Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2978 locations, listed below.

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• 

  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  1369 Liberty Street Springfield, MA 01104

• 

  Rent-A-Center, Inc.

  1029 W Will Rogers Blvd Claremore, OK 74017-5418

• 

  Rent A Center

  4720 Jonesboro Rd STE 8 Union City, GA 30291-1956

• 

  Rent-A-Center, Inc.

  425 S Jefferson Ave Cookeville, TN 38501-3410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went ahead and applied online to rent a gaming desktop that had to be ordered to the local store. Your website insisted on a full social to proceed, there was no other option.I was denied. I was called by the store today, told the manager will not order anything in due to "lack of funds" and that I was not allowed to rent due after my full social was pulled up.I have yet to check credit to see if this has made a hard impact, but my credit is on freeze with all 3 ********* by my own doing, to protect it from family who was running my credit for their own wants.If rent a center was having me run my credit for a product, the site assured me it did not run my credit. The site insisted I entered my full social for a product that had to be ordered in. Which goes against the local store manager's will of not ordering anything. I was told by the female employee on the phone, my credit, even if on a freeze,wouldn't be denied because it wasn't a check. If so, why was I denied? I can not rent from you now due to the falsified website claims, you running my credit illegally, for a product falsely advertised. I would like this cleared and the ability to rent from my local store, fix this.

  Business Response

  Date: 04/28/2023

  Dear ************:

  
  During our review of the complaint, we found that the person that filed the aforementioned complaint is not a signatory to any agreement with RAC. We would like to advise **************** that all customers are subjected to the same application process, all customer information is reviewed consistently, and we issue approvals and denials based off of the consumer information provided by the customer. No customer is guaranteed an approval when applying for our services. Rent-A-Center has no legal obligation to approve any application and retains the right to verify information to determine an applications lease-worthiness. As such, we confirm we have not violated any applicable regulation.

  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  
  
  

  
  

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i rented a laptop from rent a center and got a charger that doesnt work. was told 3 days before id get a new one, called and called to keep getting told different things, 2 weeks go by, i call and get told itll be 3 weeks. a couple days later and i call corporate to be told it will be 4 weeks before i get my charger. i am a VERY ****** OFF customer.

  Business Response

  Date: 04/27/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************, LLC. As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee. Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 04/27/2023

  I am rejecting this response because:   

  Customer Answer

  Date: 04/27/2023

  Because they still technically have say over what goes on and if nobody is gonna help, i just want my money back. 

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Acceptance Now and do not have a contract with Acceptance now. They did not provide me with my original application like I asked.

  Business Response

  Date: 04/27/2023

  Dear ************:
  
  **************** is alleging identity theft. Rent-A-Center takes fraud allegations very seriously. We request **************** file a police report and provide us with a full and complete copy of the same so we may continue our investigation of this lease. We request her to send a copy of the police report, which must include Rent-A-Center  as an affected lease, to ******************************************** Or, she may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit). Upon receipt of the requested documentation, we will further investigate their allegation. If it is determined that this lease is in fact fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting. 
  
  As we are awaiting additional documentation, we consider this complaint closed. 
  
  Respectfully,
  
  
  Rent-A-Center, Inc.
  
  

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the past year I have applied for the rent to program through rent a center, I had received a 70 that they delivered, and broken after they dropped off the tv and left, still in tbe box rather than helping me out the delivery driver was more worried about a transaction in buying my bar from me rather than helping me take the tv out of the box , so now after they got wanted they wanted, I had to wait almost 2 weeks to a month to take the ** out of the box when I had assistance. To find that the ** was cracked from the back the glass was seperating from the screen which left a crack down the side. So I contacted them to have them pick up the ** and issue me a new one , and file a claim. Which they denied swiftly charging me for a ** I did not break, I will not be paying for it and they charged me anyway adding the full balance of the ** to my bill, and looking online they are charging me. Twice than what the ** is sold for , then they deliver me a 55 inch ** , and makes me scrap the faulty one they delivered , which I had the good mind not to get , but they just left the box in my front as I was gone for the day, any porch pirate would have a had a free 55 inch, then bring the box in the house as I see it just sitting outside of my house, next I opened it to automatically test it, which it worked for a good 5 days before it glitched out , and would not start , meaning something electrical shorted in it, remote didnt even work . So I had to scrap that one , and I informed them of what happened , had no faith in filing a claim rent a center is famous for denying and charging people for faulty equipment they delivered, as if they are scamming people into contracts. [THIS COMPANY HAS BREACHED CONTRACT NOT ONCE , BUT TWICE , DELIVERING FAULTY EQUIPMENT] I inform them to close my account, they will receive no monthly payments for merchandise they delivered that was faulty , I want them to stop popping up at my house every other day unannounced.

