Complaints

This profile includes complaints for The Lynd Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Lynd Company has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Lynd Company

  8000 W Ih 10 Ste 1200 San Antonio, TX 78230-3872

• 

  The Lynd Company

  13230 Blanco Rd Ofc San Antonio, TX 78216-8257

• 

  The Lynd Company

  109 Southfield Rd Shreveport, LA 71105

• 

  The Lynd Company

  3501 Curry La. Abilene, TX 79606

• 

  The Lynd Company

  10325 Cypresswood Dr Houston, TX 77070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm requesting BBB, *********, La. assistance concerning monthly billing invoices and payments. Monthly leasing invoices from **** ***************** ReSynergy Utility and Elora Place Luxury Apartment complex for which my concerns have not been resolved concerning monthly utilities charges and listed amenities that are not operational or being privated. I have made ongoing attempts to speak with administrative personnel from **** **************** (Regionally or Main Headquarters; ***********, **) however currently there has been no response from the agency's representative (s). There are various concerns such as billing for utilities and amenities for which clarity is needed. (Examples: 1]Billed twice each month for trash 2] Monthly charges for amenities that are not functional or available 3] Bill for services that are not operational or not requested as a resident ) After several months of continued attempts to speak a Regional and / or Main Headquarters **** **************** representative, I asked onsite management personnel here at *********** Luxury Apartment for contact information and was denied the request on July 3, 2024. I'm reaching out to the BBB office here in *********, La for assistance to resolve the ongoing lack of cooperation by **** **************** agency representatives. As mentioned previously, **** **************** and ReSynergy Utility both agencies operate out of the state of *****, however resident at *********** Luxury Apartment are billed separately based on each agency's accounting process which is somewhat confusing to myself and other residents here at *********** Luxury Apartments. Elora is owned by Grand Point *** which main office is in the state of ********; **** **************** main office is in ***********, ** and **************** address is located in *******, **. (Several agencies with limited response)Respectfully, *************************** *********************************************************************************, La Cell no. **************

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in one of their properties. I was released from my lease, but once I moved out, I received a bill stating I was not released for my lease. I signed documentation showing I was released for my lease. I even have emails to prove I was released from my lease. Their accounting team is very unprofessional and unethical. Their property team is unprofessional and unethical. They cannot seem to find my file. And now I have a collections showing for almost $4000 of fees due to this issue. They do not seem to be any help. I keep reaching out , and getting put on the back burner.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is so much to say. They first tell me I get all the promotion for signing up and getting approved. They tell me I do not need to pay a deposit. They told me I can bring my own washer and dryer. After getting approved they say I need to pay a deposit (a day before I move in) our move in date was June 14, Then the day before move in they say we cannot bring my washer and dryer, and they took back one of the promotions. But the THE MAIN THING THAT ****** me off was that the day I went to go pick up the key. I was told by ******** ******* the promotion items are going to be in my apartment. I told *******(new girl) at the front desk there. She told the maintenance people to go bring it to my apartment. Me, my bf and his sister was there when they brought it in. We went to work that day and the next day the item WAS MISSING IN MY APARTMENT WITH NO TEXT OR CALL. NO TYPE OF NOTIFICATION!!!!! ALL WEEKEND I THOUGHT I WAS ROBBED. They told me the day I came to get the key (July 14) Welcome home. I DO NOT feel at home when someone just comes into your own home to take what they say is yours. Not just that they dont even NOTIFY you out of respect. ONE DAY OF MOVING IN and that occured I still got 10 months more and the count down begins!!!! So I went to the manager ***********************. She was the one that authorized for the maintenance to go to my apartment and take the patio set from my balcony. She said that ********* said I was not suppose to get it. When She was the one I was communicating with and she said I do get the promotion. Not only do I not feel safe living here they are very UNTRUSTWORTHY. Then this month (July 24) they said we cant have a bbq grill with propane or charcoal when Ive seen other tenants have one on their patio!!! They do not do what they say and I am very disappointed!!!! I have been here 2 months now and it has not been resolved. As time goes by I feel like they are just picking on me only and not treating me equally as the other tenants.

