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Business Profile

Solar Energy Product Services

Glyde Solar, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Glyde Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a Solar representative and I helped my client get installed with Glyde.

      He got his solar installed but also financed a roof through Mosaic Finance.

      4 months post install , Glyde has still not paid for the roof.

      Glyde Solar received $20,000 from the finance company which was supposed to pay the roofing contractor.

      no one responds to us. My client is on the hook for $20,000 all because Glyde is keeping the money. They are very shady and keeps saying gonna work on it, but never deliver us any answers and ignore all of our calls an email.

      Jack Elbaum is the one withholding the funds .

      Business Response

      Date: 05/21/2025

      Dear ****** ******,

      On behalf of Glyde
      Solar, I would like to thank you for allowing our office to review and respond
      to this complaint. I will provide you with our company’s position in the
      ensuing paragraphs of this response.

      We respectfully submit that this complaint should not have been filed
      with your office, as the individual who submitted it is not the actual customer
      of our company, but rather a sales representative affiliated with our company
      who worked with this customer. The sales representative decided to file this
      complaint on behalf of his customer which is respectfully inconsistent with the
      procedures as we understand them for your office. As such, the complainant is
      not a party to the customer transaction or agreement at issue, and we believe
      the complaint falls outside the intended scope of consumer protection
      processes. Rather, for reasons more fully described in the ensuing paragraphs
      of this response, it appears that the complainant is seeking to secure payment to
      the roofing company.

      Nonetheless, we are committed to transparency and cooperation. We
      have been in direct communication with the individual who filed the complaint
      and, in the interest of good faith and clarity, we intend to respond
      substantively to the issues raised.

      The individual who filed the complaint claims that our company was
      required to pay the amount of twenty thousand dollars ($20,000.00) for the
      services of a roofing company who performed work for a customer and that we
      were wrongfully refusing to pay this amount. This claim is entirely without
      merit for the following reasons:

      The roofing company that this claim
      refers to which is FTC Roofing was engaged without our company’s prior
      approval, in direct conflict with our company’s underwriting process;
      The pricing was never reviewed,
      approved, or negotiated by an authorized representative of Glyde prior to
      the work being completed. This too is inconsistent with our company’s
      processes;
      The complainant has a familial relationship
      with the vendor’s owner. This fact was only disclosed after the fact;
      The executed Service Agreement with FTC
      was finalized on February 25, 2025 — weeks after the work was performed;
      The company has certain standard risk
      margins. The complainant was aware of these margins as he acknowledged
      them in writing.  This margin was
      not honored and no justification was provided for the inflated cost.

      As such, it is the position of our company that we have zero liability
      for the cost of the roof or payments to FTC Roofing. The vendor performed the
      work outside of contractual terms, prior to any approval, and without
      respecting the financial safeguards required by Glyde policy — all of which the
      complainant had been informed of in advance.

      It is further our position that if FTC is seeking payment, it should
      be resolved between the complainant and FTC Roofing. Our office will not
      release funds retroactively for a scope that was never authorized, priced, or
      processed in accordance with our standards.

      We thank you in advance for your anticipated
      review of this response.

      Very Truly Yours,


      Glyde Solar 

      Customer Answer

      Date: 05/28/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ********* ********
    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in October of 2023 a man named ***** ***** came knocked at my door. he was the sale person that came to our house to sell solar pannels. After talking about our light bill he told us that if we get these panels that it would eliminate our light bill we will just paying for the solar panels, and that is not true at all we are still paying a $200-$300 light bill plus $250 for the solar panels.
      ***** also talked-about a $15,000 tax credit we can get from the government. He just kept saying just call a CPA and we told him a number of times we don't file taxes so we can't get the credit. But he kept telling us just talk to two CPA’s, we don't have one and we don't file taxes. Now we find out if we don't pay this $15,351 by June it will be added to our loan and our monthly payments will increase to $351 We told ***** we was on a fix income. I talked with 2 cpa and they said i can't get the tax credit because I don't file taxes and add ***** been knowing me since 98'. I tried calling a number of times and he text me telling me call the company, he won’t try to help much less call me, he text me saying call the company. The company keep saying my system isn’t big enough. the company and I e-mailed several times, and I have everything. .
      ***** just kept telling us that we would not have a light bill and after so many years the panels would be ours and we will not be paying anything.
      We have talked to a couple of neighbors that they went to the same time as us, now it was a few of them working the neighborhood all feel the same way. They have been tricked into getting these panels and it's not working and they found out later about the $15,000 being added to their bills. One of the neighbors is also on a fix income.

