Reviews

This profile includes reviews for RealPage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RealPage, Inc. has 12 locations, listed below.

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  RealPage, Inc.

  2201 Lakeside Blvd Richardson, TX 75082-4305

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  OpsTechnology

  360 3rd St STE 450 San Francisco, CA 94107

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  LeaseStar

  360 3rd St STE 450 San Francisco, CA 94107

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  Level One LLC

  53 General Warren Blvd Malvern, PA 19355

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  Velocity

  610 S Main St Ada, OH 45810

Review Details

• Review fromBrandon P

  Date: 07/17/2025

  1 star
  I was a Vendor, meaning on their vendor side, vendor credentialing, vendor marketplace. It is terribly unreceptive, excessive fees, process is inefficient for credentialing. I have requested to delete my vendor account for the last 2 months, nothing has been done. Ive called and emailed them at the opstechnology ******** a Vendor, I suggest using an alternative vendor management software. They don't care, their software is substandard, and it's always problematic.

• Review fromToby H

  Date: 07/15/2025

  1 star
  RealPage - is a rip off and waste of time. Don't bother

• Review fromSam S.

  Date: 06/03/2025

  1 star
  Awful customer service and horrible business practices. 2 years ago I lived in an apartment which used this company for insurance without the need for me to create an account. 2 years later, I receive an email about auto renewal. My account was not found and no records of any of my information, including the email address they sent the auto renewal email to. 2 days later they charged me without any sort of approval. Contacting customer support is a nightmare with horrible hours, overseas call centers, and long wait times (30 mins on a Monday evening). This company was happy to charge me for 2 years of renters insurance at a place I no longer lived, but doesn't have the capability of checking if I still live there, nor able to maintain and retain accurate records (unless it's a payment option). This company is truly disgusting. DO NOT BUY THEIR SERVICES EVER.

• Review fromDanny G

  Date: 04/01/2025

  1 star
  I opened a support ticket with them to refund me a few month worth of insurance that I had been paying after moving out, as they failed to stop the payments, and I was told on the phone that the most they could do is two months. Then, they close the ticket I had opened, without any update other than an email confirmation stating the following:"It was a pleasure assisting you today. Your request has now been completed and is now closed. If you have any additional requests, please feel free to send a new inquiry to care[@]erenterplan.com.Thank you,RealPage Insurance"They in fact did NOT assist me that day. They just closed the ticket and nothing else. These guys are so irresponsible.

• Review fromAnna N

  Date: 12/28/2024

  1 star
  In my complex there are no other ways to pay, except through Resident Direct - which is a function of RealPage. On top of my already high rent, I am charged an $80 per month "convience fee." Worse, if you use a credit card over a debit card (which I had to do when I got my wallet stolen), they don't even tell you how much you owe, they show you the landlord's charge and show you that you will also owe "+3.10%." This is criminal and the Company should be investigated for fraud, in addition to all the antitrust violations it has been committing.

• Review fromElisa M

  Date: 12/05/2024

  1 star
  The system is riddled with errors that had to be corrected manually. I received a renewal notice that month-to-month rent would be 2x current rent. When I called the property managers they said that's a mistake and rent will only increase 9%. I had to call multiple times, three months in a row, to get the correct amount reflected in my account each time, because the month-to-month premium kept showing up as 2x my rent.RP failed to pro-rate my rent for the month I moved out, leading to yet more phone calls to management. Sometimes it would add charges retroactively (e.g. I paid my balance in full one month, then the next month my account showed I had only paid a partial balance, and charged me a late fee to boot). I was incorrectly charged 3x cleaning fees when I moved out. I was also charged the month-to-month premium the month after I had moved out.Feeling relieved to have left, because the beginning of every month meant at least five phone calls to management to get the account fixed (which is also to say, management at the property was awful too).

• Review fromalpay a

  Date: 10/05/2024

  1 star
  they charge $56 convenience fee and there is no other way to pay my rent. somebody needs to stop them from doing it. it is not legal

• Review fromRaul P

  Date: 09/03/2024

  1 star
  $147 convenience fee is criminal. Also very deceptive on how you are charged it when you have multiple roommates. Is not clear that you are being charged the fee until you get emailed receipt. 30min on hold and 30min of stonewalling. Classic racket

• Review fromRandy S

  Date: 08/14/2024

  1 star
  Horrible service that monthly payment does nothing for this so called credit reporting company. They literally do nothing except the first initial report. I called so many times and even filed many complaints with them and experian. After multiple calls and complaints to them directly they blaimed it on experian and other credit bureaus....but in turn they NEVER report anything and even after filing grievences it never reported monthly payment on my rent and did absoluetly nothing like other rent reporting agencies. I had them for about 9-12 month period and I called about 6 times for the same run around lies. This is officially a scam. Not the most expensive buy a waste of time and energy.

• Review fromMarcus K

  Date: 08/13/2024

  1 star
  $27.12 convenience fee!!!! WTF!This is absolutely disgusting! I will NEVER use it again. I will only pay my apartment rent via money order now! Times are hard and companies like this disgusting company IS the problem!