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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Reviews

This profile includes reviews for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    Customer Review Ratings

    3.3/5 stars

    Average of 33 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromJose R

      Date: 11/19/2023

      1 star

      Jose R

      Date: 11/19/2023

      Lost a customer for a lousy 20 dollar float when my monthly deposits are $5,000. Makes no sense. Change your business model if you want to grow. Just my two cents.

      FloatMe

      Date: 11/30/2023

      Hi there, 

       

      I'm very sorry your experience was not a good one. Please contact our Member Experience team at floatme.zendesk.com. We're happy to investigate the issue further. 

    • Review fromBonnie R

      Date: 11/19/2023

      5 stars
      The Floatme customer support helped me change my due date immediately. Im so grateful. Thank you. Love your app. ?
    • Review fromRyan P

      Date: 11/14/2023

      5 stars
      thanks for being here when i needed you, and for being responsive to my unanticipated issue.
    • Review fromChristopher S

      Date: 11/03/2023

      5 stars
      This app Is the best ever I use it console cybersine. I installed it.
    • Review fromAnnatte P

      Date: 11/02/2023

      5 stars

      Annatte P

      Date: 11/02/2023

      Floatme was just what I needed for some unexpected fees. Easy and covenant. Great app

      FloatMe

      Date: 11/06/2023

      Thanks for the feedback! If you ever need anything don't hesitate to submit a support ticket in-app. We're here to help!
    • Review fromJana

      Date: 10/30/2023

      1 star
      Unfortunately float me membership fees dont justify the $25 advance that I can only get every month with them. Its kind of absurd to think $25 can help someone get through a tough time. Its not worth it when Ive been using them and been paying back on time every month with no increase in the advance after over 6 months at least (almost a year). Unlike ****** app for example that allows me $200 advance per month with the same infor they have on me. Its a world of difference these two. And ****** app is much better too with $100 they give me. Floatme doesnt compare.
    • Review fromJohanna H

      Date: 10/26/2023

      5 stars

      Johanna H

      Date: 10/26/2023

      FloatMe is 100% legit, great company to do business with, customer service is fast to respond and works very hard to make sure your experience is the best.You receive your float in lightning speed. Been doing business with them for 6 months and never one single negative issue.Highly recommended.

      FloatMe

      Date: 10/29/2023

      Thank you so much for the positive review! We are so happy we've been able to help. If you ever need anything don't hesitate to submit a support ticket via our app. 
    • Review fromJenny C

      Date: 10/10/2023

      1 star

      Jenny C

      Date: 10/10/2023

      I only needed a few bucks until the 13th but balance was too low? What do u think the amount should be??If it were high I would not be in this situation

      FloatMe

      Date: 10/22/2023

      Hi there, 

      We're sorry for any inconvenience. Our system does use certain data points to minimize the risk of an overdraft fee upon repayment, or of a defaulted ********** of these requires members to have a positive bank balance when requesting a Float. We appreciate your feedback and will take it into account when making improvements to our system.

    • Review fromMichelle P

      Date: 09/28/2023

      3 stars

      Michelle P

      Date: 09/28/2023

      I got an email saying my account was cancelled after my request to close it. Then I got another email with instructions on how to cancel it. Is my account cancelled or not?

      FloatMe

      Date: 10/22/2023

      Hi there, 

      We apologize for the inconvenience. It seems two support tickets were submitted for this issue, which explains the multiple responses on our part. I can confirm your account is canceled and you will no longer be charged.

      Thanks!

    • Review fromMario W

      Date: 09/18/2023

      5 stars
      Thank you for your speedy response and service. I enjoy this app. Thanks again!!

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