Complaints

This profile includes complaints for Glyde Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Glyde Solar, LLC

  380 W Data Dr Ste 400 Draper, UT 84020-2375

• 

  Glyde Solar

  8500 N Stemmons Fwy Ste 4050 Dallas, TX 75247

• 

  Glyde Solar LLC

  9101 Harlan St. Ste. 155 Westminster, CO 80031

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sighn contract in November took 3 months for the panels to arive another 1 for the install. Argued about inspection got the electrician to finely come replace the *** and then didnt hook it up to the solar didnt make the inspection cause he didnt show wasted inspectors and ours time. **** has already came and there is onlt panels on my house now. Lack comunication *********************** is absolutly awful when it comes to buissness. I do wish that i woulds had went with a diffrent company.

  Business Response

  Date: 04/10/2023

  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  The complainant has expressed her concerns about the time that has elapsed during the pendency of this transaction. The complainant has also expressed her dissatisfaction with the level of communication which has taken place between our company and herself. She has indicated that she wishes that she had gone with a different company. Ultimately, the resolution that the complainant is seeking is for us to Finish the Job.
  
  Initially, we genuinely regret hearing that the complainant has been dissatisfied with our company. We make every effort to provide state-of-the-art service to all of our customers so when there is an aberration, we take the complaint seriously.
  
  To that end, we wanted to address the complainants concerns about delays with her solar project. We believe that it would be helpful to provide a chronological summary of what has taken place regarding this project. While the complainant had initially signed an agreement with our company on the date of October 4, 2022, there were certain change orders which took place. As such,the complainants project needed to be placed on hold due to the changes. A change order had been processed on the date of October 12, 2022. However,following that, the project was cancelled on the date of October 18, 2022 but was then reopened on October 19, 2022. On the date of November 9, 2022, the complainant provided her confirmation for us to move forward. Permit applications were submitted on November 12, 2022 and were approved on November 16, 2022. The project was placed on the installation calendar for the date of February 27, 2023. The *** date was for May 4, 2023. This matter has been placed on the calendar for April 11, 2023 to complete the interconnection as the *** has been completed. Once the interconnection has been verified, the project should be ready for inspection.
  
  At this juncture, we believe that while there were certain delays which took place on this project, that there were reasons to support these delays. As the matter appears to be very close to completion, we are hopeful that the complainant will feel that her complaint has been addressed. We also hope that we have and will continue to restore the complainants confidence in our company and our services. As the complainants desired resolution was for our office to Finish the Job, I believe that we are very close to achieving that on behalf of the complainant.
  
  The complainant has expressed her concerns about the fact that she needed to take time off from work
  
  In the interests of completion, we did wish to address a matter which the complainant had brought to our attention regarding time she has needed to miss from work due to certain scheduling matters with our office. We would invite the complainant to provide our office with documentation to explain the days she has needed to miss from work as well as the amount of income she has lost and/or paid time off she has been required to use as a result. We are certainly willing to review and consider any such information if she wishes to provide it. While we make no promises as to what we will be willing to do regarding this matter, we are certainly willing to review it and then make a determination.
  
  If there are any issues that the complainant has that we have not addressed, we would invite her to respond to advise us of same. 
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  

   

  Glyde Solar

  
  

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19908771
  
  I am rejecting this response because:

  The job still is not done. They just came yesterday to connect the solar to the *** for the3^rd time we still have no communication. The company is not very nice. They are suppose to reimburse me for the monthly loan payment and that still hasn't happened. 

  
  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/26/2023

  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  Your office had initially concluded this matter based upon the lack of response from the complainant. However, it appears that the complainant sent a response yesterday, April 25, 2023. We shall take this opportunity to respond to the complainants most recent response is as follows:
  
  Complaint: 19908771
  
  I am rejecting this response because:
  The job still is not done. They just came yesterday to connect the solar to the mpu for ****** time we still have no communication. The company is not very nice. They are suppose to reimburse me for the monthly loan payment and that still hasn't happened. 
  
