Complaints

This profile includes complaints for LGI Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LGI Homes

  1450 Lake Robbins Dr Ste 430 The Woodlands, TX 77380-3294

• 

  LGI Homes

  16202 Duclair Ln Hockley, TX 77447-9498

• 

  LGI Homes

  4353 W. Crescent Road San Tan Valley, AZ 85142-6176

• 

  LGI Homes

  19219 Eagle Lake Rd S Big Lake, MN 55309

• 

  LGI homes

  12887 Shoreline Dr San Antonio, TX 78254-6316

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband purchased this home in October 2023 we are first time homeowners. We were very excited moving in but in May 2024 we started to notice water spots on our celling downstairs walls inside the Dining room area we entered a warranty request through the customer portal. The builder contacted us and came out he first sent the plumbers who could not find a leak for days where we had water running for hours in our home. I tried telling the builder about seeing the pieces of seal inside the shower but he did not want to listen. Then it turned out to be the shower was not sealed properly. This whole process has been a nightmare since May it is now July going into August the house is still not repaired and the repairs that have been done are sub par they put holes in the walls and there is painting that needs to be done, and the wall to the shower is not sealed properly. We had to pay people to house sit, time off work, and our light and water bills are well over 300 dollars. were only offered a choice between a ***************************** ********** gift that we have not yet received. They broke my tub drain and there may potentially be mold in the walls that they just want to seal up without consulting a mold specialist. We dont know how long the water was leaking before we saw the water spots. Me and my husband deserve reimbursement for our time and money spent LGI

  Business Response

  Date: 08/02/2024

  Hi Mrs. ******, we're sorry to hear that you have been unsatisfied with your experience. We have reached out to our team to find out the status of the remaining items that need to be resolved. 

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the 27th of June 2023 the grind pump installation at my home (built by ***) suffered damage to its control board from an improper installation. This was confirmed by a technician from the manufacturer (**********) that had to come out to perform the diagnosis and repair. Insects entered the control board housing through the wire pipe that wasn't properly secured to the housing. The board shorted out, which caused the pump to turn on until it burned out the stator.Following the damage and repair which costs $858.85 (check 134 from BofA). I attempted to contact LGI Homes over the next week or two. Its apparent that *** doesn't make it easy to contact them, nor deal with them. I eventually tracked down an information email address and sent in the details of the improper installation on 17 September 2023. I received phone calls from 615 487 on the 20 Sept 2023 in which I was asked for images of the improper installation and the invoice from ****** and my address . These images and details were provided and all then all communication from the *** halted. I attempted to reach out by email and text on the 9th of May 2024.*** does not reply to phone call messages, text messages, nor emails regarding this issue. They appear to be avoiding contact for whatever reason they have.The amount paid (below) to the business is not paid to *** but to the manufacturer who performed the repair.

  Business Response

  Date: 07/25/2024

  Mr. ******* we apologize for the experience you had and the trouble you had contacting our team. Since you are out of warranty and you had the repairs completed without a member of our team being able to inspect the installation and confirm it was done incorrectly, we will not be refunding the repair cost. We understand that this is not the resolution you are looking for, but we hope you continue to enjoy your home for many more years. In the future, if you have any items you believe we should be responsible for the repair of, please submit them to the warranty portal. Our team will contact you and review the issue to determine next steps.

  Customer Answer

  Date: 08/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The instructions for addressing repair of the grind pump were to contact the plumbing contact listed on the *** sticker on the inside of my sink cabinet.  I was directed to the manufacturer.
  The install was looked at by the manufacturer who informed me it was installed incorrectly.  The gap in the housing that allowed the bugs in that caused the electrical fault was due to the pipe not being sealed correctly.  I have no idea how long *** would expect a house with 4-5 people living in it to function without the use of plumbing.  Considering the amount of time it has taken to get a response from *** on the matter I have no faith that *** would have sent anyone to investigate before the house would have to be vacated due to not having functional sewer out for the plumbing.  Further, when contact was initiated previously, why did *** cut off contact after receiving pictures of the install, the board and the invoice from the manufacturer?  On the surface, this is foul behavior.  Either your business practices are insufficient or your policy directly promotes this type of interaction.  Did *** even reach out to the manufacturer to validate they were on site?
  
