Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Avenue Erlanger, KY 41018

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  4000 S Tulip Tree Drive Princeton, IN 47670

• 

  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

• 

  Toyota Motor Credit Corp

  PO Box 882347 San Diego, CA 92168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Toyota Tacoma in November 2024. I had no clue that the front cup holders had a design flaw. Yesterday, February the 2nd my daughter and I went out for lunch and she asked for a to go cup to bring her tea with her. She placed the tea in the cup holder and when she lifted the cup there was a big dash on the side up the cup from the tab that holds the cup in place. The tea was pouring out all over the side of the seat, the cup holders had the tea in it. It poured in my purse on my daughters lap and on the seat and carpet until I was able to get to a safe spot pull over and throw the cup out! This is a new truck!! I am so disgusted with what took place. I had to take my truck to get it detailed for $209. This is not acceptable. Ive owned numerous 4Runners and a Camry and never had this issue with a cup holder. I contacted Toyota and they refuse to reimburse me unless its a warranty issue. That is not acceptable they need to be liable for the defect and fix my cup holders. How am I supposed to lease this truck for 3 years and not use my cup holders? Please reimburse me and correct these cup holders asap. Thank you

  Business Response

  Date: 02/11/2025

  The Comprehensive Warranty for your vehicle is in effect for 36 months or ****** miles from the vehicle's in-service date, whichever occurs first. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
  
  The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters.This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
  
  1.   Fire, accidents or theft
  2.   Abuse or negligence
  3.   Misuse - for example, racing or overloading
  4.   Improper repairs
  5.   Alteration or tampering, including installation of non-Genuine Toyota Accessories
  6.    Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
  7.   Installation of non-Genuine Toyota Parts
  8.   Airborne chemicals, tree sap, road debris (including stone chips), rail dust,salt, hail, floods, wind storms, lightning and other environmental conditions
  9.   Water contamination
  
  The warranty also does not cover the following:
  
  1.   Tires; Tires are covered by a separate warranty provided by the tire manufacturer.
  2.   Normal Wear and Tear
  3.   Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.
  

  Customer Answer

  Date: 02/11/2025

  I am rejecting this response because: this is a manufacture defect causing the styrofoam cup to rip and the manufacturer should be held liable. There are others complaining about the same issue on the Toyota forum so they are aware of the issue.

  Business Response

  Date: 02/17/2025

  The Comprehensive Warranty for your vehicle is in effect for 36 months or ****** miles from the vehicle's in-service date, whichever occurs first. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
  
  The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters. This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
  
  1.    Fire, accidents or theft
  2.    Abuse or negligence
  3.    Misuse - for example, racing or overloading
  4.    Improper repairs
  5.    Alteration or tampering, including installation of non-Genuine Toyota Accessories
  6.    Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
  7.    Installation of non-Genuine Toyota Parts
  8.    ******************* tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions
  9.    Water contamination
  
  The warranty also does not cover the following:
  
  1.    Tires; Tires are covered by a separate warranty provided by the tire manufacturer.
  2.    Normal Wear and Tear
  3.    Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.

  Customer Answer

  Date: 02/17/2025

  I am rejecting this response because:   This is a repeat of the first response provided to me that I rejected. I am asking for compensation of a manufacturer defect! 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally demand a refund or replacement for the factory-installed tonneau cover on my 2024 Toyota Tundra, which I purchased from Matick Toyota on September 2024 The tonneau cover has a severe water leak, allowing significant amounts of water into the truck bed, soaking my cargo whenever it ******** no point during the sales process was I informed that the tonneau cover was not designed to be weatherproof. Had I been made aware that the cover would allow water in and fail to protect my cargo, I would have never purchased it. The dealership has stated that this is "normal and acceptable" and that the cover is merely "water-resistant," but this critical disclosure was never made to me before purchase.I have made multiple attempts to resolve this issue with the dealership, yet I continue to encounter roadblocks. This situation constitutes misrepresentation and a failure to disclose material information about the products functionality. Furthermore, selling a truck bed cover that fails to protect cargo from rain defeats its intended purpose.

