Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

Headquarters

Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,620 total complaints in the last 3 years.
468 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,Hello, my name is ******* **** and I have been a Rent-A-Center customer now since September October 2024. When I first came to yall the refrigerator that I wanted because I wanted a brand new one and silver, bigger, and **** and I picked it out and he asked if I would use this very very very used broken black small refrigerator. He said I would have mine within seven days. I called back was told it was on backorder. It would be and they would let me know called back again. Said it should be in anytime. I was paying the same price for a brand new refrigerator. For this broken used dirty small refrigerator. I spoke with **** because **** apparently didnt work there anymore and **** told me it would be handled and I would get the new one and we would just switch them out and that the money I put towards this used broken one would go to the new one. After this one completely stopped cooling I I called. The young man answered the phone I explained the situation said it was completely going out now and **** had already told me they were gonna get me the big silver one. ess. I dont know if its because people are desperate when they go in there as far as my situation was I wanted to use local and had planned on like I told **** and **** was going to do the cash pay off within 90 days and yall made that impossible. I will be in next Tuesday to make my payment as Im sure this wont be resolved. I will also be looking to purchase a brand new refrigerator elsewhere. I will schedule yall for a pick up as soon as Im done so Sincerely ******* ****
Business Response
Date: 06/12/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ******************** As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 23rd, 2025, I was planning to start two agreements with this store. I was asked for my card number and charged the amount of $305.05 for both agreements combined. I called the store on May 24th, 2025 to confirm my delivery for washer and dryer as well as a sectional. An employee answered and advised me that we could not move forward due to income verification. I stated that I understood that we could not move forward meaning I would not receive the items I paid for. I was told by store Employee ***** that I would possibly receive a refund of $305.05 back in cash instead of being sent back to my card ending in 4725. ***** stated that my refund of $305.05 will be sent back to my card ending in 4725. It is now June 5th, 2025 and I have not received my refund. Every time I call they give timeframes, the first was 3-5 business days, then 7-10 business days, then I have to wait for the manager to come in the store, there is no money in the drawer. I should not have been asked for my card information before all the necessary steps were taken and documentation was verified.
Business Response
Date: 06/17/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Ms. ***** and reached a resolution to the matter. Should Ms. ***** have any questions or concerns regarding her refund she may contact the store directly.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, ***
Customer Answer
Date: 06/17/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was an extra charge on my account, after I paid for my furniture in full. I saw there was a charge for six dollars by Rent-A-Center. I called an ex with the charger was regarding. They said it was that I joined aclub. I said I never joined the club and how do I get a refund? She told me that somebody called me back the district manager 24 to 48 hours. I waited the first phone call I made was on May 12 the second phone call I made was on May 17. I was toldby the young lady that she tried to get in contact with the district manager. He didnt answer his phone. She called ****, who was at store And he said he would help me with the refund that I just need to go to the store tomorrow, I went to the store next day I was told by **** that the six dollars was for Insurance for the furniture and just in case I lost my job Iwould be insured. I called BS on that and he told me that if there was an issue with my furniture, they wouldve came out and at it. I said I called you guys about a year and a half ago. I had an issue with the furniture. It was put together wrongand I was told that nobody could help me. I called after I left the store and was told also by **** that I had to pay that six dollars and I called corporateagain after I left the store and was told I was not obligated to get that six dollars insurance. So then I called back on the May22. I was told that a representative should call me the day after memorial day I was still not called and I called today and I wastold I cant do nothing until I speak to a district manager. Its been a month already and they said unless the district manager calls me, I cant speak to nobody else, but he has not called me back in four weeks. I just want my refund of $288 that was taken from my account without my knowledge or permission. .
Business Response
Date: 06/05/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 06/06/2025
I am rejecting this response because: I was told by the corporate office that a district manager would be calling me, Since May 12, 2025, ONLY to find out there is no district manager. They have been lying to me and misleading me this whole time. How are you going to let a company do this to a hard working mother of 3 kids.
Business Response
Date: 06/11/2025
This is Rent-A-Center's second response to Ms. ********* complaint. After a review of the rejection, it does not appear that a response to Ms. ********* dissatisfied is required. As previously stated, Ms. ******* rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************. All matters have been addressed, and we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.)Rent a center broke my fence 2. )Sold me a couch that is messed up 3.) delivered a refergerator that is damaged and I had to replace water filter and water lines. Previous renter cut them out.4.) sold me a bed that had a hole at the bottom and I had to rent a truck to bring it back. Because there truck was not working.5.) I had to buy and install power line for dryer machine because they did not provide one 6 ) washer and dryer all dented up 7 ) said they would replace sofa but never did.8.)kitchen table has scratches all over the side.9.) manager refuses to do anything about non of these issues 10. ) called the corporate office in *****,**. Several of times. They promised me some one would call be back to take my statement but no one ever did. When I call back to check the progress of my tickets. They said they where resolved with out me knowing about the outcome. No one even took my statement. And they just close the tickets. They keep giving me the run around.
Business Response
Date: 06/06/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Mr. ******* and reached a resolution to the matter.