  Business Response

  Date: 04/26/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ***********, LLC. As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 04/26/2023

  Consumer is not dealing directly with third party agency,  rent a center has been taking payments for those faulty items. Rent a center needs to reimburse me, and take it with their their third party company they use , and business dealings with not the responsibility of the consumer. 

  Customer Answer

  Date: 04/27/2023

  I am rejecting this response because:   

  Consumer is not dealing directly with third party agency,  rent a center has been taking payments for those faulty items. Rent a center needs to reimburse me, and take it with their their third party company they use , and business dealings with not the responsibility of the consumer. 

  Customer Answer

  Date: 05/12/2023

  This complaint is about Rent a Center breaching contract(2x) , on grounds of false advertising, (1) Inflated price I had to pay monthly a totaled amount of $1,000.00 with no product from them as if I had them on payroll or soemthing (2) failure to add , and disclose rental liability waiver ,to customer (3) adding the cost of the tv they delivered that was broken to the new tv contract, (4) inflating the price of the tv for the (2nd) contract , failing to disclose customer rights, and failure to add product liability waiver, or disclosure , thus holding me responsible for faulty equipment they delivered, and continued to make me pay on it by adding Delivering me two faulty TVs , first one was a 70 inch that was cracked before I even took it out of the box, (2nd) was a 55 inch TV they sent to me that had electrical problems, and stopped working , which I was responsible for taking both televisions to e-waste recycling by myself. Being that rent a center refused to come get them, I informed them to close the account down , and they were in breach of contract twice selling me faulty equipment, and committing fraud by having me sign a contract before testing the item or viewing the items to verify functionality, and condition, last false advertising of prices, and failure to disclose liability waiver I needed to sign, to not be held responsible for any faulty, or damaged equipment they delivered .

  Business Response

  Date: 05/12/2023

  Dear ************:

  
  ************ has previously submitted complaints to the Better Business Bureau (BBB) alleging similar accusations against Rent-A-Center (please reference Case [********].) As we have previously responded to all allegations, we encourage ************ to review our previous responses as we will not be responding to any duplicate allegations. As such, we consider this complaint closed. ************ may contact us the franchisee with any additional questions at **************.

  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 05/12/2023

  I am rejecting this response because:   Rent a Center is quickly closing out complaints due to them persistently contacting me about owing them money , I do not owe rent a center anything for breach of contract, false advertising,  overcharging on merchandise, and trying to make me pay for items they delivered that were faulty after claims ere submitted, and denied due to the fact they failed to disclose  rent a center liability waiver, as they are supposed to do. they need issue me a refund , our contract was cancelled the day the delivered the item to me with electrical issues leading to a short circuited television.  I no longer have any items of theirs I had to purchase a new tv . 

  Business Response

  Date: 05/15/2023

  Dear ************:
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. As already stated, any further communications should be directed to the franchisee, ***********, LLC. In the event that ************ disposed of the franchisee's property instead of returning it, he will still be responsible for payment pursuant to the agreement.
  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 05/15/2023

  I am rejecting this response because:  I am not responsible for any items by rent a center, and I will *** you guys if I have to for failing to disclose broken items,  and I have nothing to do with third party merchandise your company gets from third parties that has nothing to do with me, and your business does not accept returned , or broken items, when I tried to , they refused to take them, and instructed me that it was my responsibility to take those items to e-waste recycling. So to sit up here and say why did I not return the items is a blatant spit in the face , if I have to hire a lawyer I will,  I am not responsible for these items, even though your company has taken money from me for those items that were broken prior to being delivered at my house , I am requesting a full refund of the first cracked TV, and the send tv that short circuited.  I refuse to talk to your franchisees due to mental frustration, and anger on my part, to keep me from saying something to them I might regret,  the only thing they can do is send me a check for the payments on both of those tvs I have made, or I will ***. 

