Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing Kentucky, Inc.

  1001 Cherry Blossom Way Georgetown, KY 40324

• 

  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

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  Toyota Motor Sales USA

  4550 Creek Road Cincinnati, OH 45242

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  Toyota Motor Manufacturing Kentucky, Inc.

  PO Box 2700 Georgetown, KY 40324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota caseXXXXXXXXXXXXCar was delivered with no working lock and as car is a keyless remote, the key is never needed unless alarm goes off so I didn't discover until 8 years later. The key was never even cut right and Toyota doesn't want to help even after my case was given and they told me to face for reimbursement and never did anything. 6 months after I did work after they said to get work done and they would reimburse, nothing was done and they later six months later said they are not paying. This is unacceptable. They need to reimburse. I'm also doing federal trade commission complaint and others. Not happy Reimbursement as they told me to fax to reimbursement after I got estimate. They owe cost of work listed on file attachment

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Good Morning,
  
  In looking into the guests concern it seems as the vehicle is almost 10 years old and has almost 250,000 miles on it. Unfortunately the vehicle is outside of any manufactures warranty. In looking at previous cases we show that the Customer relations manager at Cavender Toyota may have been the one to offer assistance with the Key. The guest was never advised by Toyota Headquarters that we would provide reimbursement, so we recommend the guest continue to work with Cavender Toyota as they are independently owned and operated.
  
  
  Consumer Response /* (3000, 7, 2022/08/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is unacceptable because the key should I was work that was the first time I ever used it even though the car was 10 years old, a car should always be delivered with a working key that is something leather one day old or 10 years old should work and it never worked according to Cavender and they had to replace the whole lock and Cut the key, the key had never been caught so that alone shows you that the manufacturer screwed up, how can you deliver a car that has no key that was never even cut and then say that's a warranty defects you can't even do that, the key would've at least had to of been cut and it never was, Toyota agreed and they said go ahead and get the work done and submit for reimbursement so I got an estimate and Toyota now is saying that they never authorize it when they did verbally over the phone but I never now was told that it was authorized. This is total BS and I'm gonna start going to Honda now I was getting ready to buy two Acura mdxs over Hylander's. And this is not Cavender's fault the fact that the keys were not even cut when I bought a brand new car regardless of age should never have been done, I didn't find out about it till later but you never have to use that key unless the alarm goes off, I don't see how you can see this is absolutely wrong on Toyota's part and I'm gonna keep pushing even if you guys will not reimburse anything because other people need to know how unethical this is. This was not even a warranty repair this was an actual cutting of the key that was never cut from the beginning, you can't repair something that never was even done in the first place, apparently somebody understood at Toyota and told me to get it done and fax in for reimbursement, so those two issues are the problem one that it should've been done in the first place and two I was told verbally to do that, it makes sense to me and then later I find out you guys are not paying
  
  
  Business Response /* (4000, 9, 2022/08/12) */
  Good Morning,
  
  While we understand the guests frustration, we as the manufacture did not deliver the vehicle to the guest. The dealers are independently owned and operated, and they are responsible for things such as cutting the key to the vehicle before delivery, as they sold the vehicle to the guest. As We stated in our last response it looks as though the dealer may have offered some assistance to the guest and we encourage them to continue working with the dealer. We will document the guests dissatisfaction here.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Toyota certified used Tacoma for approximately $40,000 approximately two years ago. Since then, we've come to learn via personal experience and Toyota groups, that their Super White paint is flawed. Toyota has issued recalls on several of their vehicles to correct this paint issue, which causes bubbling & peeling, leading to rust as well. However, Toyota is refusing to acknowledge the Tacoma has the same issues as their other models, utilizing the exact same Super White paint. We now have a 2017 truck with peeling paint all around the window frame and rust spots popping up. To correct this manufacturing issue properly is thousands of dollars out of the consumers pocket for a problem the company has accepted on some of their vehicles. It is not fair that Toyota is picking and choosing who they will correct the same manufacturing problem for. If the paint was applied correctly as a two-step process with a clear coat to begin with, none of their customers would be in this position. I now have a $40,000 truck that I cannot attempt to sell for its current value due to Toyota's refusal to acknowledge their failure. There are petitions on Change.Org. We have contacted Toyota online & thru dealerships; only to get the same answer each time, that our VIN number is not part of the recall. Shame on you, Toyota!

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/07/22) */
  We have reviewed the complaint filed by the customer through our Brand Engagement Center, and regret to hear of the concerns reported by the customer.
  
  In reviewing the case, we find that Toyota has met its obligations in regards to all expressly written warranties, and are unable to grant the customer's request at this time. Toyota has provided final position to guest on case #XXXXXXXXXXXX
  
  
  Consumer Response /* (3000, 7, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We recognize this is not a warranty issue and we are ALL tired of getting the same cookie cutter responses from Toyota. The fact of the matter is they used a faulty paint and now their customers are suffering because they refuse to make it right. Turning a blind eye and playing stupid doesn't make the problem go away. And it will not silence the thousands involved. We will keep spreading the word and keep fighting back! You cannot cherry pick which customers you chose to help all with the same Toyota paint problem. You cannot help some and brush others under the wrong. It's just bad business! I will never buy another Toyota. Excuse of this experience.
  
  
  Business Response /* (4000, 9, 2022/08/02) */
  We have reviewed the follow-up complaint filed by the Guest.
  
  As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  
  Their feedback has been documented on our internal case.