Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing Kentucky, Inc.

  1001 Cherry Blossom Way Georgetown, KY 40324

• 

  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Avenue Erlanger, KY 41018

• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Ave Erlanger, KY 41018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint due to an unresolved safety recall (***** Recall Number 23V865 / Toyota Recall Number 23TB15) involving the Occupant Classification System (***) sensors in the front passenger seat of my vehicle. This recall was issued on December 20, 2023, and to date, no remedy has been made available by Toyota. The recall states that the *** sensors may have been improperly manufactured, which compromises the airbag systems ability to correctly classify the occupants weight. As a result, the passenger airbag may not deploy as designed during certain crashes, significantly increasing the risk of ********* vehicle has been out of service for over seven months as a direct result of this unresolved safety issue. During this time, I have been placed in a rental vehicle; however, the rental is not comparable to my original vehicle in terms of features, size, comfort, or overall driving experience. Additionally, I am required to return to the dealership every 30 days to swap out the rental car, which is both inconvenient and disruptive to my schedule.Despite the ongoing safety risk, the extended wait, and the inconvenience Ive experienced, Toyota has denied my request for assistanceincluding any help with repairing or replacing the vehicle. The only information provided is that a potential remedy may be available in Quarter 3 of 2024, though this timeline is uncertain and subject to parts availability.This situation has caused significant disruption to my daily life, financial inconvenience, and concern for my safety. I am requesting immediate attention to this matter and a more appropriate resolution given the ongoing nature of the issue and the lack of a sufficient interim solution.

  Business Response

  Date: 06/10/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Toyota Highlander back in March 2024, to start a toro rental business with it, but at the time the vehicle was disqualified due to factory recall, I reported this issue to Toyota motor north American multiple times few months and they keep telling me they do not have a resolution to my problem yet, it has been exactly 1yr now and still no answer, I decided I do not want to wait any more and I need something done asap, a representative from Toyota told me that the best solution will be for them to buy back my vehicle and all that process should take about 60 days, I said ok, and he give me a case number of ************. I sent them my loan information and it has been over 60 days as they promise and I have not hear back from them, I've called several times and they have scheduled a call back from the case manager multiple times and no call back either.I need my full refund and for the vehicle. my cell number is ********** thanks.**** ******

  Business Response

  Date: 05/19/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  In our commitment to provide quality service, Toyota has regional representatives in place to support dealers by providing assistance and acting as consultants in unusual situations.
  
  We note that the Toyota regional representative reviewed all information pertinent to the case,and rendered a decision, declining the Guests request on behalf of Toyota. The decision rendered by this individual represents Toyotas position.
  
  Our review of the case indicates that all of Toyotas guidelines have been followed, and that Toyota met its obligations in regard to all expressly written warranties. We concur with the decision.
  
  

  Customer Answer

  Date: 05/19/2025

  I am rejecting this response because:  

  toyota has been promising to fix the recall on my vehicle and up to now they still dont have a solution, they offer to buy back the vehicle through their customer service support line, I never heard back from them.

   

  Im kindly asking Toyota to buy back this vehicle, or give me a settlement agreement, Ive been waiting for over a year to fix this issue and Im no longer have the patience to wait. 

  Business Response

  Date: 05/27/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  In our commitment to provide quality service, Toyota has regional representatives in place to support dealers by providing assistance and acting as consultants in unusual situations.
  
  We note that the Toyota regional representative reviewed all information pertinent to the case, and rendered a decision, declining the Guests request on behalf of Toyota. The decision rendered by this individual represents Toyotas position.
  
  Our review of the case indicates that all of Toyotas guidelines have been followed, and that Toyota met its obligations in regard to all expressly written warranties. We concur with the decision.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 Toyota Hybrid Rav 4 currently has an issue with the hybrid wiring harness system that is affecting the batteries ability to charge. All parts are on backorder, with no time frame for fixing the solution.The car is under warranty. It is not drivable. It has been sitting at the dealership for five weeks. We have repeatedly asked for a loaner vehicle to drive. Dealership will not provide. They are offering no solutions to the problem.I have called Toyota's national hotline three times. Each time I have been told that a manager will contact me within 24 business hours. They have not called back.I am literally paying for a car that I cannot drive and Toyota cannot fix, even though Toyota has guaranteed that car through warranty.

