Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Sales USA

  4550 Creek Road Cincinnati, OH 45242

• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Ave Erlanger, KY 41018

• 

  Toyota Motor Credit Corp

  3957 Westerre Parkway, Suite 200 P.O. Box 31826 Richmond, VA 23294

• 

  Lexus-Division Of Toyota Motor Sales, USA, Inc

  450 E Diehl Rd Naperville, IL 60563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago I called Toyota Headquarters about defective clear coat which is now damaging the paint on my 2016 Barcelona Red Toyota 4 Runner vin # *****************. I purchased this SUV new Jan. 2017 from Sun Toyota in Holiday Fl. It has only has ****** miles on it now. Toyota Headquarters customer service told me there was a problem with the clear ************ but they will only help me if my SUV was white. I have a friend with a Toyota ******* Green color with the same problem and they won't help him either. I talked to Sun Toyota Holiday Fl. today, Jan, 19 2025 and they told me there is a problem with the clear coat but they were basically not responsible for a bad paint job from the factory. If the clear coat on white vehicles is defective and they are fixing this problem for those customers, then ********************** should fix my defective clear coat & paint problem, This is the exact paint problem with the white vehicles as I'm having as my red SUV. I also purchased new a 2019 red Lexus ES350 and it's clear ************ are ok.

  Business Response

  Date: 02/03/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement enter, and regret to hear of the concerns reported by the ******************************************* Warranty for your vehicle is in effect for 36 months or ****** miles from the vehicle's in-service date, whichever occurs first. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
   
  In reviewing the Guests case, we note that the concern with the clear coat occurred beyond the parameters of the 3-year/****** mile warranty, as the vehicle is over 8 years of age. 
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
  
  

  Customer Answer

  Date: 02/03/2025

  I am rejecting this response because:   I called Toyota customer service ********************** via phone and talked to my local Toyota Dealer and they both said Toyota accepted responsibility regardless of the 3 year and ***** mile warranty on a Toyota 4 runners if the vehicle color is white. I have the exact same problem as the white models therefore Toyota should honor my request to fix my paint and clear coat the same as their white models. My 4 Runner has a defective factory paint and clear coat job. The defective paint areas are on my roof and doors where the windows meet and on my hood in my line of sight which I have to look at every time I drive my 4 Runner.  My local service person at *** Toyota looked at my 4 Runner looked at my vehicle on Jan. 27 2025 and told me that a lot of is year 4 Runners regardless of color had defective paint and clear coat problems. I am a loyal Toyota customer and have purchased a new ********************** Deluxe ES350 in Dec. 2019. Because of this defective paint job on my 4 Runner it has affected trade-in and resale value of this vehicle. I really thought Toyota would stand by their products and reputation and therefore I am again requesting Toyota to fix this defected paint problem

  Business Response

  Date: 02/06/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement enter, and regret to hear of the concerns reported by the Guest.  
  
  The Comprehensive Warranty for your vehicle is in effect for 36 months or ****** miles from the vehicle's in-service date, whichever occurs first. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
   
  In reviewing the Guests case, we note that the concern with the clear coat occurred beyond the parameters of the 3-year/****** mile warranty, as the vehicle is over 8 years of age. 
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

  Customer Answer

  Date: 02/06/2025

  I am rejecting this response because:   Toyota's customer service ********************** and my local Toyota dealer both told me that the white 4 Runners have a defective paint job and my red 2016 4 Runner has the exact same defective paint job. This is not because of normal wear and tear, it is a defective paint job. A Sun Toyota employee told me some of the 4 Runners in 2016 didn't even have clear coat applied at the time of factory painting, just the paint. This has devalued my 4 Runner because of the roof, hood and top of doors fading and peeling of my paint. If Toyota is fixing the white 4 Runners they are obligated to repair my red 4 Runner with the exact same conditions and defects. This circumstance has nothing to do with a warranty, it has to do with Toyota's reputation and honesty !

  Business Response

  Date: 03/04/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement enter, and regret to hear of the concerns reported by the Guest.  
  