Given the facts as stated, we consider this matter closed.

Sincerely,

Rent-A-Center
Initial Complaint
Date:06/02/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/1/25 I called the store to put in an order for a Whirlpool Front load washer and dryer that I previously picked out on their online site. ****** was the salesman I spoke with. I asked him to go to my account and make note of the choice I'd made. Within minutes he said he had and made arrangements to have it delivered in 2 days. When delivery was made it wasn't what I ordered. The brought conventional sets, although new and in the box. I mentioned that I had mobility issues and this set is too low to the ground. I was told I could receive the ones I ordered although it would take a week or so. I made the decision that since a month was paid I'd keep the conventional set for 30 days but on the first of the coming month (June), they'd deliver my Whirlpool front loader and dryer. Well, I contacted them on the first and was told THEY felt the ones I had would be BETTER for my mobility. I still insisted on what I ordered. I was put on hold. ****** returned and stated he was only doing what he was told. I asked by whom. I'm the customer and the one who purchased the order. For a brief minute he continued his argument that he felt the set I had was better for me. I told him to cancel the for the Whirlpool sets and to retrieve the conventional sets ON THAT DAY. (Saturday 5/31/25) and I have text from them saying they would be out between 3-5p.m. No one showed. I called them on Monday and inquired why no one came. The stores manager assured me someone would be out today (again between 3-5p.m) because on tomorrow I would be charged another month. Again, no one showed.
Customer Answer
Date: 06/03/2025
My complaint has been completely resolved to my great satisfaction. Please remove this complaint from this company's record. The regional manager was instrumental in acquiring my business again and thanks to the BBB whose influence moved the dial quicker for me.
Business Response
Date: 06/03/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Ms. ********** and reached a resolution to the matter. Should Ms. ********** have any questions or concerns regarding her delivery she may contact the store directly.

Given the facts as stated, we consider this matter closed.

Sincerely,

Rent-A-Center
Customer Answer
Date: 06/04/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:05/31/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I **** ****** walked into the rent a center in Kingman Arizona looking to apply for the delivery job that they are hiring for. Well while I was there they had said something about an employee that now works there named ****** ***** which is my wifes ex and father of her child. Well while in this said store I had asked for the said job above and I was told by the manager that they would have to talk to the other employee ****** if he can put his differences aside after I had told the manager ******* that I would put my differences aside. Because I needed to get a job and make money to support my family and save my stuff that Im renting from them. Well a day or two passes by and I get a call from ******* stating that I cant get the said job because the other employee cant put his differences aside so I can continue to support his child that he doesnt support. So I would like to know if they are allowed to do this to me or if this is even allowed at all? As Im trying to get a job to support my family not start drama with the said guy. Im only there to make money and go home to my family.
Business Response
Date: 06/02/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *****************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 06/02/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:05/31/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have been renting from rent a center since 2022 started with a couch tv and game system together. This year I added a tablet and a tv. So for three months my payments keep getting higher and higher each month. So this month I go in the store and a tv and couch are still on my account after being paid off two months ago but they came it didnt go threw for some reason and would fix it it didnt accept pay off last month still wasnt showing paid and still showed up on my account once again so I pay my 450. And told they will fix it. So this month once again my payment was over 450 so have to go in the store again and once again tell them the couch and tv are still on my account. So they want 600 and something this month the store takes only the 450. Gives me owner ship papers for tv but not couch. ****** its paid for so I go to my account once more couch is still on there. So I call my store the manager not in so I call corporate they say its paid off but cant send or give me owner ship papers but removed it from my account. So I bring up my next issue. I notice my game system says I have 21 more payments when it was only 36 o begin with and I have been paying on game systems since 2022 or 2023 which is around 2 years a little ver which means my game systems should be almost paid off not having 21 more payments, which was the deal with my 65 inch tv I got it in April of 2025 I had 7 payments Ive paid 3 which should leave 4 payments left not 13. I told correct that they need to go back to when I started renting from rent a center and check 1 how my consoles needed up on some contract when 1 was on with couch and tv and one was on contract by its self. Then 2 find out how more time got added on to my account for my game systems and the same thing with my ******************************************************************************** for a liability waver fee when I pay ***** a month for insurance benefit pluse so why am I being charged a liability waver fe
Business Response
Date: 06/02/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Ms. ****** and reached a resolution to the matter.

