Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Sales USA

  4550 Creek Road Cincinnati, OH 45242

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  4000 S Tulip Tree Drive Princeton, IN 47670

• 

  Toyota Motor Distributors

  2350 Sequoia Dr Aurora, IL 60506

• 

  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Toyotacare for 2018 Corolla and which was valid to be used with all five services. During the time 5th service was due, we were in Covid and so I did not use car for any work, and kept Garaged. We now want to use our car and get 5th service done, but dealer in South day do not honor Toyota provided 5th service. I had explained Stevenscreek Toyota that whole issue, but they are not taking care of my genuine concern. Need you to contact Toyota Corporate, so they can get their dealer in South Bay to honor the manufacturer provided Services without any further delay. I am attaching the record of my Car services to further explain the issue.

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 5, 2022/09/07) */
  After review of Complaint Case XXXXXXX, we have determined that this matter is not associated with a Toyota Motor Insurance Services, Inc. (TMIS) product. We contend that Mr. ****** has mistaken our extended warranty product, Toyota Extra Care, with the factory warranty of the manufacturer, Toyota Motor North America (TMNA)ToyotaCare.
  
  At this time, we would like to request that the complaint be reassigned to the Toyota Brand Engagement Center at TMNA at 800-331-4331 for resolution.
  
  
  Consumer Response /* (3000, 7, 2022/09/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have always been referring to Toyota Manufacturer provided service warranty which includes five services. The dealer in South Bay is not accepting our service Warranty which comes along with a new Toyota car product. If this complaint was sent to manufacturer, then I do not accept this response, since I am talking about Toyota Care from manufacturer, the complaint should be reassigned to the Toyota Brand Engagement Center at TMNA at 800-331-4331 for resolution.
  
  
  Business Response /* (4000, 9, 2022/09/28) */
  To confirm and clarify the response to Complaint Case XXXXXXX, this matter is not associated with a Toyota Motor Insurance Services, Inc. (TMIS) product. Complaint Case XXXXXXX was filed against TOYOTA EXTRA CARE, which is an extended warranty product of TMIS.
  The complainant has a dispute with TOYOTACARE, which is a warranty program associated with the manufacturer, Toyota Motor North America, Inc., (TMNA)again, not TMIS. We advise one of the following courses of action:
  If possible, the BBB transfers and reassigns this complaint to TMNA for ToyotaCare.
  The complainant directly contacts the Toyota Brand Engagement Center at TMNA at 800-331-4331 for resolution.
  The consumer resubmits the complaint through the BBB specifically addressed to TMNA.
  
  
  Consumer Response /* (4200, 11, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Need BBB to transfer and reassign this complaint to TMNA for ToyotaCare.
  
  
  Business Response /* (1000, 20, 2022/12/06) */
  We have reviewed the complaint by the customer. We regret to hear the customers concerns. The Toyota care complimentary maintenance on this vehicle has expired. The eligibility of this maintenance is 2 years or 25k miles. The vehicle is outside by time. We apologize for the customers experience but it does represent Toyota's position.

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Claim #XXXXXXXXXXXX
  I bought my very first Toyota Supra on April 21th 2022 with a markup believing Toyota is a well-trusted brand that manufactures reliable and good craftsmanship modern automobiles. I guess I am wrong and awfully regret getting the Toyota Supra. Not to mention the unpleasant experience l had with the dealer I purchased from. The car is 3 months old with 846 miles on the clock and the interior headliner is already falling apart (see attached video). The Toyota dealer is currently fixing the headliner and they had no choice but to take 80% of the interior apart just to replace the headliner (see attached images) and non of the technicians have experience working on this part of the vehicle before. With a lack of experience, there will be a much higher chance to create additional damages such as scratches, broken tabs, and much more, and again this is a 3-month-old car with 846 miles on the clock. I hope you guys would understand how I feel after spending a total of 73k with only 3 months, 846 miles of ownership that the car has to be taken apart.
  Thank you

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 6, 2022/08/16) */
  We have reviewed the complaint filed by the guest through our Brand Engagement Center, and regret to hear of the concerns reported by the customer.
  
