Complaints

This profile includes complaints for Likewize Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Likewize Corp

  1900 W Kirkwood Blvd Unit 1600C Southlake, TX 76092-2247

  
• 

  Likewize

  350 Lakeside Pkwy Flower Mound, TX 75028-4144

• 

  Likewize Corp

  PO Box 3 Alpharetta, GA 30009-0003

• 

  Likewize Corp

  2325 Lakeview Pkwy Ste 700 Alpharetta, GA 30009-7921

• 

  Likewize

  3355 Bald Mountain Rd Ste 10 Auburn Hills, MI 48326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4 I was charged $728 by this company for non return of a device. No knowledge of it being returned and was not instructed to do so at the walk in store they sent me to (CPR in ******). When I phoned about this I was resent a label. Upon opening the shipping label, a black screen appeared with a "Shipping Label Not Found' error message. They resent the shopping label a total of 3 times with this exact error message appearing. The *** also said the label was in the box that my new device was sent in. There was no label, only TWO sim cards, a small flyer about my new device and the new pixel 8 in a purple likewize box. I gave them a different email to try and all of a sudden they were unable to send labels to my email address. I had to phone back everyday after them advising this would take 1 business day. A new label was finally sent On July 9 and package dropped at the post office same day. I was instructed to call back as soon as the package was dropped as my refund had been escalated at the back office. I phoned back and they still refused to process my refund. I called back today July 10 as the device has delivered. To their warehouse and they still refused to issue my refund and advise it would be ANOTHER 7 TO 10 DAYS for the device to be scanned for the refund to be processed. I have been lied to ***eatedly on the process and escalations they have done. The charge was $728 for the non return fee due to the negligence. I will be filing a claim for return of any and all bank and legal fees relating to this.

  

  Business Response

  Date: 07/15/2025

  Hi ******,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you experienced during your return process. We understand how concerning it is to be charged a significant fee, especially when there is confusion around return instructions and difficulty obtaining a shipping label. While our standard process requires that damaged or malfunctioning devices be returned in order to avoid a non-return fee, we acknowledge that the initial communication and technical issues with the return label caused delays and additional stress.
  
  Although our system-generated emails do include a reminder to return the devicestating, you must return the damaged device to Likewize or you will be charged a non-returned equipment fee, we recognize that this could also have been communicated verbally during your interactions with our call center agents. We are working internally to improve our communication to ensure better clarity moving forward.
  
  We are pleased to confirm that your device was successfully returned and received at our facility, and a full refund of the $728 charge was processed on July 11, 2025. You should see this reflected in your account shortly, depending on your financial institutions processing time.
  
  Again, we truly regret the inconvenience you experienced and appreciate your patience throughout the process. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Sincerely,

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being charged for phone insurance that is not actually phone insurance. This is a scam that was put through by ******. I bought a phone from Target 8-10yrs ago and have been paying on this as insurance for my phone and it isnt. I have been trying to contact them for over a week and all the website that are provided are not active. I have left multiple call backs and have not received any. I want my money back and for them to stop charging me.

  

  Business Response

  Date: 07/15/2025

  Hello ******,
  
  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and confusion this situation has caused.
  We can confirm that you were able to connect with a representative through our webform, and at your request, your coverage has since been canceled. A prorated refund has already been issued for the most recent billing period.
  
  If you are seeking a refund for past charges beyond the prorated amount, we kindly ask that you complete a Charge Dispute Form and provide the necessary supporting documentation so we can fully investigate your request. This form is required in order to proceed with any review of backdated funds.
  
  We truly appreciate your patience and the opportunity to address this matter.
  
  Sincerely,

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended warranty plan covered by likewize through ******. They have done some processing and acceptance of the claim. They have it noted on their website they that they have issued payment. A receipt digitally printed earlier says that I would receive a follow-up email. No such follow-up email has been received. Chat function on the website is not operable. Contact us function on the website sticks you in a login loop. Clicking on policy documents and other documents link on their website sticks you in a login loop again. Supposedly I'm supposed to be getting some e-disbursement. Nothing's been received and they have noted on the account that payment has been issued. I have no form of contact for them other than all the broken links on their website.

  

  Business Response

  Date: 07/11/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've encountered while trying to access information and follow up on your claim.
  
  We understand how frustrating technical issues such as login loops and non-functioning website features can be, and we appreciate you sharing that feedback. Our team is currently reviewing these issues to ensure a more reliable user experience moving forward.
  
  Regarding your claim, we can confirm that an eGift Card reimbursement in the amount of $69.67 was issued on July 2, 2025, to the email address ******************* As a courtesy, we have re-sent the gift card to that same email address today. Please be sure to check your inbox as well as your spam or junk folders in case it was filtered.
  
  If you do not receive the gift card within the next 24 hours, please reach out to us directly at ************************************** for further assistance. We are committed to ensuring this is resolved promptly for you.
  
  Thank you again for your patience and for giving us the opportunity to make this right.
  