  We initially wanted to address the reimbursement regarding the loan payment. We apologize for any delay that occurred. Please be advised that this payment was sent today, April 26, 2023. With respect to the issues regarding the installation,we wanted to respond as follows:  The installation in this matter took place on February 27, 2023. It is our general practice to not do the ** without the ***. We had been provided with a May 5, 2023 date by Xcel. However, we really made out best efforts and installed the *** significant prior to the scheduled date. We make a great deal of effort in this direction.

  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  Glyde Solar

  
  

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19908771
  
  I am rejecting this response because: Because you have been out how many times to work on it. And just recenly today because yesterday you said it was faulty. then before that the electrian said it wasnt him then someone eles will be out for that. The communication with them is better through here than on the phone text or emails. Xcel is suppose to turn  the solar on may 4th. yet the inspector has to come a second time, right and now another day we have to take off since his been there once and Glyde didnt show up. communication is key. and i will say that it has only gotten better since i reached out here. Now i get snotty messages. lol Ill be so glad when its over!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/28/2023

  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  We had received a response from the complainant, yesterday, Wednesday,April 26, 2023. Your office had previously closed this complaint when you did not receive an earlier response from the complainant. However, the complainant did provide a response yesterday which we responded to on that same date.
  
  Today, Thursday, April 27, 2023, the complainant presented the following on the BBB website:
  
  Complaint: 19908771
  
  I am rejecting this response because: Because you have been out how many times to work on it. And just recenly today because yesterday you said it was faulty. then before that the electrian said it wasnt him then someone eles will be out for that. The communication with them is better through here than on the phone text or emails. Xcel is suppose to turn the solar on may 4th. yet the inspector has to come a second time, right and now another day we have to take off since his been there once and Glyde didnt show up. communication is key. and i will say that it has only gotten better since i reached out here. Now i get snotty messages. lol Ill be so glad when its over!
  
  Sincerely,
  
  ***************************
  
  We are pleased to see that the complainant appears to feel that the communication she is receiving is better following the filing of her complainant with your office.  We have certainly made our best efforts to be responsive to the complainant in this matter. We had also advised the complainant in the response we filed yesterday that her payment had been sent out. We did not see any reference to this in the complainants comments today. In the complainants instant response, she is expressing her concerns about needing to take time off from work due to inspections and other work that needs to be performed. In a previous response from our office, we had invited the complainant to provide our office with documentation regarding monetary amounts she has lost due to this matter. We indicated that we would certainly review such documentation if it was provided to us. To date, no such documentation has been provided.
  
  We would respectfully state that we have made every effort to be responsive to the complainants concerns.We are sorry that she is displeased with our company, but we certainly respect her right to her opinion.
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  Glyde Solar 

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19908771
  
  I am rejecting this response because: we had invited the complainant to provide our office with documentation regarding monetary amounts she has lost due to this matter. We indicated that we would certainly review such documentation if it was provided to us. To date, no such documentation has been provided. I have never seen this comminication. Honestly Im sick of bickering with you. And just want the completion of the job. ***** scheduled the inspector for the 9th she said that it would take 20 days for excel. This will be the 2nd inspection i sure hope ***** shows as I had to remind her that they do not give you a window. So he will need to be there waiting. Im not exactly sure what happens with the city after so many times. Who is this anyway *****? Have a great day.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* told me I would recieve a check for $16,000 a year after the solar panels were working. I find out it was for a tax rebate, which I don't even benefit from

  Business Response

  Date: 03/28/2023

  
  Dear ******************,
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  We would like to thank your office for forwarding to us the complainants concerns about the Solar Investment Tax Credit (***). The complainant appears to be under the impression that she would be receiving a check in the amount of the **** We appreciate the opportunity to provide clarification regarding this matter.
  We have reviewed the complainants account history with our office including but not limited to reviewing the Home Improvement Contract (HIC) that was signed.We believe that a pertinent section of this agreement is Section 9.3, which outlines the purchaser's tax obligations concerning the Solar Investment Tax Credit. We have inserted the text of this provision for your review and reference below:
  

  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (***) and/or the amount of any such credit."
  