  In reviewing the case, we find that the customer has been in contact with our Toyota Brand Engagement Center. There has been a case #XXXXXXXXXXXX that was documented and reviewed by a Brand Engagement Center. If guest seeks additional information and follow up we recommend guest contact us at 800-331-4331 so we may further evaluate the Guest's concern. Per our notes his vehicle is being repaired by Longo Toyota in El Monte, CA.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dashboard on my Lexus E350 was melting apparently from the faulty material they used. I was not notified of the issue and I just found out last week that they did an extended guarantee on this which ended last year. I contacted them and they refused to even cooperate on the repair. If they used a faulty material and being a high end car they should back up their product.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/08) */
  We have reviewed the complaint filed by the guest through our Brand Engagement Center, and regret to hear of the concerns reported by the customer.
  
  Toyota issued the CSP ZLZ customer support program providing coverage for the identified concern. The Guest's vehicle is beyond the time frame of eligibility with expiration being on 3/31/2021 of the CSP ZLZ. Once the vehicle is outside of the warranty parameters of the CSP, the cost of repairs becomes the owner's responsibility.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guest's request at this time. The guest provided this position by a Lexus Case Manager on case #XXXXXXXXXXXX.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NHTSA Ref# XXXXXXXX
  Toyota Motor Sales, USA Case# XXXXXXXXXXXX
  Affected - 2019 Toyota Tacoma *************
  Diagnosed - Faulty/Failed Fuel Pump
  Reason for Complaint - Not included in Massive Toyota Fuel Pump Recall
  Fuel pump failure at 63k miles on truck. Check Engine light and intermittent Trac Off light came on. Extremely poor gas mileage (13/mpg avg). P0171 code thrown. Truck began hard starting, rough idling, strange accelerating/decelerating, and finally stalled on the freeway at 65mph speeds, Had to quick switch to Neutral and coast off to the side for restart, Entire system scanned/tested by independent ASE/AAA certified mechanic diagnosed failed fuel pump. Mechanic informed me of a massive recall on these dangerous pumps for my exact same year/make/model/engine, yet my VIN does not show mine as being part of the recall. Toyota Brand Engagement offered me absolutely no help. They just apologized and told me to submit a NHTSA complaint as well as to go pay extra for a Toyota Service Center diagnosis so they "have it on file." After reviewing the NHTSA website and submitting my claim, I saw an overwhelming amount of complaints for this exact same issue, a lot of them with the same starting sequence as my VIN (5T-5TF). My (and others) vehicles are unsafe to drive. I want/need my truck fixed ASAP and the recall updated to reflect all the other vehicles affected that are currently not on the list. This is EXTREMELY dangerous, and needs to be addressed ASAP.

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 6, 2022/08/04) */
  We have reviewed the complaint filed by the Guest through our Brand Engagement Center. Per our records, Guest has an open Case # XXXXXXXXXXXX. We encourage Guest to contact our Brand Engagement Center at 800-331-4331 so we may further evaluate the Guest's concern.
  
  
  Consumer Response /* (3000, 8, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Unacceptable. I have been in contact with the brand engagement center on 4 different calls, spoke with 4 different reps, and the last time I spoke with one I was told I would receive a call back from a brand engagement manager by end of next business day. I have YET to receive that call. I've spent HOURS speaking/sitting on hold with brand engagement, the dealer, the dealer's sister store, service managers not calling me back, etc. I've been unable to get to work for a week. I have now purchased a replacement pump from Toyota dealership that I went to pick up last night and was told I had to come back the next day to pick up when the sales rep was in. I am now out of work/pay for a week, had to BUY a pump I can't even pick up yet, almost died on the freeway in this thing, and I get told to call and speak with a 5th rep for the same issue. This is some of the absolute WORST customer service I have ever had. I would now like a full reimbursement for my pump and the labor associated. Too much time on my end has been completely wasted.
  
  
  Business Response /* (4000, 10, 2022/08/08) */
  
  We have reviewed the follow up complaint filed by the Guest. Per our records, Guest has an open Case # XXXXXXXXXXXX. We encourage Guest to contact our Brand Engagement Center at 800-331-4331 and speak with one of our Brand Engagement Advocates.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Care Complaint (Car Battery Refund) I have attached email transcripts and receipt.
  Date of event 7/8/22
  Receipt from Autozone for car battery (Total amount $263.89)
  Would like a refund for the battery purchase on 7/8/22.
  I have a 2021 Toyota Corolla that I purchased brand new a little bit over a year and 4 months ago that had a bad battery cell and needed a new battery.
  I have roadside assistance through Toyota Care and I was told on a recorded line that if I purchased the battery I would be refunded. I have included the email exchange as a attachment, along with receipt.
  