  Business Response

  Date: 08/08/2023

  Dear ************:

  This is the third response to ************ 's Better Business Bureau complaint. As previously explained, ************ rented the products from an independently owned and operated franchised location. Further communications should be directed to the franchisee, ***********, LLC. 
  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/01/2023 Rooms ToGo Agreement# FJH04161 Paid: $1,000 Remaining balance: $1,100 I purchased a living room set from Rooms Togo. The initial price of the set was $2100.00. I put down $1,000.00, which leaves a balance of $1100.00. I have made 3 payments of $320 thus far. My balance has not went down. I was told that I have another 12 months of payments to be made. This is PREADATORY LENDING. I was also told that there is no interest rate and that the extra money is going towards lending fees. Out of the payments that I have made, only a small amount is going towards the actual price of the furniture. I do belive that this is not right and this finance company is practicing PREDATORY LENDING!

  Business Response

  Date: 04/25/2023

  Dear ************:
  
  ****************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  
  Rent-A-Center has reviewed this complaint and determined ********************** primary concern is regarding certain contractual obligations stated in the Agreement, which he is simply dissatisfied with. As such, we consider this complaint closed. Should ****************** wish to obtain a copy of the Agreement he electronically agreed to, we encourage him to contact the store directly.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.
  
  

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AcceptanceNow[#R05736XXXXX]Your company is in clear violation of the law. Under 15 USC ****b -permissible purpose of consumer reports, The Law Clearly States (a) IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) in accordance with the written instructions of the consumer to whom it relates. Did i give you written instructions to ************ on my credit report? Furthermore, the FAIR CREDIT REPORTING ACT 15 USC ****(2)(a)(i) Exclusions from a consumer credit report clearly states (2) Exclusions. - Except as provided in paragraph (3), the term consumer report does not include- (A) subject to section ****s-3 of this title, any report containing information solely as to transactions or experiences between the consumer and the person making the report. DELETE the above late payments from my consumer report, this agency is in violation of 15 USC ****. Failure to respond with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, which i will also be seeking $1,000 per violation for 1. Defamation of character. 2. Negligent Enablement of Identity Fraud. 3. Fair Debt Collections Practices Act 15 USC ****g violations. 4. Fair Credit Reporting Act 15USC **** violations for willful noncompliance ****. Civil liability willful non compliance

  Business Response

  Date: 04/26/2023

  Dear ************:
  
  ****************** desired resolution is a correction to his credit report entailing complete deletion. As authorized under the rental-purchase agreement he signed, Rent-A-Center is permitted to report ****************' lease the the credit bureaus. Absent proof of fraudulent activity, we will not terminate the account or remove our reporting. To the extent a response is required, ************** should file his dispute through the credit reporting agencies, identifying the alleged inaccuracies.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a table and other home decor Items from rooms to go using the acceptance now option. I dont have access to the account, I provided the email to the sales representative when I picked out what I wanted. I have been paying $160 for way to many months. I was never offered a buy out option. I called to get login info but no account was found. But every month I get a deduction of my account. So now I am paying and dont know how much or what was left. No log in option due to the email. The representative in store never answer the phone when you select acceptance now option. I want to be refunded for the money Ive paid as I was not offered a buy out option. This is insane.

  Business Response

  Date: 04/24/2023

  Dear BBB,

  We are in receipt of this claim.

  Rooms To Go and Acceptance Now are two separate entities.  Rooms To Go is strictly the furniture retailer and this is out of our jurisdiction.
  

  We recommend this claim be forwarded directly to Acceptance Now to investigate and handle.

  We apologize for being unable to assist further for the reasons explained.

  Thank you,

   

  ******************

  Presidential Assistant

  Business Response

  Date: 05/03/2023

  Dear ************:
  
  ****************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  
  Rent-A-Center has reviewed this complaint and determined Ms. ******** primary concern is regarding certain contractual obligations stated in the Agreement, which she failed to comply with. As such, we consider this complaint closed. 
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being hassled by rent a Center in clute tx . I have set up multiple times for them to come pick up the furniture. The last time I was in contact with them I inform to come get it at 12 noon there was a no show so I went and informed the Clute police department that I did wait for them another hour to come get the furniture now I am being hassle everyday by home visits and phone calls and now letters in the mail.