  In addition, this agreement advises the purchaser (the complainant in this case) to consult with an accountant to determine their eligibility for the **** Lastly,this provision also releases Glyde Solar from any responsibility to the complainant  related to tax credits or rebates.
  Based on the aforementioned terms of the **** Glyde Solar does not provide guarantees or warranties about the complainants eligibility to receive the Solar Investment Tax Credit. For the avoidance of doubt, our office is not obligated to issue a check in the amount of the ****
  

  We strongly recommend that the complainant discuss her eligibility for the *** with an accountant or tax professional  who should be able to provide guidance on this matter.
  We hope that this explanation and clarification provide helpful information to your office and to the complainant regarding this matter. We understand that the complainant has requested the cancellation of her agreement. However, for the reasons enumerated in this response, we will not be agreeing to such cancellation.
  We thank you for your anticipated review of this matter.
  
  Very Truly Yours,
  

   

  Glyde Solar
  

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19860639
  
  I am rejecting this response because: your company needs to take responsibility for what the sales reps go around saying
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/29/2023

  Dear ******************,
  
  We thank your office for affording us the opportunity to respond to the complainants reply to our response to her original complaint filed today. We would like to take this opportunity to address the complainants concerns in further detail.
  

  We would initially like to state that it is our position that our representative did not make such a promise to the complainant. Rather, it is our position that the sales representative was referencing the potential tax credit that could be applied for. This is most definitely different from the concept of the company paying this amount directly to the complainant.
  

  We have previously provided the contractual language that states that Glyde is not responsible for the handling of this matter and that the company makes no guarantees regarding this matter. We have again inserted the text of this contractual provision for your reference below:

  
  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (ITC) and/or the amount of any such credit."
  

  With that said, in an abundance of caution, we wanted to point out that even in the event that such a statement was made by our representative and we do dispute that this occurred, however, the pertinent laws governing such matters provide the following:
  Written contract prevails over oral representations: As a general rule under ******** law, when a written contract exists, the terms of the contract will prevail over any oral representations made by sales representatives or other employees. The signed contract clearly states that we are not tax accountants and cannot guarantee any tax refunds. This provision is intended to avoid misunderstandings and misrepresentations. In an abundance of caution, we again wanted to reiterate that it is our position that such representation was not made by our sales representative.
  
  Parole evidence rule: The parole evidence rule is a legal principle that prevents parties from introducing evidence of prior or contemporaneous oral agreements or negotiations that contradict or alter the terms of a written contract. This rule has application to this matter as the complainant is alleging that the sales representative made oral promises that are not reflected in the written contract.
  
  Three-day right to cancel: The complainant in this matter had three (3) days to cancel under ******** law following the date of signing. This period is provided to allow consumers time to carefully review the contract and ensure they understand and agree with its terms and conditions. If the complainant had any concerns about the contract, this would have been the appropriate time to address them and exercise the complainants right to cancel if necessary.
  
  Duty to read and understand the contract: It is a well-established legal principle that parties have a duty to read and understand the contracts they sign. By signing the contract, the complainant acknowledged that the complainant understood its terms and conditions of the agreement, including the disclaimer about tax refunds.
  
  Estoppel: The legal doctrine of estoppel prevents a party from asserting a claim that contradicts a position they have previously taken. By signing the contract, which included the disclaimer about tax refunds, the complainant effectively agreed to the terms and conditions of the agreement. Consequently, the complainant may be estopped from now claiming that the complainant relied on the sales representative's alleged oral representations which we again deny were made.
  
  In light of these legal principles as well as the facts in this matter, we maintain our position that the written contract governs the relationship between the complainant and Glyde Solar and any claims regarding oral representations made by the sales representative do not alter its terms. We would encourage the complainant to consult with a legal professional if she has any further questions or concerns.
  
  We thank you for your anticipated review of this matter.
  
