Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing Kentucky, Inc.

  PO Box 2700 Georgetown, KY 40324

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  P.O. Box 4000 Princeton, IN 47670

• 

  Toyota Motor Manufacturing of Alabama

  1 Cottonvalley Dr NW Huntsville, AL 35810

• 

  Toyota Motor Credit Corp

  3957 Westerre Parkway, Suite 200 P.O. Box 31826 Richmond, VA 23294

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre-owned Lexus (***) from Lexus of **********, located in **********, ** ************************************************** in July, 2020. It came with an extended warranty that expired in March, 2023. ** January of 2023, I took the vehicle in for servicing and filed a complaint (documented at the leadership service center) for a noise coming from the steering column. The service rep was not able to reproduce it in January. I took it back on May 25th again and the service rep was able to reproduce it. However, the *** warranty expired on March 24, 2023. The quote for the work is $1500. Lexus is asking me to pay 50% of it. If the tech would have reproduced the issue in January when initially taking the car in, the work would be covered. Because the issue was not heard by the tech then and it is now, and the *** just expired over 60 days back, is it fair for me to pay for this? No, it is not. Please ask the Lexus to cover this 100% as the issue was pointed out while the car was still in warranty. We bought a Lexus, not a Toyota, so the service response should be held in higher status. The car is currently at the Lexus of ********** ************** at this time and I spoke with Karma at Lexus corporate when initially taking this issue with Lexus corporate.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The concern was reviewed by a Lexus Case Manager under case # ************. Concerns were reviewed in full and a position was provided to the guest on 06/06/2023. 

   

   

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2023 I notice that there was a bad chemical smell in my car. I continued to try to find the issue and then I went to the back seat and discovered the floor of my 2021 RAV4 was completely flooded with water. I attempted to call Toyota but the service department was closed. I went to the local car wash to have them **** up the water in the meantime. I scheduled an appointment with Toyota on 5/1/2023 @3:45 to explain the issue that was going on. When I got there they serviced my vehicle and informed me that they werent able to find the source of a leak and they would need to keep my car. I asked would I be provided with a rental and the service advisor ******** told me no as this would need to be paid out of pocket. I didnt agree and told them Id have to bring it back. The following week I still noticed that there was water somewhere in my vehicle so I called to schedule another appointment on 5/10/2023 @3:45. This time I was connected with ***** who was very accommodating and set me up with a rental for one day. On 5/11/2023 I was contacted by ***** and he informed that they would need to keep my car for 3 weeks. He informed me that there was a lot of damage to the car and it would be fully covered. On 5/27/23 I was called and ******* told me I could pick up my vehicle. When I left on 5/27/23 I drove the car and when I put it in reverse my steering wheeled locked up and a message came across the s**** saying low voltage power steering. I called the service department but they were closed until 5/30/23 for the holiday. I also contacted my service provider ***** and left a voicemail. He called me back 5/28/23 and informed me that he was out of town and to drop the car back of 5/30/23. I dropped the car off and they put me in another vehicle. 5/31/23 ***** called me back to inform me that the car was ready. I pick it up and it flooded in the inside again. I discovered there was a recall that I was never informed about and now they want me to pay.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  The concerns are being reviewed by a Toyota Case Manager under case # ************. A follow up is scheduled for 06/12.

  Customer Answer

  Date: 06/12/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Toyota Tacoma in Nov of 2022 and almost immediately the truck began to show wear on the door sill of the drivers door. At my 5K service I brought this up and was immediately dismissed. I was told by the dealer it wouldn't be covered and was instead told to spend $250 at the dealership to by an accessory to prevent paint from being exposed to daily use. When pushed the service manager said he can file a claim with Toyota, but would have to come back a different day and wait for 2 hours for a report to be submitted and he would do that day. I called Toyota customer care was was informed this should be something that should be covered and was instructed to bring it into a different dealer to have them review. Again I brought it in and was immediately rejected that it wont be covered. I understand wear and tear and that over time things wear down paint included, but for paint to almost from day 1 start to rub aware there is clearly a manufacturing defect that needs to be addressed and Toyota needs to stand behind the warranty that is supposed to be included with this 50k truck.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The customer has contacted ********************** and provided case #230605001420. An advocate has facilitated communication with the dealership on behalf of the guest. The Service manager from the dealership has reached out and attempted to contact the guest. Follow up instructions were provided for the guest. Please have the customer contact the dealership for further review of their concern. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota blizzard white paint de-lamination repairs. I'm so frustrated with Toyota and their lack of corrective action on repairing this paitn peeling issue. I have a 2012 RAV4 withi peeling paint in the years Toyota has recognized that had a manufacturing defect. They state they sent me 2 letters (which I missed), but had my vehickle at their dealership for repairs 6 time during the warranty extension and they never said anything. Now they claim it was my responsiblity to ask for and insprction and re-paint. Make no sense. this is Toyota's defect...not my responsibility. In the mneantime I paid over $800 to have the hood re-painted and asked for reembursment. Again Toyota's response is that the extended warranty period is over and it's my fault. I'm seeking any help to hold Toyota accountable. I'm the original owner and demand this gets repaired.

