Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2978 locations, listed below.

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  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
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  Rent-A-Center

  2171 W Andrew Johnson Hwy Morristown, TN 37814-3203

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  Rent-A-Center

  5018 Clinton Hwy Knoxville, TN 37912-3838

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  Rent-A-Center

  1369 Liberty Street Springfield, MA 01104

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  Rent-A-Center

  363 Timpany Blvd Gardner, MA 01440-3220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to have my email address removed numerous times from October 2024 to now and requested from the redwood location center to remove my email. I continue to receive unsolicited emails weekly without my consent for the last several months. The unsubscribe feature on you all website doesnt work as it should work. Email solicitations continue even after unsubscribing weeks later.

  Business Response

  Date: 04/15/2025

  Upon receipt of Mr. ******* complaint, RAC has processed the request to opt out his email from communications. We appreciate his attention to this matter.
  
  Sincerely, 
  Rent-A-Center 

  Customer Answer

  Date: 04/15/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called my local *** in ******** , ** on ************** today 4-11-25 and the new manager is refusing to let me use the *** Exchange program. I've called twice with today 4-11-25 with the she will call me back and nothing. I recently paid-off a bed and have always paid on time and my account is still in good standing . The exchange option is being advertised on rent a centers website. The store manager obviously has an issue with me . I've always had numerous issues with this particular store.

  Business Response

  Date: 04/16/2025

  Despite numerous attempts, our District Manager has been unable to reach Mr. ********* to resolve the complaint. We request him to return our communications to resolve his complaint.
  
  Sincerely, 
  Rent-A-Center 

  Customer Answer

  Date: 04/16/2025

  I have reviewed the business response and accept this resolution. While there weren't "numerous" attempts but just 1 missed call from the district manager yesterday 4-15-25 which I returned the phone call in less in 10 minutes the issue was resolved and I have an exchange scheduled for Friday 4-18-25. Thank you 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  District manager called here very threatening and called several times over and over. Made very rude comments and refused to acknowledge I was in the doctor and couldnt take His call. I think he has an anger problem. We called in the last complaint to speak to someone other than this rude man.

  Business Response

  Date: 04/09/2025

  Rent-A-Center (RAC) transactions are not financing arrangements or loans. *** purchases the merchandise selected by the customer from the host store and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law. Rent-A-Center denies any allegations of rude or unprofessional communication with Mr. ********* Rather, Mr. ******** has treated Rent-A-Center staff with disrespect. Despite our efforts to resolve Mr. ********** issues, we are unable to reach a resolution. As Mr. ******** is no longer a customer of **********************, we consider this complaint closed. 

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to share my terrible experience with this store so that anyone who has the opportunity to read this review will think carefully before entering. I purchased an item from the store on August 25, 2024, which was supposed to be paid for biweekly through automatic deductions they made using a credit card. My contract expired on February 23, 2025, and on February 24, 2025, I contacted ********* the person with whom I purchased the item, to find out when the payment was due. She told me that at that point I only had one payment left, less than the installment I was paying. I was surprised to see that the next charge wasn't the amount they had told me, but rather they deducted the entire installment. When I contacted the store, they blamed me for not having paid the last installment for the product on time, even though they had an automatic charge. Since then, I've tried to contact the store manager, but I've been unable to. Apparently, this person is never there. I've been in contact with Ms. ********* who, apparently wanting to help me, made me pay an amount on March 25, 2025, which closed the contract and canceled my supposed debt with them. On March 26, 2025, I called the store again and spoke with the man who handles the accounts to find out if my account had really been canceled, and he assured me that it had, that the system showed I owed nothing. But it was another scam. This woman used my card that day to make the supposed last payment and set it up for automatic payment again. After two weeks, they tried to charge me another installment to that card without my authorization. I called the store, and her response was that her boss hadn't authorized her to cancel this debt yet. In my opinion, these people offer clients misleading and misleading contracts to force them into debt, and then when you complain, you receive evasive answers and poor treatment.

  Business Response

  Date: 04/10/2025

  Ms. ****** entered into a written contract in the form of a Rental-Purchase Agreement that contained all disclosures mandated by applicable state law. 
  
  Despite numerous attempts, our District Manager has been unable to reach Mr. ****** to resolve the complaint. After an internal investigation, we have found no evidence to suggest that any unauthorized payments were made. We request her to return our communications so we can discuss her complaint.  
  