  Sincerely, 

   

  Glyde Solar

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19860639
  
  I am rejecting this response because: the sales rep said the rebate would be a chexk coming from the government. Not Glyde 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/30/2023

  Dear ******************,
  
  We thank your office for affording us the opportunity to respond to the complainants third communication to your office. We would like to take this opportunity to respond to the complainants most recent communication.
  

  The complainants most recent communication provided as follows:
  

  I am rejecting this response because: the sales rep said the rebate would be a chexk coming from the government. Not Glyde 
  
  Sincerely,
  
  *******************************
  

  We appreciate the complainant providing this clarification that it is her position that the sales representative had advised her that the check would come from the government and not from our company, Glyde Solar. I believe that the misunderstanding is as follows: It appears that the complainant is referencing the Solar Investment Tax Credit (ITC). The complainant is certainly free to apply for the Solar Investment Tax Credit (ITC). This is something she would need to apply for. As our agreement provides, Glyde Solar does not make any warranties regarding whether a particular customer will receive the ********************** Investment Tax Credit (ITC) as well as what if any amount the customer would receive. We have again inserted the applicable provision from the complainants agreement that articulates this concept:
  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (ITC) and/or the amount of any such credit."
  

  We would encourage the complainant to discuss the matter of applying for the Solar Investment Tax Credit (ITC) with her tax and financial advisor. I hope that this clarifies the situation for both your office and the complainant.
  

  We thank you for your anticipated review of this matter.
  
  Sincerely

   

  Glyde Solar

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19860639
  
  I am rejecting this response because: Are you aware you have representatives giving out thus misleading info?
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/10/2023

  Dear ******************,
  
  We thank your office for affording us the opportunity to respond to the complainants fourth communication to your office. We would like to take this opportunity to respond to the complainants most recent communication.
  

  The complainants most recent communication provided as follows:

  
  I am rejecting this response because: Are you aware you have representatives giving out thus misleading info?
  
  Sincerely,
  
  *******************************
  

  We respectfully believe that we have clearly and explicitly stated our position in the previous three (3) responses we have provided. We have advised your office and the complainant that the complainant appears to be referring to the Solar Investment Tax Credit (ITC). As we previously indicated, he complainant is certainly free to apply for the Solar Investment Tax Credit (ITC). I will also reiterate the agreement that the complainant signed with our company provides clearly that Glyde Solar does not make any warranties regarding whether a particular customer will receive the ********************** Investment Tax Credit (ITC) as well as what if any amount the customer would receive. We have again inserted the applicable provision from the complainants agreement that articulates this concept:
  

  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (ITC) and/or the amount of any such credit."
  

  We would respectfully request that your office please close this file. We respectfully do not believe that any further dialogue will be productive. We have stated our position in a clear way. The complainant is certainly free to reject our responses. However, we appear to be going back and forth on the same issues without reaching a resolution to this complaint. As such, we would request that your office close this file.
  

  We would again encourage the complainant to discuss the matter of applying for the Solar Investment Tax Credit (ITC) with her tax and financial advisor.
  We thank you for your anticipated review of this matter.
  
  Sincerely

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that although I do not agree with Glyde, i am forced to say this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/31/2022 a door to door sales person came to our door for Glyde Solar. The sales person provided misinformation about the process, namely the cancellation fee. I told the sales rep that I was shopping around and asked him multiple times that by me signing the paperwork he was pushing on me that I wasn't agreeing to doing the project with Glyde Solar. He assured me that yes I was not entering into such agreement. He also told me he was going to be in communication with me in the next few days about our site survey. I didn't receive an e-mail until 3 weeks later that our site survey was scheduled for 9/21. The site survey was very brief. I then chose to go with another company a few weeks later. Glyde then sends me a bill for a cancellation fee for $2,500 when they did nothing for us.To sum it up:- The sales rep lied about the purpose of the paper work - The sales rep ******** information about the cancellation policy - The sales rep told me that I was not agreeing to the project - The sales rep also lied about the panel count The sales tactics of this company are to strongarm customers into an agreement by any means necessary and in this case by providing false information to the customer. I'd like the company to waive the charges that they have associated with us because of unethical business practices.