      Business Response

      Date: 03/21/2025

      On behalf of Glyde
      Solar, I would like to thank you for allowing our office to review and respond
      to this complaint. I will provide you with our company’s position in the
      ensuing paragraphs of this response.

      We wanted to initially advise your office that an attorney purporting
      to represent the complainant in this matter had reached out to our office enumerating
      the complainant’s position regarding this matter. We had responded to this attorney
      with our position concerning this matter. It appears that the complainant has
      decided to also file the instant BBB complaint. We shall reiterate our position
      in this response.

      We wanted to point out to your office and the complainant that Glyde’s
      involvement was limited to sales. Glyde did not perform the installation and Glyde
      was not a party to the Agreement as the Agreement was with Infenergy. The sales
      representative that is the subject of the instant complaint has not worked with
      Glyde Solar for some time. While we are not in a position to state what statements
      were adequate by the sales representative, ***** *****, to the complainant, we
      can state that our office has a strict Code of Conduct that our sales representatives
      are required to comply with. This Code of Conduct includes but is not limited
      to a prohibition against misrepresenting any aspect of the sales transaction.  

      For the reasons stated above, we are respectfully not willing
      to agree to the resolution that the complainant is seeking.
      We thank you in advance for your anticipated
      review of this response.

      Very Truly Yours,


      Glyde Solar


      Customer Answer

      Date: 03/21/2025



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ***** ******

      Customer Answer

      Date: 03/31/2025

      Something needs to be done about the misrepresentation that I received ***** ***** needs to be accountable for the information that he gave to me it was all misleading.

      So I want out of this contract and yall can come remove the solar panels.

      Business Response

      Date: 04/01/2025

      On behalf of
      Glyde Solar, I would like to thank you for allowing our office to review and
      respond to the complainant’s response to our response to Mr. ******’s initial
      complaint. I will provide you with our company’s response in the ensuing
      paragraphs of this response.

      I wanted to reiterate that Glyde Solar was not a party to the
      Contract that the complainant signed with Infenergy, the company which
      installed the complainant’s system. I also wanted to reiterate that his sales
      representative no longer works with Glyde Solar and has not worked with Glyde
      Solar for some time.

      We have communicated by email with the complainant in the interim of
      the filing of the original complaint. In our email, we included the individual
      who had represented himself to be the complainant’s attorney as well as several
      representatives from the company that installed the complainant’s system
      (Infenergy) in the email.  We note that the representative from Infenergy
      responded to you and advised the complainant that the system they installed had
      been intended to supplement the complainant’s existing panels and not to
      replace them. However, she further indicated that the complainant had decided
      to remove the PosiGen panels from your home. She explained that this would
      account for some of the reduced production the complainant had been concerned
      about. This representative had also advised the complainant that they were
      available to assist the complainant with any warranty or service issues the
      complainant may have.

      The complainant is still seeking the removal of the panels on his
      home. Our office is not able to agree to this or to assist the complainant with
      this. For these reasons, we are respectfully
      not willing to agree to the refund resolution that the complainant is seeking.

      We thank you in advance for your anticipated
      review of this response.



      Very Truly Yours,
      Glyde Solar

      Customer Answer

      Date: 04/01/2025



      Complaint: ********



      I am rejecting this response because: since Glyde got pail got 52k from a disable person misleading information. and ya'll are that one that got paid, first let me correct ya'll lies, yes i had Posigen but they were NOT producing anything and i have proof of this and i so showed ***** this. secondly why would i wasted another 30k on more panals and batteries to a company that away prove they equipment don't work, only a fool would do that. ya'll have a dozen no already, and thirdly and lastly, ya'll took money from an inform, and that's a felon thank you and God Bless! 



      Sincerely,



      ***** ******
    • Initial Complaint

      Date:02/03/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in October of 2022, Glyde Solar came to my door offering a consultation/quote. At the end of this process, I had to sign a contract that included a vague clause of being liable for any incurred by the company if I didn't cancel before 3 days. Reluctant to sign anything before seeing a panel design, I asked for clarification and the salesperson assured me that there are no fees as long as I cancel before permits are pulled, which allows me to see the panel layout 12 days later. Being dissatisfied with the communication service up to this point and shocked by the awful panel layout, I determined this company was not for me, and I cancelled before any permits were pulled. Done and dusted.

