Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Avenue Erlanger, KY 41018

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  4000 S Tulip Tree Drive Princeton, IN 47670

• 

  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

• 

  Toyota Motor Credit Corp

  PO Box 882347 San Diego, CA 92168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon purchase of my new Toyota, I was provided a single (smart) key for entrance and starting my vehicle. There are no keyholes to allow for any manual entry/starting, I can only use the smart key. I was informed that Toyota would be issuing a new smartkey to owners shortly, then I was told April and now I'm being told late summer (subject to change).A single key is causing hardships on my family and not allowing them to utilize the vehicle due to concerns with locking the key in the vehicle, or losing the key while out.Either scenario would leave them stranded with no recourse to gain access to the vehicle.Toyota says they have a shortage but they will sell you a key (~$500 range with costs for key and programming) while not providing what was promised at purchase. I've contacted Toyota multiple times asking them to make this right but they continue to keep pushing the issue down the road with no real end in sight.

  Business Response

  Date: 05/23/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The customer has contacted our ********************** *********************** and was provided case # 230502000549. The customer has been provided education and a position regarding the concern. We will note the guest feedback accordingly to their case. 

  Customer Answer

  Date: 05/23/2023

  I am rejecting this response because:   The response from the business does not address the complaint.  They give no detailed path to resolution but instead offer up random dates in the future that have changed multiple times and now indicate that any date provided is subject to change.

  They did not provide a required item at time of purchase

  They continue to delay delivery of this item

  They offer this item for sale if one were so inclined for 500 dollars, so while they will not provide what is owed to the customer, they have no issue selling the item to the customer.  This is unacceptable and unethical.

  Business Response

  Date: 06/11/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  The customer has contacted our ********************** *********************** and was provided case # 230502000549. The customer has been provided education and a position regarding the concern. We will note the guest feedback accordingly to their case. There will be no further review to this complaint. 

  Customer Answer

  Date: 06/11/2023

  I am rejecting this response because:   There is no actual additional response from the business, they copied and pasted their initial response which was unacceptable the first time they submitted it.
  They are willing to sell an item to me that was supposed to be part of the initial purchase.  They owe me and many others smart keys for our vehicles yet they chose not to supply them as is required.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30th 2022 I bought a brand new 2022 Toyota Corolla Cross XLE fully loaded. Two months later I had my first flat. It was my front passenger tire. At that time I didn't put too much thought into it and replaced the tire. Now we are in April and I went to get my oil changed at my local Toyota Dealership in ******** ** and was told I needed 2 new front tires and alignment. I was shocked. On the way home I was no more than 3 miles from the Toyota of ******** and my front drivers side tire blew out. I had to pull over in the middle of the interstate and had to get someone to help me put the donut on. I barely made it home and the donut was flat. I contacted Toyota and literally got no where. And they said they would get back to me within 2 business days. Well here we are a week later and not 1 call,email,text NOTHING!!! Then I called the dealership where I bought the car and the maintence department told me to call ******** directly to complain. So I tried to call them and was on hold for hours on end waiting to talk to Someone. Got no where with them either. Toyota has done nothing to make this right. I had my car towed to **** tire and was told that my back passenger tire was different than the rest. So Independence Toyota in ******** ************ sold me a new $30,000 car with 1 odd ball tire. And was also told that the Toyota dealerships put the cheapest tires could get on new cars. Called the Toyota ******************** and no help from them either. I've had used cars that their tires lasted much longer. I'm extremely disappointed in my decision to buy a new Toyota. They don't care about their customers whatsoever. I've already lost over a week of work because of this. And am in jeopardy of losing my job because I can't afford another new tire. Toyota wants to charge me close to $600.00 for 2 new tires. Words to the wise don't buy a Toyota!!

  Business Response

  Date: 05/23/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The guest has contacted our Toyota **************** center and provided Case # 230523000043. The *** involved the dealership in regards to the concern. A position and feedback was provided to the guest within this case. The guest has been advised who their contact would be as this concern has been reviewed and a position provided to the guest. 