  Business Response

  Date: 02/06/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

  Customer Answer

  Date: 02/20/2025

  Toyota has been giving me the runaround, repeatedly assuring me that they're working on a resolution and will call me soonbut that call never comes. When I reach out to Toyota Brand Engagement, they promise a callback by the end of the business day, yet it never happens. Frustrated, I sought opinions from companies that install truck bed covers, and they confirmed that the cover should be replaced. They pointed out that the amount of water entering the truck bed is abnormal. One installer specifically noted that the cover isn't sealing properly to the plastic rails on top of the bed, allowing water to seep in. I've been trying to resolve this issue for over three months with no success.
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2024 Toyota sienna. The sienna is missing paint in several areas. I have taken it to 3 paint shops, one being a Toyota certified paint shop. Toyota certified paint shop is estimating around $4300 in paint it needs , could be more once they get into it. Toyota is not fixing the paint issue. With a paint gauge and visual inspection you can clearly see areas that have 0-1mm of paint.

  Business Response

  Date: 02/10/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  In our commitment to provide quality service, Toyota has regional representatives in place to support dealers by providing assistance and acting as consultants in unusual situations.
  
  We note that the Toyota regional representative reviewed all information pertinent to the case, and rendered a decision, declining the Guests request on behalf of Toyota. The decision rendered by this individual represents Toyotas position.
  
  Our review of the case indicates that all of Toyotas guidelines have been followed, and that Toyota met its obligations in regard to all expressly written warranties. We concur with the decision.

  Customer Answer

  Date: 02/20/2025

  I am rejecting this response because a Toyota certified paint shop that corporate has certified is saying it needs paint in several areas where they hold actual paint licenses and certificates, unlike the regional representative.  Please enlighten me on how someone that holds no paint certificates or license can go against shops that are licensed in this specific area  and state normal characteristics Not one but three different paint shops are saying it needs paint. I feel like the shops that do this day in and day out are the subject matter experts here not a regional representative that does not hold a paint license or certificate of any kind. Why even Toyota certify a paint shop if you dont trust their decision on making it right to Toyotas standards? So Toyotas commitment to provide quality service does that not apply to quality control on paint? Specifically Around front passenger and drivers door hinges, both sliding doors, both sliding door jambs, fuel door, rear bumper and rear hatch? Are you saying Toyotas quality service is being able to see gray primer in all these areas? When a paint gauge is used why is it only reading mostly 1 mm and very few 2 mm areas where industry standards are 3mm minimum for paint, 1mm for primer, 1mm for base coat and 1mm for clear coat. Why is this issue not on any of the 2021 or 2022 siennas? I have not confirmed if any of the 2023 siennas have this issue. Why is it on both white colors of the 2024 siennas, but not on the other 2024 sienna color options? 
  
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Bz4x mileage range is significantly underperforming what has been advertised. The advertised mileage was 222 for a full charge but we are barely getting 150 miles out of the car at full charge and around 175 when the air control is off.

  Business Response

  Date: 02/11/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB of ************,Thank you for reopening my case against Toyota Direct (#********). However, I now realize that Toyota USA (Headquarters) must also be held accountable for their misleading assurances, lack of action, and unfair denial of full reimbursement. I respectfully request that a separate complaint be opened against Toyota USA for the following reasons:Key Issues with Toyota ***:1?? Failure to Address Toyota Directs Mishandling Toyota Direct initially dismissed my concerns about a steering issue during routine maintenance.After a second visit, they diagnosed the problem but returned my car in an undrivable condition, leaving me stranded.Toyota USA failed to investigate or acknowledge the dealerships role in worsening my cars condition.2?? Misleading Assurances on Rental Reimbursement Toyota USAs case manager instructed me to rent a car within a $40$50 daily budget, assuring me it would be covered.After over 40 calls and two months of delays, they only offered 50% reimbursement, despite their initial guidance.3?? Unfair Denial of Repair Coverage Toyota USA denied repair coverage, citing expired warranty and maintenance historyfactors irrelevant to my ************ issue was not about a standard warranty claim but Toyota Directs mishandling of my car.4?? Prolonged ****************** Burden Toyota USA dragged out my case for over two months, causing significant financial strain.They failed to take responsibility for their miscommunication, misleading guidance, and lack of ********* Request:I ask BBB to:? Open a separate complaint against Toyota USA and escalate my concerns.? Investigate Toyota USAs failure to properly handle my case and misleading reimbursement assurances.? Request that Toyota USA fully reimburse my rental expenses and reconsider repair coverage.I appreciate your help in seeking a fair resolution. Please let me know if further information is needed.

