Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Toyota Motor North America, Inc. has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Avenue Erlanger, KY 41018

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  4000 S Tulip Tree Drive Princeton, IN 47670

• 

  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

• 

  Toyota Motor Credit Corp

  PO Box 882347 San Diego, CA 92168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/20/2023 I was driving the toyota prius c vehicle on the **** high way towards ********, during the night, when an elk hit the front of my vehicle hitting other parts. I immediately stopped at a safe place and called 911. I was attended to quickly (case number *********). The vehicle did not deploy the air bag and has an unsafe roof system. Due to the collision, the roof sank, reaching close to my head. Today I received the announcement that the vehicle was a total loss. If the air bag equipment has operating parameters for this situation, for some reason it did not work. The roof of the vehicle that has a factory sunroof does not provide basic safety for the driver and other passengers. Due to the collision, the vehicle was internally full of small pieces of glass, including on my clothes. I had to pick shrapnel out of my clothes and other parts.The claim number at Allstate (**********).

  Business Response

  Date: 06/11/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  ********************** *********************** has created case # 230611000034 and will follow up with the customer to further review their concerns.
  

  Customer Answer

  Date: 06/16/2023

  I am rejecting this response. The business can explain buy email what's exactly is the best way. 

  Business Response

  Date: 06/16/2023

  Update***

  A Toyota case manager has attempted to contact the guest directly to further review. Attempt to contact has been unsuccessful.

  Please contact our office at ************ and ask to speak with any Product Liability Case Manager to further assist you. Case Managers are available Monday through Friday from 8:00 a.m. 8:00 p.m. ET. Reference Case # 230611000034
  
  

  Customer Answer

  Date: 06/20/2023

  The person contact me , i explained to get interprete. I'm still waiting.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota needs to issue a recall on 2022 Toyota Tacoma TRD Off Road. The brakes are bad! Just had to replace the brake booster when a brand new truck has ***** miles on it. Nearly got in several accidents. The hill assist also doesnt work. Should not have to take a new car to the shop like this. And should feel safe in a truck. I want to love Toyota and buy their cars. But Ive gotten two bad trucks. And I dont know if thats on Toyota or the dealership I went though.I dont really know how Toyota can make this up. But it ***** feeling unsafe when I drive a ton. I should note its all under warranty, so I didnt have to pay for repairs thankfully.

  Business Response

  Date: 06/05/2023

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any prior contact from the Guest to our ************************  We encourage the Guest to contact ** at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 06/05/2023

  I am rejecting this response because:  Toyota Tacomas has horrible brakes and defective parts. Nearly gotten into accidents because of their braking system. There is no way I should have to replace a brake booster when its out of the factory. And the hill assist doesnt even work. 

  Business Response

  Date: 06/11/2023

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any prior contact from the Guest to our ************************  We encourage the Guest to contact ** at ************ so we may further evaluate the Guests concern. There will be no further review to this complaint. 

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31st, 2022, I purchased a certified preowned 2020 Toyota RAV4 LE with ****** miles on it from a Toyota dealership in *******. On November 14, 2022, with about ****** miles on the vehicle, the RAV4 spontaneously caught fire and was declared a total loss. The RAV4 with VIN ***************** was serviced on October 31st, prior to the fire, at Autonation Toyota of **************. No issues were found with the vehicle, new tires were installed, and a front license plate cover was installed. No other modifications were made to the vehicle prior to the fire on November 14th. At the time of purchase, a *************** Agreement was purchased supposedly covering the vehicle for any mechanical failures and the vehicle was still under factory warrantee. On November 14th, 2022, I drove the vehicle to work without issue and arrived just before 9 AM. The vehicle was parked outside in 30 degree weather until about 7:40 PM when I walked out to witness the Spokane ********************** extinguishing the vehicle for the first time. The fire had to be extinguished two more times before finally going out. I personally witnessed the fire reignite beneath the access panel for the fuel pump beneath the rear passenger seat. The fire inspector believes an electrical issue in this area caused the fire. Toyota took over a month to inspect the vehicle, informing me that maintaining and storing the vehicle would be left to me until they had a chance to look at it. This inspection involved a third party inspector from ******************************* taking pictures from outside the vehicle and sending them to Toyota Corp for review. He informed me he was not allowed to open any doors on the vehicle, move objects in the vehicle, or give his opinion on the cause in his report to Toyota Motor Corp. Toyota's corporate review took two more months and resulted in an "undetermined" answer. I requested a copy of the report and was told I "should be happy with the response I received.

  Business Response

  Date: 06/08/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  The guest contacted the *********************** and was provided case #************. In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and have provided our position to the guest. 
  

