Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Ave Erlanger, KY 41018

• 

  Toyota Motor Manufacturing Kentucky, Inc.

  1001 Cherry Blossom Way Georgetown, KY 40324

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  P.O. Box 4000 Princeton, IN 47670

• 

  Toyota Motor Credit Corp

  3957 Westerre Parkway, Suite 200 P.O. Box 31826 Richmond, VA 23294

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexus refused to replace my melting dasboard on Lexus ES350 This is very concerning, as we never received any letter. You can check, that we have always gone to the dealership, as soon as we received any recall letter.Me and my husband both work for the *** and *** , ( federal government).We have never kept our car outside , it was always kept in the garage.It was my car for personal use.We have owned several of the Toyotas including Camry, Highlander, Tacoma and Tundra , including two of your Toyota 4runners.WE were very loyal customers, and it was only the first time that we noticed this problem, when our car was left at the dealership fro 2 days fro servicing.I guess, the dealership let it outside after the service, and it started showing signs of melting.At first , we thought that they had sprayed something shiny on my dashboard, but after touching it, it showed signs of kind of melting.When we went back , for oil change to the dealership, a second time , we enquired about it.We had no idea, that this was a problem.It was at this time, that the dealership told us that Lexus had a problem with 2007 dashboards.I have been trying to contact you all, but have been busy at work.Last that I tried , your website kept asking for ********* phone number , and I could not send the complaint.So, I would request you to reconsider our case, as we intend to keep this car for my personal use. It still only as under ****** miles, and is well maintained and always kept in the garage.I am not sure , who else I can go to, to officially file a complaint.Please reconsider, and you can verify that all recalls were duly done at the dealership.The car has not been taken to any other place, except for ******* Lexus of Gwinnett.

  Business Response

  Date: 06/15/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 

  ********************** issued the *** customer support program providing coverage for the identified concern.  The Guests vehicle is beyond the 08/17/2017 expiration date of the warranty parameters Once the vehicle is outside of the warranty parameters of the Customer Support Program, the cost of repairs becomes the owners responsibility.

  In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties, and Toyota has provided the position to the customer under Case # ************.

  Customer Answer

  Date: 06/15/2023

  I am rejecting this response because:  We were never sent any letters regarding this recall . My car was always taken to the dealership  for all recalls and all services . However , nobody mentioned this to us . My car always stays in a covered ********** bought this issue to my dealership as soon as I noticed the shiny and melting dashboard on my car last year . However nobody seems to be doing anything about . The dealership said the same thing that the recall has expired . How am I supposed to know about this if I do not see anything happening in my car or receive any recall letters either by lexus or the lexus dealership . I am amazed at answer that they are providing as my car has just started giving this problem which was mentioned to the dealership . This is a single owner driven car and still has only ****** miles , and I still keep it in my garage both at work and home . This problem just started happening . So I believe that Lexus being such a big company should take care of their customers . Thanks Nikhat 

  Customer Answer

  Date: 06/26/2023

  This is a real hazard while driving as the whole dashboard is so shiny and gives a terrible glare while on road . Can cause an accident 

  Business Response

  Date: 07/01/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 
  ********************** issued the *** customer support program providing coverage for the identified concern.  The Guests vehicle is beyond the 08/17/2017 expiration date of the warranty parameters Once the vehicle is outside of the warranty parameters of the Customer Support Program, the cost of repairs becomes the owners responsibility.
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and Toyota has provided the position to the customer under Case # ************.

  Customer Answer

  Date: 07/01/2023

  I am rejecting this response because:   No one sent letters to me . This melting started happening only after the dealership left my car in the sun for servicing . When I brought it to the attention of the company , they are evading the issue by saying that my car has become old . But how would I know if I did not receive any email or letter for this issue from the company . Thus has become a serious issue while driving . And if I get into any accident I may end up suing the company as this is a serious issue . I have attached pictures of my dashboard . Thanks, **************************;