  Business Response

  Date: 02/06/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  To best address the Guests concerns, we will need to refer the guest to the dealership to further review the concern with the Steering issues.
  
  The Toyota warranty period begins on the date the vehicle is first delivered to the original purchaser or placed into service.
  
  In reviewing the Guests case, we note that the concern with the Steering concern occurred beyond the parameters of the 36 months/ ****** mile warranty, as the vehicle is over 6 years of age and has over ****** miles on the odometer.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/22 my 2021 Toyota Camry hybrid had an issue that has reoccured more than 4 times, each time this issue has happened I was driving the vehicle where suddenly I loose brake power and a bunch of warning lights come on the dash warning me to pull over and have the car towed or immediately bring to the dealership. the most recent time the car was out of vehicle Warrenty and I had to pay out of pocket where now they said a fuse was loose. a few days after I got the car back from the dealer the most recent time all of the lights came on again but I don't want to bring it back to the dealer because I'm going to have to pay again and I don't have the money for that. this car needs to be flagged and repurchased so whoever gets this car next is aware there was an issue with it at point and it'll give Toyota the opportunity to replace whatever systems they'd like. I don't feel it's a safe vehicle to drive and I would feel bad trading this car into the dealer and have them sell it to some other person who has no idea what they're getting themselves into. I can't image how frustrating it would be to have to pay for each of the repairs I went through now that the car is out of Warrenty.

  Business Response

  Date: 02/10/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

  Customer Answer

  Date: 02/10/2025

  I am rejecting this response because:   if I accept this response then it will close out the case. I'd like this case to remain open with the BBB until a resolution is reached and I have received a call or contact from them. 

  Business Response

  Date: 02/17/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a truck camper shell for a 2024 Toyota Tundra from Sea Shell Truck Accessories in ************, ** on 04/04/2024. I received the shell months later paying approximately $4700. Over the next few months I found small issues that needed to be repairs and should be covered under the manufacture warranty. in the last few months I have found more and more things that needed to be repairs so I reached out to Sea Shells to have met shell sent back to be inspected and repaired hopefully by the Manufacture. Sea Shells Truck accessories need an MRA# in order to send it back to A.R.E. ***************. A.R.E. *************** won't give SEA SHELL TRUCK ACCESSORIES an MRA#, So they requested I call and get one because customers have "better luck." I am unable to get a hold of any one at the one number *************) and they are not returning my emails.. I am stuck.

  Business Response

  Date: 02/27/2025

  Better Business Bureau, please transmit this guest message to Sea Shell Truck Accessories in ************, **********. This is not tied to our brand because it is a vehicle accessory that was not purchased from the manufacturer.

  
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I phone the Toyota dealership in ******* **** to schedule routine maintenance on my 2020 CHR. Before bringing it in the day before I called to double check on pricing. I gave the girl at Toyota of Bedford the vin number and was told ****** and change out of the door. Today 1/24/25 when I took it in for that cvt fluid flush I was quoted at ******. I explained calmly that I was quoted at 326 the day before. Moreover Toyota of Cleveland heights, ******** Toyota and Toyota of ****** for this exact same service was all between 324 and 388. How can this dealer charge over two hundred more for the same service? Anyways the service advisor **** texted the service manager ***** and he stated the best he could do was $480,00 out the door. What are we negotiating service now? Thats not the point, the point is someone is running a racket here. One person at this dealership tells me ****** and another says ****** for the same service? This is not what I would call a Toyota dealership but more like a stealer-ship.

  Business Response

  Date: 02/06/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  We believe its in the best interests of Toyota customers to service their ********************** vehicles at a Toyota dealership.  Toyota dealers are independently owned and operated businesses, and we cannot mandate the actual pricing or agreements.  We have spent decades earning the trust and confidence of Toyota customers and we will continue to work diligently to help ensure that customers who purchase our vehicles retain confidence in Toyota and our more than 1200 independent Toyota dealers. 
  
  Should the guest have any further questions regarding their contract we encourage them to contact the servicing dealership, request to speak with general Service manager, to further review the concern. 
  
  Toyota would also like to refer the guest back to any Toyota Dealership of their choose for purchasing options. As The manufacture does not participate in sales/trade/or purchase of vehicles. 

  Customer Answer

  Date: 02/06/2025

  I am rejecting this response because:   
  

  the dealership is refusing to call me back that is the problem and why I filed this complaint with the bbb to try and get Toyota to assist me with this. 