      2 YEARS LATER, I receive an invoice by email for $1,600 for a 30min site visit (Didn't get on the roof) and system design, a service most other company offers free! (I worked in Solar, and called companies around to verify this detail.) I explained my confusion and the conversations I'd had with their personnel to avoid any fees, but their response to that could be boiled down to "You don't have that documented, therefore only the contract stands.". They were immediately offering 50% discount on that bill, and further fighting lead to $500. Escalating my case to the owner of the company landed me at $400 and 'sympathy'.

      So, I've been deceived by their salesperson into signing a vague contract that has no limitation on how much they *could* have charged me, and ultimately have no legal standing against this contract. Disgraceful business conduct, in my opinion.
      Let my case be a warning to future customers to document everything said. You can't trust a friendly face or the worth of a man's word anymore.

      Business Response

      Date: 02/04/2025

      Dear Kieryn Parkin,


      On behalf of Glyde
      Solar, I would like to thank you for allowing our office to review and respond
      to this complaint. I will provide you with our company’s position in the
      ensuing paragraphs of this response.

      The complainant has alleged in his complaint to your office that he believes
      that he was deceived by his sales representative and that he should not be
      required to pay any fees following the cancellation of his agreement outside of
      the three (3) day right of rescission period. We respectfully disagree with the
      complainant’s position for the reasons more fully enumerated in the ensuing paragraphs
      of this response.  Notwithstanding our
      disagreement with the complainant’s argument, we made a good faith effort to
      resolve the matter at a significantly reduced amount.

      We initially wanted to reiterate the information from the Agreement that
      the complainant signed with our office on December 12, 2022 that is pertinent
      to the issues in the complaint. Section 10.4 of the complainant’s agreement address
      the cancellation fees that may ensue in the event of a cancellation which takes
      place beyond the initial three (3) day right of rescission period.  We have inserted the text of this provision
      for your reference below:

      “10.4 CANCELLATION FEE.
      Purchaser may cancel this Agreement after the 3-day right of rescission date
      and before installation is commenced by providing written notice to Contractor.
      Upon cancellation, Purchaser shall be liable for all costs incurred by Contractor,
      including any restocking charges, profit and overhead that would have been
      earned if the contract had been fully performed.”

      As is evident from this provision, the
      company is within its rights to impose a fee upon the complainant in this situation
      based upon costs incurred by the company. As the complainant indicated in his
      complaint, he was initially given an invoice in the amount of one thousand and
      six hundred dollars ($1,600.00). However, the complainant requested that this
      matter be escalated to our company ownership for consideration. Our company’s CEO
      sent an email to the complainant in January 2025 indicating that he would be
      willing to accept the reduced payment of five hundred dollars ($500.00) to
      resolve this matter. This decision was made in an effort to accommodate the complainant
      and to give consideration to his position notwithstanding the explicit
      provision in the agreement which allowed for the imposition of such costs.

      It appears that the complainant is
      dissatisfied with this proposed resolution which represents less than one-third
      (1/3) of the amount from the original invoice. We regret that this is the complainant’s
      position and that the complainant believes that he was not dealt with in a proper
      manner. Our company has made a good faith effort to resolve this matter. Our position
      has not changed from that articulated in the email from the CEO wherein a significantly
      reduced amount was offered to the complainant.

      We thank your office for your anticipated review
      of this matter.

      Very Truly Yours,



      Glyde Solar

      Customer Answer

      Date: 02/06/2025

       

      Better Business Bureau:

      As stated in my complaint, my main goal for the complaint was a testimonial for future customers, and give Glyde another opportunity to do what is right. While I am dissatisfied to pay them a dime, I understand that my hands are tied.
      I'm ready to close my case.

      "I have reviewed the response made by the business in reference to complaint ID 22893827, and find that this resolution is satisfactory to me."



      Sign,

      Thomas Abraham

    • Initial Complaint

      Date:12/27/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They made me sign a contract before attempting to get financing. When I decided to pull out due to their horrible financing options (literally would have cost me more than double my current quote over the course of the loan) they sent me a four figure bill and threatened a lien on my house.

      This happened over Christmas. Don't let Glyde ruin your holidays. If they approach you, tell them to pound sand, otherwise they'll charge you a boatload of money and threaten to steal your property.

      Business Response

      Date: 12/27/2024

      Dear ****** ******,

      On behalf of Glyde Solar, I would like to
      thank you for allowing our office to review and respond to this complaint. We
      have reviewed the complaint and are most willing to respond to the merits of
      the complaint. However, we are  unfortunately not able to locate the complainant
      in our system with the information that was provided. We would request that the
      complainant provide us with additional information so that we may identify the complainant
      in our system.

