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Customer Review Ratings
Average of 74 Customer Reviews
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Review fromRob T.
Date: 01/23/2023
1 starI have a bad panel and can't get a replacement ... I have called several times and finally had to cancel my serviceReview fromBryan A.
Date: 01/17/2023
1 starBryan A.
Date: 01/17/2023
Bad panel. Sent back. Called 20 + times - still no replacement panel after 2 months and counting.
Cove Smart, LLC
Date: 01/25/2023
*****, we're sorry you had a bad experience and had been waiting for a replacement panel. Fortunately, we were able to ship your order. A supervisor will be reaching out to help make things right. Thank you!Review fromMistie S
Date: 01/13/2023
1 starMistie S
Date: 01/13/2023
Please do yourself a favor and don't waste your time or money on this company. Horrible experience from day one. Equipment is always breaking down, no one contacts you when the alarm goes off. ABSOLUTELY STAY AWAY!! You order replacement equipment and no one calls you to let you know its not coming... or that its on back order. No apology . The worst company. Go to someone else.Cove Smart, LLC
Date: 01/25/2023
******, we're sorry you had a bad experience and had been waiting for a replacement panel. Fortunately, we were able to ship your order. A supervisor will be reaching out to help make things right. Thank you!Review fromBrad J
Date: 01/01/2023
1 starI'm traveling during a holiday. My alarm went off. Their third party dispatch service claims responders were dispatched, however neighbors tell my my alarm is still going off. I'm unable to contact anybody at Cove to fix this. Apparently they don't work on holidays. So now my alarm will be going off for days until I can return. Hope my house doesn't burn down in the meantime. I can't cancel my service online, which should tell you something about this company. I'll be removing my equipment when I return and purchasing a system from a serious companyReview fromGerry L
Date: 12/18/2022
4 starsI have this system in an ***** ** home. The system works fine . The tec, support is great. I have had a couple of issues which they helped me through. I have also had two alarms and Cove activated law enforcement. So why am I writing this? Well, the only way we can remotely activate or deactivate the system is with a key fob. We do this from our bedroom. It would be nice if Cove offered a larger pad with larger buttons that you could not only see, but also press while only pressing one button at a time. The key fob is small with buttons very close.Review fromAnthony M
Date: 12/05/2022
1 starAnthony M
Date: 12/05/2022
Cove has been the absolute worst security company i have had the displeasure of dealing with. I have been with them for almost 3 years now with no issues until it was time to replace their malfunctioning security panel. I placed my initial call on November 11th. **** assured me they would place an order for an replacement and have the panel expedited. I called again on November 18th and to my suprise the panel was still not order nor was there any tracking information. I spoke with a ************************* **************** Manager who assured me the panel will be ordered and I would have it by November *****rd. Panel still was not ordered.As of today 12/5/2022 I placed another call to Cove for an update and was told once again they have not ordered my panel nor do they have tracking. Do not do business with this company. No point in buying a security system when you can't even secure your home or family during the holidays.Cove Smart, LLC
Date: 12/09/2022
Hi *******, thank you for bringing this to our attention. We are saddened to hear that you've waited for so long to receive a new panel. We apologize for the time it took us to resolve this issue, but we appreciate you allowing us to get you taken care of. We are here for you anytime you need us!Review fromAmber S
Date: 10/03/2022
5 starsAmber S
Date: 10/03/2022
Cove was great, it was super easy to install and I feel like the equipment is of good quality. I feel much safer when I leave and come back to my home, knowing that its protected.Cove Smart, LLC
Date: 10/17/2022
Hi *****, we love hearing you feel safer with your Cove system. Thank you for this great review!Review fromElya P
Date: 09/27/2022
3 starsElya P
Date: 09/27/2022
I'm giving them 2 1/2 stars right now because the other 1/2 is due to the system not properly working again (out door camera which was already replaced and doorbell camera). They are not consistently detecting motion or recording, missing the most important time of the day and hours for which the reason I got this system. Called today 9/27 for same reason and with other issues with the window sensors being inactive (thank God no burglar) which was resolved for now and was told they are having problems with the cameras and they are trouble shooting it as we speak and don't know when it will be fixed but for the mean time I'm paying for it. I was not given credit for it when asked and no one even a supervisor or manager were available because it's only all representative in the area. Did not give any number or email to address the issue. I'm willing to give this company another chance (couple of months) in hopes that this system will work without me calling many times in a month.Cove Smart, LLC
Date: 10/17/2022
****, thank you for taking the time to leave a review. We are sorry to hear about your experience. We had a supervisor reach out, and we hope that you were able to get your cameras up and running after troubleshooting them. We appreciate you giving us the opportunity to make things right for you.Review fromHeather H
Date: 09/27/2022
5 starsI love my cove system. The customer service has been awesome. The price was super adorable. Set up was a super easy process. I have recommend this product to all my family.Review fromSydney C
Date: 09/23/2022
5 starsGreat product and great people! So easy to install and they were wonderful to work with! Definitely recommend!
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