  Business Response

  Date: 05/01/2023

  Dear Ms. ****:
  
  Mr. **** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  
  Despite our two attempts, Mr. **** has not been cooperative in our efforts to pick up the property.  We request Mr. **** to return our communications should he  remain interested in returning the property so we can coordinate a time that aligns with his schedule. 
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.
  
  

  Business Response

  Date: 05/01/2023

  Dear Ms. ****: As previously instructed, we will need Mrs. **** to cooperate with the store to schedule a time to pick up the property. There is no other solution as the property is owned by Rent-A-Center and Mrs. **** is no ****er looking to make payment. If Mrs. **** possesses supporting proof that she was informed her lease was closed, we request her to provide us copies. Otherwise, we request Mrs. **** to continue working with our District Manager and to inform them what time would work best.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 05/01/2023

  I am rejecting this response because:   I have showed the proof that the account was closed . I have also every phone call I have made to customer service . I haven’t received a call from the district office or a district manager this is all false information. Like I said if there any other solutions to be made let me know now this matter is closed have a bless day in God you should always trust . I am working at the postal service I am off on sundays 

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company a month ago to let them know that the residence they left a door hanger on is vacated by whom ever they are attempting to contact and return. I have received multiple phone calls they continuously go by the residence that I informed them was vacant. They called me to confirm that the people were still living there two weeks after I called it all them. The residence was vacated and they continuously come by and call The same residence the last conversation I had with an individual he told me they had every right to turn to collect the debt and then if I didnt want them to call or come by the home that I needed to then pay the debt I dont have any debt with him I dont have a contract with him. *** never dealt with him other than this matter, and I only call to let them know That the home was vacant and in return I have gotten nothing but harassment and continued contact every few days by this corporation Ill because an individual with whom I rented apparently allowed somebody to stay there that I had no idea about whos in apparently signed a contract with Rent-A-Center and then return on the one that gets to deal with the entire mess and I need them to quit calling me and I need them to stop harassing me before I end up taking legal action. This is just ridiculous. I have 10 door things they have left at the vacated residence. Along with multiple calls .

  Business Response

  Date: 04/24/2023

  Dear ************:

  
  We are unable to locate the account in question based upon the details provided by **************. We request ************** to inquire about the agreement number connected to the address she would like to no longer be contacted, and we can ensure we will assist her concerns at that time. 

  
  Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 04/24/2023

  I have reviewed the business response I do not know a name for the account nor can I get the account number  as it is not me they are trying to contact, I can provide the address which I also provided the local store when I called them the first time so they would stop coming to the residence. 

  ****************************************** is the address to the property. The store is located in ****** **. 

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/01/2023 I received a call from Rent-A-Center telling me My auto payment was not accepted I proceeded to make a partial payment of $275 at that time ******* refused it and said she needed the full payment she couldn't accept my partial payment because they were under new management secondly she had two civilians walked in from outside her other employee are you was in there with ******* and they allowed to civilians to walk in from the outside that was not affiliated with Rent-A-Center walked behind the counter and proceed to look into all of my information I did not sign up ROI for any strangers to be looking into my information nor did I sign an ROI for family members or anyone else except for me I proceeded to call corporate and got lied to as I'm talking with someone in corporate the man gave me a name of ***** for his name knowing that ***** was not his name but when he filled out his paperwork to turn in whom he talked to he put his rightful name on the paperwork to turn into corporate so this right here I really lost this trust in Rent-A-Center for overcharging I feel I've been extorted took an advantage of and now I don't even know if my life is hanging in the balance knowing that any one of those two guys can show up to my house day or night and do something and to proceed to take **** or harm me and there still has not been a solution for me no phone call the manager district manager ***** has not returned a phone call to me yet it was requested that he called me in 48 hours his 48 hours has been passed so here's my formal complaint s on ethnical unprofessional and disrespectful

  Business Response

  Date: 04/24/2023

  Dear ************:
  
  We have searched our database and are unable to locate the rental-purchase agreement referenced in the customers complaint. Please be advised this does not mean that an agreement does not exist under another spelling, name, or other classification.  If ******************** could provide the agreement number located on the rental agreement, we would be able to better assist her with her concerns. 
  
  Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
  
  Respectfully,
  
  
  Rent-A-Center, Inc.