      The type of information which would be
      helpful to our office in identifying the complainant would include but not be limited
      to the following:  If the contract is in
      a different name that the one provided to the BBB, please provide that. The
      full address of the property for which the contract was prepared for the solar project
      would be helpful. If there is a different telephone number and/or email
      associated with this account than that which was provided by the complainant in
      the complaint, this would be helpful. If the complainant wishes to submit any documentation
      including but not limited to the contract referenced in the complaint, this too
      would be helpful.

      We thank you for your anticipated review of
      this matter and we look forward to hearing back from the complainant with additional
      information so that we may identify the complainant in our system and provide a
      response to the complainant’s concerns.

      Very Truly Yours, 

       

      Glyde Solar, LLC

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had agreed to having the panels put on. Two times their personnel got on my roof and said it was ok and they could install the panels. They delivered the panels and then knocked on my door and told me my roof was damaged and they couldn’t install the panels They said I could waive the issue and they could continue. I refused and then Dividend cancelled the loan. I decided that I didn’t want to deal with them anymore as they were pressuring me to re-apply for the loan. I am a disabled veteran and I broke my shoulder at work and was on a percentage of my pay check I didn’t and still don’t have the money to continue. My roof is still the same and I don’t have solar panels. The sales person I dealt with did not start from scratch as he used a quote from another company. Now they are charging me an amount that is unreal and I can’t pay it.

      Business Response

      Date: 03/06/2024

      Dear ****** *******,


      On behalf of Glyde
      Solar, I would like to thank you for allowing our office to review and respond
      to this complaint. I will provide you with our company’s position in the
      ensuing paragraphs of this response.

      The complainant has stated that she disputes the amount of costs that
      have been assessed against her based upon the complainant’s cancellation of her
      agreement with Gylde Solar following the expiration of the three (3) day right
      of rescission. The complainant has specifically stated that the amount that she
      is disputing is the amount of ten thousand and five hundred and fifty-eight
      dollars ($10,558.00).

      We initially wanted to advise your office that Section 10.4 of the
      agreement the complainant signed provides that in the event that the customer
      cancels the agreement after the expiration of the three (3) day right of
      rescission period, that the customer shall be responsible for the payment of
      certain fees which have been incurred by the company on behalf of the customer.
      For your reference, we have excerpted the text of this provision below:

      “10.4 CANCELLATION FEE. Purchaser may cancel this
      Agreement after the 3-day right of rescission date and before installation is
      commenced by providing written notice to Contractor. Upon cancellation,
      Purchaser shall be liable for all costs incurred by Contractor, including any
      restocking charges, profit and overhead that would have been earned if the
      contract had been fully performed.”

      As you can see from Section 10.4 entitled, “Cancellation Fee”, a
      customer would be liable for costs incurred on behalf of the customer.

      While the complainant is responsible for paying the aforementioned
      cancellation fees, the complainant indicated in her complainant that she is
      disputing the amount of ten thousand and five hundred and fifty-eight dollars
      ($10,558.00). We found this to be confusing for the following reasons:  When the complainant initially reached out to
      our office with concerns about the amount, we worked with her and ultimately
      agreed to settle the matter for the reduced amount of four thousand dollars
      ($4,000.00). We sent the complainant a proposed Settlement and Release
      Agreement for her signature. However, she has not sent this back. We also sent
      her reminder emails regarding this agreement and have not received a response.
      As such, we were surprised that the complainant would have listed the amount in
      dispute of ten thousand and five hundred and fifty-eight dollars ($10,558.00). It
      should be noted that several reminders were sent to the complainant regarding
      the Settlement and Release Agreement. The most recent communication to the
      complainant was on March 4, 2024. As we had not received responses to several
      of our emails including but not limited to an email sent to the complainant on
      February 16, 2024. Our office attempted to reach out to the complainant
      telephonically on March 4, 2024. A separate email had been sent to the
      complainant on March 1, 2024 as well. As such, we have made several diligent
      efforts to communicate about this Settlement and Release agreement without a
      response.

      Our office remains willing to accept the reduced amount of four
      thousand dollars ($4,000.00) from the complainant to resolve this matter. We
      would simply need the complainant to sign the Settlement and Release Agreement.
      We believe that this proposed resolution is a fair and equitable one. We would
      encourage the complainant to reach out to our office. 


      We thank you in advance for your anticipated
      review of this response.

