Complaints

This profile includes complaints for Likewize Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Likewize Corp has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Likewize Corp

  1900 W Kirkwood Blvd Unit 1600C Southlake, TX 76092-2247

  
• 

  Likewize

  350 Lakeside Pkwy Flower Mound, TX 75028-4144

• 

  Likewize

  12600 NW 25th St Ste 100 Miami, FL 33182

• 

  Likewize

  3355 Bald Mountain Rd Ste 10 Auburn Hills, MI 48326

• 

  Likewize

  1950 Innovation Way Ste 100 West Libertyville, IL 60048-2079

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/04/2022 I went into the local phone store (Boostmobile) to report my phone stolen. I have been told several times Likewize is totally separate from ******mobile and I **** have to contact them. I pay Likewize monthly for insurance. They sent me through a lengthy process this time that the ******mobile wasn't familiar with. They ask me to send a affidavit in which I did(while in store), they made it hard for me saying that i needed to be more specific. Once I spoke to someone over several days and countless hours, they said the affidavit went through and they will contact me via email. It has been a week and no call or email was made on their behalf. After reaching out to them today they said that the price of my deductible would be $175 (which is more than a brand new phone). When asked why so much Likewize solely put it on boost-mobile saying that boost-mobile is responsible for the prices. They did not address why I didn't receive a email. To sum this up I want my 8months of payment back. This is my second time having a problem with this company, I stop using them in the past and I should have never returned. The time in the past they sent me out several badly refurbish phones. This company should be shut down; there are a lot of people working here but not doing a good job

  

  Business Response

  Date: 08/16/2022

  Dear Precious,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the process of your claim. I have reviewed your account, and the affidavit for claim 0040B0C1, has been approved. Our system should have automatically sent you an approval confirmation to the email on file, *********************. Currently the claim is pending as the deductible has yet to be paid. Once the deductible is paid, the replacement device will be on its way. You can fulfill your claim using the self-service link, https://www.myphoneguardian.com.
  

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $250 deductible for lost phone July 25,2022. Told would be delivered in 3-5 business days. Noticed them on Monday 8/1/22 no phone received. they told me to call back Tuesday that would be five days and they would escalate the request (8-1). The delay was due to back order on phone according to them. Every time I call back get the run around to get a manager. 8/4/22 they told me I would have an email by 6pm stating confirmation of reimbursement or a tracking number for phone. Did not receive anything. Called multiple times 8-5-22 and either placed on hold or disconnected. The final time they just delayed until after close of business. I need reimbursement to get a new device as they did not produce a phone in the agreed 3-5 business days. C spire my wireless company tried to contact them to no availability. Its 10 business days now. These are unacceptable business practices, I should get what I paid for. Claim number **************. I am providing screenshots of wait times to their customer service. I am calling on my lunch break and ride home, everyday. I want reimbursement for the phone as told when they were unable to produce a phone in the time agreed on claim. After 53 minutes on the phone I was told it would be transferred to the billing department. ****** the supervisor stated she cannot send confirmation email regarding the escalation of this claim. Nobody has time to deal with business this amount.

  

  Business Response

  Date: 08/16/2022

  Dear *****,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with not receiving the replacement device on time. I have reviewed the account and inventory was on backorder. Once inventory became available is when the replacement was shipped, we apologize for any inconvenience this may have caused.  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Furious with this garbage Company likewise! Have been waiting to be contacted by **************** Since Friday after wasting time money on this garbage-!!!!!Pay up front to have broken ******* screen fixed The only phone That would be on the protection planGo to store that I was told n to no problemHad put my SIM card in a phone a friend lent me an old iphone so I could make calls while phone being repairedApparently as soon as my sim went into this iPhone 4 it registered the serial number as the *******Unable to get phone B ******* repaired due to issueWaste 5 hours trying to talk to a human at the corporate office as likewise help desk staff cant helpWaited on hold for 2 hours get hung up on call back they Are closed and told call moneyHave been waiting for the corporate call back registered automatically by their system for almost 1 and a half hours when I was told wait time was 13 minutesFeel like I have been scammed and taken advantage of as I pay $ 9 a month for the protection plan Plus $42 up front for screen fixPlus $40 in Uber and $150 for a baby sitter

  

  Business Response

  Date: 07/26/2022

  Dear Alexandria,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the fulfillment of your service request. I have reviewed your account and glad to see you have been assisted with a repair warranty. We will take your comments into consideration to make changes to improve our customer experience.
  