  This wasn't so much a part going bad within warranty as it is a faulty install leading to damage.  Perhaps there is no way to see eye to eye on this issue.  *** clearly wants to save all the money it can.
  
  Regards,
  
  
   
  

  Business Response

  Date: 08/19/2024

  Mr. **************** quickest way to have someone come to investigate would have been to submit a warranty claim, which was not done. Since you were already outside of your warranty period when the issue happened, we are unable to refund you for the repair costs. We apologize that communication was cut off and we never provided a proper explanation of whether we would refund you or the reasons that we would not, this is not the experience we strive to provide and we will investigate further to provide additional training to our team.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we decided to move cross country and needed a five bedroom house, we decided to build a new one so we wouldnt have work to do. But what was supposed to be a dream home has turned into a nightmare. The day we did the walk through and closed, we were assured drywall issues would be fixed. We even marked all the bad spots. Since then, we have poured all our savings into just trying to fix issues. In the beginning, they did send dry wallers back to attempt to fix major issues in the bathrooms where the walls were literally rounded and corners off, but eventually we got told they would not fix any more drywall issues because it is level 4 not 5 and will never be perfect. Their fixes were almost worse than the start. We have had to cut sections of walls out to try and do tile. We pulled up the cheap carpet and found holes in the ***** they had simply tried to hide with the carpet. They wont fix it. During the floor replacement, it took the floor people a whole extra day just to scrape mud off subfloor. The floor people said this was the worst new build they had ever seen. There are seams in the walls that look like folds in multiple places. There are still curves in all the bathrooms. This is not even level 4 drywall by any standard. When I reported we had other drywallers come look, we got a message back saying, If thats how you feel I can just decline fixing other issues (not drywall related). We are supposed to be under warranty. Now we tried to add tile in the master bathroom and had to cut a section of wall out to redo it just to be able to lay the tile. And in order to make the lower part flat enough to put in the tile and cover the shoddy drywall, there is now an inch curve between the top and bottom. The shower and entire wall would need to be redone in order to fix it correctly. The contractor we have been working with has also said its he worst hes ever seen. We are going to have to gut the bathroom. There are many other issues theres not room for.

  Business Response

  Date: 07/11/2024

  Mr. ******* we are disappointed to hear that you have been unsatisfied with your home. We have reached out to our local team for additional information. 

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not approve or deny my loan, then canceled my contract.voided the ***** deposit.Told them initially to cancel a meeting and told them my work situation. Wanted to move forward with the loan application but then it got voided.

  Business Response

  Date: 06/28/2024

  Mr. *** we apologize for any confusion that has occurred.The contract was cancelled because your realtor indicated you did not want to move forward. If you would like to proceed with the purchase, you will need to visit our office to sign a new contract. 

  Customer Answer

  Date: 06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  
  I contacted **** ******* and the contract has been terminated not on my end. Is possible for a refund of the deposit  to resolve. and thank you for the response
  
  Regards,
  
  Tin Le
   

  
  

  Business Response

  Date: 07/11/2024

  Mr. *** we have reached out to our local team for additional information. 

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home with LGI Homes in 2021 at the ******** neighborhood in ****, **. Within the one-year warranty period, we filed a complaint regarding the air conditioning issue in our master bedroom. The room has extremely low airflow, resulting in it being much hotter or colder than other rooms depending on the season. LGI Homes never fixed this issue.Since the warranty has expired, LGI Homes claims they are no longer responsible for the problem. Recently, we used a thermography camera and discovered that the ceiling in the master bedroom is significantly colder than other rooms upstairs. Suspecting insulation issues, we had two insulation contractors inspect the attic. Both contractors observed that the insulation was incredibly uneven, with some areas barely covered.We reached out to LGI Homes' warranty team, but they claimed no responsibility, arguing that the insulation had passed the initial inspection. However, upon speaking with the town inspector, we learned that their inspection is only visual and does not check for uneven insulation. It is against code for insulation to be uneven.LGI Homes refuses to address this issue, citing that:The insulation passed the inspection.The warranty has expired.Desired Resolution:We request that LGI Homes:Conduct a thorough inspection of the insulation in the attic.Correct the uneven insulation to meet the proper standards and code requirements.Address the air conditioning issue in the master bedroom to ensure proper airflow and temperature regulation.This situation has caused significant discomfort, inconvenience, and waste of energy, and we seek a prompt resolution to the matter.Thank you for your attention to this complaint.