      Very Truly Yours,
      Glyde Solar

      Customer Answer

      Date: 03/09/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** **********
    • Initial Complaint

      Date:02/21/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 71 year old mother was misrepresented and deceived into signing a contract worth $146,000 for solar panels. This contract included $74k for the panels and a 6% interest rate for 25 years which added another $72. On top of this a lien was placed on my parents house. My mother was not advised of any of this. Due to her medical conditions she is not mentally capable of understanding contractual agreements much less when information is withheld. I have contacted Glyde Solar regarding this issue but they say they acted fairly and that information was given to my mother. They refuse to see the wrong doing of placing my mother in a debt that she will never be able to pay off. This is morally incorrect, unethical, unprofessional, and these actions did not consider my mother's best interest. Everything was seemingly done with the interest of obtaining my mother's signature on this contract. Had Glyde's sales person asked enough questions and/or considered my mother's physical and financial situation, that would have show them that my mother was in no mental condition to agree to such contract and that she was not financially stable to take responsibility of such contract. I believe she was taken advantage of, manipulated, and deceived to sign this terrible contract. I have asked for supposed recordings from this company that they say they have but for some reason they have not provided me with such recordings. My mother does not work, all she depends on is her monthly social security benefits which is not much. Something needs to be done to prevent companies from conducting these deceptive trade practices to take advantage of innocent people.

      Business Response

      Date: 02/27/2024


      Dear ******************:

      On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.

      We have reviewed this complaint as well as the chronological history of this account and all pertinent documentation. It should be initially noted that this complaint is being filed by the complainant on behalf of his mother. More specifically, it is the mother of the complainant that is the customer of our organization and not the complainant. There have been numerous conversations which have taken place between the complainant and representatives from our office. We will certainly address the substantive issues raised in the complaint. However, we did want to advise your office that there have been occasions on which dialogue with the complainant needed to be discontinued based upon disrespectful behavior on the part of the complainant.

      The complainant has alleged that representatives from our office took advantage of the complainants mother with respect to the transaction for the purchase of solar panels for her home. The complainant alleges that our office used deceptive methods and misrepresentations to convince the complainants mother to sign her agreement with our office. We vehemently deny these allegations for numerous reasons including but not limited to the following:

      The complainants preferred language is Spanish. Our office presented the complainant with an agreement in Spanish for her convenience and comfort level. In addition, our office performs a welcome call survey for each of our valued customers. This welcome call involves presenting the customers with a significant amount of information concerning their agreement. This welcome call was also given in Spanish. While the complainant maintains that his mother was not advised of the terms and conditions of her agreement, this would stand in ***** contrast to the fact that her written agreement did present these terms and conditions to her. As such, we would respectfully state that the complainant was made aware of the particulars regarding her agreement including but not limited to the financial matters. It should be noted that copies of the agreement and the recorded welcome calls were provided to the complainant at his request. We also secured at the complainants request an English version of the agreement and provided it to the complainant.

      The complainant has stated that his mother has a ***** of ******** in which he, the complainant, has been named the ***** of ********. It should be noted that our office was never advised that a ***** of ******** existed until the complainant contacted our office. As of the date that this response is being prepared, our office has not been presented with a copy of this ***** of ********. The complainant has alleged that his mother was not capable of understanding the agreement. However, there was no indication that this was the case. The complainants mother participated in the welcome call survey and did not give any indication that she was experiencing any issues understanding the information being presented to her.


      With that said, we did wish to point out to your office that the agreement that is the basis of the instant complaint was signed not only by the customer (the Mother of the complainant) but also by another individual. It is our understanding that the other individual who signed the agreement is the brother of the complainant. We are omitting the name of the co-signer in this response to protect the privacy of this individual.

      As the complainant raised issues pertaining to the loan, he was referred to the lender in this matter to raise any issues directly with them or to ask any questions that he might have.  Our office provided him with the contact information for this purpose.  

      We respectfully dispute the complainants recitation of what he believes took place in this situation. We contend that we did not take advantage of the complainants mother and that the sales transaction was performed transparently and fairly. We act in good faith toward our customers and make every effort to insure that we are working with the interests of our valued customers.  

      We thank you in advance for your anticipated review of this response.

      Very Truly Yours,


      Glyde Solar
    • Initial Complaint

      Date:12/07/2023

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Glyde Solar was supposed to install solar panels on my home. They came to drop off the solar panels at my home but never came to install them. The panels have been in my yard for months now. I received a bill of $13,000 although the job was never completed, and I was told I would be sent to collections if I did not pay. I will gladly pay once the job is complete.

      Business Response

      Date: 12/11/2023



      Dear ******************,

      On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.

