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Business Profile

Solar Energy Design

C.A.M. Solar, Inc.

Complaints

This profile includes complaints for C.A.M. Solar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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C.A.M. Solar, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had solar panels for 5 years that were installed by cam solar. The inverter on that system stopped working some time in July/August. There was some back and forth between me and cam solar, but we finally came to an agreement about what I needed to pay so that the inverter could be replaced. I paid this amount December 20, 2023. I email cam solar to specifically let them know that payment had been made, but almost 2 months later I am still waiting for my inverter to be replaced.

      Business Response

      Date: 02/27/2024

      We did receive this customer's replacement inverter from ************************** back in Sept 2023 but the customer never approved the labor to swap the inverter. We sent a last attempt letter and had sent the inverter back to SolarEdge. The customer did pay to have it swapped after the inverter had been sent back to SolarEdge, so we are currently working on getting it send back to us. We will get them scheduled as soon as possible.

      Customer Answer

      Date: 02/27/2024

      Complaint: 21286552

      I am rejecting this response because:

      I approved the quote of $350 on October 17,2023 and then I had to send an email on November 7, 2023 to cam solar employee because I had not received any information from them. On November 9,2023 this employee finally sent me an email with an invoice to be paid on that very day.  Another email was sent to me on November 13, 2023 telling me payment was already 4 days late. I was not very happy about that. I was sent another email on December 18, 2023 that if payment wasnt made the inverter would be sent back to solar edge. Payment was made on December 20, 2023. Due to their delays in customer service, I DO NOT believe the inverter was ever sent back. I will call solar edge to determine if they actually sent inverter back. 

      Regards,

      ***********************

      Business Response

      Date: 04/09/2024

      We are still working on getting the inverter sent back to us from SolarEdge. I attached the chat transcript with SolarEdge. We are having trouble getting it from SolarEdge since it was returned. I went refunded the payment that was made for the work until we can get the replacement part back.

      Customer Answer

      Date: 04/11/2024

      Complaint: 21286552

      I am rejecting this response because: I spoke to solar edge (parts distributors) and was informed that the inverter was not returned to them as cam solar had stated.  

      Regards,

      ***********************

      Business Response

      Date: 04/30/2024

      I understand your frustration. We deal with the same issues when dealing with SolarEdge. This is not the first time this has happened. We have sent them the *** tracking receipt for the returned inverter. They have agreed to send the replacement inverter. I attached the *** tracking number and the email.
    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panels have been installed (2019) with a 25-year warranty. There has been an issue with one of the power inverters. After many attempts to get in touch with CAM Solar's support, I was finally able to someone on June 27th, **************************************************************************** within 48 hours to get additional information or schedule a technician. No one called me. I tried calling back multiple times but there was never an answer. I received another email update on July 5th, 2023 referencing a customer service ticket number ************ and stating someone would be reaching out to me soon. I haven't heard a single thing from CAM Solar since. No one answers the phone or returns messages. There is no way to view or update said customer service ticket. According to my ********************** panel reports, I've only been collecting about 3/4 of the solar energy I should be due to this inverter issue. The issue has been present for nearly a year and I'm sure is costing me valuable energy I could be saving. The product warranty appears to be an absolute scam. I've seen dozens, possibly even hundreds, of others claiming the same thing. CAM Solar needs to stand behind their warranty and provide customers with support for failed products!

      Business Response

      Date: 01/29/2024

      ******************** had another company remove and replace his solar PV system during the time the inverter was having issues. We did let ******************** know that we could get his inverter replaced for him but there would be a charge since he voided his labor warranty. (Per section 8.5 a.1 of his contract) We sent him a quote and we are just waiting for the approval.
    • Initial Complaint

      Date:12/20/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a hailstorm at my house the end of September. I started calling on Sept 29, 2023. Left a number of messages and never received a callback from anyone not even management. Finally I got ahold of someone in the *********** office at the end of November. They said I would have to pay $359 for someone to come out and check them out. I told them I had pictures of the damage but they didnt care. So on Dec 4the I paid the $359 for the service call. Nobody has contacted me even after many calls to that office and them saying they would get back with me. Still no callback or email letting me know when they would be out. The worst customer service and managed company I have ever dealt with.

