Complaints

This profile includes complaints for Palm Harbor Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Palm Harbor Homes has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Palm Harbor Homes

  4965 Preston Park Blvd 300 Plano, TX 75093-5180

• 

  Palm Harbor Homes

  16144 Highway 49 Gulfport, MS 39503

• 

  Palm Harbor Village

  605 S Frontage Rd Ste C Plant City, FL 33563

• 

  Palm Harbor Homes, Inc.

  10415 Central Ave NE Albuquerque, NM 87123

• 

  Palm Harbor Homes, Inc.

  1300 W Main St Farmington, NM 87401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A deposit was paid for a home that was never started or finalized. The business neglected our contract, never performed services, gave false information, and allowed the contract to become null & void by their own neglect. I submitted in writing, per the contract, my desire to cancel the contract based on the terms provided in writing by Palm Harbor. Our deposit should have been returned within 10 days of the written cancellation. It has been more than a year now. This company never performed any of the services required to prepare our land for the home, delayed every aspect of the contract, gave inaccurate information for suncontractors, and still never returned our deposit.

  Business Response

  Date: 04/24/2025

  Ms. **** is not eligible for a deposit refund and funds were spend on her behalf trying to complete her project.  She signed a contract with the understanding that the funds would be used on her behalf.  There were site inspections, surveys, Fema certification, and septic engineering in the amount of $3,895.  We are requesting that the complaint be closed.  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought the house in may 2023. we had numerous problems with the house. the floor will not stay down, there nails coming up from the floor and the nail are sometimes point up so you point your foot on them. The crown molding is peeling back and will not stay. The hall way wall is bent in. The front door is painted and the paint peels right off. The master bathroom has numerous problems including mirror, cabinets, the framing around the shower is all uneven. The color of the house is different on both sides and its obvious when you look at it. I have reached out to palm harbor numerous times and email. They came one time to fix one things and told me they would have to put in more work orders. Haven't heard from them since. I have reached out to the manager but he will not return my calls or email. I emailed the person before the one year warranty was expired so we have everything in writing and phone calls. Also to include, when we did the final walk though they wouldn't fix numerous items we pointed out.

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales office excessively inflated pricing from what was originally discussed which ultimately dissolved my interest in purchasing. ****** was very dishonest and lied about all the final numbers leading me to believe all was affordable. Asked her repeatedly to share final numbers and when the deal was finalized she lied about what was going to be all standard from that of the model which ended up being thousands of dollars more. Additionally, she lied about pulling my credit report stating she was trying to get a lower interest rate when I was already approved through another lender and cleared conditions 100%. The problem is her and the manager, ******* trying to hustle ********s using random contracting services to get monies on the backend. If the contractor are legit, you should have estimates readily available especially on land that's already cleared and whatever accessories the ********s are requesting. The pricing should not be one price and several thousands of dollars extra later. I was ok with the numbers she agreed to that I have in writing from ******. These people should be investigated, audited, files pulled, ********s interviewed and contractors credentials pulled to see what's happening. I am not the first ******** to notice the poors service provided at the ******* location! This is fraud and dishonest by all forms.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home including appliances. The oven had been dented and broken prior to arrival. As soon as the home was open for me to view and the damage was noticed my salesperson **** came out and took a picture of the damage. Whirlpool was contacted about the damage which had to be notified within 30 days. The appliance was delivered to Palm Harbor on June 12. The house was delivered to me the 22nd of July so the 30 days had already expired and Whirlpool is not responsible. Palm Harbor is responsible but they want to wash their hands of it but I am the consumer and I have documented proof of damage and I am not responsible for it.

  Business Response

  Date: 11/05/2024

  We will look into his concerns and provide a response.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I bought a home through Palm Harbor, which they went through Capco homes because they recommended us . Its been eight months now and they have not come out to finish the home. We have three bedroom doors that do not shut. We have a hole in our hallway ceiling that hasnt been fixed our back doors do not lock. We had electricity problem in the living room and the master, the wires were connected backwards and we had no electricity for a month, we keep calling they keep telling us theyre gonna send somebody out when it comes to the day. Theyre supposed to send somebody out nobody ever comes. We are paying a fortune for this mobile home over 800 K we gave them $16,000 down. They told us that we would be in good hands and we would get a brand new nice home. They lied to us. They are just trying to buy time for our warranty to be up, which I dont understand why theyre using our warranty to begin with when they havent finished anything that they were supposed to.

  Business Response

  Date: 11/05/2024

  We will investigate the consumers concerns and provide a reply.  The customer would have a warranty on the home provided by ***** but we will find out the status of her request.

  Business Response

  Date: 11/05/2024

  After further investigation the Customer, the Retailer and the Manufacturer had come to mutually agreed upon terms.  We request that this complaint be closed.  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed a sale on 6/27/2024 with Palm Harbor Homes in *****, **. Since then theres been a lack of communication. The contractors they have hired have been making multiple mistakes, connecting us to the wrong septic system, not guiding us on pulling permits, overcharging us, refusing to give us itemized statements, and more communication over all. Weve been dealing with this for months. When Ive called the office and ask to speak with ****, usually ****** will tell me he is in a meeting, on the phone with a client, or not in office. ****** from **** told me on Friday 9/27/2024 that to get the job done and finish he would have to rehire the plumber that messed up the job, pay them more money from our loan and charge us.. even though it was their fault they messed up and we shouldnt have to re pay. I want to work with a different contractor but I want to give all of the funds that palm harbor gave to **** to be given to a new contractor because they are not doing the job right. They are just stealing our money.