  The case numbers for the calls were the following:
  40089737 for the battery tech to come
  40089769 for the tow service
  Both case numbers were created on 7/8/22
  More Details In T Emails Transcripts
  Thank you

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/07/28) */
  We have reviewed the complaint filed by the Guest through our Brand Engagement Center. Per our records, we do not reflect any prior contact from the Guest to our Brand Engagement Center. We encourage the Guest to contact us at 800-331-4331 so we may further evaluate the Guest's concern.

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the owner of white 2018 Toyota Corolla. I got in a car accident in the vehicle on 05/31/2022. The car was deemed a total loss by my auto insurance company. The front bumper came off completely as well as damage to both sides of the vehicle. I have inserted pictures. During the accident the airbags never deployed as evident in the photos. This a major safety concern. I contacted Toyota to file a claim about the incident in which I gave them permission to obtain the vehicle from my auto insurance company. Once Toyota obtained the vehicle they ran diagnostic test on the vehicle's EDR system. After Toyota reviewed the results they sent a letter stating there will be no remedy as the airbags did not deploy because the impact was not hard enough on the vehicle. It's obvious in the pictures of the accident that airbag should have deployed. I have seen numerous complaints about the same issue I experienced. Due to the accident I missed out days of work, sustained injuries, and had no vehicle for months. I asked Toyota for a payout and new vehicle to remedy the situation and they refused despite all the evidence I provided them.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/01) */
  We have reviewed the complaint filed by the guest through our Brand Engagement Center, and regret to hear of the concerns reported by the customer.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guest's request at this time. Concern has been addressed and a position has been provided to guest by Toyota via case#XXXXXXXXXXXX.
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There is a reported safety recall on the make, model and year of my vehicle. It is a reported issue that the airbags are not deploying in the event of a crash. When I got in accident on May 31, 2022. The airbags did not deploy and I have provided photo evidence. I also gave Toyota permission to obtain the totaled vehicle from my auto insurance company to run tests to see what caused the malfunction. Toyotas reports and readings are not accurate because they contradict the photo evidence of the accident. Toyota dismissed my complaints and refused to accept any liability and offered no remedy hence the reason I continued my complaints on BBB. I have lost wages due to not having a vehicle to get to work, I sustained injuries from the accident. I attached reports of the recall, my warranty, and receipt from an accident, I will continue contacting attorneys to in effort to resolve the matter and get a replacement vehicle. I also attached a receipt from the Toyota dealership I got my vehicle serviced at. Since Toyota refuses to remedy I'll take it to arbitration.
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  We have reviewed the follow-up complaint filed by the Guest.
  
  As we have indicated, the concern has been reviewed in fully by Toyota Motor Sales USA. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guest's request at this time.
  
  
  Consumer Response /* (4200, 11, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did not ask for compensation for any related repairs to the vehicle. I asked for a replacement vehicle because the vehicle airbag did not deploy in the event of an accident per the reported recall on airbags in the vehicle. I already attached the reported recall and recall number by NTSHA. I provided proof that the vehicle was still under warranty until 2024. I provided receipts for my vehicle was serviced by Toyota where the recall was supposed to be fixed. I asked for compensation for the injuries and loss of wages due to the accident. I've now forwarded my complaints to Toyota CEO Tetsuo O****.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/9/2022, I purchased a 2022 Lexus NX 350 with a tow package and roof rail installed. The tow package and roof rail were installed on the car because I obviously also wanted a tow hitch and roof racks. Lexus apparently has not manufactured the necessary accessories for this model despite installing a tow package and a roof rail on my car.I've gone through the proper channels of personnel: the service department at Germain Lexus Naples and the the customer service rep at Lexus Customer Service, who escalated it to the Case Manager, Tiphany. I made it very clear to Tiphany that unless the answer was a tow hitch and crossbars, I would not be satisfied.After waiting for a full week from the initial call, Tiphany said she sent the issue back to the Naples Germain dealership and had not heard back. Obviously this is not a dealership problem. This is a corporate/manufacturing issue and Tiphany did not listen to me. I repeated that this was a manufacturing corporate issue and that she needed to contact corporate. She said that she did not know what else to do and had no intention of calling corporate.So I sent text messages and emails to Mark T******, CEO of Lexus USA...at least I thought I did. I have heard nothing back since those mailings on 7/9/2022I was sold a car with a tow package which cannot tow anything because Lexus has not manufactured a tow hitch which fits this model. I was sold roof racks/crossbars for my new Lexus NX 350 but much to the dealership and my surprise, there are no manufactured crossbars which fit this model (only for the previous NX 300 models).I bought this car with less cargo space than my previous RX because I was going to use roof rack/crossbars and a tow hitch to cart the overflow loads. I purchased the car at Germain Lexus of Naples Florida. They have done EVERYthing that they can do from their end. This is a corporate /manufacturing issue and I have received no response from their customer service nor corp.