Given the facts as stated, we consider this matter closed.

Sincerely,
Rent-A-Center
Customer Answer
Date: 06/02/2025
So I talked with the company they offered to have my payment in July pay the game council in full after finding in 2023 the contract had been changed from 36 to 46 mos to then even longer and that I had paid ***** for for them and should have been paid off before now.
Customer Answer
Date: 06/03/2025
I am rejecting this response because: I feel the game consoles should be paid off as of this month considering we paid 3300 already on them way over the original agreement. So when we made the payment this month it should be our last one should get a ownership certificates now not pay a payment next month and then there paid off no they should be paid off now I feel any extra we have paid should go towards our account
Business Response
Date: 06/03/2025
Rent-A-Center (RAC) transactions are not financing arrangements or loans. *** purchases the merchandise selected by the customer from the host store and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law. Ms. ****** has not paid beyond what is outlined within the agreements she willingly entered into. We will not adjust her remaining payment obligations, and she is responsible for the remaining amount in order to obtain ownership. We request Ms. ****** to contact her local store should [he/she] have further issues.

Sincerely,
Rent-A-Center
Customer Answer
Date: 06/03/2025
I have reviewed the business response and accept this resolution. I will pay the 450 that we agreed upon yesterday on July first with us paying off consoles at that time with obtaining ownership papers for the consoles
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rent a center has refused to chance my due date even after I paid the amount to change my due date- I have asked to change it to the 1st of every month- they refuse and now show up to my house three to four times a week to harass me. The manager, **** appeared at my house today and peered into my back yard where myself and my young children were not fully dressed and in a vulnerable setting. He sat on my porch and argued with me and when told to leave he still lingered for 5 minutes just starting at my children causing them to be afraid. He used a rough tone with me and was talking loudly in front of my neighbors outside. I told him this is private property and he is trespassed and he still lingered. I am uncomfortable and now feel unsafe in my home because of this.
Business Response
Date: 06/04/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Ms. ***** and have reached a resolution. We appreciate her attention to this matter.

Sincerely,
Rent-A-Center
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a switch ***** bundle from rent a center. They gave me a switch with someone elses account with the game. I could not access it. I made 3 payments a total of 120 dollars for this product. They took it stating that had to give a product that worked. I waited three weeks. I asked to simply refund my money or put the money towards another product Im contracting they refuse. And wont send me a new product either
Business Response
Date: 06/02/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Ms. ****** and reached a resolution to the matter.

Given the facts as stated, we consider this matter closed.

Sincerely,

Rent-A-Center
Customer Answer
Date: 06/03/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:05/30/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I been a customer with ******************** gif 5 years I purchase a dryer refrigerator and now purchasing a washer and dryer my washer broke down I couldnt use my appliances for 2 weeks I made a payment of ***** I was told by the manager **** he will waive the vect payment so I was provided a washer and was told by **** they dont do loaners so I had a washer thank god for ******* he got me a washer and I had to sign a agreement **** took a 1.00 from my account for the new agreement and then when it came to my payment he took a fiull payment told me I owe ***** my phone wasnt working he took ***** I am so tired of his greedy a** unprofessional bipolar he is the worse I ****** never get anything from this company again if they had a dog house I wouldnt order I been s customer for iced 40 years in different states and purchase items this is the worse store and management
Business Response
Date: 06/02/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Mr. ****** and reached a resolution to the matter.

Given the facts as stated, we consider this matter closed.

Sincerely,
Rent-A-Center

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Rent-A-Center, Inc. is BBB Accredited.