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brand new 2023 Toyota Corolla Cross has 2 issues: 1) The 'pre-collision' feature brakes when I don't need it to. I told Toyota that I've almost got into car accidents but they said they 'can't turn it off'. 2) There is paint peeling from my front bumper for no reason. ************************* at ******** Toyota said it's likely because when I ordered my car in 'white', the bumper was black, so they painted it without primer. They keep telling me that "they'll call me regarding this issue", but they haven't. This vehicle's pre-collision system is over-sensitive as it continues to attempt to prevent an accident by taking control of the vehicle when I don't need/want it to. It suddenly brakes when I need to continue in motion to avoid a particular hazard, potentially causing an accident. Ive been driving for 30+ years, and I have an impeccable driving record, so I dont need my car to think for me and take control of the vehicle. The service department at Marietta Toyota told me to contact Toyota.com to have them give me a waiver with Toyota, stating that if I am involved in a motor vehicle accident as a result of this feature, then Toyota will be responsible. I spoke with at least 3 Toyota representatives at your **************** center, and was told that this feature cannot be removed, nor is there any waiver form. Then they told me that since there is nothing 'wrong' with the car, there is nothing they can do. They agreed to email me a copy of my complaint and the case number attached to my record, but I never received an email from them.Additionally, although Toyota originally mentioned the 'pre-collision' feature, Toyota never allowed me to interact with this vehicle via a test-drive prior to purchase. So I never had the opportunity to interact with this feature or really understand its abilities before buying.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.

  The guest has been in contact with Toyota and an attempt to facilitate communication with the dealership has been made. The *********************** has requested a follow up from the dealership which is scheduled on 06/13.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hybrid 2019 Lexus RX450HL which has advertised mileage of 31 MPG city / 30 MPG highway.First, it was giving 27 MPG. But in last 9 months, mileage has droped to **** MPG with 93 *********** It looks hybrid battery and related parts have failed. Nonhybrid version 2019 Lexus RX350L gives better mileage. I emailed Lexus. They emailed back that advertised mileage is just reference point. If mileage goes down from 31 MPG to **** MPG then it's not abnormal.I want Lexus to replace hybrid battery and related parts so that mileage can improve close to advertised mileage.

  Business Response

  Date: 06/12/2023

  We are sorry to learn about the fuel economy concerns the customer is experiencing with their *************************** RX 450h. We appreciate the opportunity to provide further insight.
  
  Each new vehicle sold in the U.S. has EPA fuel mileage estimates printed on the Monroney label (window sticker). These estimates are provided for comparison only. This means that all cars go through exactly the same tests, so their fuel efficiency can be compared in a fair manner. Actual mileage will vary with options, driving conditions, driving habits and the vehicle's condition.
  
  So, EPA estimates are a useful tool for comparing different vehicles but may not accurately predict the average fuel economy you will get, which will vary greatly from one owner to another.
  
  For more detailed testing information, please visit ************************.
  

  If customer is concerned their vehicle may have a maintenance issue that is affecting its fuel mileage, please contact the ****************** at your preferred Lexus dealer so your vehicle can receive expert service from Lexus technicians. We rely on the technical expertise of Lexus dealers as Lexus dealers technicians are specialized in the diagnosis and repair of Lexus vehicles. They are provided with extensive training and have access to state of the art equipment to help in the accurate diagnosis of your vehicle.

  Customer Answer

  Date: 06/15/2023

  I am rejecting this response because:   The mileage is down from 30 MPG to 23 MPG which 23% drop in mileage. That is rare for Lexus or Toyota. I had Lexus ES350 which gave same mileage as stated by Lexus. This **** Lexus RX450HL was checked by Lexus mechanic 2 years ago when mileage was down from 30 MPG to 26 MPG. Now, the hybride battery is further degraded. Only way *************** when hybride battery is replaced under warranty.

  Business Response

  Date: 07/01/2023

  We have reviewed the follow up message from the customer and information along with position has been provided to the customer. 

