We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Supplies

CJH Equity LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription for their dog toy delivery service on 1/26/23. On 2/18/23 I received a delivery for a Bullymake box despite my cancellation. I contacted customer service to ensure I was not charged for the box. I was told that, because I did not respond to a request to state a reason for my cancellation, my account was not cancelled, therefore I owe for the product delivered....citing company policy. I disputed this policy and informed them of the illegal nature of the policy. I am seeking reimbursement of any charges made to my credit card. Case law supporting my position can be found here:******************************************************************************************************************************************************************************************************************************************************************************

  • Initial Complaint

    Date:02/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a 1 month subscription to try out the box and see if my dog liked it. Dog would not even touch the toys and never opened the treat bags. Asked for a refund and said they do not give refunds to used toys or opened treats. I tried explaining that i never opened the treats and my dog never used the toys but they still refused. I just want a refund. Willing to return box and everything. Very upset that they do not disclose any of this information up front and that customer service is difficult to contact to fix the problem.

  • Initial Complaint

    Date:02/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When folks cancel their subscriptions, it means they no longer want the product. I canceled within the past month and they are still charging my bank and sending the boxes. Today 2/9/2023 I received tracking again. I want a refund and I demand that they take my credit cards off their website. They have no way on their website to remove the cards, and I consider this theft. If they are not removed promptly I am going to call my bank, block them, and file a theft claim with my local police department here in **.

  • Initial Complaint

    Date:02/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is using a bait and switch type model. They say you can cancel your plan but once trying to do so, was told very rudely via email, "you knew what you signed up for". While the box is not bad, the products are fine for most dogs I'm sure. It wasn't a good fit for mine. I do many monthly subscriptions and have always been able to cancel when needed and I ultimately go back after a break. This is an exception. After further looking into Bullymake I've found that this is common with them. I'm currently moving after having been laid off and can not afford this at this time. I'm left with no option other then to cancel my credit card account. I'd would NEVER recommend this company.

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally used a subscription purchace. After three months was not too happy with service. Requested cancellation 2 times, yet i still continue to receive and am charged for items i do not want. Cannot get in touch with anyone on their end.

  • Initial Complaint

    Date:01/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sometime in November of 2022 I contacted Bullymake and explained that my payment for December 3rd would be late because my entire November paycheck was stolen by someone online and the individual left $65 in my account. I even provided a copy of the fraudelent charges. The individual that I communicated with was only concerned with when they could take the payment out for December. On January 16th I contacted Bullymake again and requested for my account to be canceled and for my credit card information to be removed as there is no option provided on the website to remove payment methods. I received a reply stating that my account had been canceled. On January 17th a payment for $52.83 processed in my bank account. I contacted ********************** twice and spoke with ****. I requested that a tracking number be provided since they already took the money out of my account. I communicated this request twice to **** and she has avoided giving me a tracking number which leads me to believe that **** and Bullymake have decided to keep the payment that was taken from my bank account. I am still trying to recover from the fraud to my account and now I'm dealing with a company that feels like it's okay to keep my payment and ignore my requests for a tracking number. At this point I would like a refund since **** refuses to send my dog his Bully Box tracking number and Jetz and Bullymake are refusing to issue a refund. I will be providing all of the communication emails as I save everything.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a one-time bully box for a friend as a gift. There was an option to select one month. I was continued to be charged monthly after that, but was not aware my friend was still receiving the boxes since they live in another state. They did send emails but I was under the impression that it was a one time order. I was unable to cancel until I emailed them and there was no customer support service I could speak with on the phone. It is deceiving customers, especially who use this as a gift. It was 6 months and $50 per month until I realized. Incredibly dishonest.

  • Initial Complaint

    Date:01/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel as it says can be done by contacting customer service but was told I can't even if I pay the different from the shipment price to the cost of the onetime shipment. I was told I can choose a shorter subscription length but I can't cancel. So... you can't call customer service to cancel as it's stated.

    Customer Answer

    Date: 01/17/2023

    I received and email on 1/12/23 that's they cancelled my subscription. I replied to one of the emails from them letting them know I had contact you and that I had sent a copy of the emails and magically, they cancelled my subscription. Thank you for your help and all that you do to help!

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from there website and explained the dog I had , I got toys I couldn't use. I sent them back and got no refund or response from them about the return. I spoke with someone via email about my displeasure and that the toys would not work for my dog. That I couldn't use their subscription service. I was billed for another subscription box again.

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the same complaint that it appears a lot of people do. I signed up for a 3 month subscription with Bullymake and they have continued to charge me beyond the 3 months. They do not respond to emails and there is no phone number to contact them. They appear to have a chat feature on their website, but it doesn't actually work.

    Business Response

    Date: 03/22/2023

    Consumer Response /* (2000, 6, 2023/01/04) */
    BullyMake responded today and cancelled my subscription. I'm satisfied with this action. Thank you.

CJH Equity LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.