Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am frustrated that I cannot speak to a customer support agent through this company. I have had difficulty in using the links that they sent to me, and without being able to use said links (button) their services cannot be rendered, and my money will have been wasted entirely. They are to send a test kit which I will return unopened. I just want my $ refunded.

  Business Response

  Date: 08/10/2023

  Thank you for bringing your frustrations to our attention. We apologize for the inconvenience you've experienced in trying to reach a customer support agent and the difficulty you've encountered with the links provided.
  
  We understand the importance of being able to access the links in order to fully utilize our services. Rest assured, we are here to assist you in resolving this issue promptly.
  
  So that we can expedite the resolution process and process your refund as requested, please contact us by sending an email to ******************************* and we will process your request immediately.
  
  Once again, we apologize for any inconvenience this may have caused you and we appreciate your patience as we work towards rectifying the situation.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard about the Pompa Program on ********* As someone who has been diagnosed and dealing with this autoimmune disorder for years, desperately looking for some sort of solution.. I now look back and feel that this is was a set up from the start. I watched the webinar, was drawn in by the pitch and even the promise that this condition could be cured with their help. I purchased a test for my self and a couple family members, scheduled the initial appointment and read/watched all of the required material.. was really looking forward to the possibility of getting this help. My family and I had an unexpected issue come up so I followed all of the necessary steps with their NON medical professional to reschedule my appointment for the following week. Was a little weary since all of the emails and texts I got after were still referencing my initial appointment time.My family members and I all took our tests the same morning and all 3 tests immediately turned dark red. We thought that was strange considering we all have different health scenarios and it seemed very unlikely wed get the exact same results. After researching to see if any other people had similar results, it appears that the test is not legit. That everyones test gives the same results in order to draw you into their program even further. They fool you with a simple pH test. I feel so disappointed and upset that this company would prey on people genuinely looking for help with their health conditions. I hope others out there see this review before they waste their time and money. This is a total scam and I want a refund.

  Business Response

  Date: 07/28/2023

  Good Morning Madison,

  We received notice of the BBB complaint you filed with a request for a refund.  
  
  I understand your concerns surrounding the accuracy of the meta-oxy test.  The test looks for Cellular Inflammation, not toxicity.  Since there are many factors that drive Cellular Inflammation, including diet, it is not unusual for people to have similar results.  The amount paid was not only for the meta-oxy test, but also the specific analysis for the *** responses, which are individualized per person.  We use the combination of the meta-oxy test and the *** to proceed with the best option of relief for each person.
  
  I see that your call had been rescheduled for 8/4.  We do offer a 30-day satisfaction guarantee on these consultations so there are two options.  1) We can go ahead to cancel that call for you and process the refund, or 2) you can keep the call and if after you do not see the value, we can process the refund at that time.
  
  Please let us know how you would like to proceed. 

   

• Initial Complaint

  Date:07/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After coming across the Pompa program on social media, watching many videos, listening to the hour long webinar, and debating if I could even afford to invest in myself, I was excited to just go for it. I purchased the Pompa program. I did everything I needed to do and scheduled my consultation. Almost immediately someone from Pompa texted me to me to say they double booked and needed to reschedule my appt. Meanwhile my email was telling me my appt was still the original time and date. After feeling suspicious about this, I started reading reviews that were not provided by the company themselves. The results were unsettling. I’m afraid this is a scam.. the consultation sounds like it’s gonna be a sales pitch, the $170 something dollars is just the beginning. I am literally a victim to social media targeting me for having a medical condition. I’d really love to have my money refunded. Shame on this company for making a cash cow out of peoples really life issues.

  Business Response

  Date: 07/24/2023

  Hi ******,  our apologies about that double booked mishap, we work diligently to keep those things from happening and understand how frustrating that can be.  We have you scheduled for 7/27 this week, as you mentioned you no longer want to attend that call.  
  
  Per our refund policy, we will gladly honor the 30 day refund if you email ********************* with your Order information"
  
  
  

  Customer Answer

  Date: 07/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Although, I still feel like patrons should be weary of this organizations cost that they are not up front about, they did refund my money. 

  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed my wife up for the program and after 3 months my wife did not feel any improvement in her health and the program payments were becoming onerous. We asked to opt out of the program by phone conversation and email, but were told we were responsible for the full program cost. We have disputed this, but Pompa Program has deducted as much as they could withdraw from our bank account using my debit card number without my authorization. We believe this program to be a high cost trap for the uninitiated. We believe potential customers should have full financial disclosure of excessive terms and conditions and complete lack of any recourse for unsatisfied customers.

