Complaints

This profile includes complaints for iHeartMedia, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iHeartMedia, Inc. has 86 locations, listed below.

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  iHeartMedia, Inc.

  20880 Stone Oak Pkwy San Antonio, TX 78258-7460

• 

  IHeart Media

  920 W. Basin Rd. Suite 400 New Castle, DE 19720

• 

  IHeart Media

  5595 W. Denneys Road Dover, DE 19904

• 

  iHeartMedia, Inc.

  3305 Old Forest Rd. Lynchburg, VA 24501

• 

  Clear Channel Communications

  5411 Jefferson NE Suite 100 Albuquerque, NM 87109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having $10.76 debited from my checking account monthly. I have not subscribed or ordering anything from ************ 11/9, 10/11. I would like this cancelled and the 2 amounts refunded. I don't even know what this is for.

  Business Response

  Date: 11/15/2022

  Got it, thanks! Well reach out to the consumer today and help refund their account.
  
  ~***

  Customer Answer

  Date: 11/15/2022

  Complaint: 18403806
  
  I am rejecting this response because:
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Iheart credited my account for the two deductions.  Hopefully, that is the end of the deductions. 
  Thanks you and Iheart! 

  
  Regards,
  
  *******************************

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won the free money phone tap for $1000 on August 9th, 2022. I sent the requested documents back on August 17th, as soon as I received them. I have not been sent the prize money and now the only contact person I have isn't answering my emails, after she told me twice she would check to see if and when the check was mailed and if it wasnt to approve it and push it through. I'm still getting the run around from the contact I have, and no clear answer. I know $1000 isn't alot of money to some people but to me it's huge. I work 6 days a week to provide for my family. I was over the moon when I won. Now, I'm starting to feel like the contest is fake. I've tried to call the corporate number to no avail.

  Business Response

  Date: 10/12/2022

  ***** did not have any previous tickets with our team. We reached out to ***** as well as the station she won the prize with who confirmed her prize is on the way. The local station reached out to her to provide this information. No further action is required. 

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first incident happened early in 2022. I had the paid account of $4.99 per month. With my Grandchildren and son using playlists at home, I decided to Upgrade to the Family Plan. I was informed I HAD TO WAIT for the subscription to expire before I could upgrade. I don't know why, but that is iHeartRadio's procedure ?? I then waited, and then upgraded to the $14.99 per month Family All Access Plan.Now, after being billed and charged for this plan, the apps we use and the Firestick app have different information concerning the account.My personal account states I HAVE ALL ACCESS, but the other apps state I need to Upgrade !! When I sent in a support ticket, I was sent an e-mail stating someone would " Look into " the issue. You CANNOT contact anyone at iHeartMedia !! There are no listings for direct contact and the prior experience with the so called "Support" team made me realize this company is run as a back door computer service!!!iHeart Media apparently doesn't care about their customers! A MULTI MILLION Dollar business that treats their customers as if the "Support" team can handle ANYTHING is ludicrous! This is the SECOND time I have tried to contact A PERSON about this issue and now realize the futility in doing so. I cannot use the service now, nor can any of my family!

  Business Response

  Date: 10/21/2022

  Looks like ******'s subscription is expired. I have emailed ****** to see if she needed assistance in resubscribing. Provided 3 month refund. 

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me as the issue is the Billing Practices of iHeart Radio! I tried to make a payment as I had upgraded from the Plus plan to the Family plan but the software is so difficult to use, I was told by **************** I had to wait until the Date of the subscription had Passed before I could make a payment.... I did receive the e-mail and did respond to their Support contact about the billing system.  I HAVE accepted the refund, but it does not resolve the issues with billing software or the process of payment with Upgrades.
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 10/21/2022

  Complaint: 18158289
  
  I am rejecting this response because:he issue is the Billing Practices of iHeart Radio! I tried to make a payment as I had upgraded from the Plus plan to the Family plan but the software is so difficult to use, I was told by **************** I had to wait until the Date of the subscription had Passed before I could make a payment.... I did receive the e-mail and did respond to their Support contact about the billing system.  I HAVE accepted the refund, but it does not resolve the issues with billing software or the process of payment with Upgrades.
  