  The Comprehensive Warranty for your vehicle is in effect for 36 months or ****** miles from the vehicle's in-service date, whichever occurs first. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
   
  In reviewing the Guests case, we note that the concern with the clear coat occurred beyond the parameters of the 3-year/****** mile warranty, as the vehicle is over 8 years of age. 
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new 2024 GX550 from Lexus. The brakes started making a squealing sound when backing up. Contacted Lexus locally and was told this would probably go away. Then the brakes started making the same squealing noise when going forward. I am now in my third month of waiting for the brakes to be fixed under warranty but I am being told it will take several more months until they can be fixed. Lexus is only sending one brake kit a week to my local dealership. Waiting 6 months to get my brakes fixed on an $85,000 car is just nuts. Lexus needs to get the brakes fixed for the people that have already bought the vehicles much much quicker.

  Business Response

  Date: 01/31/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  To best address the Guests concerns, we will need to refer the guest to the dealership to further review the concern with the brakes noise.
  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:   
  

  The dealership is well aware and it is them telling me Lexus is being very slow in fixing this issue for their customers.  ********************** needs to pick up.  3 months to get brakes repaired on a new $85,000 vehicle is ridiculous.  
  

   

  Business Response

  Date: 02/06/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  To best address the Guests concerns, we will need to refer the guest to the dealership to further review the concern with the brakes noise.
  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I an owner of Toyota Prius and had been enjoying driving it. One of the failure part turned our life into h*** for days. This car is the only source for our family to pick up kid from the school and to pick up groceries. I have been maintaining the car as our baby over years but suddenly ABS system started to failed with all brake lights up. They replaced rotor and brake pads and all look good for a few days. While my wife coming from the school, all brake failed again; she panicked and luckly managed to stop with no harm. I took back to Toyota Service in *******, ** and they said "ABS Actuator Brake Booster Pump Assembly" failure. The number they mentioned is way too high then my budget. I see that Toyota have recall for the part for certain years. I also see a law suite against Toyota USA for the exact same part.I am expecting Toyota *** to honor Toyota brand and restore its reputation. This hybrid car was our dream against fossil fights and now turned into our nightmare because no other repair-shop can handle but Toyota because it requires software programming after the installment.

  Business Response

  Date: 01/30/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  ********************** issued the Brake Booster and Brake Booster pump assemblies customer support program or ZJB/CSP providing coverage for the identified concern.  The Guests vehicle is beyond the timeframe of the ZJB/CSP. Once the vehicle is outside of the timeframe of the ZLB/CSP, the cost of repairs becomes the owners responsibility.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off there's no place to file complaint on Toyota website and they make it that way purposely. They're difficult and not consumer friendly. I paid for an upgraded technology package in the base price of my 2022 Toyota Tacoma. This included the key fob remote starter. I was told that only the phone remote starter was a monthly fee and that the key fob was not. It worked up until recently and a recent software update is now forcing me to pay a monthly fee for something that I already paid for. They can't just start shutting things off and telling me I have to pay a monthly fee for them. This is customer gouging. Vin# *****************

  Business Response

  Date: 01/30/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  For step-by-step directions on set up, or more information about multimedia features in your vehicle, please visit our Toyota ****************** Support at **********************************************************. There  you can input your VIN and find detailed support for your vehicles connected services. These service do have a cost after the trial expires. 
  
  In reviewing the case, we find that Lexus has met its obligations on the trial period for connected services. 
  
  If the guest has further questions. We encourage the Guest to contact us at ************** so we may provide additional information.
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to update the ownership information for my 2021 Toyota Tacoma (VIN: *****************) in Toyota's system so that I can add the vehicle to the Toyota app. Despite following the required process and providing all requested documentationincluding a copy of the title, proof of insurance, and even screenshots of the app errorover the past month, I have not received any resolution or meaningful communication from ************************* initial email was sent on December 19, 2024, and included all necessary documents. I followed up again on January 7, 2025, reattaching the same documents and restating my request. Finally, on January 16, 2025, I sent a third email, attaching the previously provided documents and a screenshot of the issue I encountered in the app. To date, I have not received any confirmation or updates from Toyota, and the ownership information remains unchanged.This issue has caused significant frustration as I cannot access features or services through the Toyota app that are critical to the ownership experience. The lack of communication and resolution reflects poorly on Toyotas customer service and commitment to its customers.I am seeking immediate action from Toyota to update the ownership information for my vehicle, allow me to add it to the Toyota app, and ensure that I am able to utilize the services and features included with my vehicle. I also expect a prompt explanation for the lack of communication and delays in resolving this matter.

  Business Response

  Date: 01/29/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  Your vehicle has service connect and safety connect capability's. 
  
  For step-by-step directions on set up, or more information about multimedia features in your vehicle, please visit our Toyota ****************** Support at ****************************************************************;  There, you can input your VIN and find detailed support for your vehicles connected services. These services do have a cost after the trial expires. 