  Business Response

  Date: 05/17/2023

  Good Afternoon,

  We have reviewed your complaint and the emails on your account.  Our Accounts team was doing what they can to take into consideration your financial situation, we were extending the offer to take smaller payments on the balance due per your contract.   As you have now filed a dispute, we have to ride out the dispute process that can take up to 45 days to resolve.  We would ask that you remove the dispute so that we can escalate your case for consideration to leadership and resolve the matter vs waiting out the dispute process.  Per the contract they are obligated to follow policy.  We can take a deeper look at your time with ** and review coach calls etc. to take into consideration a potential settlement. We will reach out to you directly be end of day.

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20070792
  
  I am rejecting this response because: The Pompa Program response is vague regarding any specific resolution results. The Program has only begun to take our problem with them seriously since our complaint was filed. We will be happy to review any specific proposals they may provide to resolve our complaint. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 05/18/2023

  As per email sent this morning 5/18/2023 Settlement Agreement is being sent for consideration.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very clear with the Pompa Program that I have struggled ever since a surgery "tipped my bucket," as their jargon goes, to take supplements. I said that sleep was the biggest problem for me, and everything else was secondary. I also mentioned Lyme disease at high levels, and explained that I knew about diet and all else that was part of the program. They insisted this was different and safe, and that sleep was usually one of the things to return. I ended up with total insomnia, massive acne which hasn't gone away in 6 months, and dangerously high folate levels. I did everything the non-medical coach said, and when I said look, I am getting worse here, she insisted it was normal. it is not normal not to sleep more than 2 broken hours a day. This will wreck anyone. The EXTREME HAIR LOSS and acne was also a sign of massive hormonal disruption, which is also a sign of danger. A blood test revealed that the non methyl folate was causing toxic levels of folate in my blood. I also gained 20 pounds during this process supposedly eating well. It is not for people with severe dusautonomia. it is probably great for people like Pompa who have mercury poisoning from fillings and certainly, those who eat an ******** diet stand to learn from the materials, which told me nothing I didn't know well. They also wouldn't accept my posts on the ******** forums saying it was not the right material, but I didn't have any questions that resembled the usual about coffee brands, products, and bile pushes, I jsut didn't. The coach's advice was dangerous, and I have been bed ridden since then. I merely asked the company for a 50% refund which is still an exhorbitant loss of $4,000. But now I would like it all back plus feel I need a lawyer if they don't come through. I simply need the money for real medical care. Also, they said get a doctor, so I got one who is integrative, and he said you need to stop, you're getting worse and worse as thought I didn't know. But they told me to continue

  Business Response

  Date: 05/16/2023

  Good Day,

  Our records show that you graduated from the program as of December 2022.  At the time of graduation the Pompa Program there was no mention of a refund.  Customer service, shipping and coaching teams has done all they could with your existing health conditions to recommend protocols that would aid in your healing journey.  As per the contract you signed, Pompa Program does not guarantee results and is not liable for clients' health.  We do not claim to diagnose or cure our clients, and the recommendations made by your coach are recommendations not requirements.  You have already received all services and supplements, and it is well past the timeframe in which we could offer a refund. (We are not able to take the supplements back as its been past 30 days, almost a year since signing up)  You do however still have access to the portal and all its resources, and this access will remain for your lifetime.  The request for a 50% refund will require some additional research and considerations by leadership.  It would not serve either party to continue with legal threats as there is plenty to be considered regarding your time with **.  We will reach out via email by end of day tomorrow 5/17/2023 with a response on your request for refund.

   