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company allowed my apartment to become uninhabitable by allowing my neighbors to smoke illegal drugs with a shared vent system. This caused severe health issues and a risk to my young children. Their only solution was to have me pay a $500 fee to get the privilege to move to a new unit and start a new lease. We tried everything to resolve the issue but had to terminate our lease because it was causing severe breathing issues to live in our apartment and exposed my family to illegal drugs. I have contacted repeatedly to try to resolve this in a reasonable manner but nobody responds to my emails or calls (not the ranch or ****) and they have turned me over to collections for $5k while ignoring every attempt to contact regarding the issue. They broke the implied warranty of habitability as listed in my lease and Texas law and refuse to take responsibility despite the neighbor admitting to the drug use in the unit because he smokes medically. They also admit that they had new residents in our unit before end of month after we moved out. These people are not human beings and do not care about legal or moral responsibilities.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: At 3333 Southfork Luxury Apartment in ******, Tx I am faced with my kitchen island granite top broken/cracked with unsafe sharp edges in need of immediate repair. Im sending ongoing urgent help requests to property management (*************************************) and receiving excuses without assistance to repair damages. Heres the dates/time and highlight summary of emai help requests and etc sent.4/16/24: I Submitted maintenance request for repair into Southfork maintenance work order system.4/22/24: Maintenance falsely marked this repair as complete . This item has not been completed as of today. I just observed this issue today (5/26/24)as I entered an additional maintenance request for a separate item.4/27/24 at 5:36am: I sent property manager (*************************************) an email request again to provide a status update on the 4/16/24 kitchen countertop repairs.4/30/24 at 8:47am ******************* (***********************************) sent me an email they are awaiting a quote.4/30/24 at 9:57am: I shared as a result of a recent surgery, I fell and landed on the corner of the counter top which broke my fall and the countertop- it was a bad and serious accident.5/2/24 at 2:20pm: Per property manager request, I sent a photo of damage granite countertop.5/20/24 at 11:39am: ******************* sent me an email stating vendor found. Again, no date/time scheduled.5/20/24 at 10:05am: I requested urgent help to resolve this damage again via email to property manager.5/20/24 at 12:50am: I re submitted another maintenance request to repair the kitchen countertop again.As of today, I am living in unsafe conditions with a cracked granite countertop without any progress of property management resolving this issue immediately. This is a unacceptable for any resident to live in these conditions, I have ongoing growing concerns with this maintenance issue not getting repaired in a timely manner.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident here at ********** at ********************, which is managed by The Lynd Company, since July 2023. On my application I gave them all of my vehicle information and it was accepted. They have since contracted a towing company to tow ALL cars on the property if they are not registered. Signs have been posted in visitors parking to register and a message was sent to residents about parking but if I gave ALL of my information for my vehicle why do I now need to register with a company I have NO DEALINGS with?! Why is that MY responsibility when I submitted all information requested when I applied to live at this property. Doing this to existing residents is ridiculous, especially when you have all information there at your fingertips as a company. When I called the front desk, they verified they had my vehicle information but yet and still MY truck was towed and I now have to pay $325 out of my pocket to get my truck and bring it back to my homethe same place it was towed from. I want my money back!

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 07 2023 I paid $ 350 online 50 for app fee 150 for administrative fee whatever tht is 150 holding fee for holding apt On 08/21/2023 I was notified by email that they changed the apt they were holding for me from 703 to 608 and my move in date had been changed to 10/07/2023 without consulting me or without my consent on 08/22/2023 i asked for a refund I was told it would take 60 - 90 days to process and i would receive a check in the mail i was informed of this by *************************** so Dec 09 I contacted ***** about the status of my refund he said he had to let his manager know and update me 5 days passed and no response from anyone so on 12/13 i called there office and ***** told me his manager said i would not get a refund because it has been to long I asked for a refund 1 month and 16 day after i paid they waited 4 months then denied me a refund