  

  

  Business Response

  Date: 08/09/2022

  Dear Alexandria,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the repairs of the initial service request. I have reviewed your account and see a second service request has been filed, service request #:00172102. As a courtesy the repair fee has been zeroed out. Please complete your service request via the self-service link, https://protect.likewize.com/freedommobile.
  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i accepted this protection plan on 28th mar 2022. i ******************* and i called them to confirm the device protection as i uploaded the doc. i lost my phone on 25th july and i report lost. as and then first they said u have topay 279 $ . i said ok..and then suddenly after 2 mins. she said sorry madam u have top $ 599+tax=$678. i surprised that as i talked to csr on very first day on 28th mar 2022 though that she given me the processing fee is $279 and right now..how can be? when they r selling they gave us a different price and now different i m not totally agree with them.i have a bill with me she told me on the same date they can check their recording as they r recording always... So Sir I m not really satisfied with their policy and price as i m worry free and using my phone like a worry less that i have a protection. ...i need my replacement in what they given me a price they gonna check their recording on between 28th march to 30 march. I am not lying. they will find my phone recording. If mistake even they have to match the price. i need my resolution and please help me in above matter. This type of businesses are taking too much advantages of a common man. please help in this matter and help to get my device. thanks for your support.

  

  Business Response

  Date: 08/10/2022

  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the amount of the processing fee for the replacement device. I have reviewed your account and the invoice you have attached along with the BBB complaint, the processing fee for a lost/stolen device is $599.00. This fee is based on the plan you enrolled in (Mobile Protection Plan, Tier 9, $18.99 a month) and based on make and model, and retail value. Please see the attachment or you can visit the link that shows the program details for your plan. https://protect.likewize.com/mobileprotection/#Program

  Customer Answer

  Date: 08/16/2022

  Complaint: 17646123
  
  I am rejecting this response because:

  when i read the documents on very first day when i accepted insurance, immediate i called yr customer service no. which was there in documents and i confirmed with her that i have this device and if i lost this how much i have to pay? and she explained me **** amt  is $ 279 for the device if u lost. u have recording there , they always told to record the call.. u can check recordings too. so how can i now accept that? is this not the type of cheating? this type of big company does not do like that.

  so in short I can not accept this offer.  I am ready to pay what ever their agent  told  me to pay at the time of acceptance, which one is $279.  
  
  Regards,
  
  *********************

  

  Business Response

  Date: 08/17/2022

  Good morning *****, 

  Unfortunately, Likewize can not negotiate with the processing fee. The fee for the replacement device will remain at, $599.00. Service Request, 00171C3E was filed on July 25, 2022, per Likewize policy you have 60 days from the date filed to fulfill the service request. If not filed within the 60 days, the service request will expire. You can fulfill using the self-service link, https://protect.likewize.com/mobileprotection.

  Customer Answer

  Date: 08/22/2022

  Complaint: 17646123
  
  I am rejecting this response because:
  I m not agree with that. Why they giving us a promise as the time of acceptance if there is a mistake of their c.s.r. then they will have to match the price ...

  This is not fare.. where to go.. now? I m without phone from almost a month after taking insurance also.. 

  That means insurance company is cheating us right? 

  Not at all satisfied
  Regards,
  
  *********************

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for a phone that was broken, the screen was cracked and the phone was practically ripped apart from the damage. The damage was basically irreversible so I disposed of the phone. I paid maybe more than $100 to get a replacement and was never told that I would have to return the damaged device. I received my replacement and even the replacement phone is malfunctioning. I tried to get a refund for the replacement phone and I was denied. I filed another claim for the replacement phone to get an actual functional phone and I didn't receive it. Now they are trying to charge me $200 for a unreturnable device that was nonreturnable to begin with, not to mention I wasn't made aware that I would have to return the device, and I'm stuck with a malfunctioning phone. I would like to receive a refund for the first claim I had to pay for. Return the malfunctioning device that I received for that claim and be done. I don't want anything else to do with Likewize. I don't want a replacement anymore.

  

  Business Response

  Date: 08/09/2022

  Dear Citlalli,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the Non-Return fee. I have verified your account and the Claim 003F4F89 was filed online via the self-service link. When filing a claim via online, a disclaimer is provider in regards to returning the damaged/malfunction device. In a separate e-mail I have sent you the *** of the pre-paid shipping label. You have 30 days from the delivery date (6/14/2022) to return the claimed device. 
  
  

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. I would like to know if they are referring to the phone they sent me, the ******** 5g phone, is that the phone they want me to return? If I do, will I get a refund for the amount that I paid for the insurance claim for my ******* phone? To clarify, I paid for an insurance claim for a ******* phone, which I do not have anymore, and they sent me a ******** phone to replace the ******* phone.
  
  
  Regards,
  
  
  *****************************

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** likewise is a company that provides broken equipment to consumers and need to be closed down. I have been purchasing phone insurance for years and my hne had broken I turned to my insurance company they provided me with a broken phone that does not operate then said that that it will take a additional week to send me a 2nd replacement phone after I paid the $200.00 deductible it is reprehensible how these companies operate. Not only will I take this further this company will pay for my inconvenience for not providing quality] products that consumers pays for.