      The complainant in this matter has alleged that she has received an invoice from our office but that the work on her solar project had not been completed. In her requested relief,the complainant has indicated that she is seeking to have the job finished.She indicated that she would gladly pay the invoice once the job has been completed.

      We would like to take the opportunity to provide some context to your office and to the complainant regarding this matter. Due to circumstances involved with the complainants solar project, the complainant was asked to sign a change order which to date, she has refused to do. The complainant was advised by our office that if she did not sign the change order as well as her finance and XCEL documents, that our office would be forced to cancel the agreement. Notwithstanding this advisory, the complainant continued to refuse to sign the change order. As such, our office was left with no choice but to cancel the complainants agreement and project. This included but was not limited to cancelling the complainants loan. As our company had incurred numerous costs on behalf of the complainant in pursuit of her project, the complainant was invoiced for these costs.

      At this juncture, it appears that the complainant is now interested in continuing with her project. If this is indeed the complainants preference at this time, there are several conditions which would need to be fulfilled.Preliminarily, we would need to securing the applicable alternative funding for this project for which the complainant would need to qualify. In addition, our office would need for the complainant to sign all of the required paperwork including but not limited to a new application due to the fact that the complainants project had been cancelled. If the complainant  is not interested in pursuing this option and/or does not qualify for alternative financing and/or is not willing to sign the required documents, then we will not be in a position to proceed with the complainants project and we would retrieve our equipment from her home.  The complainant would also be responsible for the cancellation related costs. Since the complainant has advised your office in her complaint that it is her with to proceed with her project, our will reach out to her to begin this process.

      We thank you in advance for your anticipated review of this response.

      Very Truly Yours,



      Glyde Solar

      Customer Answer

      Date: 12/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:09/30/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called on July 27th, 2023 by the salesperson from his private phone and informed there were changes to my initial solar **********, that an extra panel could be added and I needed to sign off on it. I inquired about canceling my order altogether, and it was at this point he informed me it would be several thousand dollars to cancel so I felt I had little recourse but to sign off on the changes. Glyde Solar does not disclose what the potential costs of cancelation might be in their contracts, and during the sales pitch tells their clients "estimates are unpredictable and complex so we don't give them out." I felt uncertain about proceeding further and went ahead and eventually requested a full cancelation of the order around September 27th, 2023. At this point I was given a bill for **** dollars in cancelation fees. I emailed customer support and I complained about the hidden cost of the cancelation fees and how I felt like the process wasn't clear. I was told it was assumed I knew the costs of the items that could be charged in cancelation. They told me they don't give out estimates because it's too complex and uncertain, they also don't list the actual costs of the cancelation or the costs of the individual items that I was invoiced in the contract, and yet expected me to somehow be aware of what they might potentially charge for cancelation fees. They then reiterated that estimates were too unpredictable and difficult, implying their idea of a nebulous cost that shifts the burden to the customer is more transparent. I then compiled data from other complaints in which the cancelation fees were paid, averaged the charges and got **** dollars, which is quite close to what I was charged. It would be very easy for Glyde Solar to use their own data to give a decently accurate estimation of cancelation costs, and they choose not to as it forces customers to choose between the surprise cost fee, or to continue with a project that *** balloon in cost.

      Business Response

      Date: 10/02/2023


      Dear *****************:


      On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.

      We wanted to advise your office that our representatives have made an extensive effort to communicate effectively with the complainant. However, we are certainly most willing to address his issues in the format of this complaint. As your office is aware, we genuinely value feedback from all our customers and we expend the requisite resources to respond to our customers concerns including but not limited to the complainant in this matter. As such, we appreciate the fact that the complainant took the time to provide feedback in this format. 

      The complainant has expressed his concerns about what he alleges was a failure to advise him about the specific fees he would be responsible for in the event of an account cancellation. Section **** of the complainants agreement advises that a customer who has cancelled his agreement outside of the right of rescission period may be invoiced for the fees that have been incurred on the customers behalf prior to the cancellation of the agreement. Section **** of the complainants agreement provides in pertinent part as follows:

      **** CANCELLATION FEE. Upon any cancellation by Purchaser or Contractor after the 3 day right to cancel, Purchaser shall be liable for all costs incurred by Contractor, in pursuing the work, including all labor, material and equipment costs or commitments, restocking or termination charges, demobilization costs,solar system removal expenses, costs of enforcing any liens related to the project, and mark-up on all costs for reasonable overhead and profit. Purchaser agrees to pay all collection costs, including attorney fees and costs, incurred by the Contractor to collect past due amounts.