  Customer Answer

  Date: 06/06/2023

  Nothing was done. Toyota was not helpful whatsoever. I'm extremely disappointed in my decision to but a new Toyota. No one contacted me and like I said nothing was done. 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed on Saturday April 8, 2023 since my car broke down due to a bad transmission. I called the Lexus dealer and was referred to the towing company. Apparently on the way to the dealer the key was lost and the car had just been sitting in the service area for approximately two days. Service could not find the keys at the dropbox and was never dropped off by the tow truck driver (case #********). Eventually I got a loaner, but they requested the spare copy of the key to my car. When the car was finished, I was able to get back both of my keys however, it was a huge inconvenience. It turns out that the car had a bad transmission from factory. Turns out I had to completely replace the transmission. However, I have only had the car for four months with ***** miles. I finally got her back after about a month. I had the car back for about 2 days and then the car just wouldn't start again. I immediately contacted the Lexus dealer and they took the car in again for service and I finally got it back today. It is not free as a consumer to have to pay for a car that I did not physically have for such a long time. Although I got a loaner in the meantime, it's still not the car that I signed up for. Also, so I did agree to not feel safe in my car anymore. I would like for ****** to compensate me for the time that I did not have the vehicle as well as help me get another car that I feel safe in. I am a single 61 year old woman, and cannot afford to be stranded. I have to call on my family members to come quickly and assist me whenever the car leaves me stranded.Please have some from Lexus headquarters contact me as soon as possible so I can share additional details about what has occurred to me.Than you,***************************** ************* ********************* ******************************************************

  Business Response

  Date: 05/20/2023

  Please have the customer provided the *** in order to location additional information regarding the concern. 

  Customer Answer

  Date: 05/23/2023

  Vin # *****************

  Please advise if you need for me to provide any additional information. 

  Customer Answer

  Date: 05/26/2023

  I am rejecting this response because:   

  Vin # *****************

  Please advise if you need for me to provide any additional information. 

  Business Response

  Date: 06/02/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  A case has been opened at the *********************** and concern is being reviewed. 

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2012 Jeep wrangler was totaled On 4/14 insurance appraised the Jeep for ******. Then we had a balance of *******. That is what Gap should coverage. I had the extended warranty that I suppose to get ******* back. When I called they said that amount goes toward the balance. That is not right I should get a check for the extended warranty not to apply to my balance

  Business Response

  Date: 05/15/2023

  We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
  To best address the Guests concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ********* Services (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than TFS, please contact the respective financial institution for further assistance.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from a dealership within the Toyota family on 4/4/2023. I paid $10000 down and financed the remaining balance of around $59000. When the vehicle was delivered on 4/15. When it was delivered, there was no tag. The dealership did not tell ** the tah would be mailed out separately and when I finally got to speak with the salesperson, it had not been mailed out. It was sent ***** overnight the next day. The paperwork has still not been recieved by the dmv, meaning I cannot register the vehicle. One of the forms signed was stating the dealership was responsible for gas and cleaning the vehicle. Neither was done. The only thing the dealership did in response was send a $25 gift card for the gas. There is also damage to the front bumper which was not disclose to ** and given there is touch up paint, the damage was done before the vehicle was picked up from transport. Now, I cannot get anyone from the dealership to call me back and Toyota Corporate just responds that it had to be handled through the dealership.

  Customer Answer

  Date: 05/12/2023

  The specific dealership I dealt with was ******** Toyota in ***** **

  Business Response

  Date: 05/15/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. The customer has contacted the *********************** and provided case #************. If the guest needs further assistance to facilitate communication with the dealership the guest can contact the *********************** for further review. 

  Customer Answer

  Date: 05/17/2023

  I am rejecting this response because:   

  I have contacted the *********************** multiple times and have been told that the only thing they can do is transfer me to the dealership. The last time I call, which was on 5/8, they attempted to transfer me to the dealership and could not get any one who could assist on the line. The specific dealership was ******** Toyota in ********. I've also attached the paperwork I signed with them, which the dealership is not compliant with as they did not uphold their responsibilities. 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexus had a warranty extension and/or recall regarding the dashboard and door panels melting down or otherwise described as sticky dashboard problem. I am an owner buying the new IS250 2006 from Lexus of ****** ** and still own the vehicle to date. While they claimed they mailed me a notice I indeed never received it evidently all other recalls or notices were received and fulfilled as Lexus themselves acknowledged in my case. Now they are declining replacement though acknowledging this is a bad product. I wanted to make sure all consumers are aware and select other manufacturers instead as this company evidently conducts malpractice and does not care about customers.