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre-owned Lexus (***) from Lexus of **********, located in **********, ** ************************************************** in July, 2020. It came with an extended warranty that expired in March, 2023. ** January of 2023, I took the vehicle in for servicing and filed a complaint (documented at the leadership service center) for a noise coming from the steering column. The service rep was not able to reproduce it in January. I took it back on May 25th again and the service rep was able to reproduce it. However, the *** warranty expired on March 24, 2023. The quote for the work is $1500. Lexus is asking me to pay 50% of it. If the tech would have reproduced the issue in January when initially taking the car in, the work would be covered. Because the issue was not heard by the tech then and it is now, and the *** just expired over 60 days back, is it fair for me to pay for this? No, it is not. Please ask the Lexus to cover this 100% as the issue was pointed out while the car was still in warranty. We bought a Lexus, not a Toyota, so the service response should be held in higher status. The car is currently at the Lexus of ********** ************** at this time and I spoke with Karma at Lexus corporate when initially taking this issue with Lexus corporate.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The concern was reviewed by a Lexus Case Manager under case # ************. Concerns were reviewed in full and a position was provided to the guest on 06/06/2023. 

   

   

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2023 I notice that there was a bad chemical smell in my car. I continued to try to find the issue and then I went to the back seat and discovered the floor of my 2021 RAV4 was completely flooded with water. I attempted to call Toyota but the service department was closed. I went to the local car wash to have them **** up the water in the meantime. I scheduled an appointment with Toyota on 5/1/2023 @3:45 to explain the issue that was going on. When I got there they serviced my vehicle and informed me that they werent able to find the source of a leak and they would need to keep my car. I asked would I be provided with a rental and the service advisor ******** told me no as this would need to be paid out of pocket. I didnt agree and told them Id have to bring it back. The following week I still noticed that there was water somewhere in my vehicle so I called to schedule another appointment on 5/10/2023 @3:45. This time I was connected with ***** who was very accommodating and set me up with a rental for one day. On 5/11/2023 I was contacted by ***** and he informed that they would need to keep my car for 3 weeks. He informed me that there was a lot of damage to the car and it would be fully covered. On 5/27/23 I was called and ******* told me I could pick up my vehicle. When I left on 5/27/23 I drove the car and when I put it in reverse my steering wheeled locked up and a message came across the s**** saying low voltage power steering. I called the service department but they were closed until 5/30/23 for the holiday. I also contacted my service provider ***** and left a voicemail. He called me back 5/28/23 and informed me that he was out of town and to drop the car back of 5/30/23. I dropped the car off and they put me in another vehicle. 5/31/23 ***** called me back to inform me that the car was ready. I pick it up and it flooded in the inside again. I discovered there was a recall that I was never informed about and now they want me to pay.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  The concerns are being reviewed by a Toyota Case Manager under case # ************. A follow up is scheduled for 06/12.

  Customer Answer

  Date: 06/12/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Toyota Tacoma in Nov of 2022 and almost immediately the truck began to show wear on the door sill of the drivers door. At my 5K service I brought this up and was immediately dismissed. I was told by the dealer it wouldn't be covered and was instead told to spend $250 at the dealership to by an accessory to prevent paint from being exposed to daily use. When pushed the service manager said he can file a claim with Toyota, but would have to come back a different day and wait for 2 hours for a report to be submitted and he would do that day. I called Toyota customer care was was informed this should be something that should be covered and was instructed to bring it into a different dealer to have them review. Again I brought it in and was immediately rejected that it wont be covered. I understand wear and tear and that over time things wear down paint included, but for paint to almost from day 1 start to rub aware there is clearly a manufacturing defect that needs to be addressed and Toyota needs to stand behind the warranty that is supposed to be included with this 50k truck.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The customer has contacted ********************** and provided case #230605001420. An advocate has facilitated communication with the dealership on behalf of the guest. The Service manager from the dealership has reached out and attempted to contact the guest. Follow up instructions were provided for the guest. Please have the customer contact the dealership for further review of their concern. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota blizzard white paint de-lamination repairs. I'm so frustrated with Toyota and their lack of corrective action on repairing this paitn peeling issue. I have a 2012 RAV4 withi peeling paint in the years Toyota has recognized that had a manufacturing defect. They state they sent me 2 letters (which I missed), but had my vehickle at their dealership for repairs 6 time during the warranty extension and they never said anything. Now they claim it was my responsiblity to ask for and insprction and re-paint. Make no sense. this is Toyota's defect...not my responsibility. In the mneantime I paid over $800 to have the hood re-painted and asked for reembursment. Again Toyota's response is that the extended warranty period is over and it's my fault. I'm seeking any help to hold Toyota accountable. I'm the original owner and demand this gets repaired.