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Good Afternoon,
  
  We are sorry to hear of our guests dissatisfaction. In looking into their concerns I do show the Cross rail bars have been installed at this time. The Tow package I show did come with the vehicle, But we are looking to gather more information if it comes with the hitch or what is fully included. We will respond with that information once we have that.
  
  
  Consumer Response /* (3000, 7, 2022/08/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I agree that on August 8th, a full three months following the purchase of the 2022 Lexus NX 350 and following my complaint, roof racks were found and installed on my car.
  However, Lexus has NOT manufactured a tow hitch for the installed tow package on my 2022 Lexus NX 350. I cannot comprehend how a car company can ethically sell a tow package if they do not have the hitch manufactured to attach.
  Lexus is responsible to have the necessary accessories if they are going to install a tow package and charge the customer for the tow package.
  
  
  Business Response /* (4000, 10, 2022/08/22) */
  Good Afternoon,
  
  I was able to get a part number so that a dealer may order the tow hitch. May we ask which dealer the guest is working with so that we may get this information to them?

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2010 Toyota Prius.
  I have been experiencing issues with brakes for last 4-5 years. Toyota has sent me a letter in 2019 suggesting that my car has faulty brake system and will be repaired free of charge at Toyota dealer. Unfortunately the local Toyota dealer initially told me that they have not received the extended warranty letter from Toyota yet. They suggested that issue I was experiencing was not serious and can be repaired in future once they have the extended warranty details from Toyota. Then they refused to work on my car multiple times unless I leave my car at the dealer multiple days. They told me to put the gear back on Park or re-start to car to turn the ABS light off as workaround.
  
  Last week I was at the dealer again. Service rep suggested that my car requires Brake system replacement. It would have been done free of charge if I had asked them before the end of 2021. Now I have to pay $4K-$5K if I want them to complete the repair. They suggested that the person whom I talked to prior is not working for them anymore. I contacted another Toyota dealer and explained the issue. They recommended me to contact Toyota Corporation customer care.
  
  So I reported the issue to Toyota Customer Care. Unfortunately they refused to provide any help. They stated that Toyota Dealer is a private company and Toyota Corporation can not take any responsibility for the bad customer service. They admit that they can see my service records in 2019. But they refuse to any help at all.
  
  I am very frustrated that my car had not repaired through warranty by the dealer. Now neither the dealer nor Toyota Customer care wants to make things right. I would be grateful if you can help me to revolve this issue.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/07/26) */
  We have reviewed the complaint filed by the guest through our Brand Engagement Center, and regret to hear of the concerns reported by the customer.
  
  Toyota issued the CSP Cert MY 2010 Prius, Prius PHV, Brake Booster and Brake Booster Pump Assemblies providing coverage for the identified concern. The Guest's vehicle is beyond the parameters of warranty for coverage. Once the vehicle is outside of the eligibility of warranty, the cost of repairs becomes the owner's responsibility.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guest's request at this time. Position has been provided to the guest on CASE#XXXXXXXXXXXX by our Brand Engagement Center.
  