  Business Response

  Date: 06/12/2023

  We have received the customer's complaint and most recent comment was added it their original reference #************.
  
  Toyota has again confirmed that the customer concerns were reviewed appropriately with a Toyota Representative and were provided with Toyota's position on 5/16/2023 and 5/22/2023.
  
  While we understand their dissatisfaction with this decision, it does represent Toyota's final position on this matter.
  
  Toyota ***********************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Toyota **** Send me a email saying they will do nothing to help me out I only want the public to know this could happen if they own a Toyota tacoma and I wanted my truck back

  Business Response

  Date: 06/08/2023

  Hello,
  
  This complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America for handling.
  
  Thank you,

  Toyota Financial Services

  
  

  Business Response

  Date: 06/09/2023

  Hello,
  
  This complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America for handling.
  
  Thank you,
  
  Toyota ********* Services

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The concerns have been reviewed under case # ************ and a position has been provided to the customer. 

  Customer Answer

  Date: 06/13/2023

  This is the dash cam showing I hit 3 trees not a pole they never took the time to even acknowledge the stuff I sent to them like this video also if this isn't a hard enough hit to make my airbag to deploy well I say bs I was almost killed I never in my life ever seen any thing like this to break on a vehicle doing this one more thing is why would you send someone out to get the black box when you knew there wasn't one just like the recall part that broke sense it was fixed when I had to ask my dealer they told me  how Toyota does recalls

  Customer Answer

  Date: 06/14/2023

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 06/14/2023

  i have done been there with toyota they are repeating and not owning up still

  Customer Answer

  Date: 06/20/2023

  What so you don't believe me is that what your saying I know the police and fire department was out there that night so we can let this happen to other and maybe someone's kids 

   

   

   

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue 1: I have taken my 2022 XLE Highlander in for warranty twice for loud high pitch sound coming from front AC Fan system. ******** Toyota in *******,** and ****** Toyota in ******, ** have both told me the high pitch noise is normal in Highlander, but you don't hear that in any other car make or models. The sound is damaging to my ears and to my passenger in the front seat. I can't turn my AC/Heat Fan up much because it starts to make the high pitch sound. Issue 2: Driver Side Mirror is shaking/vibrating at at all speeds. It is seen on the internet that this is a recurring issue for all Highlander Models and has yet to be fixed by Toyota. This is a huge safety issue as it makes the driver dizzy and can't see out of their mirror well when changing lanes.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any prior contact from the Guest to our ************************  We encourage the Guest to contact ** at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I own a 2010 ***** and the brakes suddenly stopped working. I took it **************** service center, ****************** Toyota and they informed me it had a defective brake system and would cost nearly 5k to fix. This problem is due to a known manufacturing error they explained. There was recall, but they would no longer ***** that recall period. There recall period was during Covid when our whole family was trying to maintain careers and what our daughter with stay at home restrictions. How on earth was a working Mom supposed to have any idea about a Toyota recall with all that happening in the world and trying to survive? Whats worse I had brought the car into the same dealership previously for a check-up and oil change and they made no effort to even mention this known safety hazard at the time. We are being told nothing can be done and that it is now somehow our responsibility to pay to fix this manufacturing defect. Reliable and dependable and honest is what Toyota stands for to me. My parents and my husbands parents have owned many. To think we were driving around a car with a known safety issue and that Toyota wont take care of the issue is nothing short of shocking. I had no idea I was driving our daughter around in car with brakes that could fail at anytime. Now the brakes have failed and thank goodness we are OK, but now Toyota wont take any responsibility. Our expectation is that someone from Toyota with common sense and a good heart can help us resolve this issue.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any prior contact from the Guest to our ************************  We encourage the Guest to contact ** at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2012 Prius C broke down on a highway over a week ago, w/ "check hybrid system" Vehicle was towed at my expense ($100) to a certified Toyota dealer. A diagnostic was done at my expense ($189). After receiving results of error codes P0A94 and P0A1A, I was informed that a deeper diagnostic would be needed that was also at my expense. ($567). While this deeper diagnostic was ongoing I proceeded to do some research and found that these error codes had been listed in Prius and Prius C safety recalls as well as class action suits for hybrid inverter assembly failures in year 2014, 2018 and 2020 covering 2010-2014 Prius vehicles. These actions resulted in a 15 or 20 year warranty with no mileage limit and repayment options. As a result of the exact behavioral conditions for my Prius C and matching error codes I contacted Toyota *** and started the process of requesting financial assistance for manufacturer defect. Over the course of about a week and while working around a Holiday schedule I contacted Toyota on more than 5 occasions. I have numerous case numbers. Initially the staff was very helpful and after making my case w/documents they said they were escalating this for financial assistance consideration. As time went on even after confirming that the shop had in fact certified that the error codes, behavior, parts and required repair all matched the requirements of the existing Prius recalls/warranty enhancements, I was informed that my vehicle would not be covered. I requested to speak to a supervisor on my last call, when that person got on the phone they exuded a false sense of care and attempted to tell me that the vehicles that were affected by these recalls/warranty enhancements were different than my vehicle despite being the same model and model year. I am now over a week without my vehicle and Subject to out of pocket repair for the inverter ($3713) which has very clearly been indicated to be caused by a manufacturer defect as evident by repair required.