  Business Response

  Date: 02/06/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  We believe its in the best interests of Toyota customers to service their ********************** vehicles at a Toyota dealership.  Toyota dealers are independently owned and operated businesses, and we cannot mandate the actual pricing or agreements.  We have spent decades earning the trust and confidence of Toyota customers and we will continue to work diligently to help ensure that customers who purchase our vehicles retain confidence in Toyota and our more than 1200 independent Toyota dealers. 
  
  Should the guest have any further questions regarding their contract we encourage them to contact the servicing dealership, request to speak with general Service manager, to further review the concern. 
  
  Toyota would also like to refer the guest back to any Toyota Dealership of their choose for purchasing options. As The manufacture does not participate in sales/trade/or purchase of vehicles. 

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Lexus GX550 Overtrail model new on 11/26/24. On 12/22/24, an object came through my windshield shattering it and leaving my vehicle undriveable. There is a national backorder on these windshields with the earliest ETA of May 2025, although Lexus continues to send new vehicles to be sold in the ************* leaving hundreds of their owners with the inability to use their vehicles.

  Business Response

  Date: 02/03/2025

  We have reviewed the complaint filed by the Guest through our ************************ the concern is currently being reviewed. Please be advised any additional updates will be provided by the case manager assigned to the case. Should the guest have any questions we encourage the guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chaplain ****** D. ******, ****************************************************************************************************** ***** Subject: Compliant To Whom It May Concern:I am the owner of a 2018 Toyoto Camry, no longer the proud owner of this vehicle. Nearly two (2) year ago now this luxury vehicle broke down. I was a great distant out of town and had to have it towed. I was told the transmission had failed in the vehicle. How does a transmission fail in a 2018 Camary (4) four years after its purchased. The dealership said it required a new transmission, I could have it fixed for a large sum of money or sell it to them for a new vehicle. I was unwilling to do either since it was also brand new. I then had it towed to another dealership and they let it sat a year or more only to tell me I needed to order a transmission from ******. This is absolutely ridiculous, there is nothing wrong with the rest of the car.I am writing because I don't believe a 2018 Toyoto Camary transmission should fail after only 4 (four) years. I am seeking some kind of retribution, equivalent to the money spent to be an owner of a 2018 Toyoto Camary.I've waited long enough, I would appreciate a timely response to my inquiry into the matter. I can be reached at (Cell) ************, primary, secondary work *********** or my email address, ******************************,Chaplain ****** D. ******, ***

  Business Response

  Date: 02/05/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  The Powertrain Warranty on the vehicle is in effect for 5 years or ****** miles from the vehicle's in-service date, whichever occurs first.
   
  Any repair or replacement to the engine, transmission/transaxle, front wheel drive, rear wheel drive, or restraint system, which becomes necessary due to a defect in materials or workmanship, is warrantable. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
   
  In reviewing the customers case, we note that the concern with the transmission occurred beyond the parameters of the 5 year/******-mile warranty, as the vehicle is over 6 years of age and at the last service at a Toyota servicing dealership in 2023 the vehicle had over ******* miles on the odometer.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

  Customer Answer

  Date: 02/11/2025

  I am rejecting this response because:   there response is an example of Toyota and other businesses  operating in America with no ethical behavior or moral standards once upheld in this nation. The car (2018 Camry) is not old enough (broke down 2  years ago) to be experiencing transmission problems. Once again, a business operating in the **************** America has failed to stand behind their product. I digress, Toyota can not be trusted to honor the value of the product they charge thousands of dollars to purchase. My prayers are that I will never purchase another Toyota nor advise anyone else to visit their company. Thank-you.

  Business Response

  Date: 02/17/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  
  The Powertrain Warranty on the vehicle is in effect for 5 years or ****** miles from the vehicle's in-service date, whichever occurs first.
  
  Any repair or replacement to the engine, transmission/transaxle, front wheel drive, rear wheel drive, or restraint system, which becomes necessary due to a defect in materials or workmanship, is warrantable. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
  
  In reviewing the customers case, we note that the concern with the transmission occurred beyond the parameters of the 5 year/******-mile warranty, as the vehicle is over 6 years of age and at the last service at a Toyota servicing dealership in 2023 the vehicle had over ******* miles on the odometer.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.