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Business Profile

Manufactured Home Manufacturers

Palm Harbor Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Manufacturers.

Complaints

This profile includes complaints for Palm Harbor Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palm Harbor Homes has 44 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/27/2022 we purchased a new manufactured home from Palm Harbor Homes, Corinth TX. We paid 118,000.00 with a cashiers check. During closing we were asked to sign several documents that vacated our ability to file Law Suite for breech of contract. Since signing the closing paperwork, the home was delivered. The front door is so un-square it will not shut and lock. Our windows had been left open and down pour cam and we had water in our new home. We have tried to make contact with the person that is the lead for our home but she is out. I have been told the A/C would be installed but they need a line. You can have A/C h/pressure and l/pressure hoses made in DFW at several locations. At closing we asked several times, will it be ready by 9/19/2022. We were reassured that it would be ready. I had to call myself to get the skirting finished. They have zero idea when the trim contractor will be there. They have zero idea of when the A/C will be installed. Palm Harbor is great at taking money and talking a lot.

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 7, 2022/09/22) */
      Mr. ******* have moved into his home and we understand everything is complete.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The air conditioning unit has never functioned properly since we moved into the house. Within the first week we had an a/c tech sent out and he came out 4 times by the time it got cold out and they could no longer do anything until the spring when the weather got warm. They came out 3 times after it got warm. The a/c was at least functioning but not working properly. Now it's over 80 degrees in the house while it's 98 outside. When we call they tell us that although we bought the house the last of Sept the warranty is only until July 2022, one year from INSTALLATION, not one year from when we bought the house. But since this has been an ongoing problem for the full time we have lived here.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/08/18) */
      Palm Harbor does not manufacture or provide the warranty on the A/C. The A/C company provides this. The customer also has an Extended Service contract that provides coverage with a deductible for each loss from 07/21/2021 to 07/21/2026. The retailer will reach out to them and provide the information on this.


      Consumer Response /* (3000, 7, 2022/08/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Every time we have the a/c repair service come out we are told they have to submit an email to Palm Harbor to get approval for repairs, they have to go by Palm Harbor to pick up the parts to do any approved repairs. We bought the house from Palm Harbor, it was sold as a new home, and yet the a/c unit they had installed was discontinued in 2017 and even the manufacturer of the a/c unit states the only way to get parts are if you can find the parts online as they discontinued those units 5 years ago.


      Business Response /* (4000, 11, 2022/09/12) */
      I am sorry that she is dissatisfied with the reply. Palm Harbor would not be responsible for authorizing repairs since Palm Harbor did not install the unit. The A/C company provides the warranty and the ESC company maintains this after year 1. The ESC company is a 3rd party and they do require approvals. Maybe this issue is with them. We do not own or operate Assurant.


      Consumer Response /* (4200, 13, 2022/09/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      See attached email from Palm Harbor where Palm Harbor states they have to get approval to pay for the repairs

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our brand new mobile home in late January 2021 and submitted our warranty requests in late February 2022. Shortly thereafter Ian B**** contacted us to go over our warranty requests. We then heard nothing for about a month and when we eventually did make contact we were told that due to the weather there would be a delay. Palm Harbor sent a contractor out in May to do the work, though they rejected most of our requests saying they were the homebuilders responsibility, as the mobile home is connected to a foundation, fair enough.

      Their contractor was here for only a few hours over the course of a few days. He completed a few small fixes, leaving the bigger requests unfinished due to parts having to be ordered or time constraints leaving multiple jobs unfinished. I was told they would return near the end of June 2022, about 1.5 months later. It is now mid August and I've heard nothing from Palm Harbor. The remaining fixes are mostly easy fixes, and since it's warranty related work needs to be finished by Palm Harbor, not my builder. Only half the requests were completed, with some of the requests not even being started yet.

      Ian B**** has ignored my phone calls, voicemails, emails, and his boss (Mark I believe) has done the same. Palm Harbor doesn't stand by their work and as others have stated ignore lyou when you have concerns about a warranty on a home purchased through them.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 7, 2022/08/30) */
      The factory service team has spoken to the customer on 08/23/22 to let them know that it will be mid-September before a crew will be out in his area again. The customer was ok with the schedule. We will follow up once the repairs are addressed.

    Palm Harbor Homes is NOT a BBB Accredited Business.

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