      As is evident from the text of Section ****, the customer (referred to as the purchaser in the agreement) may be liable for costs incurred by our company (referenced as the Contractor). The complainant appears to be contending that our office should have been required to articulate these costs with particularity. However, each situation is different and, as such, it would not be possible to ascertain these costs in advance of the work being performed. In the case of the complainant, our office did incur costs on his behalf.


      With respect to the issue of any delays in installation, we wanted to advise your office and the complainant that delays in installation may occur for a variety of reasons, many which are outside of our control. Notwithstanding that, we do deeply regret any inconvenience caused by delays in the installation process. Sometimes unforeseen circumstances can impact our projected timelines, but we acknowledge the importance of maintaining open and clear communication during these times.


      With respect to the complainants comments about last minute design changes, we wanted to advise your office and the complaiant that all project changes and the associated costs should be communicated upfront and transparently. We will certainly investigate the instance referenced in the complaint to ensure such situations are avoided in the future. We do regret that the complainant believes that his sales representative was not transparent. Every team member at Glyde Solar is expected to uphold our company's core values, and any discrepancies are unacceptable. Our priority is to ensure that our customers are confident and comfortable with our services.

      We thank you in advance for your anticipated review of this response.

      Very Truly Yours,



      Glyde Solar


      Customer Answer

      Date: 10/05/2023

       
      Complaint: 20677918

      I am rejecting this response because: Comparing my complaint with others across the BBB, ****** reviews, trust pilot, and other review sites it seems your cancelation fees aren't as complex as you make them out to be. You always charge in the range of 400$ for site survey, 1200$ for CAD and engineering, **** or so for interconnectivity and permits. Your company allows their sales people to call clients on private non-monitored lines to put them in high pressure situations where they are forced to accept changes and delays, or pay the surprise cost of the cancelation fee. You could average your own cancelation fees for an area and quite easily get an average for your clients that would be fairly accurate. You don't because your business model relies on putting people between the surprise cancelation fee cost and an ever changing timeline and total cost. The fact that your company allows it's salespeople to use private non-monitored lines to push last minute design changes onto the customer also lends credence that the real reason you don't provide even an estimate of the cancelation costs is because it's extremely profitable to keep your customers in the dark. Your contract puts an undue burden on the customer to figure out how your company is going to charge them. Multiple complaints across various platforms indicate this is a pattern for your company, to only reveal what the cancelation fees are going to be when it's too late for the customers to do anything about it. Customers usually find out what the fee will be when design changes, delays, or other actions occur that bring additional costs to the customer. Why can't you average your own cancelation data in a given area to provide a rough estimate to your customers up front? This isn't a complex calculation. Why do you allow your salespeople to use private and unmonitored lines to put your customers in high pressure situations where the salesperson has zero accountability? If you are monitoring your salespeople's private lines when they use them for business, your salespeople aren't informing the customers, and that's another issue. You didn't answer any of my concerns, or the aforementioned important questions that could show your company is indeed trying to be transparent as you claim. Instead you make flimsy excuses (flimsy in that an average of cancelation costs in your complaints across multiple platforms indicates you have set prices for most of your services) for why you can't give your customers an upfront cancelation cost or estimate, and offer no explanation as to why your company salespeople are using unmonitored private lines to push last minute design changes. I reject your response, because you've only made your company seem less transparent and honest. 
      Sincerely,

      *************************

      Business Response

      Date: 10/12/2023

      Dear *****************:


      On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to the complainants rejection of our response to his complaint. I will provide you with our companys position in the ensuing paragraphs of this response.

      The complainants contention is that our office should have provided him with advance notice as to the nature of the cancellation fees that he as a customer could be responsible to pay. As we have previously stated, the amounts for cancellation vary based upon a variety of factors, including but not limited to how far the process has progressed, etc. We regret that the complainant has formed the opinion that our company has acted with ill intent by not providing this type of information in our agreements. However, we would refute any notion of ill intent on our part.  Rather, the cancellation fees are to allow the company to recover those amounts that have been expended on the particular project.

      We thank you in advance for your anticipated review of this response.

