Reviews

This profile includes reviews for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
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  Toyota Motor Manufacturing Kentucky, Inc.

  1001 Cherry Blossom Way Georgetown, KY 40324

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  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

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  Toyota Motor Manufacturing N.A.

  25 Atlantic Avenue Erlanger, KY 41018

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  Toyota Motor Manufacturing N.A.

  25 Atlantic Ave Erlanger, KY 41018

Review Details

• Review fromErvin W

  Date: 05/31/2025

  1 star
  I purchased a new 2025 Toyota Camry SE with Bridgestone Turanza el 440 the tires completely wore out at ****** miles with me owning the vehicle 6 or 7 months which is ridiculous Toyota customer service said its due to the driving conditions in my state the ******************************* determined and would not do a goodwill adjustment when the tires are rated for ****** miles.

• Review fromJohn E

  Date: 05/07/2025

  1 star
  Toyota regarding the persistent squeaking noises emanating from my 2024 Toyota Tundra brakes since its purchase. Despite multiple reports, the companys initial advice was to continue driving, asserting that the issue would resolve on its own. However, after an extended period, they acknowledged that the problem had persisted. It is disconcerting that a new truck should produce such noises, particularly when backing up and applying pressure to the brakes. Toyota should be held accountable for allowing this to occur to a valued customer. I had not anticipated such an issue from your esteemed organization. I would be grateful to receive assistance from a representative who can rectify this matter. The CEO will hear about this next if someone below him cant get me some help. Sincerely, **** Travaone *****

• Review fromLong L

  Date: 04/04/2025

  1 star
  I purchased a 2025 Toyota Camry approximately seven months ago. Shortly after, I noticed that the bumper was misaligned and promptly returned the car to the dealership. At that time, they agreed to replace the bumper under warranty, as it was only one month after purchase. The dealership informed me that the replacement would take about a month to arrive, and eventually, they replaced the bumper. However, approximately two weeks ago, the bumper popped out again. I contacted the dealership, and they took photographs of my car to send to Toyota. A couple of days ago, I was informed that Toyota had approved the bumper replacement. Recently, however, the dealership called to tell me that not all necessary pictures were submitted, and as a result, Toyota declined the warranty replacement. Toyota cited external damages as the cause for the issue, despite no visible damages being found by myself or my technician. I even mentioned that this is a known issue with the newer models of the 2025 Camry and have sent countless pages regarding others who have the same bumper problem as myself. Carelessly, Toyota still did not take it into consideration. They quoted, if you didnt do it, then who/what did? Accusing me of damaging my car without fully inspecting the car or even listening to my story? Again, please be advised that this is a known ISSUE with the newer generation Camrys and that ALOT of other people is seeking the same resolution. Please help me. Thank you. (We own 2 of the same Camry and both has the same issue).

• Review fromPravin P

  Date: 01/28/2025

  1 star
  Purchased Prius Prime XSE vehicle from (**** **** MOTORS *** ***** 145 NORTH, ****************) on 08/25/2004. Approximately 6 months ago. I began having trouble with the 12 volt battery constantly draining thus causing the vehicle not to start. Vehicle issues started after the first week i bought the vehicle which was the last week of August 2024. My vehicle has been at two separate Toyota dealerships, on 4 separate occasions. The vehicle was towed again on December 21st 2024 for the 5th time and still at dealership for repairs. I took my vehicle back to the dealer for repairs on 09/03/2024, 09/16/2024, 09/21/2024, 11/01/2024, 12/21/2024 but, to date, the dealer has been unable to correct the problem.OPENED TWO TEXAS LEMON LAW CASES AGAINST TOYOTA AND GULFSTATES TOYOTA

• Review fromSung K

  Date: 01/17/2025

  1 star
  Toyota is the last in my life. I bought a 2024 Tundra Hybrid for 70k. Is it worth 70k? It makes a noise when I drive. I found out that this is a common problem with Tundra. Also, the navigation camera doesn't work well. When I put it in reverse, the camera shows the front? Are you kidding me? And sometimes the screen turns black or nothing shows up. This problem has been going on since I bought the car and I've been to the service center more than 5 times already. The service center people recognized the problem and when they contacted the head office, they said it was normal and avoided responsibility for the problem.I took video evidence and proved it, and the service center admitted that there was a problem with the car. However, Toyota headquarters continues to avoid responsibility. The service center says that they can't do whatever they want if they don't receive instructions from headquarters on how to fix it. In the end, my choice is to find a lemon lawyer and file a lawsuit. I will never buy irresponsible Toyota again.

• Review fromKirk K

  Date: 01/17/2025

  1 star
  We own a 2016 Lexus RC200t, purchased new, now with 55k miles. Our primary vehicle has been Lexus for 18 years.We have documented 3 dealership air conditioning issues (blowing warm air) since owning. Jan 13 2025, Jan 06 2023, July 26, 2018. There is also one undocumented incident with air conditioning issues at the dealer. Toyota has a documented Customer Support Program for the Air Conditioning servo motors. The customer program has primary and secondary coverage, which expires at 7 years or ****** miles. We are at more than 7 years, and only ***** miles with multiple documented issues for the servo motors. We now have an estimate from the dealer for $2746 to repair the servo motors AGAIN. Not covered under warranty or the program.I called Lexus and on January 16 2025 I received a call back indicating I was on my own and Toyota 'Customer Engagement' was NOT offering ANY assistance. The A/C really should be covered under some sort of 'lemon A/C' protocol.I am documenting this for those considering a new or used Lexus RC - BEWARE of A/C issues that could get costly - you will not receive ANY type of assistance from Toyota 'Customer Lack of Engagement' for this known issue. Sad - as I have been a real Toyota fan since learning how to drive...

