We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financing

Centra Funding, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We financed our AP Laser through Centra Funding in April of 2022. We had an agreement with AP for our laser to be interest free with their April 2022 deal. We were quoted a monthly payment of $5000 down + 23 payments of $659.96/mo or $20,173.56, which included a **** laser engraver and all the applications to run it. This first quote included a Corel Draw and photo package for $800. We did not buy the photo package and our contract was signed for the correct amount of $19,379. Centra did not adjust their numbers to reflect this change. AP has confirmed this amount is correct. We tried several times to explain this to Centra and they did not make any attempt to correct the amount based on our actual loan. I can provide the emails showing our attempts to correct the issue as well as our signed contract with the adjusted amount of the loan. We are a small business and $800 is more than one machine payment for us. We just want Centra to correct this.

    Business Response

    Date: 02/23/2023

    We became aware of this issue with the customer one month after the contract with ************ Design LLC (and *****************************) closed. The original invoice the vendor provided us was incorrect and when presented with the updated invoice for the *** Laser, we did send out a contract addendum to correct the contract for the new invoice. Apparently **************** did not see the addendum sent (was sent via Docusign to her email) or did not understand the format of the addendum. We have reconnected with **************** and I am told that she is ok with the new terms of the Addendum and our documentation department is sending her a new addendum for signature.

    Business Response

    Date: 02/23/2023

    ***Document Attached***
    Email from customer resolving issue is attached
    See Attachment/File: Email communication with customer resolving all issues ***********

    Customer Answer

    Date: 02/24/2023

    (The consumer indicated he/she ACCEPTED the response from the business.)
    I received a call from Centra and they have updated our contract and billing amount to the correct amount. I'm happy with the outcome.

Centra Funding, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.