  Business Response

  Date: 05/15/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 

  ********************** issued the ZLD  customer support program providing coverage for the identified concern.  The Guests vehicle is beyond the Primary Expiration date of 05/31/2017 of the Customer Support Program ZLD. Once the vehicle is outside of the warranty parameters of the LSC/CSP, the cost of repairs becomes the owners responsibility.

  In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to ***** the Guests request at this time.

  Customer Answer

  Date: 05/15/2023

  I am rejecting this response because:   I never got any notice fromToyota/Lexus about this campaign while all other notices were received and proactively fulfilled from an owner perspective.  Just because you out a timeline to this does not mean you should deny responsibility for a bad product you make.  Very shameful practice from a otherwise reputable brand.  Provide me proof that you attempted to reach me to offer replacement?  

  Business Response

  Date: 05/27/2023

  The feedback provided by the guest will be included in their case. A position has been provided by Toyota regarding their concern. 

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment at ******************* Toyota in ***********, **** for recalls of seat belt tensioner and rear leaf spring replacement on 2010 Tacoma. Left work early to drop truck off with no ride home because I had been told that since it was a recall they would provide a loaner car. When I arrived was told they did not have a loaner but would rent me a car. Having no other recourse I agreed and paid for the rental. After being informed that the truck was ready I returned to the service center only to be told that they had not received the leaf springs yet so I would have to schedule again in 2-3 weeks, their estimate on when they would receive the parts. Again, with no other recourse, I took the truck home, only to receive a call the very next day saying they had the parts. I made another appointment, this time having my wife follow me to provide a ride home. We dropped the truck off for the service but when we returned I was told they couldn't do the work as the frame had rust holes where the lift would contact it so they once again couldn't do the recall repairs. To be clear, they scheduled an appointment to replace parts that they did not physically have in stock yet, and they rescheduled after they got the parts but apparently did not look at the vehicle closely enough when they had it the first time to identify a problem that is very familiar to Toyota and their affiliates. A problem that quite frankly, is unacceptable from a company with their history and experience. So now, not only am I relying on a truck that will be useless to me unless I pour a significant amount of money into it, I must drive it knowing that the rear springs could possibly puncture the gas tank. I want nothing more than Toyota to stand behind their product and provide some kind of resolution that doesn't require any more wasted time or monetary investment from me, who bought the truck with the expectation that it was built correctly and with integrity.

  Business Response

  Date: 05/15/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  Per the information provided by the guest, the vehicle has an out of warranty condition. Toyota can make recommendations for repair but the vehicle is outside of all warranties. Any repair recommendations provided by the dealership will be at the owners expense. If the customer has questions, he can reach ** directly at ************* to speak with a Toyota Brand Engagement Advocate.  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2010 Toyota RAV4 which was part of a Customer Support Program in which ********************** agreed to repair paint peeling on cars painted with Blizzard ***** or Super White paint. When I recently discovered paint peeling on my car, I reached out to my local Toyota dealer on 1/30/23 and again on 2/20/23 when I was told I missed the deadline date of 12/11/22. I then called Toyota **************** on 2/21/23 (complaint #************* and again on 2/27/23 for some clarification. I spoke with *******, Brand Engagement Advocate, who suggested I send a complaint letter. "If enough people call and complain about this paint issue, then Toyota could possibly re-address the issue and possibly extend the ***** So I sent a certified, registered letter to Toyota Motor Sales in *****, ** on 3/7/23 stating my case and requested they extend the coverage date on the support program. Toyota never even bothered to acknowledge receipt of my letter. I'm now reaching out to the BBB to see if there is anything you can help me with regarding this issue. I now have paint peeling and rust spots on my roof, hood and passenger door. This is a manufacturing defect on Toyota's part and I, a senior citizen on a limited income, should not be held responsible for the cost of a paint job. I look forward to hearing back from you regarding this request. Thank you.NOTE: I am not able to upload any supporting documents as they are not in a format that you list as accepted formats. Hope the above message will be sufficient.

  Business Response

  Date: 05/15/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 

  ********************** issued the *** customer support program providing coverage for the identified concern.  The Guests vehicle is beyond the primary expiration date of 12/11/2022 of Customer Support Program ***. Once the vehicle is outside of the warranty parameters of the LSC/CSP, the cost of repairs becomes the owners responsibility.

  In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to ***** the Guests request at this time.

  Customer Answer

  Date: 05/17/2023

  I am rejecting this response because:   I am extremely disappointed by Toyota's response.  It documents a total lack of concern for the customer. 