  

  Business Response

  Date: 08/09/2022

  Dear *******,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the replacement. I have reviewed your account and verified you have already filed a replacement warranty claim. If there are any issues with the second replacement please reach out.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There no customer satisfaction at all! I filed a claim for a replacement phone for my son. His phone was damaged at work. He's body repairman and it was dropped beneath a machine and severely cracked the screen! I called for replacement on claim#***F6F97. The ***** lady who said her name was ****** she would be taking my information! This was sometimes in the early part of June 2022. Soon after we got a phone and it was not the A21 . ****** didn't disclose that they were no longer in stock! Upon receiving the new phone we realized the phone was smaller. So, I filed a escalation # ******. I spoke to another female rep. this time and she stated that we would hear something within 2 days! So we waited and waited and nothing. So I called and spoke to another female rep. and she said management had decided that the size of the phone was not something they would change out! Even though that was not disclosed by the first representative! Called and place another escalation # told the same thing it would be 48 hours to hear back and I called to file that escalation # on the 28th of June 2022 to no avail. And the same old script and the same old run around! This company pulls so many stunts on the consumer it's not funny! I am very dissatisfied with the lack of customer service and just plain old taking advantage of! This company should be investigated throughly! Is it a foreign owned intity? Set up to scam the consumers out of $50 a whoop! Just think about it as many customers that have filed a complaint or shared their experience times $50, that's a lot of cash! I may have been exempted because I removed the **** card from the old device because of securing my son's person information!?? But, who knows! Please take me seriously, I made a promise to put them out of business! Shared information about fraudulent companies is what I love to share so the next person can get a fair chance and not be taken advantage of! Sincerely, ***********************

  

  Business Response

  Date: 08/09/2022

  Dear ***,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the replacement device. Per Likewize policy, replacement equipment may be refurbished equipment and/or equipment of like kind and quality. Such equipment may be a different brand, model, and/or color and contain non-original manufacturer parts and accessories.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying likewize for my phone insurance for almost 3 years now , I put in a claim for my broken iPhone on May and it's now July and I'm still phoneless I've been trying to pay the deductible but they are telling me that it's going to get rejected due to my claim expired I made another claim and they keep rejecting it and says they not sending me a phone because of a expired claim but keeps taking my monthly insurance **** and tells me to take it up with my phone carrier and my phone carrier says to take it up with likewize my profile says I'm still covered and current on likewize but customer service agent on the phone says its doesn't matter what online says ,so I just been paying phone insurance for years for nothing. It says no where in the terms and conditions that if my claim expires that all new claims will be rejected even though they still take monthly payment

  

  Business Response

  Date: 08/09/2022

  Dear Tatianna,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the status of your claim. You originally reported your device *************** 11 64GB White ****** number: **************** damaged on 7/20/21. Unfortunately, you did not complete the claim then. Per Likewize Terms & Conditions you have 60 days to report an incident and 60 days from the claimed date to complete the claim which includes paying the deductible and documentation approval. At this time claim/s will remain as is and will not be over-turned.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my device on February 25th 2022. I tried to get the insurance phone they let me pay then denied me because my year started on March 16th 2022. That was fine I figured it would already be paid for but on March 16th 2022 I put another request to replace my lost device and they wanted a utility ****. I thought this to be strange since I have used them 2 times and they had never asked for this before. It was an issue since I don't have utility bills they are included in my rent. So the lady I spoke with from customer care told me I had to put my phone in my roommates name to get the request to go through since the apt is in his name. Fine I did that and was still denied called them and they told me to try again. We did this numerous times one time it looked like it would go through and not having a phone this entire time of 4 months I ended up paying the deductible again yet still I was denied. They never accepted my claim and they are trying to deny the fact that I have paid 2 deductibles and never received any replacement for the $350 I gave them for nothing. They keep telling me when the claim doesn't go through they don't charge unless a claim goes through but yet it shows on their website and they got that money from my account - twice. All I want is my $350 I paid to receive a device I never got. They definitely charged me and it is more than irritating to me to act like I am stupid and I would not notice this or something .I took screenshots from their websites even

  

  Business Response

  Date: 08/09/2022

  Dear *******,
  
  Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with being charged the deductible and yet not receiving the replacement device. I have reviewed your account and out of the seven lost claims (rejected) you filed for the Samsung Galaxy Z Fold3 5G 256GB Black Serial number: ***************, ********************** only collected payment information for two of the seven claims. For both claims 003C9FE1 and 003DF06C there would have been a deductible of $175.00 each, however, the payment was never charged. Both payments are reflecting as pending, and will not be charged as the both the claims have been rejected. Please see attachment. If you are able to provide us with a copy of your bank statement showing both these deductibles have been charged, we be more than happy to provide you with a refund.