  Sincerely,

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The device protection company insurance was bought when i bought the iPhone on June ******. My phone got accidentally damaged on June 14 and I called the insurance company likewize to exchange it for new phone. Adter multiple calls and visit to the store, the company asked for another $650 to send the replacement phone. Nowhere they suggested it will be a used or repaired phone. I received the phone on June 26, 2025 with no seal and looked used and repaired with fingerprints all over the phone. The company was called and they said it says in our disclaimer that used phone can be sent as replacement. There was no disclosure of this information when the insurance was bought for the phone or during any conversation. No agreement or terms and conditions were sent to me. I bought the phone Shoppers World Mall- Wireless store in ******** **

  

  Business Response

  Date: 07/15/2025

  Dear **********,
  
  Thank you for reaching out and sharing your experience. We understand how disappointing it can be to receive a replacement device that does not meet your expectations, and we sincerely apologize for any frustration or confusion caused.
  
  Likewize provides device protection services on behalf of ************, the parent company of the store where your device and protection plan were purchased (typically Wirelesswave or Tbooth Wireless). As part of the program, all customers receive a purchase receipt at the point of sale that includes a summary of the plan details and instructions on how to access the full terms and conditions online. Specifically, the documentationavailable both on the receipt and through the online self-service portalclearly states that: Replacement devices may be new or reconditioned. A replacement is not guaranteed to be brand new.
  
  We understand this may not have been directly communicated during the sale, and we regret any misunderstanding that occurred. The goal of our program is to ensure that you receive a fully functional and certified device that meets the manufacturers standards, regardless of whether it is new or reconditioned.
  
  We appreciate your feedback and will take it into consideration to further improve transparency around replacement expectations. If you believe the replacement device you received is not functioning properly or is in poor condition, we encourage you to contact us directly so we can address the issue and explore options for resolution.
  
  Best regards,

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10 I reported my touch screen was broken on my phone after I spilled liquid on it.I paid 137 dollar premium and they said they would send me a new phone and pee paid package to return my broken phone. I returned phone. On 27th May they took another 738 dollars from my account as I returned the phone "unlocked". I called to ask how could I unlock a phone with the touch screen broken?They told me to give them my code so they could unlock and issue my refund. I emailed the code and received nothing. I phoned again and I gave the code again and was told they would unlock and issue refund. Then I received email saying as per terms and conditions charge remains. I don't understand how they could even take my claim if I was physically unable to unlock. I could have got the phone fixed for 200 dollars. Instead I went through my insurance as it was 137. *** would I Pay full price for a 3 year old phone and give them a phone that his fixable. They shouldn't have took the premium considering my entire claim was about a broken screen?I've asked them for complaints department and no response. I've made 3 hours worth of phone calls. I will return the phone if they want as long as I get full refund and my old phone back. I feel like I deserve compensation for wasting so much time and energy. This is a flaw in their terms and ethically wrong because there's no way to unlock a broken screen.They said all their calls are recorded so there will be a recording of me being told I would get refund.They closed my case without even notifying me and haven't provided any complaints information. I've been treated extremely poorly throughout.

  

  Business Response

  Date: 07/01/2025

  Hello Colm,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you experienced during the claims process.
  
  We understand that your devices touchscreen was non-functional, making it impossible for you to unlock the phone before returning it. While our standard process includes a locked device fee when a returned phone is received in a ************, we recognize that there are situationssuch as yourswhere this is not reasonably possible.
  
  We appreciate your patience and feedback as we worked to review your case internally. We are pleased to confirm that a full refund of the $738 charge was issued to your original payment method on June 23, 2025. If you have not yet seen the refund reflected in your account, please allow a few business days for your bank to process the transaction.
  
  We also acknowledge your concerns regarding communication and the overall experience. Your feedback has been shared with our leadership team to help identify areas for improvement and prevent similar frustrations in the future.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us directly. We're here to help.
  
  Sincerely,

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for this device protection on my cell phones for years. I hadnt needed to use it until today. I called 3 different people living in loud homes with service going in and out and a big language barrier. I was told my insurance had expired despite being billed for it just this month. It feels like they try to frustrate you so much that you just give up.

  

  Business Response

  Date: 07/01/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you experienced when trying to file a claim. We understand how important it is to receive clear, effective supportespecially in stressful momentsand we regret that your initial experience did not meet expectations.
  
  After reviewing your account, we identified an unexpected enrollment change that resulted in your coverage reverting to your previous device. This issue has now been corrected, and your current device is accurately reflected and covered under your protection plan.
  
  Please note that as part of the AppleCare plan, any issues related to accidental damage or malfunction should be reported and serviced directly through *****. However, if your device has been lost or stolen, you can initiate a claim with Likewize by visiting ************************************************** and selecting ************** Request'. From there, youll be prompted to log in with your ****** account and follow the guided steps to submit your claim.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact us directlywere here to help.
  