  Customer Answer

  Date: 01/29/2025

  I have reviewed the business response and accept this resolution. Thank you for the prompt response. Everything is working. Thank you!

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a brand new Venza 2024 with VIN: ***************** on dec 14th ticket value of 39K, i placed 10K down and financed the rest, i payed 450$ for tags/titles, 890$ for dealership fees, and then taxes, 1890$ on "accessories" overall summation of 3k in fees. i had my car a total of 1 day before the carplay feature was not work appropriately, i could call people and they can hear me but i can not hear them, this would happen randomly sometimes at 2 mins into the call or 10 mins into the call. i also had issues with the carplay GPS it would not locate my car on the road, it showed my car next to the road. i also attempted to use the car GPS and several times i got a blank screen. i went to the dealership within a week to have it evaluated my sales associate told me " to give it time for my car to sync with my phone", i gave it an additional 1.5 weeks i let the holidays pass i returned January 2025, i had my car serviced, the mechanic advised me he elevated my case to the higher *** bc there wasn't anything he could do. i waited an additional week, the answer i received was that toyota the company was investigation the venza models as a whole, bc several other models have also had similar issues, they completed a factory reset on my car and it was working fine for the time being but no guarantee it will continue to work fine. plus i was informed toyota no longer makes venza anymore and if another issue breaks with my vehicle there might not be any parts.i was very frustrated to be sold a car when the company knowingly knew there were issues with this model. i traded in my car for a used ***** CRV and was charged an additional 405$ for tags/ 890$ for dealership processing, 1890$ for "acessories" when i asked if this could be waived bc i already paid for this 3 weeks ago, and the reason for the trade was not my fault i was sold a bad product they told me they couldn't waive them, this was a company policy.overall i spent 7K on dealership fees, of no fault of mine

  Business Response

  Date: 01/29/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2012 Toyota Tacoma Pre-runner. This is regarding a part that I have been looking for the past year. I went to 6 different Toyota dealerships and searched countless times for the part online and with dealership, none of the schematics show the part. (small hose that goes from tank to fuel filler).I finally had a tech from a dealership state that the part is only available when you purchase the entire fuel tank. Fuel tank cost is $1000 dollars, part #*****-04201. How is that possible for Toyota to charge/make you purchase an entire fuel tank costing $1000 dollars (which is in perfect working order on my vehicle) for just a bad/leaking small 12 inch hose? That is overcharging, gouging, and cheating customers for just a small hose, forcing you to buy entire fuel tank.

  Business Response

  Date: 01/27/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.Per our records, we do not reflect any recent contact from the Guest to our Brand Engagement Center.  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already know the bbb won't post this!!!Gets a kickback from Toyota! TPMS SYSTEN IS AN OVER ENGINEERED SYSTEM THAT DOES NOT FUNCTION AT ALL. 4 HOURS WASTED TRYING TO GET THE LIGHT OUT! WAY TOO MUCH TO GO THROUGH WHEN A CUSTOMER DOES NOT CARE ABOUT THE LOW AIR IN THE TIRE BUT THESTUPID LIGHT THAT NEVER GOES OFF. going to recommend that they start scrapping them just like my other customers started scrapping ******* from my last complaint that the bbb ignored. Just like all of them. What is the purpose of the bbb then????

  Business Response

  Date: 01/27/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.Per our records, we do not reflect any recent contact from the Guest to our Brand Engagement Center.  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still have NOT been contacted by sage ****, who is 3rd party through Lexus motor corporation. for 2 month to schedule surrender date and location, taking almost 1 year to have repurchase of my 2024 lexus bought back through Lemon Law. while incurring out of pocket expenses such as insurance fees, loan payments, maintenance, registration fees.

  Business Response

  Date: 01/27/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.
  
  The guest should have received the finding in their email. The email has the findings and the analyst information if the guest has any further questions.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2025 Toyota corolla was in an accident in September 2024. The ac line is on backorder nationwide. No ETA 18 people are waiting on this part. No help trying to resolve this issue. Just wait and see.

  Business Response

  Date: 01/27/2025

  We have reviewed the complaint filed by the Guest through our ************************ the concern is currently being reviewed. Please be advised any additional updates will be provided by the case manager assigned to the case. Should the guest have any questions we encourage the guest to contact us at ************ so we may further evaluate the Guests concern.