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two Toyota cars Camry 2014 and Highlander 2019, and have been their customer for so long, and always done all my maintenance through Toyota services and recommends Toyota cars to my Family and friends. Recently i started observing an issue when shifting gears( i believe 2nd to 3rd or 3rd to 4th), i took it to the dealership and they diagnosed it, and said it is gonna cost $7000 for transmission replacement, and the car life is just 97k and i am the single owner and always done maintenance from Toyota, so then how come it did not completed 100k miles at least? if that is case i will get rid-off my highlander and would not recommend to any of my friend and family. They charged me $240 and did not mentioned what cause the issue? I would request Toyota to have it diagnosed and fix it on goodwill bases.Thank You,

  Business Response

  Date: 06/02/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. The customer was provided case # ************ at the ************************ Their concerns were reviewed and a position was provided to the guest. In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to ***** the Guests request at this time.

  Customer Answer

  Date: 06/05/2023

  I am rejecting this response because:   They did not help diagnose the car or try to help to find why Toyota cars cant even complete 100K miles? I am expecting they diagnose the ** fully and recommend the fix. I was not satisfied with ********* service.

  Business Response

  Date: 06/11/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. The customer was provided case # ************ at the ************************ Their concerns were reviewed and a position was provided to the guest. In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to ***** the Guests request at this time. There will be no further review to this complaint. 

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a new 2022 Rav 4 with all options From Classic Toyota in ***** **. It took about 4 months to get it. When it arrived we went to pick it up and it was a 2023. The car, and the Monroney says the car that was delivered is equipped with it, was supposed to have the digital mirror system. Supposedly I was told that since they were having so much trouble, they just build the car without the digital mirror system and sent the car. If they would have contacted ** and asked if we wanted to wait till they got the parts they needed, we would have waited since the system is a safety add on. Since this is a brand new 2023, we feel that the only correct way to correct this problem, and Toyota to truly stand behind there cars, is to either put the digital mirror system in, or build ** the correct car we wanted. The 2022 came with that system. The 2023 is built with that system.

  Customer Answer

  Date: 05/22/2023

     I wish to withdraw this complaint. Toyota contacted ** and have offered an excellent resolution to the problem. We are very happy with Toyotas willingness and support to make their customer happy. They have went above and over the top to do this. Thank you to everyone involved.  ****** and *************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ******************************************************** ***********************(finance mgr) *********************************(sales mgr)On 4/29/23 I was at Toyota SouthAtl dealership getting service for my current vehicle. R.A. took pictures of my present vehicle for a trade-in value appraisal. I was told by R.A. it's a months end deal and I would need to move fast because 5/1/23 is on Monday, but they would extend the offer. Prior to going I reached out to R.A. and inquired about time frame because I had to work. He stated it would not take long and would have me out in no time. Of course I had to call off from work. I asked D.A. why were we writing a contract if the car was not in, he answered "the vehicle will be in tomorrow." He had me to sign over title to current vehicle and I asked about why sign it over if I was still leaving with my vehicle. I paid $1,500 as a down payment. This was not a deposit for a pre-order. Per R.A. the car would be in in a couple days and when I asked from where, he never responded (text). After speaking with my fiance regarding trade-in, we decided to keep current vehicle. R.A. reached out to me that the car was in on 5/3/23 and everything was done and I could pick the car up yet car still needed to have something done next day. Why would I pick up a car if everything still isn't done for me to inspect.(all in texts) On 5/6/23, my fiance and I went to the TSthAtl to pick up the car. As I test drove to nearby gas station to fuel car, I mentioned to R.A. that we decided to keep the car and paperwork needed to be done. R.T. had a horrible disposition, he did not want to engage in eye contact as I had to ask him to do so. I met with D.A. to write new contract and take possession of car and keys. I asked him why did the contract not reflect today's date, and 5/1 was on paperwork and he replied because that is when you signed. But this is a new contract which means it will affect my payment due date. He said ok what's the difference. I have texts and pictures. The mileage was 39.

  Business Response

  Date: 05/23/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  The customer has contacted ********************** *********************** and provided case #************. Follow up has been scheduled by the Dealership to communicate with the guest and further review their concerns. 

  Customer Answer

  Date: 05/23/2023

  Currently, I am awaiting for the dealership to contact me regarding my concerns. I have expressed I do not wish to speak to ***************************** nor ***************************** as they both have been rude, misleading, and untruthful individuals just to make a sell.

  Customer Answer

  Date: 05/26/2023

  I am rejecting this response because: 

  Currently, I am awaiting for the dealership to contact me regarding my concerns. I have expressed I do not wish to speak to ***************************** nor ***************************** as they both have been rude, misleading, and untruthful individuals just to make a sell.

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prejudice sign on agreements, services were not returned in order they were promised, physical injuries occurred due to outdated cars being sold on the market as new, lemon law , it would be helpful for you to gather the public records request from ******************* who is the attorney general of ***** and see if any other complaints were submitted by persons who filed claims against ****************, ***********************, *********************, ********** and NastyKinkPigs.Com for sexual Assault committed by the drivers lot.

