Complaints

This profile includes complaints for iHeartMedia, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iHeartMedia, Inc. has 86 locations, listed below.

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• 

  iHeartMedia, Inc.

  20880 Stone Oak Pkwy San Antonio, TX 78258-7460

• 

  IHeart Media

  920 W. Basin Rd. Suite 400 New Castle, DE 19720

• 

  IHeart Media

  5595 W. Denneys Road Dover, DE 19904

• 

  iHeartMedia, Inc.

  3305 Old Forest Rd. Lynchburg, VA 24501

• 

  Clear Channel Communications

  5411 Jefferson NE Suite 100 Albuquerque, NM 87109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Desire to cancel subscription. I am charged $5.31 per month for a service I don't use, want or need.I have tried repeatedly to cancel this subscription - for MONTHS and I receive no response. According to their instructions this can be cancelled under the settings but it is not. I have emailed, sent a message on ******** and receive no reply. Please cancel my subscription. Thank you.

  Business Response

  Date: 05/13/2024

  I was able to cancel the ****** subscription associated with ******************** We've also gone ahead and refunded the latest charge. Since the subscription is canceled, ****** will not be billed after today but will have access to subscription benefits until the 9th of next month. An email has been sent to ****** letting them know this has been processed 
  

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** cancelled my subscription saying none payment. I have proved to them twice now by this screeshot of my bank account that they are paid in full. Blogtalkradio has totally refused to deal with this situation. i want my account reinstated and a apology. *************************** name of blogtalkradio show ******'s World

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IHeartMedia added one of our corporate laptops to their MDM (mobile device management) solution on 9/28/23 and locked the laptop on 9/29/23. Several attempts have been made to engage with the company such as reaching out via their "contact us" link as well as calling their support line. In desperation, I even tried reaching out to some of their Tech staff directly. The email that they provide on the lock-screen bounces back emails that are external to iHeartMedia. This is a Mac that was bought new from a reputable vendor (CDW) and I have provided proof of ownership. Iheartmedia has never owned this laptop. All they would need to do to resolve the issue is confirm that the serial number of the Mac they have locked was never purchased by them. The process should only take someone five minutes. Once they confirm that the laptop was never theirs, it's a simple matter to remove it from their MDM. I am deeply disappointed at the lack of professionalism shown by iHeartMedia. We are now approaching a week of lost productivity with this laptop when simply engaging for a few minutes would resolve the issue.

  Business Response

  Date: 10/12/2023

  In no circumstances can the Macbook in question be unlocked. The device is registered in iHeartMedia's mobile device management. We suggest ***** reach out to their point of sale. 

  Customer Answer

  Date: 10/13/2023

  Complaint: 20695406
  
  I am rejecting this response because:

  Simply stating that you cannot remove this laptop from your mobile device management is not an answer. This laptop never belonged to you, so you had no right to enroll it in the first place. You can easily verify that this laptop never belonged to you by checking the serial number against your receipts. 

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/17/2023 POS ****** *iHeartMedia POS EFT RF#****** g.co/helppay# CA CARD#****-$10.81 I Don't have a ****** pay account or use ****** pay. I never purchased anything from IHeartMedia. This looks like it may be a subscription charge. I never subscribed to anything from IHeartMedia. No phone number to call to correct problem. Says to go to a ****** Pay account that doesn't exist. No way to resolve issue. It is only $10.81. But it takes hundreds of dollars of my time to fix the problem. There is not place for me to go to fix the problem. The real problem here is they do the ** charge to 100 million people, at $10 a month. That is a billion dollars in fraudulent income a month. That is the real issue. These people are evil. Yes, its the individual amount, but it is what they are stealing worldwide.

  Business Response

  Date: 09/15/2023

  Spoke to Will via phone today who advised me that he has been able to cancel subscription and resolve his issue. He also provided feedback on making the process for canceling subscription easier by including a phone number to reach a live representative. We do have a **** number which can be accessed via help.iheart.com however we understand that it may not be easily accessible outside of our help page and do value the feedback. If ******* needs to reach out to us again for any assistance he reach us by phone at **************** M-F 9am to 5pm EST 

  -*****

   

   

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iheart media is erroneously demanding I pay them for $1500 approximately that I do not owe them. I agreed to a one time payment of around $800 and now they re chasing me down and using a credit collection agency for the above mentioned sum. The sales person I worked with, *************************** knows this but refuses to acknowledge it. I feel like I am being extorted at this point. I am a small business owner and don't have the time or resources to fight them on this. They will most certainly point to an email I sent that was taken out of context. I know what I agreed to and so does *****.

  Business Response

  Date: 08/25/2023

  We are currently investigating this for *** and requesting an extension on the deadline. 

  Customer Answer

  Date: 08/28/2023

  Complaint: 20491313
  
  I am rejecting this response because: they have had ample time to respond to me. I only contacted the BBB because its been nearly 2 months and I cant get this resolved with the local sales rep. *** told me she would resolve it and I still am getting told I have to pay for something ***** knows I never agreed to. 
  
  Regards,
  
  *******************

  Business Response

  Date: 09/01/2023

  Thank you for your patience as I investigated this for us. It looks like the proposed agreement detailed in an email conversation with *************************************** which ******************* agreed, states the charge for the services are as follows: $792/month for November-January. If ******************* can demonstrate this was not the agreed terms I can continue to look into the investigation and get the statement adjusted.

  Customer Answer

  Date: 09/01/2023

  Complaint: 20491313
  
  I am rejecting this response because: I have spoken to ***** ad nauseam about this already.  I understand what you have but it was either a miscommunication between her and I or outright dishonesty on her part.  She and a colleague of hers sat in my office and we discussed clearly a trial run of $800 for a month as it was all I could afford at the time.  I clearly recall saying I can't do $2500-$3000 which what was originally proposed.  She said fine, lets try a month and see the results.  I paid for that already and got zero return on that investment if that matters to anyone at all.