  Business Response

  Date: 05/19/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During November 2024, I purchased a brand new 2025 Toyota Corolla. My 2025 Toyota Corolla is no longer safe to drive. The mileage o the car is 40 miles. I cannot drive this car it is too dangerous. when I put my shift gear in reverse and my vehicle went forward. When I put the shift gear in drive the car goes in reverse. The transmission is already not working properly. I have had this brand-new vehicle for six months and the transmission is not working on a brand new 2025 Toyota Corolla. I did not get what I paid for. I put a large down payment on this 2025 Toyota Corolla. I can no longer drive my 2025 Toyota Corolla it is too dangerous to drive, especially due to the fact that transmission is already destroyed on a brand-new 2025 Toyota Corolla. Something needs to be done in a hurry. I don't have a car to drive **** gets expensive. I cannot continue to **** everywhere something needs to be done immediately.

  Business Response

  Date: 05/19/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Highlander 2023 Underseat broke Seems very easy to break not sturdy

  Business Response

  Date: 05/13/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to
  our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/22/24- My 2022 GR86 was accelerating onto the freeway at approximately 65 mph when I heard rattling noise & exited freeway. 9/23/24-car towed to Lithia Toyota *******, I met with service writer **** ***** who stated when they checked the oil it showed on the dipstick. 10/9/24-I spoke with **** ***** in person. He indicated that the engine oil was low and that there was no oil showing on the dipstick & the reason it showed before was that they checked it when the car was on an incline.10/9/24-I requested ******** send pictures/copies of engine for my review. He indicated I had to agree to pay up to $2000 to have the engine disassembled if it was not covered by warranty. 10/31/24- Toyota says car will not be repaired under warranty. I requested info on selling the car back to Toyota. 11/1/24-I was shown the engine in a separate part of the shop & took photographs of everything including the blockage on the intake tube caused by ATV. 11/1/24-***** ******* told me that he was surprised the blockage in the intake tube was not the reason for the engine failure, per Toyota technicians and engineers. I asked how a car could lose 3 quarts of oil in 9000 miles. He did not provide a reason but said that the engines have tight tolerances. 11/1/24-The general manager called , indicating that the warranty denial was Toyotas decision, but offered repair at half the hourly shop rate & 10% over parts. I met with a local independent Toyota mechanic in ******* who said a new engine should not burn 2 -3 quarts of oil in 9000 miles. The vehicle does not lose oil unless it is burning oil. He was also concerned with the amount of gasket material that was in the oil intake tube/filter.Lithia Toyota ******* system was hacked, so they do not have record of an oil change. The *** number does not come up in their system or in Toyota's system as when *** number in put in My Toyota app, the error message says "The vehicle information you entered does not match our records".

  Business Response

  Date: 05/13/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest. 
  In our commitment to provide quality service, Toyota has regional representatives in place to support dealers by providing assistance and acting as consultants in unusual situations.
  
  We note that the Toyota regional representative reviewed all information pertinent to the case,and rendered a decision, declining the Guests request on behalf of Toyota. The decision rendered by this individual represents Toyotas position.
  
  Our review of the case indicates that all of Toyotas guidelines have been followed and that Toyota met its obligations in regard to all expressly written warranties.  We concur with the decision. 

  Customer Answer

  Date: 05/24/2025

  I would like to start my response by stating that my wife and I have been faithful Toyota customers for the past 25 years .  This has included owning the following cars: Toyota Tercel, Sienna, Scion FRS, Highlander and **86.  
  
  
  The 2022 **86 that we purchased was the first year of the updated model and included a ****** motor that had been customized by the manufacturer in order to gain additional horsepower and was largely untested.  Additionally, this car was manufactured during the Covid shut down and the manufacturing process of this vehicle is also in question.  
  
  
  When we were told by the dealership that the engine had failed, we were provided little or no information as to why the engine had failed. The dealership believed that the silicon that was in the oil uptake tube was a manufacturing error and believed that this was likely the cause of the engine failure (enclosed please find a picture of the intake filter in question). Toyota markets the ** 86 as a fun sports car and even pays for a track day with a professional, driving instructor in the customers vehicle and all is covered by the Toyota warranty.  There is ample information on the Internet about engine failures in this model due to excess silicone being caught in the oil intake tube, causing oil starvation to the motor.. Toyota has taken a piece meal approach to allowing cars to be covered by warranty or not based on the car owners influence status versus a true evaluation of why the engine failed. Ultimately Toyota determined that they would not stand by their own warranty on this vehicle, but did not specifically state why including providing any technical information.
  