  Business Response

  Date: 06/12/2023

  We have received the customer's complaint and most recent comment was added it their original reference #************.
  
  Toyota has again confirmed that the customer concerns were reviewed appropriately with a Toyota Representative and were provided with Toyota's position on 5/16/2023 and 5/22/2023.
  
  While we understand their dissatisfaction with this decision, it does represent Toyota's final position on this matter.
  
  Toyota ***********************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Toyota **** Send me a email saying they will do nothing to help me out I only want the public to know this could happen if they own a Toyota tacoma and I wanted my truck back

  Business Response

  Date: 06/08/2023

  Hello,
  
  This complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America for handling.
  
  Thank you,

  Toyota Financial Services

  
  

  Business Response

  Date: 06/09/2023

  Hello,
  
  This complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America for handling.
  
  Thank you,
  
  Toyota ********* Services

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The concerns have been reviewed under case # ************ and a position has been provided to the customer. 

  Customer Answer

  Date: 06/13/2023

  This is the dash cam showing I hit 3 trees not a pole they never took the time to even acknowledge the stuff I sent to them like this video also if this isn't a hard enough hit to make my airbag to deploy well I say bs I was almost killed I never in my life ever seen any thing like this to break on a vehicle doing this one more thing is why would you send someone out to get the black box when you knew there wasn't one just like the recall part that broke sense it was fixed when I had to ask my dealer they told me  how Toyota does recalls

  Customer Answer

  Date: 06/14/2023

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 06/14/2023

  i have done been there with toyota they are repeating and not owning up still

  Customer Answer

  Date: 06/20/2023

  What so you don't believe me is that what your saying I know the police and fire department was out there that night so we can let this happen to other and maybe someone's kids 

   

   

   

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue 1: I have taken my 2022 XLE Highlander in for warranty twice for loud high pitch sound coming from front AC Fan system. ******** Toyota in *******,** and ****** Toyota in ******, ** have both told me the high pitch noise is normal in Highlander, but you don't hear that in any other car make or models. The sound is damaging to my ears and to my passenger in the front seat. I can't turn my AC/Heat Fan up much because it starts to make the high pitch sound. Issue 2: Driver Side Mirror is shaking/vibrating at at all speeds. It is seen on the internet that this is a recurring issue for all Highlander Models and has yet to be fixed by Toyota. This is a huge safety issue as it makes the driver dizzy and can't see out of their mirror well when changing lanes.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any prior contact from the Guest to our ************************  We encourage the Guest to contact ** at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I own a 2010 ***** and the brakes suddenly stopped working. I took it **************** service center, ****************** Toyota and they informed me it had a defective brake system and would cost nearly 5k to fix. This problem is due to a known manufacturing error they explained. There was recall, but they would no longer ***** that recall period. There recall period was during Covid when our whole family was trying to maintain careers and what our daughter with stay at home restrictions. How on earth was a working Mom supposed to have any idea about a Toyota recall with all that happening in the world and trying to survive? Whats worse I had brought the car into the same dealership previously for a check-up and oil change and they made no effort to even mention this known safety hazard at the time. We are being told nothing can be done and that it is now somehow our responsibility to pay to fix this manufacturing defect. Reliable and dependable and honest is what Toyota stands for to me. My parents and my husbands parents have owned many. To think we were driving around a car with a known safety issue and that Toyota wont take care of the issue is nothing short of shocking. I had no idea I was driving our daughter around in car with brakes that could fail at anytime. Now the brakes have failed and thank goodness we are OK, but now Toyota wont take any responsibility. Our expectation is that someone from Toyota with common sense and a good heart can help us resolve this issue.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any prior contact from the Guest to our ************************  We encourage the Guest to contact ** at ************ so we may further evaluate the Guests concern.