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Business Profile

Gymnasium Equipment

OxeFit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the OXEFIT Xs1 on September 22nd. At that time I was told it would be delivered within 30 days. After over 70 days and several inquiries I cancelled my order on 12/2. I was told that my refund would be processed within 30 days. It has now been over 70 days and several inquiries since that time, and I have yet to receive my refund. OXEFIT has had my money for over 5 months with no resolution.

    Business Response

    Date: 03/05/2025

    As of Mar 5 2025, this customer has been fully refunded for the cancelled order.

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Oxefit XS1 in May 2024, for my husbands birthday in June. There is so much lack of communication with this company that the week of the promised delivery date I asked for a time frame and that was when I was told there were supply chain issues. I tried to be patient, waiting 6 months of excuses. My breaking point was my email that said your Oxefit order shipped, and when I clicked on the link to see information it was A CHRISTMAS gift. It arrived as two Oxefit hats. I threw this immediately in the garbage and then requested my refund. On 12/10/24 at 8:41 CST I have an email from *** in customer service stating my order was cancelled and it would take 30 days to refund. I am STILL waiting for my refund. Nobody is returning phone calls despite numerous attempts asking someone in management to call me. I continue yo have to make payments through the ****************** that was offered for a machine that isnt at my house. I would like to move on and be able to purchase something that my family and I can use for our health. I am requesting the BBBs help to obtain my refund. I have also contacted *******************, and they are not showing the item cancelled on their end and unfortunately can not do anything until Oxefit cancels and refund them.

    Business Response

    Date: 02/27/2025

    As of Feb 27 2025, this customer has been fully refunded for the cancelled order.

    Customer Answer

    Date: 02/27/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was double charged for a membership renewal on 12/21/2024 with 2 separate order numbers & 2 different transactions. One charge was for $530.82 and the second was for $589.82. I have since sent multiple emails and made multiple calls with the promise my extra charge would be refunded in 30 days. 30 days has gone and past & no one is replying back to me regarding my extra charge.

    Business Response

    Date: 02/25/2025

    On 2/11/25, the customer was refunded in full ($530.82) for her duplicate order OXES11867.

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the Oxefit XS1 workout machine on 9/21/24. Was told delivery would be a few weeks. Later told delivery would be a few months. Checked in repeatedly in November and December and was always told there were parts delays but that it would ship soon. Cancelled the order on 1/10/25 and was told refund could take up to 30 days. 1. There is no reason for any delay in issuing a refund. Should be a click of the mouse to make it happen. 2. They never should have charged my card until they shipped the order. I've read far too many complaints like this. They continue to drag their feet in either shipping a product or issuing a refund.

    Business Response

    Date: 02/27/2025

    As of Feb 27 2025, this customer has been fully refunded for the cancelled order.

    Customer Answer

    Date: 03/03/2025

    I have reviewed the business response and accept this resolution. Refund was issued. 

  • Initial Complaint

    Date:01/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 27 Sep 2024, I placed an order for XS1 Peak with accessories for $6492.84. With promotion savings, they refunded us $200 on 2 Oct 2024. We were given an estimated delivery of 3 weeks after purchase. The date kept getting pushed back being told they are almost finished with the build and should have a delivery date soon. To no avail, numerous inquiries via email on status of delivery (initiated by me) with a person named *** and December came and still no ship date. Was told that they have parts still on back order and not sure when it will ship- was told end of December at this point. On 2 Dec 2024 We decided that we would like a refund so I placed a request for full refund and *** emailed us informing us that request had been placed and it will 30 days for us to be credited. 8 Jan 2025 emailed again checking on status of refund was told by *** that he forwarded to leadership team for urgent processing. 11 Jan 2025 I emailed again to check and received ZERO response this time. Here we are 18 Jan 2025 and still no response, no update on refund. Status inquiry 8 Oct 2024, 28 Oct 2024, 16 Nov 2024, 24 Nov 2024, 2 Dec 2024 all initiated by me and was given a new delivery time frame until we decided to cancel order and requested refund on 2 Dec 2024. On their instagram page, they advertised 3 weeks delivery time frame misleading buyers knowing they had parts back order problems. I i joined the oxefit group on ******** after purchasing and found numerous complaints of people not receiving the their order in the timeframe as promised. I have a copy of all of the emails I sent them and correspondence from. Them.

    Customer Answer

    Date: 02/18/2025

    The business contacted me directly and refunded me the full amount last week. Thank you. 

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an XS1 from Oxefit on August 04, 2024. I paid ******** for the XS1 with all options. The website stated 1-3 weeks for delivery. I spent from mid August until December 4, 2024 going back and forth with a representative from Oxefit regarding delivery. I would check in every few weeks about shipment and every time "it was almost ready", "just about to ship", "it was shipping the next day." After 4 months of this I finally asked for the order to be canceled and asked for a full refund as the item never shipped. I was responded to on December ****** that the order was cancelled and that I would be receiving a full refund. I was told at the same time that it can take up to 30 days to process the refund. I checked in on the refund status multiple times and it has still not been initiated now 43 days later.

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an OXEFit machine in September ******* totaling *******. I emailed to cancel the order on September *******. It was confirmed that the cancellation was processed. To date I have not received a refund. I have called and emailed multiple times to inquire and escalate and never receive any update. I would like a refund in full.

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this produced ****** and made my first payment of around $950 dollars. I then keep making payments of $900 from Oct - Jan 2024 with being told the product was on its way. I have over 23 emails back and fourth with some *** *** that would never give a straight answer. Ive ask compensation for the long wait and the only thing the is ever offered is any promotion that is advertised. When I had enough I emailed him as there is not a number to actually talk to to anyone about this just a ***resentative that will answer the phone and tell me she will tell someone and then hang up very nicely. After I sent the email of cancellation I was then threatened with a restocking fee and shipping fee. Even though there normal shipping time is around 3 weeks. I have waited 14 weeks and nothing. Ive been told management was going to talk to me and nothing as Im still locked into affirm for pay $900 a month for a product that I do not have yet.

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an Oxefit XS1 Exercise Unit on 9/30/24, paid in full, $6,024.12. Was originally quoted 4-6 week delivery time. I have sent multiple emails inquiring about the delivery status on 11/5/24, 11/21/24, 12/5/24 & 12/10/24. Cancelled order on 12/10/24 and still have not received a refund. My refund request was supposedly expedited on 12/10/24 and again on 1/2/25, but I still have not received a refund nor any further communication.

  • Initial Complaint

    Date:12/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an xs1 from Oxefit and was told it would be delivered in 6-8 weeks. After multiple emails requesting a delivery update I cancelled my order with them in about week 16 of not having the product. According to their policy they have 30 days to refund my money. Its now day 45 and after multiple emails requesting an update about my refund I keep getting told its still processing. All I want is my money back for an item they couldnt deliver.

OxeFit, Inc. is NOT a BBB Accredited Business.

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