  Business Response

  Date: 06/10/2024

  Hi *****, we see in the warranty portal that you had concerns around the heating of your first floor versus second floor. This was addressed in February 2022. We are sorry to hear that you have been experiencing trouble with your bedroom temperature, but as our local team stated, you are outside of your one-year workmanship warranty and the insulation did pass inspection. Due to this, there is nothing further that we can do. If you believe this may be covered by your structural warranty,please reach out to 2-10 Homebuyers Warranty directly to file a claim. We apologize that we are not able to help you further with your claim but we wish you and your family many years of happiness in your home.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our initial walkthrough upon closing revealed numerous warrantable items, many of which remain incomplete. Our assigned builder, ******, proved to be unreliable and unresponsive, often going months without addressing our concerns. Despite occasional attempts to rectify issues, the situation did not improve.Following ******** departure, we were introduced to ******, who initially showed promise in communication. However, subsequent attempts to reach him have been unsuccessful.Numerous issues persist, including uneven floors, damaged trim and doors, and a cracked countertop on our deck. Our driveway, inadequately constructed and poorly finished, presents significant challenges.Despite our efforts to engage with the builders and contractors, we have been met with frustration and delays. We have resubmitted all outstanding concerns via the warranty ********* someone who works from home full-time and is available for appointments, I have endeavored to be accommodating. However, we have reached a breaking point. The lack of resolution and attention to our concerns throughout the first year of homeownership has been deeply disappointing.We urge you to address these issues promptly to restore our confidence in your company and ensure the integrity of our home.

  Business Response

  Date: 06/14/2024

  Hi Ms. ******* thank you for bringing your concerns to our attention. We have reached out to our local team for additional information regarding your concerns and the status of your claims. 

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  This complaint will be resolved once our house is completely fixed. Last Friday on June 14th, two companies came by to fix the cracked countertop on the porch. The first company came out to remove the grill and the post on the countertop. Hours later the countertop company came in and removed the cracked section. They replaced it with a new section. Then the first company came back out, reinstalled the post (incorrectly- one side was upside down and the unfinished edge showing) and when he went to put the grill back, it would not fit. The countertop was cut incorrectly. I immediately texted ****** and have YET to hear from him. Every single time someone comes in to "fix" something, they make it worse. There is no oversite with the subcontractors. They show up to our house asking what needs to be done. Nobody comes by before they leave to check their work. Our grill is on the floor (great timing for Father's Day Weekend) and nothing is being done.  
  Regards,

  ***** ******
  
  
   

  
  

  Business Response

  Date: 06/27/2024

  Hi Ms. ******* we are disappointed to hear that the item was unable to be resolved on that day. We will follow up with the team to determine current status and next steps. 

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with a buyer in the *** market that was looking for a home to purchase. Using our MLS, I was able to find available properties in *****, ** that were of interest. At buyer's request, I had scheduled a meeting with LGI Homes about the potential of my client not just viewing their properties, but to maybe purchase as well. After our meeting with their representative, my buyer loved the homes and decided to put down the deposit to start the process. A day after the deposit was made, I was informed that my buyer, unknowingly to her, made an on-line Zillow inquiry nearly 6 months ago. Because of this, LGI homes refused to pay my commission, which was 3 percent minus GRT per email received before viewing, because of a clause in their prospect registration form that I was asked to fill out as are all realtors who bring in buyers. I eventually spoke with a VP and he said because of that form, they will not pay my commission despite the fact that I did all the work and brought them a customer to purchase one of their properties. During the appointment to sign the purchase agreement, they offered to refund the buyers deposit but could no guarantee that the property would still be available and that she was locked in with a lower price than what was offered that day. Buyer, obviously already vested in the property, decided to sign the contract anyway (how can you blame her). Flashforward 2 weeks and I found out another broker had the same issue with LGI. It seems to me that the company is using our *** to lure real estate agents to their properties and then use this clause not to pay them despite the customers that they brought in. Nowadays, everyone uses the internet first on their home searches, as an agent, how are we to know and why should we be punished if a client clicks a simple "want to know more" button?