  
  Consumer Response /* (3000, 7, 2022/07/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the response for below reason:
  1- Toyota admits that my car should have been repaired through extended warranty. Because the brake assembly used on my car was faulty. I had received the notice for this issue from Toyota back in 2019 suggesting brake assembly will be repaired/replaced free of charge.
  2- Toyota dealer (Toyota Pasadena) had diagnosed the issue back in 2019 on my car and identified it as faulty brake assembly. However service staff refused to repair the car through extended warranty even when I showed him the letter sent by Toyota. His reason was their dealer did not received the notice from Toyota yet.
  3- I visited the Toyota dealer (Toyota Pasadena) multiple times after my 2019 visit for regular maintenance. I was told that my brake assembly is indeed faulty, but dealer had extremely high work load and they did not have the required parts in stock. Therefore they did not complete the repair. They also told me to put gear on Park and back to Drive to get rid off ABS VCS error light when it happens.
  4- On my recent visit to the dealer, I was told that my car should have been fixed before the end of 2020. Now it cannot be repaired through extended warranty anymore. Therefore I need to pay $4000-$5000 out of pocket for this repair.
  5- I contacted another Toyota dealer (Toyota West Covina) where I originally purchased the car. I explained the issue and asked for advise. They told me that other people experienced similar issues with Toyota Pasadena and I should report it to Toyota Customer care and get my issue repaired through extended warranty. Because I brought the car to the Toyota Pasadena and they did not repair it. Therefore I should not be punished for dealer not doing their job.
  6- Toyota customer care listened to my story. But they said that they are not responsible for dealer not repairing my car when I brought it there for repair. They argue that Toyota Pasadena does not represent Toyota Corporation. It is a private company and Toyota Corporation will not take any responsibility.
  
  
  Business Response /* (4000, 9, 2022/07/29) */
  We have reviewed the follow-up complaint filed by the Guest.
  
  As we have indicated, the vehicle is beyond the CSP ZJB parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guest's request at this time. Guest has been provided a position by our Brand Engagement Center on Case #XXXXXXXXXXXX
  
  
  Consumer Response /* (4200, 11, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Toyota did not take responsibility for what their dealer failed to do

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2018 Toyota Tundra only 1 year ago and since we have purchased it the vehicle has suffered from several maintenance issues that we have made Toyota aware of. This vehicle has only 50,000 and has been fully inspected by Toyotas maintenance supposably. Now we are having another issue where I was put in an incredibly dangerous situation because the steering column broke off while I was driving in the city and I suddenly couldn't steer the vehicle. It makes zero sense for a steering column to brake off on a vehicle that is only a few years old and was given a clean Maintanence check by Toyota when clearly they never check the steering column. There is a recall on the power steering and when we took it in for a recall and had the steering column looked at the maintenance guy said we can change it out eventually but not to worry because it's not like it's going to break off or anything and he said to call Toyota because they should help because it made zero sense for newer vehicle to be having so many issues. We were told Toyota trucks will last forever and this vehicle hasn't even lasted a year. We paid for the warranty that they told us to and that isn't helping and neither is Toyota. It is not okay for Toyota to sell us a truck and give us Maintanence guarantees and then put my families life in danger and take zero responsibility when this is a clear manufacturing issue. We have a manufacturing warranty up until 60,000 miles and they are not accepting this to cover for this issue. Toyota needs to figure out why one of their newer trucks had a steering wheel completely break off while driving and correct the issue because this could have harmed so many people and we lay thousands of dollars every month on our vehicle so this should not be happening. We spoke with Toyotas corporate manager is Isreal and he did nothing help us.

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 13, 2022/07/28) */
  We have reviewed the complaint filed by the Guest through our Brand Engagement Center. Per our records, we do not reflect any prior contact from the Guest to our Brand Engagement Center. We encourage the Guest to contact us at 800-331-4331 so we may further evaluate the Guest's concern.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Toyota in 2018, upon receiving the vehicle I had 8 miles on the vehicle, monthly payments were made. All of a sudden the vehicle started to light up on the dashboard. Took it back to Toyota they said they fixed the problem, but the vehicle keep doing the same. I have not been in possession of the vehicle since may 30. Toyota have the vehicle, but they want me to pay for it. They keep saying the vehicle has 136 000 miles on it, but what is the purpose of having the vehicle?

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/07/22) */
  We have reviewed the complaint filed by the customer through our Customer Experience Center, and regret to hear of the concerns reported by the customer.
  
  In reviewing the case, we find that Toyota has met its obligations in regards to all expressly written warranties, and are unable to grant the customer's request at this time. Customer has been provided follow up information on case #XXXXXXXXXXXX.
  
  We encourage the customer to contact us at 800-331-4331 so we may further evaluate the customer's concern or answer any additional questions regarding his complaint.