  Sincerely, 
  Rent-A-Center 

  Customer Answer

  Date: 04/10/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 03/12/2025 Amount of money paid: $200 The reinstatement contract after 30 days of non contact for the time lapsed. I had been 30 days late before without notification to the company. I didn't get a reinstatement contract. The company tried to explain the bill. But, it was unclear as to where the payment went. So, I'm trying to get some clarification. So, I'm sending this to your company to help me out.

  Business Response

  Date: 04/10/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Mr. ******* and reached a resolution to the matter.  
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  Rent-A-Center

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a center has refused to be professional l. We order vr2 only to have them Lie to us about the shape it was in and refuse to discount it considering it was kissing multiple pieces. We went in and was promised it was handled and ordered. One week later and several calls and they acknowledged it hadnt been ordered. After multiple Complaints and promises from store manager they have refused to call or act professionally. We then contacted another rent a center only to get the hood version of rent a center. Maybe I have to yo yo yo to get help. We contacted another store to have them refuse to call us. Thanks to a local corporation who seen this we may be getting one donated to my disabled father.

  Business Response

  Date: 04/09/2025

  Rent-A-Center (RAC) transactions are not financing arrangements or loans. *** purchases the merchandise selected by the customer from the host store and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law. Rent-A-Center denies any allegations of being unprofessional towards ********************* he has acted disrespectful and offensive towards Rent-A-Center staff. Due to this, we have chosen to terminate all agreements with Mr. ******** and no longer moving forward with leasing our property.

  Sincerely, 
  Rent-A-Center 

  
  

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Am not liable for this debt with Acceptance Now. My account have been settle in full. I need the acounts to be remove from my credit report.

  Business Response

  Date: 04/07/2025

  Rent-A-Center promptly investigated the complaint and found no record of reporting the referenced lease account for Ms. ******* We kindly ask Ms. ****** to dispute the lease in question indirectly through the applicable credit reporting agency, providing any supporting documentation, so we can conduct a thorough investigation. 

  
  Sincerely, 
  Rent-A-Center 

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed my credit report and noticed an inaccurate and invalid account reported by ********************** This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

  Business Response

  Date: 04/01/2025

  Our office is in receipt of your complaint submitted through the Better Business Bureau.
  
  Upon receipt of your complaint, Rent-A-Center (RAC) submitted a request to have all trade lines reported by us removed from Mr. ******* credit. The AUD control numbers are AUD-******** and AUD-12193036.
  
  *** can request but not guarantee that the credit reporting agencies will comply with our request to remove the trade line and there are no guarantees as to the effect of the removal of the trade line on the customers credit score or status. Updates to credit may take up to sixty (60) days to reflect.
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 04/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented from rent a center for almost 3 years. Ive rented several items over these years and i have been on auto pay. Recently when *********** crashed my account was knocked out of bill pay and the store manager reached out to me about the payment. I was told it was one amount and then it changed to another. I asked questions but never got any answers. I requested to speak to a regional manager and was told i could not. After about a month of going back and forth i was able to talk to someone. After speaking to thios manager i found out that money was being taken from the company by several employees. I paid off my things and was still being charged for other things. They took around 3k of my money but only offered to pay back $176. I need someone to help me get my money back. This is unfair and morally wrong.

  Business Response

  Date: 03/28/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *********************** - Retail Services MD, LP. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Dispute of Account Number ********* Fraudulent Activity Dear *********** am writing to dispute the account listed under the reference number above on my credit report. This account was opened without my authorization, and I have no recollection of applying for or agreeing to any terms with PREF LEASE. As a result, I believe it constitutes fraudulent *********** accordance with 15 USC 1692g (Validation of Debts), I am requesting that you provide verification of this debt or a copy of the judgment within 30 days of this notice. To date, I have not received any signed documentation or contract that proves I consented to this account. Without a valid, signed agreement, there is no legal basis for this account to be associated with my name.Since I believe this account was fraudulently established, I request its immediate removal from my credit report and ask that all collection activities related to this account cease. If you are unable to provide the necessary documentation within the 30-day period, you are required by law to remove the account from my credit file and stop any further collection attempts.Please confirm receipt of this letter, and inform me of the next steps to resolve this issue.

  Business Response

  Date: 03/27/2025

  Our office is in receipt of your complaint submitted through the Better Business Bureau.
  
  Upon receipt of your complaint, Rent-A-Center (RAC) submitted a request to have all trade lines reported by us removed from Ms. ****** credit. The AUD control number is AUD-12138082.
  
  RAC can request but not guarantee that the credit reporting agencies will comply with our request to remove the trade line and there are no guarantees as to the effect of the removal of the trade line on the customers credit score or status. Updates to credit may take up to sixty (60) days to reflect.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Sincerely,
  
  Rent-A-Center