      Business Response

      Date: 12/20/2023

      ***** did call in but we were told that she did not know how many panels were damaged. She approved the quote to have a tech come out because she didn't know how many were damaged. We sent a tech out yesterday to check all her panels and the report is attached and signed quote.
    • Initial Complaint

      Date:12/11/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is like all the other complaints about getting the SOLAREDGE inverter replaced after paying $500.00 to CAMSOLAR. My inverter issue started approximately five weeks ago when I noticed my inverter was not producing electricity. I called Camsolar various times to get my inverter replaced. Today, 12 Dec ************************************************************************ they would call when they get around to it. I called solaredge today and explained my issue with Camsolar so they gave me names of qualified electricians to complete the work. I have called Camsolar twice requesting the inverter and the $500 refund.

      Business Response

      Date: 12/11/2023

      ****************** did reach out to us on 11/22/23 to let us know that his inverter was not working. We did get his inverter replaced through SolarEdge. His inverter arrived at the office on 12/4 and we are scheduling as soon as we can.

      Customer Answer

      Date: 12/12/2023

      Complaint: 20990708

      I am rejecting this response because: Camsolar has failed to schedule my installation and do not seem to have any type of schedule. I want my $500 and inverter so I can schedule an electrician to install the inverter instead of waiting and losing money because my solar system is not producing electricity 

      Regards,

      ***********************
    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Cam Solar in January about my solar system's inverter issues. After paying for their service on January 12th, I received no response until June. In August, they sent a technician who fixed one issue but never returned. My system continued to show problems. I opened a new service ticket on October 18th, unwilling to wait another six months for resolution. My system, less than four years old, causes a financial burden. My electricity bills turned from credits to a $300 bill due to energy transmission issues. Cam Solar's limited office hours worsened the experience. This essay highlights the need for better customer service and timely issue resolution. As of today I am paying a full electricity bill with a poorly functioning solar system attached to my roof that I have no resolution for.

      Business Response

      Date: 10/25/2023

      Yes, ************** did reach out to us at the beginning of January. One of his inverter was not communicating, we did send a tech to his home in January to replace the cell modem to get the communications back up. He did contact us again at the end of June and we did let him know that his communication on one of his inverters was down. We did replace the communications board in August and then he called in September to let us know that he is getting a optimizer error, which we have opened a case with SolarEdge to get a replacement. Once we receive the replacement we will get him scheduled.

      Customer Answer

      Date: 10/25/2023

      Complaint: 20778423

      I am rejecting this response because: ten months with minimal communication to update a warrantied customer about an issue that is costing them more money, on a high end purchase over ****** dollars. No attempt to explain to a clearly patient person what the situation is. I need action. A when we get it without further recompense is unacceptable. This is costing me money and time. This system is less than 4 years old. I need this fixed. No one even came out and did a comprehensive analysis on what is even wrong. Your piecemeal method of approaching this repair is guaranteed to fail me in the end. 

      Regards,

      *****************************

      Business Response

      Date: 03/13/2024

      We have responded to every issue the customer has called in for. He had multiple issue over the past year but they have all been resolved and his system if working as it should be. 

      Customer Answer

      Date: 03/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now, but the new Power Optimizer is actually still acting up occasionally. I definitively can tell it's working, but I don't think it's consistent. This is the message I just got in the past 24 hours. Please reach out to me, I think you guys have my contact info. I definitely appreciate you coming out the one time however.

      Regards,

      ********************************* PharmD
    • Initial Complaint

      Date:10/03/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cam solar has refused to return my calls. Ive called them twice about the same issue with the inverter not working anymore. After reading other responses on here about customers having the same issue as I do with the inverters not lasting more than 3-5 years. This seems to be a problem they refused to acknowledge and take ownership of. Very shady on this companys part being that I paid them well over $18,000 for something I was almost guaranteed would last me ***** years. I will make it clear to them that I dont have a problem with getting my lawyer involved if they refused to cover all cost knowing this is widespread issue with their inverters. They need to cover the cost of repairs and what ever parts are needed to fix this issue including labor. If they refused to I will fight this in court and get the ftc involved. I will not set back and allowed this company to continue business if they can not guarantee their work.

      Business Response

      Date: 10/03/2023

      ********************** did reach out to us over the weekend and on Monday evening. We did respond to him and let him know that we have opened a case with SolarEdge for this inverter.

      Customer Answer

      Date: 10/04/2023

      Complaint: 20688796

      I am rejecting this response because they claim they are too busy at the moment and are supposedly waiting for a response from solar edge in regards as to what to do next. Again I repeat my self and say that they know the inverters are faulty and yet they still continue to use them. I should not have to go a month where my panels are useless because this company wants to take shortcuts and save money so that they can make an extra buck. *** already stated that this issue should be taken care within a timely matter and for cam solar to cover the cost of the replacement inverter and labor. If they can not do this I will start a class action lawsuit against them for continuing to allow their shady practices. This is not right and as a consumer I should not have to be mistreated by a company who has millions of dollars but yet dont care about the customer. They will treat you right during the installation process but once they have your money they ignore you and make you wait forever to have their faulty equipment fixed. 