  Sincerely,

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a quote to Likewize for an exchange of my ******* Galaxy S23 Ultra 128GB (Serial #************ for an Apple Gift card as per Apple Canadas website link on May 14 2025. Likewize provided a Quote of $350 with an ID# ******** Once I received the shipping box provided by Likewize thru **** I sent in my device to Likewize and it was delivered to Likewize in ****************** on or about May 22 2025.On May 27 2025 I got a confirmation email from Likewize confirming the quote was processed and the quoted amount of $350 Apple gift card will be processed as quoted per the exchange of the device within 2-5 business days.Beginning June 4 2025 I began emailing the ********************************************** to follow up as to where my gift card is as I have NOT received any form of payment to date for the ******* Galaxy S23 Ultra 128GB I had submitted in exchange for an $350 Apple gift ******* date I have talked to ******* and **** at the above email and have been told the gift card was sent and then was promised they will try to resend the same gift card to my email on file ********************* Please wait another 2-5 days for processing. Still nothing after waiting 7 business days, then I have been told to wait while they check with their finance department on June 12 2025. The only request as of June 19 2025 I have had is for a different email address to send the gift card to by **** at Likewize. So I provided *********************** as an alternative from my originally filed email when I registered the quote of ******************** Not sure why this is taking so long but I have also requested that Likewize can simply return my original device with the Serial Number *********** and IMEI# *************** to my address on file and forget the gift card, but they insist on delaying and trying to sort out the gift card issue.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the company **************************** Its an insurance company.I had an active protection plan with them, and when I filed a claim, they sent me a replacement phone and instructed me to return my original device. I returned the phone via ****** Post within the specified timeframe. However, after more than 10 days, I received an email stating that I had been charged $650 on JUNE 13.When I contacted the company to inquire about the charge, I was informed that the returned device did not match the **** (serial number) of the original phone they were expecting. Upon further investigation, I found that the company has received over 600 reviews on ******, everyone describe experiences similar to minealleging fraudulent practices and unauthorized charges.I have attempted to reach a customer service representative multiple times, but the calls are routed through an automated system with no option to speak with a human representative. It appears that the company is consistently failing to address customer concerns and is engaging in questionable practices.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have water damaged to my pixel 8 pro last August and I have sent the phone over for them to repair. I have finally received it after a month of no updates and a lot of time wasting with me trying to call them for updates. It's Tue, Sep 17, 2024 that the phone was delivered and service request date was 2024-08-13. More than a month with no phone.Since it was a new phone, I do not bother to check to see if it's the correct once or not as I believe this is a legit company. It turned out that I was a fool for not doing that. My memory was full recently and when I opened the storage, I found it WAS NOT the same as they said in their delivery.I am very upset right now as it has been a really terrible experience with the company. The agent that helped me was good; however, that didn't aid the awful experience.

  

  Business Response

  Date: 06/25/2025

  Hello Can,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration youve experienced.
  
  After thoroughly reviewing your case, weve confirmed that the delay in repair was due to the extensive water damage your device sustained, which ultimately required the replacement of the motherboard. As a result of this repair, your devices IMEI changedhowever, we acknowledge and understand your concern regarding the storage capacity discrepancy.
  
  Your original device was a 512GB model, and we recognize that this is not the storage size of the unit you received. We truly regret this oversight and are committed to making it right.
  
  To resolve the issue, we are arranging for a replacement device with the correct 512GB capacity. One of our corporate supervisors will be reaching out to you directly to assist in setting up a warranty (at no cost to you), which is required to process this replacement.
  
  We appreciate your patience and the opportunity to make this right. Please dont hesitate to reach out directly if you have any additional concerns.
  
  Sincerely,

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overnighted my phone on 5/29 and they received it Monday 6/2 for repairs. I received an email this Monday that the repair was done and my phone was shipped back to me 2 day air. There was no tracking number. I called. They told me the situation was escalated so that I would get a tracking number. On Tuesday 6/10 *** sent an email that they received notification of a package but that they did not have possession of the package and my delivery date was for today by 530 pm. This morning I get an email from *** that my package has still not been received and my delivery is being rescheduled. When I call they give me the run around and my phone carrier BOOST mobile refers me back to the protection plan company. I just want my phone. The phone costs more than 1000 dollars

  

  Business Response

  Date: 06/13/2025

  Hi *****,
  
  Thank you for your feedback, and we sincerely apologize for the delay and the frustration it has caused.
  
  Weve reviewed your claim and can confirm that your device was successfully repaired on June 5th. However, there was an unexpected delay in transferring the package to **** which is why tracking updates were initially unavailable. We understand how concerning this must have been, especially given the value of your device and your need for timely updates.
  
  Were pleased to confirm that your repaired phone was delivered on June 12th, and we hope it is now working as expected. That said, we are still investigating the root cause of the delay so we can prevent this type of issue in the future.
  
  If you have any additional concerns, please dont hesitate to contact us directly. We're here to help.
  
  Best wishes,