  
  

  
  
  Regards,
  
  *****************************

  Business Response

  Date: 11/01/2022

  We understand the experience isn't the most ideal however because ******'s current subscription is via the ****** Playstore / ****** billing  and wants to switch to the Family plan, directly billed thru iHeart, the subscription would have to expire before starting the new subscription on the different ****************. The good thing is that ******'s subscription is set to expire on 11/3 and we can help her sign up with no issues. I reached out ****** to let her know how we can help and that the reason her current subscription has to expire before starting the Family plan is because the subscriptions are on different billing platforms. 

  Customer Answer

  Date: 11/02/2022

  Complaint: 18158289
  
  I am rejecting this response because: The Billing software that iHeart Radio uses is inadequate. I have sent the files of my history of payments. iHeart Radio claimed they "Refunded" me for 3 months of service. They did not. My payment for the Family Plan shows the "refund" of 3 months for $15.86 cold not possibly be the 3 months of the Family plan. Due to the inadequate Billing System, I have had to change to an All Access Personal account and then again, change to a Basic PLUS Plan. All have different purchase prices! I began the Family PLan in  July! Due to my card being compromised, in Sept. the card was changed. I couldn't pay for the Family plan with iHeart Radio's billing system and had to change plan to All Access. This entire experience is ridiculous as well as frustrating!!!

  Saying that I was given a 3 month refund and then only given the amount of the Basic Plus charge is a slap in the face as I am not an ignorant or unread person! I do not pay for iHeart Radio with the ****** Pay option! I pay directly to my bank card so I can keep account records. My family and I have been without the FAMILY PLAN for going on 3 months now due to the inadequate billing system of this company. The issue has not been resolved and I have not been "Refunded" the proper amount! When I had to switch to the All Access account, the billing is showing now I have personal all access but my family is without the ability to use THEIR playlists.... I simply want the FAMILY Plan! I want to be reimbursed for Sept and Oct. and the Family Plan reinstated for my account!
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 11/03/2022

  Complaint: 18158289
  
  I am rejecting this response because:The Billing software that iHeart Radio uses is inadequate. I have sent the files of my history of payments. iHeart Radio claimed they "Refunded" me for 3 months of service. They did not. My payment for the Family Plan shows the "refund" of 3 months for $15.86 cold not possibly be the 3 months of the Family plan. Due to the inadequate Billing System, I have had to change to an All Access Personal account and then again, change to a Basic PLUS Plan. All have different purchase prices! I began the Family PLan in  July! Due to my card being compromised, in Sept. the card was changed. I couldn't pay for the Family plan with iHeart Radio's billing system and had to change plan to All Access. This entire experience is ridiculous as well as frustrating!!!
  
  Saying that I was given a 3 month refund and then only given the amount of the Basic Plus charge is a slap in the face as I am not an ignorant or unread person! I do not pay for iHeart Radio with the ****** Pay option! I pay directly to my bank card so I can keep account records. My family and I have been without the FAMILY PLAN for going on 3 months now due to the inadequate billing system of this company. The issue has not been resolved and I have not been "Refunded" the proper amount! When I had to switch to the All Access account, the billing is showing now I have personal all access but my family is without the ability to use THEIR playlists.... I simply want the FAMILY Plan! I want to be reimbursed for Sept and Oct. and the Family Plan reinstated for my account!
  

  
  

  
  
  Regards,
  
  *****************************

  Business Response

  Date: 11/10/2022

  Hey ******, attached you'll find a screenshot that displays your Family plan invoices from iHeart.com. The green indicates refunds. Looks like there were only two refunds so I refunded you the last charge today and you should see those funds hit your account soon. You'll also see aside from the charge from the 4th, there are no other charges to refund. Your account reinstated on the 4th and I also see the the subscription you had from the ****** Playstore is canceled/ expired now. Just as a reminder you were unable to sign up for the family plan because you still had a subscription with the ****** Playstore. If you are still having issues with your iHeart subscription please respond to my email so we can help you. We apologize for the less than ideal experience and hope this is straighten out now. 

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** have received one refund for *****. I now understand if anyone wants to sign up for this service, use the iHeartradio website rather than the playstore.
  
  Regards,
  
  *****************************