      Very Truly Yours,



      Glyde Solar 

      Customer Answer

      Date: 10/12/2023

       
      Complaint: 20677918

      I am rejecting this response because: As I stated in my previous response, Glyde Solar could easily average it's own cancelation fee data to give it's customers information about what the costs could be upfront. It's a flimsy excuse to claim over and over again that "it's too complex to give an estimate" Plenty of business with complex processes and logistics: hospitals, mechanics, law offices etc provide estimates to their customers upfront. Glyde Solar has dozens of complaints across the various cities it operates in all complaining about the hidden nature of the cancelation fee cost, so the company definitely has plenty of data regarding what it charges for cancelation fees. As previously stated, I was able to come up with an average nigh identical to what I was charged by averaging the complaints in my area, Glyde Solar has more data and more resources than I do, and as such could and should provide a similar average to its customers at contract signing. The company Glyde Solar also hasn't addressed it's salespeople using private unmonitored lines to push last minute changes onto the customer. ********************** has repeatedly stated "we are committed to transparency" but choosing to provide no estimate for cancelation costs upfront when there is data available and not monitoring your salespeople (either with how they deflect or talk down the costs of the cancelation fee during contract signing, or allowing the salespeople to use private unmonitored phone lines to push last minute loan changes onto the customer) show your company is trying to be anything but transparent. If your company wants to convince people it's really trying to be transparent, provide an estimate for cancelation fees upfront, monitor your salespeople during contract signing, and stop allowing them to use private unmonitored lines to push last minute changes to the loans.

      Sincerely,

      *************************
    • Initial Complaint

      Date:08/28/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had conversations with a sales representative, Kayla. She called constantly. She informed us we couldn't do it through xcel energy because the utilities in my name. So we informed her at that point we were not interested. She continued to call, I continued to tell her not interested. My wife then let her company know not interested. Now they are threatening collections. They say we owe a cancelation fee of 10 %. We did not enter into any contract with them, nor were we ever told anything about cancelation fees! Why should I pay them for NOTHING!

      Business Response

      Date: 08/30/2023

      Dear Ms. *******,

      On behalf of Glyde Solar, I would like to
      thank you for allowing our office to review and respond to this complaint. I
      will provide you with our company’s position in the ensuing paragraphs of this
      response.

      The
      complainant has expressed his concerns regarding the issue of a cancellation
      fee. We believe that there has been a misunderstanding which took place in this
      matter which we shall take the opportunity to clear up in this response. While
      the Agreement does incorporate a provision where customers who cancel their
      agreements outside of the right of rescission period may be liable for costs
      incurred on their behalf, this would not be applicable in the situation of the
      complainant for the following reasons: In the case of the complainant, our
      company did not incur any costs on his behalf as the process of the solar
      agreement had not proceeded sufficiently further for costs to have been
      incurred. It is our understanding that no invoices have been sent to the complainant.
      We believe that this is where the misunderstanding took place. To clarify, we
      are not seeking cancellation related fees against the complainant.

      We thank you in advance for your anticipated
      review of this response.

      Very Truly Yours,



      Glyde Solar 
    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27th my neighbor gave permission to KC **** Services to trim back my 2 60yr old pine trees because Glyde Solar was in stalling panels. The company was hired by Glyde and took liberties by cutting on my side of the property. Sixteen limbs were removed that should not have been. CEO of Glyde ********************* lied and said he did not hire them but told my neighbors insurance company he did. Later on the same day a young man came back and took over ******************************************************************************* my yard. My next door neighbor saw him doing this but Glyde will not say who it was. They did this while I was at work and no one including my neighbors informed me. The pines had over hang but they cut the middle out of both and one is almost limbless on top. The worst part is that these irreplaceable trees that are mine not my neighbors have no effect on the panels. I work with first graders and we teach Sun the Moon and the Stars module. We start with the sun and we trace the kids shadows at 9 a.m. and again at 1 p.m. and of course their not the same. The sun rises to the left of my house and continues south reaching my neighbors roof by 10 a.m. My three locust are spaced at the front of my house and pines that average *************************************************************************** and panels sit on far west side of roof. By the time the sun reaches their house all the shadows from my trees are to the north. The was no reason to cut my trees up like they did. If anyone had bothered to tell me I could have shown them. The pines are so tall that cutting out the middle did nothing but let the sun into my yard and the same with the middle locust tree. I lost a lot of shade.Glyde Solar ************ KC **** Service ************ *********************, *********Founder KC **** Service was only doing what they were hired to do.

      Business Response

      Date: 05/20/2023

      Dear ******************,

      On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.

      It should be noted that the complainant in this matter is not a customer of **********************. She is a neighbor of a customer of the company. In addition, it has been brought to our attention that the complainant is considering pursuing litigation to resolve her issues. Based upon both the facts and circumstances of this situation as well as the complainants indications that she is considering litigation, we respectfully do not believe that the BBB is the proper forum for the resolution of this complaint.

      We thank your office in advance for your anticipated review of this matter.  

      Very Truly Yours,



      Glyde Solar 

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