  Business Response

  Date: 06/12/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  The customer was provided information regarding their concern by a Brand Engagement Advocate and also provided follow up information by a supervisor. 
  
  The Customer was provided **********************'s Position under BEC Case # #************ . 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November of 2021 we purchased a 2020 Toyota Tacoma with 12K miles. April of 2023 when attempting to turn on ** the ** failed to come on and stay on. Took to our local Toyota dealership and have been told repair will be approximately $2400. I phoned Toyota and was told there are no recalls or TSB's relating to ** failures. Person at Toyota stated that i was at 36 months but i had exceeded mileage for warranty work, 58K at the time and i agreed the mileage was past the coverage period but couldn't understand how there could be a failure of any part of ** unit on a vehicle so new. Researching I discovered there are TSB's on an ** for this year. Stopped at another Toyota dealership who acknowledged the TSB's and indicated the repair was most likely the compressor which they have had to replace on the same make and model years somewhat frequently. My appointment is Friday to have the repair completed but I'm extremely disappointed to have to make such a costly repair on a 3 year old vehicle. At 57 I've owned many vehicles over the years and have never had to replace an ** compressor on anything. This is a known issue and feel the parts should be covered at 36 months.

  Business Response

  Date: 06/11/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The customer has contacted ********************** Brand Engagement and been advised his vehicle is outside of ************* warranty based on mileage. Education and position has been provided to the guest under case # 230509001018. 

  Customer Answer

  Date: 06/14/2023

  I am rejecting this response because:   This vehicle was approximately 34 months old when the failure occurred.  While I understand that the mileage had exceeded the standard 3 year, 36k warranty period, an AC compressor and clutch should not fail prematurely.  The parts are clearly defective.  I have a 2007 Toyota Avalon with 250K which still has a working AC clutch and compressor.  Reviewing this matter on line, there is a high frequency of this issue on these year model Tacomas.  Our 2014 Carmary was sold with over 100K and it had no issues with AC clutch or compressor.  Furthermore, there would be no reason for a dealership to keep in stock, replacement AC clutches and compressors unless this was a known issue as the parts are expensive and represent significant unnecessary overhead.  

  I would have been very happy to hear Toyota recognizes the issue and was willing to at least meet me halfway with the cost of the repair but to ignore and claim no responsibility because the vehicle is being driven is completely unacceptable.

  Business Response

  Date: 07/01/2023

  We have reviewed the customer's comments and as previously discussed We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  The customer has contacted ********************** Brand Engagement and been advised his vehicle is outside of ************* warranty based on mileage. Education and position has been provided to the guest under case # 230509001018. 

  Customer Answer

  Date: 07/05/2023

  I am rejecting this response because:   This was basically a new vehicle and while I do agree that i had exceeded the basic mileage warranty coverage period, an ** compressor clutch and compressor should not fail within 36 months of purchase unless there is a manufacturing defect.  We live in the Northeast and only use the ** for a few months in the summer.  The dealership where the repair was made admitted that this is a common failure on these vehicles and has to inventory very expensive parts in order to meet demand.  Again, I'm asking for reimbursement for at least either the failed parts or part of the labor.  I don't believe my request is unreasonable and certainly can spend the time and effort to ensure to share my story about how wonderful 'Toyota Care' has been to us.  

  Respectfully ***** & *************************

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Toyota Camry and they promised that the 2nd key would be shipped to me no later than 6 months after purchase. It has been 8 months and not even a word. They're selling extra keys for profit in every Toyota location in *******, but they cannot send the second key for a brand new purchased vehicle.

  Business Response

  Date: 06/05/2023

  Hello,
  
  This complaint was filed this complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America  for handling.
  
  Thank you,
  Toyota ********* Services

  Business Response

  Date: 06/05/2023

  Hello,
  
  This complaint was filed this complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America  for handling.
  
  Thank you,
  Toyota ********* Services

  Business Response

  Date: 06/11/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  The customer has contacted the ********************** *********************** and provided case #230530001768. Information regarding the concern has been provided to the guest.