  
  We appealed to the office of the president at Toyota and was referred to the Brand Engagement wing of the company. During one of the conversations I had with the Brand Engagement representative I indicated that my wife and I believe we had obtained an oil change, but could not prove that through paper records. The brand engagement agent told us that Lithia Toyota in ******* had been subject to a ransomware attack and that their computer system was off-line for a few weeks though the local dealership indicated that no records were lost during this time. I believe its easy to say that, but difficult to prove on their side as their records can no longer be trusted completely I still question whether or not the record of our oil change has been lost. Additionally, we question this, as we were initially told that our car had ample oil and it was showing on the dipstick when it was first tested by the dealership then at a  later point, that story was changed, and they indicated the car had been on an incline when they checked the oil which to me is astounding as everyone knows that oil will settle based on the angle of the car and it should only be checked on a level surface. Regardless of this, why would a brand new vehicle burn through an engine worth of oil with just over 9000 miles on the odometer? This again points to the fact that this was an untested motor that should never have been released by the manufacturer. Additional information shows that this is a common problem for this car and has been subject to many articles by various car periodicals, including Road and Track, Car and Driver and The Drive. 
  
  
  The problems with this car model are not alone in the Toyota lineup as there have been reports of ******* trucks being recalled for engine failure as well.  Additionally Toyota has indicated they are abandoning the ****** motor and they are going to replace the motor that is currently in the car in the next model year ** 86 with a Toyota manufactured engine. Curiously ****** has replaced motors for their version of the ** 86 which is called the *** and are honoring their warranties on that side. 
  
  
  The ** 86 is a specialty vehicle and because of the low numbers of cars sold Toyota believes they can get away with not honoring their warranty. We are simply asking the Toyota to stand by their warranty and reimburse us for the cost of replacing the motor on this car or agreeing that this vehicle is a lemon that should be replaced. 
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a widespread paint defect on my 2015 Toyota RAV4. The paint is peeling, exposing the underlying primer and compromising the vehicles appearance and protection.This issue has been reported by other owners of the same make and model, and Toyota has acknowledged it through a Customer Support Program (CSP). However, despite having my accurate ownership details, Toyota never notified me about this program, even though they regularly send other communications. As a result, I am being denied coverage due to an expired program, which I was unaware of.I believe this constitutes an unfair business practice and request the BBBs assistance in ensuring Toyota takes responsibility. I seek a fair resolution, such as repainting the vehicle, extending coverage, or providing goodwill compensation.I have photographic evidence of the damage and am willing to have the vehicle inspected if needed.Thank you for your time and consideration. Please let me know if further documentation is required.

  Business Response

  Date: 05/12/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.
  
  Toyota issued the Customer Support Program ZKG providing coverage for the Vehicles Painted with Blizzard Pearl or Super White Paint Color Coverage for Peeling of Factory-Applied Paints. The Guests vehicle is beyond the 10-year parameters of the Customer Support Program ZKG. Once the vehicle is outside of the 10-year parameters of the **** the cost of repairs becomes the owners responsibility.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Certified Preowned Owned Lexus ES 350 in April 2023. VIN *****************. In making this purchase, Lexus of ****************** US-*********************** sold me a vehicle that has frame damage to the front driver side. This information was not disclosed at the time of the purchase and was discovered during a repair being made a body shop. In addition, the body shop discovered that the vehicle did not have a OEM front bumper which is required as part of the certification. I reached out to the dealership and the dealership sent me a carfax which did not show an accidents prior to the sale of the vehicle. I then provided the dealership with a copy of the claim paid out for the accident for that vehicle that occured six months prior to the sale of that vehicle in Sept 2022. The report provided was obtained from ********************* who was able to pull it from the *** Claim Search system. The dealership refuses to acknowledge that the vehicle was damaged even with the report which lists the owner at the time, VIN number, damage and date of incident

  Business Response

  Date: 05/12/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2025 at 7:23pm, I was involved in a car accident while driving my 2020 Toyota Highlander. Although the impact was significant, the airbag did not function properly. The front driver airbag deployed, but I have photos showing that it came out damaged or torn, as if it had exploded incorrectly or failed to protect me as it should ******* a result, I suffered multiple injuries and had to start physical therapy. Ive been experiencing back pain, headaches, dizziness, and overall body soreness since the accident.After the crash, I found out my vehicle had an open safety recall related to the airbag. I believe the failure of the airbag system directly caused or worsened my injuries.I am seeking accountability from Toyota and requesting support for the damages and health issues caused by this defective safety feature. The recall it was listed as having no current remedy available and there was nothing I could have done to prevent this failure. I believe the airbag defect directly caused or worsened my injuries.Thank you in advance

  Business Response

  Date: 05/01/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They removed the ding in the car that alerts you your running low on gas. The only way to know is to be looking at the dashboard which is dangerous when driving. Ive run out of gas three times now cause theres no audible ding and Im paying attention to the road. Please put the audible ding back my dealer told me it was removed by the manufacturer and theres no way to turn one on. This is a seriously dangerous situation looking at your dash is dangerous and running out of gas is dangerous. I dont even want another Toyota after this and Ive been a loyal customer. Please fix this.

  Business Response

  Date: 05/06/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 05/06/2025

  I have reviewed the business response and accept this resolution.