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Business Profile

Property Management

The Lynd Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for The Lynd Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Lynd Company has 45 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in the ************* apartments located in ***********************************. I submitted a work order to have my dryer repaired on 06/05/2025. It is now 06/12/2025 and the management refuses to repair my dryer I have been told several times maintenance would come and ***** the dryer still no one has came by. I have reached out to **** management company via email, and by phone and I still have not been able to get in touch with anyone. Some one needs to be held accountable I have not been able to wash my clothes for 7 days.

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - **** charged me almost $6,000 in unfounded fees despite clear written documentation of my move out notice and attempts to communicate with the property, well within required timelines per my lease.- **** also unlawfully withheld my $3,097 security deposit, failed to issue any legally required move-out statement, and subsequently assigned an illegitimate debt to ProCollect in retaliation for my complaints I moved out of ********************** Apartments in ******, ***** on August 24, 2024, after providing appropriate written notice of 61 days prior to lease termination (lease end date 9/14/24) and stating in writing that although I would be moving out in August 24, I would of course make payment for September 1-14 per my lease. I was unable to turn in my keys on move out date as the leasing office was unoccupied the entire week of my move-out (likely due to the ownership change) so I emailed asking how I could return the keys and make my last payment. I never received a response to my email. When I tried to log in to pay my rent for September, I briefly saw a notation of charges $4314 for an early termination fee, $1756.95 for an early termination fee, $75 for a "heavy clean" (despite hiring a professional move out cleaner) and $25 for unreturned keys totaling $5,652.95. While I was able to see those charges, I realized I was locked out of the tenant payment portal, with no way to pay the last 2 weeks of rent owed. I never received an itemized statement from ****.I attempted to contact the property several times to no avail, and it took me until September 9 to get a valid contact for the **** Regional Manager, ****** *******. ****** has repeatedly ignored my emails. The next communication I got was in May 2025 when ********** reported a collection account from ********************** in the amount of $2174. I reached out to **** again on May 3, and have not received a reply.

    • Initial Complaint

      Date:03/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This apartment complex charged me $720 ($45/month) over the course of 16 months for a carport I did not sign up for. After going back and forth with them for months about returning the money to me, their response was it was listed on my monthly statements, however, on the monthly statements it does not list the option as a carport only a number and a letter. Which I assumed to be one of the many add ons they list, like pest control, valet trash, sewer, etc. They even forwarded me an email they sent to corporate stating that there was no record of me signing any addendum to have $45 charged monthly for a carport that I did not park in oncebecause I had no idea I was paying for it. These people belittled me for months saying I wish I had the peace of my to swipe my card and not know what Im paying for when that was not the case at all. I even sought out legal representation and emailed them a demand from my lawyer to pay me back the money I was owed and his fee, and they did not respond. In the end they stated they would give me half my money back because the mistake was my own, which wouldve been $360 but instead they decided to credit me $355, which is less than half. I would like the remaining $365 returned to me.

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived at this apartment complex for about five years now. We've never had an issue about parking space 368. That space is also given a faded label of "Tow Away Zone". The fact that that is faded, that we'd been able to park there previously without issue and the slot has a parking number led me to believe that the paint note isn't valid like the other painting notes in the parking lot so I used that spot as a parking space. I had to pay a bill of $536.01 to get my car back from the towing location. The problems caused by this conflicted mislabeling, I don't feel, is the fault of the residents. I feel the parking label should have been removed, the paint with note "Tow Away Zone" be redone and/or have the slot painted with yellow stripes across as the bottom floor had else the complex owners are leaving it, out of negligence, as a trap for their residents who may be looking for a decent parking spot to mistake it with a payment almost worth half rent. From what I'd found from ****** search, asking "is it illegal to have a parking number on an invalid parking spot", the response said "Yes, it is illegal to have a parking number on an invalid parking spot, especially if it's a designated handicap spot, as it essentially misleads drivers into believing they can park there when they cannot, which is considered a violation of accessibility laws and can result in fines depending on your location." This is my predicament exactly but I felt I would need that validated with the law directly pointed out to them in order for that to hold any weight against the apartment complex managers. I tried to find that law but couldn't. I've spoken to several law firms and they told me my claim isn't strong but didn't confirm whether that law exists. The new lease made demands all residents waive the right to file class action lawsuits and any suit filed individually may result in them terminating our lease. I asked to be reimbursed and the office has so far declined.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 09/08/2024 Amount: $1033.06 This was for first months rent and deposit.After submitting payment, they denied my application and have yet to return my funds.The main property manager who has been fired and replaced said a check was issues to me, but there was never a claim is what the new property manager has told me?Doe's not involve any advertising.

