Reviews

This profile includes reviews for Extra Space Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Extra Space Management, Inc. has 532 locations, listed below.

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  Extra Space Management, Inc.

  2795 E Cottonwood Pkwy Ste 400 Cottonwood Heights, UT 84121-7033

  
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  Extra Space Storage

  8900 Murray Ave Gilroy, CA 95020-3616

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  Extra Space Management, Inc.

  1318 N 1075 W Farmington, UT 84025-2979

  
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  Extra Space Management, Inc.

  5572 S Van Winkle Expy Salt Lake City, UT 84117-7324

  
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  Extra Space Storage Inc.

  150 Airport Dr Morrisville, NC 27560-9571

Review Details

• Review fromBoyd L

  Date: 01/12/2024

  1 star
  This is not a storage business. This is a criminal enterprise involved in extortion. They will give you a price to move in and then two months later **** up the price by 50% in the hopes that you wont go to the expense or trouble of moving your things. These greedy pigs are vile scumbags. I should have been more suspicious. They tried to sell me a lock for four times the price that UHaul was selling it for, nonsense insurance and a leaking roof when I moved in that they have yet to fix. There is not a business I have a lower regard for then these low life criminals.

• Review fromjoi m

  Date: 01/09/2024

  1 star
  I went to this storage unit to rent a space to place my stuff since I needed to move out of my home. When I went there I was helped by the manager. I told him what I was looking for and what I was looking to spend. He found me a space at their other location, *********************************** ***********, **. ***** - Life Storage, which was bought out by Extra Space Storage. He found me a large unit for a great price. He went through all the paperwork with me, I signed and made my payment. Two months later I received a notice advising me that the storage company was raising my rent by 100% in 30 days!! So I will owe DOUBLE what I've paid for the past two months. Mind you they are raising the rent during the winter months when space availability is high. When I looked at my contract it does state month to month but nothing else. No information on the percentage of increases & when. This specific item of the contract was not covered by the manager when I initially rented the unit. He went over the contract & promised me everything he was going over was true and factual, which obviously was not the case. Please be aware of this *************** price gauging tactics once you rent from them and are stuck. Also READ your contract thoroughly yourself before signing!!!!!

• Review fromLisa V

  Date: 12/27/2023

  1 star
  This business is a scam. They bought Life Storage and immediately raised prices without notice. This is essentially extortion, the raise prices, then when you cant pay, the get to essentially steal you belongings. The *** is a *****, with class action lawsuits against him. This practice should be illegal in the first place.

• Review fromRoylera F

  Date: 12/19/2023

  1 star
  Honestly if I could rate a 0 I would. The customer service is horrible. The ******************** gate stays broken. If we speak about the predatory rate increases thats is a whole different bag of tricks. My storage rent jumped 30% when Extra Storage took over, I was late and a ****** space went to ****** with their added late fees. Also they force you to get insurance though them which is an additional ***** a month so now I pay close to ****** for a unit. I am in the process of transferring all of my items to a ******* storage unit.

• Review fromSabrina R

  Date: 12/05/2023

  1 star
  So upset this company is a setup for failure lied about price and everyone says something different my price doubled in only 3 months when I signed up I came into the store where the employee went over the entire contract I remember them being in a hurry but made sure to ask everything I was signing and what exactly I'm signing nowhere did it say my price was going to double after 3 months with no notice or warning when I found out about this deal on the phone first again nobody said the price was going to go up they told me this was a promotion for this new store I agreed to drive *************************************************************************** a U-Haul to go back and forth I have two units so I'm being screwed twice now that my price has increased more than double I'm having a problem paying my bill of course because I did not agree to this price I never would have signed up here if I would have known the price was going to increase to a price I could not afford now today is my last day to make a payment before getting $136 Lien fee and I was only told about it yesterday now that I went to go make my payment it's the 5th and they changed my due date to the 5th so I could avoid the late fee and they're telling me now that if I don't pay double so two months of storage then I'm going to get the lean fee anyways even if I pay the remaining balance of what is owed even though I have a 10-day grace ****** to make my next payment so why would I be charged a lean fee if I'm still in the 10 day grace ****** I had a heated argument with a girl a couple weeks ago who refused to put me on with a supervisor an extremely rude after 45 Minutes said manager would call me back within 24 -48 hours and of course nobody has to discuss this issue anyways they only called to get their payments this has been one fee after another I even begged them for months to please review the camera footage to see that nobody ever told me my price was going to go up and double the price?

• Review fromPeggy S

  Date: 11/21/2023

  1 star
  Extra Space Storage raised the rent almost 100% after four months. When I asked the staff working there if this would happen, she lied and said it was more typical for rent to go up about 20%. Just accept you will have your quoted monthly price for four months.

• Review fromBryan K

  Date: 11/21/2023

  1 star
  Have been renting for years and the price keeps going up and up....but a new customer can get the same size unit that I'm paying 220$ for at a price of 70$. So I currently purchased a new unit due to the need and now I'm stuck with a 270$ bill when I should b paying like 140$..just very shady practice. When I first noticed they were doing this. I called to try to see if I could get The new price and they just gave me $10 off. So when the price is dropped this time around just got another unit. kind of unfair and i'm looking for another place.

• Review fromJaQueaiah D

  Date: 11/18/2023

  1 star
  My husband got us a unit and we fell behind on the payments. We reached out to the store manager regarding a the unit and found out our unit was being sold and corporate was not willing to fix what their store manager had done.

• Review fromTodd M

  Date: 11/17/2023

  1 star
  ** NEW RENTERS BEWARE *** THIS COMPANY DOUBLED BILLED ME WITHOUT MY KNOWLEDGE. THEY OWE ME A REFUND OF OVER $1400.00 AND WILL N OT PAY ME! THE REFUND CHECK THAT I FINALLY RECEIVED RECEIVED AFTER 2 MONTHS. I HAD TO BEG THE DISTRICT MANAGER *** *** FOR HELP. I WAS TOLD SEVERAL TIMES THAT I WOULD RECEIVE MY REFUND CHECK IN TWO TO THREE WEEKS. THAT NEVER HAPPENED... IT HAS BEEN OVER 10 WEEKS, I AM TIRED OF BEGGING FOR THE MONEY THAT THEY TOOK OUT OF MY BANK ACCOUNT. THE REFUND CHECK I RECEIVED AND DEPOSITED AT MY BANK DID NOT CLEAR THEIR BANK. NO *** WAS CHARGED ADDITIONAL BANKING FEES BECAUSE THEIR CHECK DID NOT CLEAR... WOW! EVERYONE IT TOO BUSY TO HELP AND NOBODY AT THIS COMPANY CARES...

• Review fromCourtney P

  Date: 11/07/2023

  1 star
  Buyer beware. The facility itself is fine, but they use bait and switch tactics with their pricing to lure customers in and then astronomically increase your rate. My storage unit was initially $82 for a 10 x 10 unit in July. With additional insurance this came out to around $93 monthly. About four months into my unit rental, now November, I get slapped with a bill for $168 for a market value increase. They are still advertising the same $82 rate online for new customers. I am a medical traveler, so I have rented multiple units in the past from different companies, and I am familiar with increases for inflation and market value. They were usually a few dollars annually, maybe ten dollars here and there. But nearly a 100% increase four months later? That feels very predatory to me. **************** apparently does not have legislation to protect renters on storage units either, so this is legal. Immoral, but legal. Since I am traveling for work I now have to book a flight back to ******* and move my stuff into a different unit because I would rather spend $1000 in travel expenses than do business with a company that uses immoral practices to earn a few extra bucks.