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 20062499
  
  I am rejecting this response because: Guarantee or not, the level of so-called, medically presumptuous and dangerous "coaching," which was not even interacting coaching but a regurgitation of the information in the portal, this product was not only neutral, but harmful. It also doesn't prepare you for the thousands of extra dollars and hundreds of hours you are to spend on other supplements and treatments. There was NO facilitation to even get those treatments, what with my medical limitations which were stated up front. I also was unable to benefit from the online group and found it emotionally abusive to be told again and again to "watch my questions" as though I was not appropriate in asking information or expressing my difficult and dangerous reactions to the protocols for they would "scare or disturb other clients." If my truth is scary, then the program was toxic for me. There was nothing delivered, and as I was clear, I do not want access to the portal as the whole process was damaging to my health. it is medically unethical to sell a product to a person like a used car when they are sick, and when they get worse and worse, to not allow them to back out at a strategic point. I asked to change coaches immediately and was told mine was "one of the best" although she offered me NO SOLUTIONS to the issues I was having. I had toxic levels of some of the vitamins in their products building up in my system, and as I told them BEFORE I signed on, I really did know about diet, feasting and fasting, oils, and keto, all the rest, as I have worked in the field. I am asking for a 50% refund and kindly ask where I might get a lawyer who will ask for far more. The program is medically aggressive, and there can be no excuse for ignoring complaints of total sleep loss, hyper agitation, the loss of more than half of one's hair, and severe breakouts. I was blamed for having the reactions I had, and nothing was resonant. They delivered only harm, and I am urgently demanding back half of the exhorbitant amount I paid. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/6/23 place and paid 167.00 for test and consultation (virtual). Made appt for consult, Order Receipt from Order #******** Was contacted by Steve R***** stating he had a dental emergency and would not be able to meet and rescheduled my appt for Sunday at 1:30 4/16. Then he called and said he could not find my medical questionnaire that is required to have in order to have consultation. This was the 2nd appt cancellation so he offered to refund my 167.00 payment that they had received through PayPal and he would call me the next day after he talked with IT and crickets- I have reached out via text and email and no response - no credit was issued and no contact was attempted. Seems a bit like a scam after the last phone call from him Steve R***** ###-###-#### / email from **************. Someone should investigate - I feel scammed now. ******

  Business Response

  Date: 04/24/2023

  Hi *******,

  Thank you for alerting us to the number of issues that occurred around your consultation. Its unfortunate that these hurdles left you feeling scammed.  

  We have issued a full refund back to your Paypal account. Attached is a copy of the refund. It will take 5-10 business day to reflect in your account.

  Apologies for the hassle, I will share your feedback with leadership as well, seems Steve was having some major issues, including not alerting us to a request for refund.

  If you have questions please email [email protected] Thank you for your time and consideration.

  Sincerely,

  Chandra G******

  Pompa Program Operations Manager

  Customer Answer

  Date: 04/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2 2023 we my wife saw an ad on social media the signed up to have a consultation as to removing toxins from our bodies. She spent $264.00 and Pompa sent us a kit to test our urine that we were to take prior to our consultation. P into a cup ad red fluid and match to color bar. We did that and there was a difference between our samples. When we had our consultation , the woman questioned us a to a survey of health and histories we took online already. The sales pitch started with a stsement that they weren't accredited by the BBB yet and said were waiting for final approval. The the woman told us she was not a doctor herself but her job was to try to find out if we were good Fits for their program. During the questioning our surveys she said she was looking for exposures from prior events in our past. This is when the buying questions began and also misleading statement of Mitochondria is what energizes the body. False, mitochondria provides the energy of cell function within the cell, it does not give us functioning energy. It was then I realized the whole purpose of the call was only to sell us something. I began asking direct questions and she acted shocked and deflected with " we will get to that later" when asked what heavy metals or toxins were indicated. again deflected when I asked what she called the Meta-oxy test would show. She began asking why did we decide that we needed detoxing and how important is that to use. I got the picture, this was a two part sale and she was the setter and getting paid to set us to the "doctor" who could answer our questions, who in turn would charge between $6,000 and $8,000. when I asked what ADP was she didn't know but used the term like it was generally understood. We did this on Zoom and every time I asked a direct question her facial expression showed huge shock at real questions. Yhe Meta -oxy test was a simple PH test with color never intendingt to discern any thing. This is a scam. Flse claims of forever consulting services. Very clever but still a rip off of sick people trying to get better.

  Business Response

  Date: 04/13/2023

  Good Morning *****, 

  Thank you for sharing your review. We agree, often those on fixed or low incomes are marginalized with a traditional medical system.
  Utilizing creative payment programs, we can often make the program accessible to those who can't pay the cost out right.

  Lab work and blood tests, specialist visits, etc. get extremely expensive, even with health insurance. We avoid those costs by getting to the root of the issues our community members are facing.
  It's our mission to make the program as accessible as possible for those who need it, while keeping the process sustainable.

  I was not able to locate a purchase under the name *********************** or under the email address  *****************.  We can absolutely issue you a refund, we just need to locate the purchase. 
  Please email ******************************* or reach out  to our customer service team at ************** and they can get that triggered for you.