  Business Response

  Date: 05/24/2024

  Mr. ****** thank you for sharing your experience with us. Every builder has their own process for working with brokers and we are sorry that you dont agree with ours. Our policies are clearly defined on our website at ************************************************************ and on the Prospect Registration Agreement form. For your reference, we have attached a blank copy of the agreement that you signed. We believe that we clearly communicate the terms of our policy and are transparent in our stance regarding this situation.We use this same policy across the country and have built many successful relationships with agents. We hope to have the opportunity to work with you in the future. 

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  There was no way of knowing whether this clause mattered on the prospect agreement until a member of LGI Homes runs the name through the database. In this case, the form was filled out upon the meeting but my buyer and I did not find out until 5 days after it was filled out and a day after she had made the deposit to purchase a home. If the employee had notified us the day of or by Monday, both my buyer and I would at least would have known and it could have impacted her decision into purchasing a property. Once the deposit was made, she was already vested. Due to the timing and price increases upon the day the buyer signed the contract, she was not going to back out due to the non-guarantee of future availability. Again, if all parties would have known about this issue within a day or 2 of the initial meeting, my buyer would have had all of the information up front and it could have altered the decision that she ultimately made. 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 06/13/2024

  Mr. ****** as we stated before, we clearly state the terms of our policy in the Prospect Registration Agreement form. We are abiding by the policy that you agreed to when you signed the document. While we understand that you do not agree with how this situation played out, we hope that we will have the opportunity to work with you in the future. 

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  LGI Homes used MLS to lure me and my buyer to their property. This company policy was not brought to attention until days after meeting with their *** and completely changed the thought process of my buyer since she had already made the deposit. Perhaps if this situation was disclosed upon the meeting things would have turned out differently instead of blindsiding my buyer and I. This issue looks like it will not be resolves and I would like to continue with the complaint.
  
  Regards,
  
  
   
  

  Business Response

  Date: 06/27/2024

  Mr. ****** the Prospect Registration Agreement was signed during your initial visit, and that form outlines the terms for you. Your buyer ultimately decided to purchase before you received confirmation on your eligibility for commission. We are following the terms of our Prospect Registration Agreement and there is nothing further we can do for you in this situation. 

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need repairs on my home since 2023 issues with getting them done I have sent several pictures and filed warranty claims still today 5/2024 no repairs. When I moved in builder didn't install properly the bottom of my shower and it's coming apart in one spot now they say it's due to water on the floor which is not true I just need work done on my home $400k it's a issue I guess. I also told them the wood at the bottom of my island has fallen off, cracks in ceilings and walls just a terrible situation. I'm upset with my self on this purchase, please beware.

  Business Response

  Date: 05/13/2024

  Hi Ms. ****** we reviewed the warranty portal and see that several items were addressed in 2023. In March, there are records of our team calling and leaving voicemails about additional tickets that had been submitted.We see that additional tickets were submitted in April, and our team has been working through those with you. We apologize for any delays that you have experienced in the past. 