      Regards,

      *****************************

      Business Response

      Date: 10/04/2023

      We do not sell SolarEdge any longer because of the issues that we have had with them. We are submitting your warranty claim for you with SolarEdge, since that is who the warranty is with. As per your contract, the labor is the responsibility of the buyer 6 months after permission to operate, which had expired in 6/2018.

       

      Customer Answer

      Date: 10/04/2023

      Complaint: 20688796

      I am rejecting this response because you telling me that by submitting a warranty claim through solar edge, that ultimately I will end up with another inverter from them which again will be faulty and the end result will be the same. This makes no sense, being that you stop using them and now you want me to pay the price. You guys need to accept responsibility for this mishap and install an inverter that you guys use now, not one that will come from solaredge. You guys are cutting corners. Im sorry but this kind of response will only give your company a bad rep. ** seems to me like you dont care because you already have my money. We can play hard ball on this one all day long. I know my rights as a consumer and I promise I will not give up without a fight. 

      Regards,

      *****************************
    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used CAMSolar to install our panels approximately 5 years ago. Last year, they they notice an issue with our solar panels unbeknownst to us and they where amazing in coming out to fix it. We have since been recommending this company. Fast forward to now September 2023 we get an electric bill that's $400 apperantly our solar panels have not been producing for a month!!! We have been trying to no avail to get someone to talk to, to help resolve this issue and it's crickets. We have tried all modes of communication and they all say the same thing 24 to 48 hours but no one is calling. Are they out of business? Someone surely has to know something? We are just asking for them to honor their warranty service, and stand behind their veteran own and operated mission statement of providing the highest quality care and understanding the value of caring for their customers.

      Business Response

      Date: 09/26/2023

      This is our busiest time of the year. We have reached out regarding your service request and we are waiting for a response back. We are not able to view your system so if you would please let us know the issue we would be more than happy to help. Thank you.

      Customer Answer

      Date: 09/26/2023

      Complaint: 20607917

      I am rejecting this response because:

      They have not reached out. This is a typical automated response. Seriously, If I knew what was wrong with the system don't you think I would have said that? I am not a solar panel expert. Again,  I don't know what is wrong with it. What I do know is that I have solar panels that aren't working as I had to pay over $400 for my electric bill when I use to only pay $50-75. You don't want your BBB rating to fall but truth is if you're trying to leave ***** to focus on Colorado at least don't leave your clients hanging to dry. 


      Regards,

      ***************************

      Business Response

      Date: 09/26/2023

      We did reach out and we were told that you had someone look at the system and that you had replaced the fuses but they keep popping. Based off what we were told we let you know that it sounded like the ** disconnect need to be replace and we sent you a quote to replace it since that is not a part under warranty.
    • Initial Complaint

      Date:09/07/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get a call back from anybody at this company in regard to what needs to be done to have the panels removed and reinstalled for a a new roof. I have been calling for weeks and nobody will respond to me. If the roof is not replaced then it will become a health and safety issue that this company will be responsible for. The roofers will not remove the panels without the solar company approving the vendor to take care of that.
    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There has been no customer service since what appears to be around March 2021 I used CAM SOLAR to do my initial install back in 2012 and have had service (pre-covid). Several components are still under warranty and requires service.In the past I have been satisfied with their service. Since early Aug 2023 I have been trying to get service for a faulty panel or inverter and there is absolutely NO response from them. I have submitted four requests over the course of about a month with zero response. I started pushing the answering service for another contact number and she hung up on me.

      Business Response

      Date: 09/05/2023

      We do apologize for the delay in getting back to you. We have had a large number of service calls and we are trying to respond to them as quickly as possible. We have opened a case for the microinverters with Enphase for you. Once we hear back from them we will update you.
    • Initial Complaint

      Date:08/28/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to reach out to this company multiple times over the last month with no success. I have emailed every single email I could find online for cam Solar. I have also called every single number listed for them with no luck. There is an answering service who just leaves a message and they say somebody will contact you back in ***** hours. Which nobody ever does. Im wondering if they are even in business anymore?? I need assistance with solar panels that are on my home, purchased through Cam Solar. I need somebody to contact me asap regarding this issue

      Business Response

      Date: 08/29/2023

      We review our call logs and didn't see a voicemail from the customer or a message from the answering service from this customer. We also do not have this customer listed in our database. We did try to reach to see how we can help.

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