  Business Response

  Date: 05/25/2023

  We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
  To best address the Guests concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ********* Services (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than TFS, please contact the respective financial institution for further assistance.

  Business Response

  Date: 05/26/2023

  We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
  To best address the Guests concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ********* Services (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than TFS, please contact the respective financial institution for further assistance.

  Customer Answer

  Date: 05/26/2023

  I am rejecting this response because:   not satisfied with product, expiration of business license issues (Rfslmgem)

  Business Response

  Date: 06/11/2023

  We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
  To best address the Guests concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ********* Services (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than TFS, please contact the respective financial institution for further assistance. There will be no further review to this complaint. 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 2/24 Amount we paid: $946 Commitment: Cost of tow truck service provided by third party tow company would be covered by Lexus Roadside Assistance.Nature of Dispute: Information partially shared, which is misleading. We were told the cost for the towing service from a third party could be reimbursed, but not told this might not be in full.Lexus brand and Lexus roadside assistance didnt try to resolve the problem. They didnt explain why the reimbursement policy was not shared fully at first, instead, they just repeated their reimbursement policy during conversation. Service No.: ******** 2/24/2023, our nearly brand new Lexus NX450's battery was done in our hotel parking lot in ******* in a snow storm, while the vehicle was already started to warm up before we got in. The towing service was supposed to be warrantied by Lexus Roadside Assistance, but when we called them, they didn't have available tow trucks. They suggested us to find a third party tow company and they would reimburse us the cost. They didn't mention the reimbursement could not be in full. We were not fully informed.When we raised the reimbursement request, they accepted very smoothly. Still no one informed us any possibilities that the reimbursement might not be approved in full amount.We only found out the trap when we got the reimbursement request approval notice, which said since they can only reimburse the cost according to their service rate we could only get around 1/4 of our requested amount(184 out of 946). The rate is so low that it was infeasible under our circumstances in a heavy snow storm. When we tried to reach out to Lexus customer service, we were transferred from one division to another, but at the end they just repeated the reimbursement policy that were not shared in the very beginning.

  Business Response

  Date: 05/18/2023

  Hello,
  
  This complaint was filed this complaint was filed against Toyota Motor ****************** in error. Please forward the referenced complaint ******** to the appropriate business Toyota North America  for handling.
  
  Thank you,
  Toyota ********* Services

  Business Response

  Date: 06/02/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 

  The concern was reviewed by Toyota and a position has been provided to the customer. 

  In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to ***** the Guests request at this time.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota totally dropped the ball on caring. My family safety was out at jeopardy because this car stopped on ** without warning!!! I kept my maintenance with them. No one ever told me that this could happen. There was no indication from the car itself. I reached out to Toyota and they were cold from the floor up. This is a safety concern and it is going to get someone injured because of this car model motor failing without notice.

  Business Response

  Date: 05/23/2023

  We have confirmed that your concerns were reviewed appropriately with a representative and you were provided with Toyota's position on 05/03/2023.
  
  We appreciate your feedback as it is through communications such as yours that we become aware of our customers' expectations and reactions. It also provides ** with valuable insight when planning and developing future products and services to increase our customers' satisfaction.
  
  While we understand this is not the response you were hoping for, it does represent Toyotas final position.
  
  If you feel you need to discuss this matter further, please call the Toyota *********************** at ************** and provide your previous reference #************. Any representative will be able to assist you. Our hours of operation are 8:00 a.m. to 8:00 p.m. Eastern Time Monday through Friday and 9:00 a.m. to 7:00 p.m. Eastern Time on Saturdays.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Toyota in early Dec. Of 2022. I was told there was a chip shortage and would receive a second key fob in 2 months. 2 months passed and I contacted Toyota, they then told me it would be early summer. I just called them today and they told me now it would be late summer. These vehicles show up every day on their lot with at least 1 remote for vehicles that have not been purchased. I want my key fob that I already paid for and they keep pushing back the date. Meanwhile if I loose that remote I can not drive the vehicle at all that I am making payments on.

  Business Response

  Date: 05/23/2023

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  The guest contacted the *********************** and was provided Case # ************. The guest has been provided feedback directly from Toyota regarding their concern. The guest has been advised on timeline for a remedy to their concern. 

  Customer Answer

  Date: 05/24/2023

  I am rejecting this response because:   They have changed the time 2 times already and have already told me it is subject to change again.  I can order one of these from toyota right now if i pay for it but they can't seem to send me one even though it was paid for when I purchased the vehicle.  The maybe by late summer is not an acceptable response.   I even offered to by one from a fob dealer and have toyota reimburse me and they said no.