Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pompa Program has 2 locations, listed below.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

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  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1 hour health consultation with the pompa program hoping to shed some light on my husband's negative health symptoms and the root of them. The health consultation was sold as being worth $500 and being reduced to $167. However, there was no expert advice or health help whatsoever but was rather a sales pitch for a $6,000-7,000 program that the pompa program offers. If I wanted to listen to a sales pitch, I would not have paid $167 to do so and I feel it's completely dishonest to convince someone you are helping them with a health consultation and then spend that time listening to their symptoms and convincing them they need to spend $6,000-$7,000 to actually receive any advice or help. I contacted them to request a refund and they ignored my e-mail.

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for The Pompa Program with a discount and payment plan. I am a breast cancer survivor who experienced multiple symptoms from chemo. One of these symptoms is short-term memory loss. The program became more and more complicated with timed detox supplements before meals and a schedule of 3 days on, 4 days off of supplements. I experienced worsening symptoms and could not keep up with the schedule. Also, I was not told before I signed up that I would need to use a ketones monitor. The program is expensive. $6-7,000 for six months. The company was deducting monthly amounts from my checking acct. my oncologist advised me to drop the program and go back to my normal diet. I contacted the program today to ask to cancel. The girl on the other end flatly told me that the contract clearly states that I owe the full amount after 3 coaching calls. Naturally, this upset me. The girl hung up on me. But the worst part is that they deducted the remaining $2,677.78 from my checking account without authorization. They left me next to nothing to live on this month. This company is out for money and lacks integrity. They leave no wiggle room for canceling. Desperate people sign up for this. Obviously, it’s not going to be a good fit for everyone. They claim they have to do this due to the intellectual property of Dr Pompa. My bank has filed a dispute with the company.

  Business Response

  Date: 03/29/2023

  ********,  we are devastated to learn of your BBB Complaint and how things were handled when you reached out to cancel your program.  

  The individual that you mentioned in your BBB Complaint certainly did not handle our request well at all, matter of fact we learned of her approach with other clients as well and determined that she was not a good culture fit.  She was let go in November 2022.

  That does not take away from what you went through, for that I am truly sorry.  IF I would have known I certainly would have considered wiggling with our contract and your cancellation.

  I would like to speak with you personally and discuss the dispute that was mentioned in your complaint.  I believe we can find a fair settlement regarding your program.