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern My name is ******* **** I am a first time buyer for a home . I am reaching out to you regarding a situation with LGI Homes ***************************************************************************************************. This situation is with an employee named ****** ****.On April ******* I was in negotiations with ****** **** for a property located at ***************************************. From the beginning I felt pressured into buying a home that wasnt suitable for me and my family. ****** insisted that we downgrade furniture to smaller furniture for a comfortable fit for the home. I refused to do so. ****** then goes on to show us another home which was bigger. She then states, If you want the property you can put $1000 ******* money down, to take the property off the market, so no one can try to sale it from under you. She states that I needed to have the money in the bank. I told her that I would have to go put it in the bank because all I had was cash. She insisted that I give her the cash and she would get a money order and make the payment for me. I asked her for a receipt, which she grabs a piece of paper and hand writes me a receipt showing that I gave her $1000 cash. After giving her the cash she says we have to have a video call with the person that does the loan application and because she stayed kind of far in ********* she wouldnt be able to come to the office and scheduled the video call for 6:00 pm on April *******. Unfortunately On April ******* I received a phone call from my doctor stating that its a possibility that I will have to have surgery from a work related injury and its a possibility that I would have to go on workmens comp. On April ******* I met with ****** **** for the scheduled meeting. But before the meeting gets started, I stated to ****** **** that I had something that I needed to let her know before we proceeded . I then let ****** **** know about the phone call I received from the doctor earlier that day stating that I would have to have surgery and might be going on workmens comp. ****** **** says oh no this is not goin to work she walks out the room to go and cancel the video call that we had scheduled and then says she sorry to hear that and in order for me to receive my $1000 back I would have to bring proof of the workmens comp claim (I really felt like she thought I was making it up). She then started requesting documents from me proving the workmens comp claim. Every document she asked me to get, I got it and presented it. A few days go by and she asks for more documents, from my job proving that my hours had been cut down which I provided. I also provided her with a hand written letter explaining the situation and requesting the $1000 back. She then said she would have her manager reach out to me. I never met the manager before but on Thursday May 2, 2024, a guy named **** reached out to me saying he was the manager for LGI homes ****** **** Told him that I wanted to speak with him about getting the $1000 cash back . He stated that I would not be getting my $1000 cash back because thats not how it works. I reached out to *************** on May 3, 2024 and asked to speak with the Regional manager and a guy named **** said he was out of the office and he would take my name and number and have him call me even though its Friday theyre in the office over the weekend he will reach out. **** said he was not allowed to give out the regional managers information. I also emailed Dballard twice at the email thats on the website. I havent been able to get a response from no ****** this time I am asking for help in this unethical situation please help get my $1,000 back. ****** **** has yet to provide me with a copy of the cashiers check or money order for $1,000. I dont think she obtained one once I gave her the cash. She also stated that since I didnt complete the loan application my $1000 will still be good for whenever I decided that I wanted to buy a home again

  Business Response

  Date: 05/15/2024

  Hi Mr. ***** we are sorry to hear about the circumstances that lead to you needing to cancel your contract.We have reached out to our upper management team to review the information you provided us and to evaluate the refund of your ******* money. You should receive a call by end of day Friday, 5/17 with their decision. Good luck with your recovery!

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  This letter is to inform you that LGI Homes has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/5/2024 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is going to be long but detailed. *** only cares about building houses as fast as possible. Quantity over quality. Below are issues that *** had. House issues Bath tub cracked before final walk through, was patched incorrectly & cracked again. Construction managers have been delaying replacing ********** says LVP flooring but laminate was installed. Clause in contract states *** can change materials without notice. None of LGI homes have LVP but their website still claims they do.Flooring has several chips in planks that were "fixed" with wood putty. Several planks were cut short & show.Concrete started cracking 2 weeks after it was poured. Mostly ************** is on the steppe system and pump was wired backwards. Pipe from House to tank, covered w/ large rocks (***** lbs each) causing sewage overflow into front yard. FIXED but killed most of the grass and tree which they havent fixed.Stove was damaged by a worker dropping something & left a dent. Entire yard is uneven w/ low areas & rocks under sod.Cabinet *************** damaged by nails shot thru. FIXED. Interior doors hitting door frames a month later. Common after several years, not months. Waiting for 11 month inspection that was due Nov 2023, its May 2024 & still incomplete.Communication is absolutely abysmal. Previous construction manager and VP quit & the new people ************ dont care either. **************** is nonexistent in the main office.If you buy a house from LGI & can be present while its built, make sure everything is fixed before signing, regardless of the construction manager telling you theyll fix it. Make sure they write everything down on paper and get a ******* current course of action is to file a lawsuit and sue for the damages theyve done and now refuse to fix.

  Business Response

  Date: 05/13/2024

  Mr. Preku, we take pride in the quality of our homes and are sorry that the turnover within the area has negatively impacted your experience. We have reached out to the local team and understand your outstanding warrantable claims have been scheduled out and are expected to be complete by the end of the month.  

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

  The VP (Mac) has decided that items that were damaged by *** are not warrantable due to the previous Construction Manager not writing anything down. I have offered to show the string of text messages showing that we talked about it and received no response. 
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/30/2024

  Mr. Preku, we have confirmed with our division leadership that we have completed the claims that we agreed were covered by warranty. At this time, there is nothing further we can do for you. We appreciate you choosing LGI Homes and we hope you create many happy memories in your home.