  My car was manufactured with a painting defect.  Toyota admitted it in writing twice by notifying owners of corrective action.  They neglected to date their notifications, so there's no official start date.  They then arbitrarily assigned an end date of December 11, 2022. 

  A cursory review of the internet shows that a RAV4 will last 200,000-250,000 miles without any major mechanical defects.  According to the ******************************* Amercians drive approximately ****** miles a year.  That means the RAV4's life span is ***** years.  My car was manufactured in 2010, so it is 13 years old.  Its mileage is only 118,000+.  I have dutifully taken it to the local Toyota dealer for servicing.  It's in excellent condition, except for the paint defect. 

  A friend told me that he spoke with a person that used to work for a Toyota dealership.  The individual repainted the cars that had the defect.  Since there were a lot of cars to correct, the individual asked visiting Toyota reps what caused the problem.  He was told the primer coat wasn't given enough time to age, causing the peeling.  RAV4s were manufactured with the defect. 

  My question to the BBB is, given this behavior, what kind of rating will be assigned to Toyota?  I am one of many complaints on the same subject with the same response.  Future customers, who check BBB ratings on Toyota, need to be forewarned.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The parts websites doesnt allow for any car models to be picked that are older than ****. When searching part numbers they dont pop up.

  Business Response

  Date: 05/05/2023

  Good Afternoon, 

   

  We are sorry to hear our guest is having trouble locating parts for his vehicle. We would recommend reaching out to his nearest dealer for further assistance as they would be able to advise if the part is still being made for a vehicle manufactured before 1991.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Lexus corporate and local dealership on multiple occasions regarding my 2007 Lexus is250 defective dashboard and melting door panels. The dashboard is melting causing a reflective glare from sun directly in the sight of view of the driver potentially causing a safety issue. Lexus stated the cannot cover it because the vehicle was only serviced with them for safety recalls and are aware of the defective dashboard but never issued a recall just a warranty which expired years ago. I have expressed my concerns and even taken it to my local dealership where they have seen the potential safety issue and stated they can only fix it if corporate authorities it, which they have not trying to come up with every reason why my car does not qualify when it is there defective product the put out on the street. Im only asking they cover the replacement dashboard because it is hard to drive during daylight hours.

  Business Response

  Date: 05/04/2023

  Hello,
  
  This complaint was filed this complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America  for handling.
  
  Thank you,
  Toyota Financial Services
  

  Business Response

  Date: 05/15/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 

  
  ********************** issued the *** customer support program providing coverage for the identified concern.  The Guest's vehicle is beyond the primary expiration date of 05/31/2017 for customer support program ***. Once the vehicle is outside of the warranty parameters of the LSC/CSP, the cost of repairs becomes the owners responsibility.

  In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to ***** the Guests request at this time.

  Customer Answer

  Date: 05/15/2023

  I am rejecting this response because:   The dashboard was not defective at time of warranty so it did not qualify. Toyota is trying to put a bandaid on a safety. The vehicle went to the dealership at the time of this warranty being active and nothing was ever mentioned regarding this warranty or received a letter being notified of this issue by Lexus. Now years later when the dashboard  has actually become defective they are trying to wiggle of paying using some warranty that was never mentioned during the time of existence. Being said Lexus only ran this for a short period of time to save face of spending out money to replace all the defective equipment they put on the street. As I reached out to my local dealership, they stated the program was optional so if the dashboard was not defective at the time of warranty it would have not been covered or replaced. So with that being said lexus should at least cover half of the cost if not all. I hope this issue can be resolved here and not be taken a step further. Thanks 

  Business Response

  Date: 05/20/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 
  
  ********************** issued the *** customer support program providing coverage for the identified concern.  The Guest's vehicle is beyond the primary expiration date of 05/31/2017 for customer support program ***. Once the vehicle is outside of the warranty parameters of the LSC/CSP, the cost of repairs becomes the owners responsibility.
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to ***** the Guests request at this time.

  Customer Answer

  Date: 05/20/2023

  I am rejecting this response because:   As I state again. At the time Toyota issued this warranty the dashboard was not defective. With this being stated the way Toyota worded the coverage for the warranty it was only repairable by them only if the dashboard was defective during the time of warranty, therefore disqualifying my vehicle from being covered at the time of the active warranty.