Complaints
This profile includes complaints for Prestige Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 190 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I only own you ******* NOT *********!!!! And you changed the date to sept 2022 when it was supported to come off in 6 months. Change date back to 6y 6m and fix the amount I own to *******. You have the car back. I financed ******. How the f*** to I own ****** on a car you have!!!!You repo this car 6 y and 6m ago. I DO NOT OWN YOU ******0!!!! I financed ******!!!!!
Business Response
Date: 09/26/2022
We have responded to the consumer directly to address their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** ************************* - Compliance Specialist.Customer Answer
Date: 09/26/2022
Complaint: 18042586
I am rejecting this response because:
Sincerely,
*************************Customer Answer
Date: 09/26/2022
After reviewing the paperwork I just received, I have figured out you have the wrong person. This is not my loan. Wrong name, address and even car. I financed a 2017 Jeep Wrangler. And I did not live in WA. And thats not my name nor has it ever beenBusiness Response
Date: 09/28/2022
In response to this rejection, I believe we have addressed all of our customers concerns as well as the additional information provided and believe that Prestige has followed all applicable laws and regulations. If our customer has any additional questions or concerns, I would be happy to discuss those with them. They are welcome to reach out to me directly at ***************** ************************* - Compliance Specialist.Customer Answer
Date: 09/28/2022
Complaint: 18042586
I am rejecting this response because: I would like to show proof this is not my account. I have lived in NM since 2009. I have never owned a ***** I have my drivers license and rental agreement. And my name was never *********************!! I dont care what those papers say, THIS IS THE WRONG PERSON!!!
Sincerely,
*************************Business Response
Date: 10/04/2022
We have responded to the consumer directly to address their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** ************************* - Compliance Specialist.Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Prestige Financial is facilitating a fraudulent used car sale that is exposing me to toxic smoke and chemicals and causing me serious health issues and sickness. I contacted Prestige Financial and asked them to cancel the funding of the loan immediately, allowing me to return the new vehicle and have my old vehicle returned to me. Prestige Financial has not returned my phone calls. Prestige Financial will be listed as one of the parties involved, causing a customer serious illness and health issues. They should greatly understand the significance of their liability in this criminal act. You have my word I will fight this each and everyday until I get the resolve that I am asking for. It is absolutely unacceptable to facilitate a fraudulent car sale that is resulting in the harm of another human being. Details about the transaction:I recently purchased a used vehicle at a local ****** dealership (****************************, **). I noticed a strong smoke and chemical smell in the vehicle during the test drive. I asked the salesman about the smell and he assured me that it was not smoke and that I was simply smelling cleaning supply chemicals because the vehicle was recently cleaned. I was told that the smell would dissipate in a day or so and I bought the car based on that information. I became VERY sick as I drove the car over the next couple of days. My sinuses started burning, my throat swelled and became inflamed. It was difficult to breath in the vehicle while driving it and it still is. I took the car to a specialty shop that removes odors from cars and they confirmed that it had previously been heavily smoked in. I paid 300 dollars for a steam clean w/detail and the smoke and chemicals are STILL present! The Dealership and Prestige Financial have refused to help me or acknowledge my request for the loan cancellation. They are causing serious health issues for me. I am asking them to do the humane thing and help me.Business Response
Date: 09/21/2022
We have responded to the consumer directly to address their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** ************************* - Compliance Specialist.Initial Complaint
Date:09/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July, 2022, I rescinded an agreement for account number ******* and ********************** *** has not by law complied to the issue. The 20 days required by law to respond and resolve the issue has been ignored. placing them in violation of the **** section *******, UCC and 15 USC on consumer law, yet they are constantly harassing me via text about making payment despite rescinding the agreement which has been left unresolved. The remedy sought is listed therein the Notice To Rescind. This company believes it is above the law and can continue with its fraudulent and predatory lending practices by not disclosing to the consumer what the law requires of any lending agency under the consumer laws set forth by congress and the **** I want the title to the collateral, no damage to my consumer report, a full refund (down payment included) and no further contact from PRESTIGE FINANCIAL SERVICES ***.Business Response
Date: 09/07/2022
We have responded to the consumer directly to address their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** ************************* -Compliance Specialist.Customer Answer
Date: 09/09/2022
Complaint: 17916040
I am rejecting this response because: PRESTIGE FINANCIAL SERVICES is fabricating what it claims in their response because they are coving up that they are in violation of the consumer laws, UCC and TILA (CFPB). I have not received any response from PRESTIGE FINANCIAL SERVICES for the rescission despite them claiming that they sent it. To email, text or any form of electronic response is in violation of consumer law. I am opened to any furthered advice, suggestions or guidance from the BBB in light of this matter. thank you.
Sincerely,
***************************Business Response
Date: 09/14/2022
In response to this rejection, I believe we have addressed all of our customers concerns and believe that Prestige has followed all applicable laws and regulations. If **************** has any additional questions or concerns, I would be happy to discuss them with him. **************** is welcome to reach out to me directly at ***************** ************************* -Compliance Specialist.Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has different representatives calling and misrepresenting themselves, claiming to be insurance agents, Certified technicians, and HR personnel to try and gain personal information like social security #'s, addresses, etc. Company is harassing others looking misrepresenting who they are to try and gain information.Business Response
Date: 09/08/2022
We reached out to our customer directly to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** ************************* -Compliance Specialist.Customer Answer
Date: 09/14/2022
Complaint: 17896621
I am rejecting this response because: Anytime anyone has ever reached out to me was to get any current information to keep this shenanigans going and on our credit reports. I think it's ridiculous to be harassed about a car that has been sold I'm sure at this point multiple times and was no where near worth what they are trying to make us responsible for.
Sincerely,
***************************Initial Complaint
Date:08/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Prestige continues to report false information to my credit report. Theyre reporting every month that I owe them money, however I filed bankruptcy in 2015.Business Response
Date: 08/15/2022
We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** ************************* -Compliance Specialist.Customer Answer
Date: 08/15/2022
Complaint: 17715051
I am rejecting this response because: Issue remains the same, theyre reporting a car behind on payments every month that I do not have, that was included in a bankruptcy and loan was assumed by another party
Sincerely,
***************************Business Response
Date: 08/16/2022
We reviewed the additional information provided and have reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** ************************* - Compliance Specialist.
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