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Business Profile

Online Retailer

Bench Daddy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Bench Daddy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom Bison double ply banded shirt on 19 February, 2024. I have not received my product and I have called and emailed them a few times for an update but they do not answer the phone nor reply to my emails. Order number is R904534583. Request shipment asap or a full refund. We cannot do business this way.Order Summary CUSTOM BLACK BISON ******************** SHIRT 500 SERIES - SINGLE PLY OR MULTI PLY CHEST MEASUREMENT: 48 ARM MEASUREMENT FOR SLEEVE: 14 ENTER MAX ******************** PRESS: 300 BODY WEIGHT: 223 HEIGHT: 70 PLY STRENGTH: DOUBLE PLY OPEN BACK OPTION: OPEN BACK WITH VELCRO STRAPS SKU: CBBBSPMP - 500 $375.00 Subtotal:$375.00 ************** Priority Mail):$23.95 United States Sales Tax 8.25%:$30.94 Order Total:$429.89 Selected payment method:Name C2 ************************* USMC Retired

    • Initial Complaint

      Date:03/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order is 1 month past due. **** is paid; bench daddy wont return my calls or texts

    • Initial Complaint

      Date:02/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a team order for our powerlifting team. After taking months to do correspondence, they finally emailed on 12/14/23 that they received our purchase order and would provide a tracking number. I have yet to receive a tracking number. I contacted them 3 weeks ago. After numerous attempts they answered and informed me my order would be sent on 2/1/24 in an overnight delivery. We have yet to receive the package or a tracking number. I have called over 100 times since last Friday during business hours and no one answers. We just want the items ordered before 12/23 to arrive.

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Silver Killer Bee Bench Shirt on December 29, 2023. The price of the shirt came out to $419.26 with expedited shipping. I emailed the company asking for a status update on January 8 and received a response that they would be checking with the warehouse and it should be shipped out the next day. Since that day there have been numerous emails and phone calls since I have not heard anything back regarding shipping. The order number is R018614234.

      Business Response

      Date: 01/12/2024

      Order has been refunded. Case closed with our customer service *****

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to resort to filing a complaint with BBB last year against Bench Daddy as well. As a powerlifting coach, I wish there was a company that provided a competitive product so I wouldn't need to keep doing this.We submitted an order for $1371 worth of powerlifting equipment on 10/31/2023 and received a confirmation email the same day. I sent a couple of emails in December asking about a status update that did not receive any response. Since reaching the 8 week **** from the date that our order was confirmed, I have now sent 4 emails and 4 phone calls/voicemails between 12/29/23 and 1/10/24 asking about our order and have not received a response.We are now entering into the competitive season and not having the equipment from our order is beginning to have an impact on our season. We would like to receive our order of equipment so that our student athletes can achieve the level of success they have worked for. We would appreciate the BBBs help in resolving this issue.

      Customer Answer

      Date: 01/22/2024

      We have now received our order.  It is unfortunate that for two years in a row we only get our order once we file a complaint with the BBB, but this particular issue can be considered resolved.  Thank you for your help.

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am *********** Powerlifting coach and placed my order on November 17, 2023 for 13 bench shirts. I have contacted the company via email with no response and made attempts to call and they have not answered. I just want the bench shirts for the kids.

      Business Response

      Date: 01/04/2024

      We have contacted customer via email with scheduled time to ship.

      Customer Answer

      Date: 01/17/2024

      A representative of the company reached out to me on January 4th. They told me my products would ship to me on January 11th with order tracking. It has been almost a week since the aforementioned ship date and I have called and emailed multiple times, to no avail. I just want the products when they say they will send them or at least update me on the progress when it is delayed. The lack of customer service and communication is infuriating.

      Customer Answer

      Date: 03/07/2024

      I received the shipment 

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/30/2023 I ordered a custom made "Super Bison Bench Shirt 500 Series". It's supposed to take **** weeks to receive. What I received on 9/2/2023 was a "Silver Killer B Bench Shirt". I notified the people at Bench Daddy. Sent them pictures as per their request and they have refused to take the shirt back. There are demonstrable differences in what I ordered and paid for and what I received. I didn't want to go this route, but the company has been unresponsive. I will include links to what I ordered and what I received. Super Bison Bench Shirt: ****************************************************************************************************************************** Silver Killer Bee Bench Shirt: ******************************************************************************************************************************************* As you can see from the pictures and description there are not the same. And it's highly doubtful that they custom made a shirt and shipped it to me 3 days later.

    • Initial Complaint

      Date:02/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The product was purchased on February 2,2023 and was $473.39. It said that the product would ship in 2-5 business days and a shipped email would be sent to me. I haven't received anything and even paid for the express shipping to get it in time. I emailed them and they told me to give them the order number so they could help me. After I did they haven't answered since. The order number is R970310882. I had ordered it trying to get it for my last meet but I don't even think it'll come in time.

    • Initial Complaint

      Date:02/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Bench Daddy product from BenchDaddy.com on December 28, 2022 (order # R310150025). The product cost $75.35 with **** priority shipping. I still don't have the product, but my credit card was charged on the order date. I emailed them on January 8, 2023 to see if it had shipped or if it were on backorder and did not receive a response. I then called the company on January 17 and 27. I sent a text on the 17th after calling. I have not received a response despite these attempts. I would either like the product sent or I want a refund to my credit card. I've attached the order email and the credit card info. The credit card includes my husband's name, *******************************.

      Customer Answer

      Date: 02/13/2023

      The business shipped the product, so my case can be closed. Thank you for contacting them!

    • Initial Complaint

      Date:02/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i cannot reach the business and have not received a confirmation email.i paid for the expedited shipping but have received no info at all.phone calls and emails and voice messages for unanswered.

    Bench Daddy LLC is NOT a BBB Accredited Business.

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