Toyota would punish people this hard for returning one of their vehicles in excellent condition and 8k miles under my allotment.Toyota Motor Credit Corporation
Date: 02/04/2025
February 4, 2025 BBB Review Case # ******* *** ******* Account # *********** This is in response to the review filed against Toyota Motor Credit Corporation (TMCC) by *** *******.First and foremost, Toyota Financial Services (TFS) would like to thank Mr. ******* for bringing his concerns to our attention.After a thorough review of Mr. ******** account, we discovered that no late markers are reporting for this account on their ********************** profile. Our records reflect the account is closed as of 10/23/2024.Please know TFS strives for excellence in customer satisfaction and we sincerely appreciate Mr. ******* for bringing this matter to **** attention. If Mr. ******* should have any further questions, he may contact our *********************** at **************, Monday through Friday.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.S. H.
Date: 02/14/2025
When were the derogatory remarks removed from my account? I have evidence from lenders and Toyota financial in a letter stating that you incorrectly labeled my closed account. I am also still waiting on the prepaid letter that the Toyota financial said they would send me to hand write a dispute since I am not allowed to talk to the credit reporting department at Toyota financial. If you really did care about my account since I returned the car ***** miles under the agreement while making all the payments early and in full you should at least look into the credit agencies on your end and correct the error.
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