• Review fromScott T

  Date: 01/08/2025

  1 star
  We purchased a 2023 Lexus RX 350 in 2023 from Lexus of ***********. We have been having mechanical issues with our car since we purchased it last year. First the dash fell, and they fixed it saying it was caused by the heat. Then the Center console broke, they replaced that saying it was not installed correctly. The phone charger stopped working; they replaced that saying it must have gone bad. Then the front brakes failed, causing the car to shake, they replaced the front brakes and rotors. Now the engine is not powering on acceleration, they reprogramed the **** the engine is still stalling and not running well. They tell us that the car is a lemon, their words and they filed a claim with Lexus corporate. ***** sent us a letter saying we could consult an attorney under the lemon law and that they would review the claim within thirty to forty five days. Today I called the corporation office and was told nothing has been done on our claim and that they have forty five days, thanskk, bye, talk about not caring about your customers. I tried to call the dealership, the salesperson ********, the manager ****, and then the new car manager, all were unavailable, always. This is getting out of hand, all we want is for them to acknowledge us, talk to us and find a solution for this car. We keep getting the run around and no one seems to want to step up. The service manager told us Well we fixed it, what the issue, we explained no you didnt we still are having acceleration issues, he said nothing they can do that they would send corporate a notification to have an engineer come out and diagnose the issue. we file on December 3rd, 2024, it has been twenty-three days, they are telling us we must wait forty-five days for what someone to get killed. We bought this vehicle new and from the jump have had issues, they have been rude, unprofessional, and will not answer our calls. We need a solution and will continue to fight until they make this right. This is unacceptable.

• Review fromAndrea E

  Date: 12/05/2024

  1 star
  Scammers. They say they care about their customers, but it's only at their convenience. They do not honor ****. **** ****** says he don't have time to talk to customers because he finds customers irrelevant to his life. They are scammers. Do not buy from Toyota!!!

• Review fromSamya A

  Date: 12/04/2024

  1 star
  1 of the 4 USB-C ports in my vehicles stops working intermittently and the dealership refuses to cover it under *** warranty. I took it in 3 times, recorded video footage demonstrating the issue, and that the only way I can fix it is when I restart the vehicle. Dealership claims its my phone and/or cable causing the issue. I have experienced this problem with other devices and/or charging cables with the same issue. And given that it is only an issue with 1 specific port out of the 4 inside the vehicle, I believe it is a MFG issue with the vehicle. Dealerships 1st excuse to not repair it was that they couldnt replicate the issue. I expressed this only happens intermittently. They still denied the claim. I drove to the dealership without an appointment when I saw the issue happening and wanted to make sure a service advisor witnessed the problem and documented it on my file. I later find out that he did not. The 3rd time I went, they claimed that the vehicle has a built in setting to turn off usb ports. That is a lie because it is an isolated issue with 1 port. I called customer engagement to file a case on 11/18. The agent said I will receive a call back for follow up the next day. I never received a call. I called again on 12/2 and they said someone will call me on 12/3. I never heard back again. I called on 12/5 for a resolution, and still no follow up.

• Review fromNorma K

  Date: 11/15/2024

  1 star
  In September of 2024 I had a nail in my front right passenger tire. So I went and had the tire fixed. Upon them fixing the tire the place where I went told me that I had an oil leak and asked me where had I been getting my car fixed? I told them Toyota dealership. I was asked if I was told that I had an oil leak and I said no. So I was due some brakes and tire rotation on my vehicle. Made an appointment on November 11th. 2024 at Toyota ********* in *********, **. Once I got there I asked them if they could check and see where the oil was leaking from. After waiting 4 and 1/2 hours at the dealership they told me that I needed a timing cover seal and that the cost would be $4,000. So I asked if I had a factory warranty on the car and they said no. So I'll be getting researching to see if there was a recall on that seal. It's a recall on the seal, but not for 2019 Toyota Camry. I am very frustrated and angry to know the problem exist but not for the make and model of the year that I have. I always knew that Toyota were good cars and that's why I purchased the car. If I hadn't known that there was an oil leak issue with the Toyota. I wouldn't have never purchased it. That's a lot of money for me to have to come out of my pocket to get my car fixed when you all know that there is a issue with the timing cover seal. Whether or not The vehicle is a 2019 or 2024. It shouldn't matter. As long as there was an issue with the timing cover seal, no matter what the year is, I feel that Toyota needs to fix my car. I am very upset and would like to see Toyota fix my car because I really like the car. You all know you have a problem and issue with the timing cover seal and I would like for you all fix my car free of charge. I paid a lot of money for the car.