  ***************************** | Operations Manager | **********************************

   

   

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their program and they said I was a good fit for it. After 2 weeks of being on the program I started to feel extreme anxiety and several stomach issues. I expressed this to them and told me to take a break for a week and then continue. I did that and as soon as I started to take the supplements again everything came back again. I told them what had happened. Ive been dealing with anxiety and stomach issues ever since and I cant get rid of them. I flat out cancel the program and they said that no refund was due. I started in December of 2022 and been struggling since. I have contacted a lawyer because they claim this is for everyone and its not. After $4600+ I am in bad shape and trying to get better with traditional medicine. Be very careful. Its not for everyone. I just want my money back and the money that I have spent in other doctors.

  Business Response

  Date: 02/24/2023

  Hi *****, thank you for taking the time to share this. We are so sorry that this was the experience you had. We are always looking for ways to better serve our clients and take reviews like this very seriously. Although we do have a specific qualification process to see if the program will be a good fit for potential clients, it sounds like the experience that you had was not typical and we are concerned that it had this effect on you. A lawyer will not be necessary, we would like to discuss this with you directly to find a solution.

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please contact me via email at *****************
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/22/23 I purchased a urinalysis for myself, my son, and my brother. Mr. ****** touted himself as a doctor and professional but am not not seeing Dr. or MD. affiliated with his name. I spent almost $400 in the hopes of getting the results of my urinalysis. After purchasing, I watched a video and it showed the little test vial. I was already speculating that I may have just gotten ripped off as there didn't seem to have any way to get the vial back to the company. I awaited the tests in the mail and sure enough, it was a pH test basically you do at home and a questionnaire online. Now my understanding is I will meet with a call center professional (he refers to as his highly trained assistants in the sales pitch) to go over my results but all other reviews are pointing to is simply another sales pitch. I will take the call on 2/10. This screams Ponzi scheme and I am disappointed in myself for falling for it. I was a perfect target as I search health, metabolism, and thyroid information regularly as I am struggling and motivated to get answers. His biggest misleading claim is that the urinalysis results are so much more accurate and more informative than what your Dr. can provide through a blood test. At no point in this process does the urine make it to the label. So this is an outright lie. Unless you have 6k - 7k to invest in this process, I would say buyer beware. I simply wanted concrete data regarding my pituitary and thyroid health. That is what I purchased and I will not be receiving it.

  Business Response

  Date: 02/10/2023

  The Meta oxy test kit is not looking for heavy metals its looking for cellular inflammation. If you want concrete information on your pituitary and thyroid health that certainly would be a different test, that we do not perform. The questionnaire you filled out helps us determine what protocols will be need in your program.

  The consultation is to review the questionnaire and cellular inflammation results to determine if you are a good fit for the program.  We have payment options for people who cannot afford to pay in full upfront AND we do have a refund policy in place should you decided not to move forward with the program.

  What you get with the program; 5 Mo. Access to Dr. *********************** 5 Mo. Access to Nutrition & *****************, 5 Mo. Access to Personal Health Concierge, 5 Mo. Access to *************************** 5 Mo. Access to Daily/ Weekly Webinars, Lifetime Access to Pompa Program Toolbox, Safe Detox ********** ********* Dental/Mold/Breast/Infection Removal ********** Advanced Targeting ********** Dr. ********************** Recipes & Cooking Instructions, Extensive Approved Foods & Drinks List, Pompa Program Success Evaluation.

  We have a 30 day money back guarantee, all that was needed was to call customer service.  The complaint is not accurate. Client was expecting something different and feels like we are a scam because of the price.  We have helped thousands of people and are far from a scam because someone is not in position to afford the option does not make it malicious. 

  I will refund your meta oxy test kits this morning and hope that you would consider updating/ removing your review.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/12/23 I listened to a video concerning thyroid disease. Listened to video presentation by Dr ********************** from the Pompaprogram. Purchased tests offered for health analysis. After purchasing I needed to make an appointment for a future date and realized I did not want this program. Tried to cancel but it wont let me cancel. I have the right to cancel within minutes of my purchase. Please advise on steps to take for this to happen. Thank You. ***************************

  Business Response

  Date: 01/13/2023

  We have a 30 day money back guarantee - we can certainly refund the transaction and cancel any scheduled consultations.   I will process the refund and email the client with a receipt today.