Reviews

This profile includes reviews for At Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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At Home has 39 locations, listed below.

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  At Home

  1600 E Plano Pkwy Plano, TX 75074-8124

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  At Home

  1717 E Spring Creek Pkwy Plano, TX 75074

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  At Home

  2825 3rd Ave Bronx, NY 10455

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  Garden Ridge

  4874 Houston Rd. Florence, KY 41042

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  At Home the Home Decor Superstore

  1401 Memorial Pkwy NW Huntsville, AL 35801

Review Details

• Review fromJude C

  Date: 04/13/2024

  1 star
  Wish i could give this a 0. Went to look at their outdoor ********* burner. They were all cracked and chipped. So we decided to walk away. While we were there, we wanted to pricee their carpet rolls. Found one in clearance that would fit the space, had our colors and"bonus"had a clearance sticker for 25% off.Took it to the front, it rang at full price, i pointed out the clearance sticker and noted the location we picked it up as there were multiple rolls with same pattern with 25%off. Cashier pulled the clearance sticker, told us it was full price. I offered to show her the bin, she just asked if i wanted it. I refused unless the correct price was offered. She dismissed me and the carpet was removed. O K First and last time i will walk into that place! Rude and unprofessional!Honor your prices!

• Review fromLiz G

  Date: 03/18/2024

  1 star
  I wish I could give them a 0. My package was missing and they did nothing to help resolve it. They expected me to go to the police station. Its been months and I have not receive a refund or anything. I couldnt even speak to someone over the phone about my issue. They only will email customer service related issues, which is extremely frustrating when I am missing a package.

• Review fromGayle C

  Date: 03/01/2024

  1 star

  Gayle C

  Date: 03/01/2024

  Three times I closed my At Home charge card. For four months, they statement read $4.35. User fee, as I had no balance. ******************** statements stopped. I just received a letter by a collection agency for $230. My credit score was almost 800!. I'm livid.

  At Home

  Date: 03/04/2024

  Greetings, The At Home credit card is services by *************** You may reach the bank's customer service team by calling ************** for assistance with your credit card account.

• Review fromTabitha B

  Date: 02/03/2024

  1 star

  Tabitha B

  Date: 02/03/2024

  In March of 2023 I had pitched a iPhone 14 at the time I had total by ******* for a phone company. I tried to switch my number from my old phone to the new one it wouldnt work so I went to **** they told me they can set me up with a plan and switch my number. After days of working on this new iPhone 14 they finally told me the esim was no good and that I need a new phone so I traded my iPhone 14 for another 14 it was supposed to be free as it was the same phone here we are almost a year later and Im still being charged for this phone. When I call they tell me that I was only able to get a credit for 350 for a phone I had already purchased and paid 800 for. They will not give me credit and give me a run around. This is the second time Ive had issues with this company. They were also supposed to add my line onto my business line and have yet to do so. If I didnt have a contract with them I would go somewhere else 611 has poor customer service and are no help at all. Definitely not happy with att

  At Home

  Date: 02/06/2024

  Greetings, We believe you have responded to the wrong company. We are a home decor store; we do not sell cell phones. (www.athome.com)

• Review fromRosemary T

  Date: 01/27/2024

  1 star
  When I first entered the store, I was disgusted by the volume of trash they are peddling. However, I found an area rug that I thought would look good in my house after searching elsewhere for months. Initially, when I brought it home I liked it alot. However, within hours my cat made two huge pulls, not the store's fault, but I realized I was "stuck" with it now. The yarns are not even woven to the backing so no wonder the cat wanted to dig in. The rug sheds terribly, fibers are all over my house! After a few weeks, I decided to complain to the store. They didn't even want to hear about it. After all, my cat did the damage. In any case, this rug will be IN THE DUMP SOON, along with 99% of the rest of the **** in this store. This country will soon be one big giant landfill!!

• Review fromBrent M

  Date: 01/08/2024

  1 star
  I tried to return a Christmas item with the receipt but was told I only get the current value of the item because it was purchased before 12/25. The current price is $4 less than what I paid for it as indicated on my receipt. That shifty change in policy is even listed on the receipt, but tell me how they can devalue what I paid for something and give me less for something that I have proof of purchase for. The Christmas item rerun policy is listed underneath a section header called Hassle-Free Receiptless Returns. However I had my receipt and my return would not be honored. This is a scam. How can a company not honor their own proof of purchase? I wish I could upload a picture of the policy, but this site doesnt give that option. When I contacted At Home, they replied stating the policy doesnt matter whether you receipt is present or not and all Christmas items follow this policy. However, that is not indiccated on the receipt.

• Review fromJennifer Q

  Date: 12/24/2023

  1 star
  Guess its on me. Should have read reviews first. Product was garbage. Cheap af. Dont feel like jumping through hoops to return. Learned my ******* will never order from them again, and look at reviews of the place Im ordering from first.

• Review fromAimee C

  Date: 11/24/2023

  1 star
  Went to Black Friday sale bought 2 garden items marked ***** and ***** but 50 percent off for Black Friday. When I unwrapped at home I noticed there were layers of price tags annd some had been blacked out over each other I assumed as they had been marked down since summer. In the backs to my surprise once I opened the boxes I found at home price tags showing them as *****. What I scam I actually paid a couple dollars more per item than they were before they were priced for the holidays. That *** not be illegal but is shady as h*** and I will never go back there.

• Review fromTracy P

  Date: 11/08/2023

  1 star
  I'd give a zero if could. They had 75% signs up. I had 2 items, said they signs weren't suppose to be up until tomorrow and asked if I could come back. Wouldn't honor the 75% sale.

• Review fromjames p

  Date: 10/13/2023

  1 star
  I used to work at, At Home and let me tell you, that whole **** store is pathetic, desperate, and laughable. The At Home district is so desperate for business and it shows it. There perks program is a complete scam. Why offer coupons but you only get them the more you buy ? A whole **** scam. The store director at the At Home store I worked at, is a complete joke and doesnt do his job to save his life. The director gets on everyone about getting perks but barely gets any for themself. With a manager like that makes the At Home store even worse for itself. Another thing, the At Home credit card? NOT everyone wants to sign up for a credit card. Going back to the store director, they would tell us employees to never take no for an answer Are you serious? Thats an absolute joke. The At Home district needs to go bankrupt because they're just desperate for business and it shows. Would I recommend this job to a friend? Absolutely not. Applying At Home is the biggest waste of time for anyone to do so and if anyone does read this, stay away from this crappy store that scams there customers in a pitiful program that NO ONE wants to sign up because its a whole set up and people need to be more aware of it and stop getting their time wasted.