Reviews
This profile includes reviews for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 418 Customer Reviews
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Review fromMadison G
Date: 06/23/2025
1 starIf I would have known what I do now back when I entered into a lease with this company then I never would have. We have paid far more than necessary for a product than we should have. The interest paid was extremely high and we feel scammed. The early pay out amount they offer is only an illusion because it requires one to pay off a larger amount plus the next payment that is due. At this point we barely saved anything by paying the lease off early. I will never use this company again.Review fromKim B
Date: 06/10/2025
1 starPay off loan before 90 days 1 loan tried to call no one answer phone pay off loan buyout price on site paid what it was then took out more money from account than should have and over draft account and then told it was more money but was not on their website paid what was on the website and on the 91st day took my account back to $1,000 try to call and talk to customer service with no help whatsoever and now right now account is jump back to over $1,000Review fromANTHONY M
Date: 05/31/2025
1 starANTHONY M
Date: 05/31/2025
Not transparent about extra fees being almost double if not being able to pay during lease time frame. Acima is not willing to help during financial hardship. ********************* hangs up and lies saying the call dropped multiple time on multiple days. But still pull money out even when you ask not to they pull from another account.
Acima
Date: 06/02/2025
*******, what youre describing is not what we try to deliver to our customers. Please reach out at ************ so that we can fix it.Review fromStephanie T
Date: 05/15/2025
1 starStephanie T
Date: 05/15/2025
Got the product from Electronic Express through Acima. Had it less than 45 days. Had a run around about returning a defective product. Was accused and defamed by a Acima manager and mistreated. Person with Acima at the store was on medical leave, so could not return product there. Second computer from them that was defective. Had to ship it to Asus. Received product back. Returned product in good faith. After all I have been through, we were refused a refund of almost $500. Nothing to show for it. I wouldn't rate 1 star!Acima
Date: 06/02/2025
*********, we were unable to locate a lease matching your email. Could you please reach out to us at ************** so we can look into this with you?Stephanie T
Date: 06/06/2025
That's because it's under ******* ****. We have tried to resolve this in many attempts! So we have filed an actual complaint. I wouldn't recommend ever use this company!Review fromBeverly R
Date: 05/14/2025
1 starBeverly R
Date: 05/14/2025
This company is a rip off bought 4 tires from *********** that used this lease company that I didnt understand was a lease company I thought it was a financial company and now we are going to end up paying more than the tires was worth the tires was 672 and now once we pay them off with will ******* who would pay that for lease tires I mean you should only have to pay some interest not no ******* dollars worth of fees and interestAcima
Date: 06/02/2025
*******, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.Review fromLynette E
Date: 05/11/2025
1 starLynette E
Date: 05/11/2025
I recently used Acima and was never sent a bill, but money was still taken from my account. I had to look up the transaction name to find out who it was. When I called the number provided, they had no information about my account. I called again yesterday and told them I need to receive email notifications when money is withdrawn, and that I should have access to their app. The representative told me that if I dont pay $1,073, I will owe $3,336.27 instead. I told her this is unacceptable and that the company needs to explain the terms clearly to customers. This is how people get trapped in debt. I would give them a rating of zero.Acima
Date: 06/02/2025
*******, Im not sure where things went wrong, but we would appreciate it if you would contact us at ************ so we can find out what happened and determine what our options are going forward.Review fromJosie S
Date: 04/30/2025
1 starJosie S
Date: 04/30/2025
I have use Acima two or more times And never never had I had such discuss for this company Dec 13th 2024 I use them to get two tires $731.83 According to agent that answer phone she said because I wasn't ready to do the 90 days Acima has added $961 to account I gave been paying $78.67 bi weekly since then According to **** I still owe $1113.46 this is a disgrace on working peopleAcima
Date: 06/02/2025
*****, that sounds frustrating, and not at all what we want our customers to go through. Would you mind reaching out to us about it at ************ so we can try to fix it for you?Review fromPaula H
Date: 04/09/2025
1 starPaula H
Date: 04/09/2025
Spent hours on calls and got plainly put RIPPED OFF ..a payment was taken out on 3/31 and they all said fees and late payments and this ans that and now you are behind by 12 days but I am not they have payment..every agent had different story DO NOT USE THIS COMPANY THEY WILL ROB YOU BLINDAcima
Date: 05/02/2025
*****, we note we were able to reach a resolution with you after this review was posted. Please let us know if you have additional questions at ************.Review fromByron A
Date: 04/09/2025
1 starByron A
Date: 04/09/2025
If it was possible to give a 0 star rating I definitely would. TBH if you can avoid them, don't EVER use their service. You basically end up paying twice, sometimes 3 or 4 times the amount of the original product's worth. They create sneaky loopholes in their contracts where they can continually extract money from you for as long as possible, and they have no respect for your personal finances or your time. They will void agreements, and change terms without notifying you, and when you speak to customer service about it, they are not helpful at all in offering solutions. At most, their customer service literally exists just to collect information for debt collection. Don't be intimidated by them either, they know they have deceptive practices, so if you feel like your lease agreement is unfair or you are incurring charges you were not aware of, just know that is illegal, and action CAN and SHOULD be taken at that point. Im surprised they have an A+ rating when everybody seems to complain and hate how ASS-cima does business.Acima
Date: 05/02/2025
*****, thanks for reaching out again, we note that we've already reached out to you directly via alternate methods. Please contact us at ************ if you have additional questions.Byron A
Date: 05/18/2025
To clarify for others reading: Acima reached out to me only after being confronted through formal channels. They still refused to take accountability for their illegal practices and continue to try and gaslight, much in line with their predatory tactics. This "communication attempt" is noted as another example of Acima's sleazy way of trying to cover their tracks. Acima, I WILL NOT BE CALLING YOU because I was very clear that any further communication that you do with me NEEDS TO BE IN WRITING. I offered you a resolution that you continually ignore. You have no leverage to negotiate with me at this time. As of now I am currently reviewing my legal options, and if Acima wishes to resolve this properly, I suggest a WRITTEN and TRANSPARENT resolution where Acima acknowledges ALL their wrong doings. I encourage anyone who is reading this to research Acima's shady practices carefully before engaging with them in any capacity.Review fromSarah G.
Date: 04/09/2025
1 starSarah G.
Date: 04/09/2025
This company is beyond shady. I have my payments automated for a recliner and have never missed or had insufficient funds. They attempted to charge me a fee because their system said a payment was declined. I checked with my financial institution and there was no attempt made on the date in question to withdraw funds, and there was adequate funds available. In addition to that, I have the receipt for that payment dated two days later. When I called, their system would not put me through and said to call again later. Their chat agent stated that my account was current but then tried to say I missed a payment. There was three different amounts to pay it off today and the chat agent told me she couldnt help me with this issue, that I had to call, which again, they do not ever answer. I would highly recommend NEVER doing business with this company.Acima
Date: 05/02/2025
We note that you have since been able to contact our customer service department, and your lease is closed in a positive status. Please contact us at ************ for further assistance.
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