  Customer Answer

  Date: 09/30/2024

  They have sent out ****** to the site and they said they would come back to do the plumbing and connections. I still havent heard from palm harbor or **** about any itemized Statements I requested statements this morning 9/30/24 at 8:00 AM 

  Customer Answer

  Date: 09/30/2024

  I keep getting ignored when asked about any permits from Palm Harbor and ****. Ive been told by the ***************** that I was going to need permits but its best for the house dealer/lender or contractors to submit the request. I have attached evidence of me asking if we will need permits to ****** **** from **** improvements AND ****** ***** with palm harbor. Im tired of them ignoring my questions. 

  Customer Answer

  Date: 09/30/2024

  I keep getting ignored when asked about any permits from Palm Harbor and ****. Ive been told by the ***************** that I was going to need permits but its best for the house dealer/lender or contractors to submit the request. I have attached evidence of me asking if we will need permits to ****** **** from **** improvements AND ****** ***** with palm harbor. Im tired of them ignoring my questions. 

  Business Response

  Date: 11/05/2024

  We are going through a transition of duties and this was overlooked.  We will provide a response to this by the end of the week.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new home from ********************************* in *******,Tx Feb, 2024.This has been a ************ started mid Jan.The salesman told us we had 60 days to get everything to the finance company. Within a week he was harassing me for all info to be submitted to the finance company. I explained we were working directly with the finance company. He called me and told me we HAD to get the conditions met immediately or we would lose the home even though we had put down the ******* money. I showed him on the paperwork HE gave us that stated to ONLY send our info to the finance company. After that he back tracked. After we signed the paperwork everything got worse.The home was delivered on 3/25/24 by the company ****.We were told we had 90 days to send list for trim out. **** is a lemon. A septic line was broken on one end. I was told to get it fixed and send the bill in to get reimbursed for the $400 to repair it (never git it).Has damage all over along the roof outside (not fixed). Inside alot of trim was missing/broken. The showers all needed repair. The windows were all damaged and after a storm there was water gushing.they fixed JUST that. Sent pic/list on 5/3. After several texts, emails and phone calls someone finally showed up 8/9. Were told that day that the front door and frame needs to be replaced and to call and let ****** know and that he would as well. It is now 8/26 and most of what trim was fixed is falling back down. ****** called on 8/26 to be told it was adjusted and was fine even though we had talked to her and emailed her on the 12th that it needs to be replaced per her guy. This purchase has been a nightmare.The skirting installed in May is falling off. We are still waiting to hear back about that. This has been a nightmare. This was a new home and should not be dealing with this lack of cust service. Tired of getting the run around and having to fight to get it taken care of each step of the way

  Business Response

  Date: 11/05/2024

  We will review the concerns and provide a reply.  This request was overlooked.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These problems started in April of this year my vinyl siding on the back of my palm harbor home. Got warped and is falling off. I called your office in ************* and left messages with your manager C B and told her the problems I was having with my vinyl siding falling off. She never returned my phone calls . She is the same manager that signed our paperwork when we purchased our ***** home. I thought she would help us . I was wrong. Then I called there office in ****** and spoke to a manager by the name of ******* and told him the problems I was have . He asked for information on the serial number of my *****e home BeL ****** Tx and date of Purchase April 2017. Which I gave him. I spent two days calling taking to him trying to get him to help us . I begged him to help us. I didn't want to get mold from the rain and my *****e home siding falling off. He just gave me the run Around and and told me he couldn't help us. He told me we were under a different manufacture and he didn't have any information on them. That's all he said. I hung up the phone. I will fight to get my *****e home fixed . We bought this palm harbor and we are consumers we have rights.

  Business Response

  Date: 07/25/2024

  The customers 1 year warranty has expired. If they have any questions about their home they can reach out to the manufacturer. Customer Advocacy team can be reached at ************** or **************************************************.

  We will not be taking any action on this claim.

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought double wide in early 2017. The home was delivered and installed at lot 125 in April of 2017. We were told not to let the installers leave the site with out a walk through. What we were not told to look at though was the roof to double check installed job. Roof leaks 7 yrs later show the worst inslation job the roof inspector has ever seen. Multiple improper nailing with holes plugged with filler. Inspector highlight problem area covering entire roof with circles of paint locating defects. This roof was never installed correctly and now need complete new roof. This installation job show complete diregard of customer trust. Drone footage available for proof of this complaint. Signed ***************************

  Business Response

  Date: 07/15/2024

  The customer was provided a 1 year warranty against roof leaks and a 2-5 year protection plan all of which have expired.  We have reached out to the manufacturer to confirm that no requests have been made for a faulty or leaking roof. 
  
  The customer was provided a 12 Year Structural Warranty from MHWC that they can try and see if the coverage on this item is available; Contact number for MHWC Corporate: ************
  
  Palm Harbor will not be taking any action on this claim.

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once I visited their website, I'm now receiving 75+ notifications from them, which is extremely excessive, not to mention just completely annoying! I have no idea what information I must have given them for them to feel justified in their behavior. I would like to get this reversed immediately, if not sooner. I could try replying to one of them with a STOP, but I was afraid to communicate with them any further to incite even further notification and disruption to my private life. Please advise.

  Business Response

  Date: 07/11/2024

  All emails have an unsubscribe button; which the customer can use.

  If the customer would like to reach out to our customer service department, by forwarding one of the emails received to *********************************************** we will be able to remove their email address from the email subscription list.