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from **************** Apartments in October of 2023, and followed all the terms that was in my lease and the left the unit in good clean condition. I'm due my security deposit in the amount of $250.00 & my gate remote deposit in the amount of $25.00, for a grand total of $275.00. I provide the forwarding the address to send my deposit on 8/31/23 via email and also in person on 10/31/23. I called **** corporate office and was told I would receive my deposit soon, but didn't provide a timeline. Most recently I've called **** corporate office back several times, the phone just rings, and you are not able to leave a voicemail. I also reached out to **************** Apartments several times, and it's the same thing, phone rings no one answers and you are unable to leave a voicemail. Additionally, I've went on **** corporate website and sent a email, advising them of the situation and asking for assistance, no one has responded nor I have received any updates. I have copies for the cashier's checks where I paid the security deposit and the deposit for the gate remote. As well as proof that I provide the mailing address to send my deposit. I've have tried to resolve this matte several times. I'm due my refund of $275, and I would like to receive my $275 refund and get this matter resolved quickly.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So recently this year it's already enough that me and other residents been having issues with maintenance not doing their work effectively and the fact they make an additional charges to certain things that we need done here that includes getting your tub refurbished or painted and the fact it was hard enough to try to get pest control cuz all they kept telling us including the main office was to get boric acid mind you I am pregnant at the moment and my husband work nights maintenance kept giving excuses of why they don't want to do their work first excuse was I need to be under housing authority second excuse was maybe I should do a service request for housekeeping when I told the main office person about it they told me but I'm supposed to use boric acid and the fact maybe I should keep my house clean like trying to make excuses for maintenance I have to give *************** in order to get pest control again cuz the first time it seemed like it was an issue because the fact I had to state that I had issues with one of the maintenance here secondly they turning us this year for a tub refurbish I don't know if that's legal or what was the reason for it but I'm not the only residents getting charged for that because of the fact they gave us a flyer saying that we got to pay that much just to get our tub fixed but other apartments don't do that and I'm just curious on why we had to do that I never hear that from any other apartment even one of my friends who live in other apartments told me that doesn't sound right thirdly when my mother was rushed to move in here like they was trying to rush her into these apartments they did not organize the apartment at all for her or the fact it was even clean they were still leftover roaches there was still wasp nest in the patio the tub need to be repainted along with certain places and the apartment dents and holes on the wall overall it seemed like maintenance didn't do anything in her apartment

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The challenges I have encountered with this company primarily revolve around a significant breakdown in communication. My residency began at an apartment community managed by ****, known as Legends at Lakeline, which underwent a management transition in June of last year. I opted to renew my lease with them due to an arrangement that promised reduced rent upon renewal. However, since then, there has been a noticeable absence of attentive care and transparent communication.Subsequent to my lease renewal, communication issues have steadily worsened. Sudden rent increases and unexpected supplementary charges have materialized without prior notification. These alterations would only come to my attention after they had taken effect, necessitating proactive outreach on my part to the management office.An agreement had been reached to lower my rent, a commitment that was explicitly documented in my lease agreement. However, several months later, I was informed that my "credit" had been exhausted, and my rent was being raised. This adjustment had never been discussed during the lease renewal process, nor was it documented as the prorated month's free rent being converted into a "credit." This crucial information was never relayed to me or delineated in writing within the lease agreement.Additional and seemingly arbitrary "fees" were introduced to offset what appeared to be fictitious eviction notices left on my door. I was informed that these notices were merely "scare tactics" employed to compel residents to make payments. These financial matters aside, persistent noise disturbances and maintenance issues went unaddressed for extended periods, suggesting a lack of responsiveness.Having resided at this complex under ****** management for approximately a year and a half, it appears that there may be an attempt to exploit my status as a young, new tenant through the imposition of unexplained fees and alterations to lease terms without prior communication or clarity.

  Business Response

  Date: 10/09/2023

  ************ received one month free for renewing lease in March of 2023. He was originally receiving a monthly concession, however in May 2023 we added the remaining amount from the one month free to his account. Once ************ paid rent for **** on May 27th, 2023 this left a credit of $2611.08 and then ****`s rent posted leaving him a credit of $1068.00 towards July`s rent. On **** 23rd ************ paid a total amount of $385.70 which is a partial payment for July rent. This now gave him a credit of $1454.00. After posting July rents he had a balance of $112.09 which resulted in being given a 3-Day Notice to Vacate which is a *************************** Notice. ************ did not make another payment until 07/06/2023 and again on 07/19/2023. In this case, he has eaten his entire one-month concession and is now required to pay his full amount by the 3rd of each month. Our policy states that we will charge late fees on the 4th of each month if rent is not paid in full. ************ continued this pattern of partial payments throughout September. We have attached the entire ledger in full since our take over date of 10/28/2021 and a photo of when the notices were produced based on his full balance.