  If you guys want to shake me down for another **** dollars that I never agreed to have at it.  ***** clearly knows what was discussed and then told me on a phone call in July she would get this taken care of for me since we didn't agree to this.  So why am I being harassed?  If she was going to take care of it, this should be resolved.  She has now lied to me twice.  Wonderful employees you have there at your company.

  So I will ask one more time, please stop harassing me for something I never agreed to.  This is the worst customer experience I have ever experienced.

  
  Regards,
  
  *******************

  Business Response

  Date: 09/01/2023

  I understand **************** and I'm working internally to see if there is anything that can be done.

  Customer Answer

  Date: 09/01/2023

  Complaint: 20491313
  
  I am rejecting this response because:

  It is appreciated.  If only ***** would acknowledge this we could all be done and move on.  I can be reached at ************ if you would like to discuss further with me.

  
  Regards,
  
  *******************

  Business Response

  Date: 10/03/2023

  Our internal team has confirmed charges have been cleared and 3rd party collection has been stopped/closed. I appreciate ***'s patience throughout this process. If he has any additional questions or concerns about the charges he can reach out to me, *****. He can follow up on the ticket at any time or call our department at ************** and ask for me.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won on this radio station twice in the month of June 2023. After I emailed so many times, I finally got a hold of a person. I asked about my concert tickets I won since June. They told me that Im not qualified to win due to I just won a different prize within a month. However their rules on their site states, a person can win up to 3 times in a month. Now Im not getting a response after I point it out to them. I requested to email me that states otherwise. Pls help me claim my prizes.

  Business Response

  Date: 08/07/2023

  Upon reviewing *****'s complaint we have confirmed that our contest rules & terms for winnings state the following: For local sweepstakes/contests, an individual may only once (1) every seven (7) days. The winnings were on 6/6 & 6/8 which are two days apart, automatically disqualifying her for the second prize. The station did give ***** an option of which prize she wanted and ***** chose the Universal Studios tickets. The prize was then picked up/ claimed. Please note that any attempts to reach out to our staff via their personal accounts can be considered harassment and will be treated as such. 

• Initial Complaint

  Date:02/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 7:50 am on Monday Feb. 27, 2023 an iHeart radio station, Big Dog ***** out of ********, ** ran a station identifier that joked about "Weed" and "Bongs". This is at a time of morning when kids are on their way to school. My six year old heard the broadcast and immediately asked what's weed and bongs? I called the station and sent an email complaining that the time frame for this to air in wholly inappropriate. I received a response for the programming director that said that I should listen to a different station instead of seeing what the issue is. I have tried reaching out to iHeart directly but can chat with a bot. I am furious.

  Business Response

  Date: 03/01/2023

  After reviewing ****** complaint, we're sorry the ad was received as offensive. This is never the intention. We have a large listener base and try to cater to everyone's interests. If the ad becomes repetitive, we encourage **** to send a message to ******************** so we can investigate. 

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harrasment

  Business Response

  Date: 03/06/2023

  To help resolve or investigate ******'s complaint we will need more information.

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 10th 2022 I won a gift card. Over a week later (Nov 19th) they requested my mailing address to mail out the prize saying that it'll be mailed out the following week. On Dec 13th no prize had been received in the mail and I contacted them, they said that they would double check. Two weeks later (Dec 28th), still no prized received in the mail and contact them again. Their response was "Are you sure!? We mailed it out and haven't had anything bounce back". They also doubled check my mailing address which was correct, no response back from this conversation. On Jan 6th 2023 they respond saying that it was sent out and that they'll track down another prize and "mail it". I message iheart station ***** on Jan 26th 2023 again to say I'm still waiting for the prize in the mail and they respond by saying just come down to the radio station and pick up the prize. I can't pick up the prize as the prize pick up hours are ****pm Mon-Fri only, I work during those hours. I ask for them to please mail another prize out as I'm unable to pick due to work. I messaged them again (1/27/2022) to please mail the prize, No response after they read my messages. (on IG you can see that they read it). It's been almost 3 months and I'm tired of the run around already.

  Business Response

  Date: 03/01/2023

  We ask for this to be extended as we're working with the local station to resolve *****'s issue. Our help team will reach out to keep *****, updated. 

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has sent me 3 coupons and have stated that they have resent my prize on 2/21/2023 which I should have received by now. I am satisfied with the businesses response in trying to clear this matter.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay my radio ad fee using the company's online payment system. I tried 3 times with the sales **** ***** Cartoon, on the phone with me, and all 3 times it said there was an error - before the transaction ever reached a point of confirmation. ***** told me to try a different payment system, and that one worked. Three days later, I noticed that the 3 erroneous transaction attempts went through in my bank account - almost $7500.00 of unauthorized charges! I contacted ***** immediately, and sent the receipts for all the transactions like he requested. He stated that the funds would be refunded to my account - however, it could take up to 4 weeks! It has been over 4 weeks now, and after multiple attempts to contact the company and speak verbally with someone other than *****, I have been unable to do so, and have not received my funds back. His assurances and the confirmation number I was given do not mean very much to me at this point. He is also becoming more difficult to contact. I have never heard of a refund taking so long. I have contacted my bank and attorney as well, who say the same.

  Business Response

  Date: 12/05/2022

  Hello **************,

  We apologize for how long it took to get you the refund. ***** worked with **************** to get your refund check cut. Delivery is expected on Tuesday, December 6 before 4:30pm and you can follow along using the ***** tracking number ************. Thank you for reaching out and letting us know about this delay. Please contact us anytime at ******************** if there's ever anything we can do to assist.

  Have a fantastic day!