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the first week of August 2024, my husband and I made multiple attempts to contact the leasing office to discuss options for terminating our lease. Unfortunately, we were unable to reach anyone for several days. When we finally did get in touch with someone, we were informed that they were a temporary staff member and advised to refer to our lease ************ a result, we decided to visit the leasing office in person on August 3, 2024, where we met with *****, the property manager. We discussed the terms of early lease termination, and it was agreed that we would pay the early termination fee as well as any applicable cleaning fees. We also confirmed that we would vacate the property by August 15, 2024. ***** assured us that we would receive an email confirmation of our notice to vacate, along with instructions for paying any associated fees.However, the email we received only stated "Notice received" with no further details or next steps. Since that time, both my husband and I have made several attempts to contact the leasing office by phone to confirm the next steps and discuss our move-out process, both before and after vacating the property. Unfortunately, we have not received any response.Additionally, we recently received a statement with rent charges through October, which we are disputing based on our agreed-upon move-out date and lease termination.Given the lack of response and the ongoing confusion, I respectfully request immediate clarification regarding the following:Confirmation of our lease termination and move-out date (August 15, 2024).A detailed breakdown of any fees owed, if applicable.Resolution of the rent charges through October, which we believe to be in error.We would appreciate a prompt response to this matter to avoid further delays or misunderstandings.

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lessee at ********* Apartments *************************************** full/on time. ******************* misrepresented a debt (not owed) to the collection agency Pro Collect which in turn reported a collection debt to the credit bureaus now on my credit report. I have attempted to contact **** multiple times and left messages concerning this issue. No response. Pro Collect will not remove the negative information on my credit reports. I do not owe any amount of money to any of the parties mentioned above. Please assist. Thank you.

    • Initial Complaint

      Date:10/03/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There have been roaches and bugs in my apartment since move in. The office staff is not fixing the issue. I keep getting told that I have to wait for pest control to come on Fridays. This is not working as they have sprayed multiple times and I'm still dealing with roaches

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute an inaccurate and unlawful balance reported by ******************* to Pro Collect. This account pertains to an application fee for the Enclave at ***********, but I have never applied to or stayed at this *********** the Enclave has since been sold to ********, I am unable to obtain any information regarding this alleged debt, which further complicates my ability to address this matter. I believe this charge is erroneous and should not be reflected on my credit report.If this account is not deleted and removed, I will have no choice but to file a report with the ********************* and pursue a fair housing complaint. I request that you take immediate action to resolve this issue by deleting this account from your records.Thank you for your prompt attention to this matter. I look forward to your swift response.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into my this apartment complex on Saturday 8/10/2024. I received the keys at 10:35 am with ******* in the leasing office. After paying deposit I received my keys and went to the apartment home. Once entering the home I noticed how filthy, smelly, and ***** infested the apartment was. My front door looks like someone had tried breaking in, roaches are all over the home and inside appliances, there are yellow stains on the baseboards and the ceiling fan blades. The kitchen cover for the lights was off. The light coverings to the fans were off and left on the kitchen countertop. My living room window is missing the screen, I live on the first floor with small children. The toilet seat was on top of my living room counter. There are cigarette ***** on the bathroom counter. The bathroom mirror is tarnished. There are dead roaches in the bedroom closet light. There are filthy moldy vents. I informed ******* of the apartment home. She told me she would send maintenance on Monday. Maintenance never came until Thursday 8/15/24 and did not repair nor replace any of my maintenance request. I spoke with Manager **** and she has no remorse that they moved me into an apartment that was not safe or ready for my children and I to move in. They did not do a walk through prior to my move in date. I have 2 sick disabled kids with chronic lung disease. I have given this apartment complex time to make things right but at this point I am being ignored. I would like to be released from my lease. Please if anyone can help me resolve this situation. I have taken pictures the day of move in and the apartment complex has received the same pictures but are not helping or willing to resolve this issue of moving me and my young kids into a filthy ***** infested apartment.

    The Lynd Company is NOT a BBB Accredited Business.

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