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Business Profile

Online Retailer

Stealth Ops 99

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I was looking through my bank account I noticed a monthly charge of 98.00 from my account since October of 2022. I didn't even know what this was for. I started to investigate and I found out it was this company. I reached out numerous times via email and phone and repeatedly was told someone would call me back. They claim it was a promotional for a backpack for 14.95 and a subscription of $98/monthly. So I argued that I never signed up AND I never received any backpack, which in my eye this so called contract was null and void. I never received any services or product. They offer to return I believe they said 2 months then offered 5 months. This is unacceptable. I NEVER ordered anything and never received anything. Its been 2 weeks and no call back. They also sent me the policy for some link that didn't even work. I sent them a screenshot of the invalid link as well. see below:

    Error 1016 Ray ID: **************** • 2023-09-20 01:10:00 UTC
    Origin DNS error
    What happened?
    You've requested a page on a website (*************************) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (*************************).
    What can I do?
    If you are a visitor of this website:
    Please try again in a few minutes.
    If you are the owner of this website:
    Check your DNS settings. If you are using a CNAME origin record, make sure it is valid and resolvable. Additional troubleshooting information here.

    This is what my request is; I respectfully request a full refund from October 2022-Present. TOTAL $1190.95
    Thats the $98/month for subscription plus the $14.95 for I don't know what.

    THEY CLAIM TO BE PATRIOTIC!!! I don't think so. Ive been serving my country for over 22 years and have INTEGRITY "THATS PATRIOTIC" !!!!!

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for this on 6-17 23 and I keep getting the run around. Now they tell me that it shipped 4-5 weeks ago and there is no tracking. They say they use either fedex or usps, both of which use tracking numbers. I believe this to be a scam. Now I just want my money back. Their customer service is horrible

  • Initial Complaint

    Date:06/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company never delivered product in 4-8 business days as promised. After a month, I contacted their customer service departure who's accent was very heavy and difficult to understand with a dog barking in the background.
    She said I was number 1 customers and they would try to get me the item in 4-6 more weeks.
    Also, I received a notification I was going to be charged a $98 member fee that I never signed up for.

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keep trying to charge $98.00 to my debit card. They shouldn't have access to my debit card at all. And every month charge 98.00 i've called them but they won't do anything about it. This is a fraudulent business that needs to be closed down.

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my bank account $2.99. I have never done business with them. I don’t know why they are charging me for anything. I want this action to stop.

  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orderd a backpack from the company for 25.98 I waited 2 weeks and never got it called them said it was on back order . Now all of a sudden there taking 98.00 out of my account. I called my bank and I am disputing both charges. This is a conartist company that needs to be shut down.

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a backpack Oct 1 and was told 4-6 weeks for delivery. I’ve called three times after that and all they have are excuses.I called Dec 21 and now they say it’s been lost in transit and they never offer a remedy.

  • Initial Complaint

    Date:11/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was the email I sent, as they have tried to take $98 from my card. This promotion is fraudulent. In an email that you sent me, you claim I was a subscriber based on something I previously bought. That I could get a free bag as supplies last and 382 was left, all I had to do was pay $14.95 for shipping and handling. Nowhere in this email does it say $98, $110, or $112 will be taken from me. This is a scam. You have 48 hours to refund my $14.95 or I will report this company to the Better Business Bureau. Also the claim I have a $110 credit, so if this was true, why are they try to hit my card for $98? Please help. I’m asking for my refund of the shipping and handling charge of $14.95 that they said I only had to pay because the bag was free. I never agreed to anything else. I’ve attached receipts of my $14.95 payment then on 11/21/22 them saying they will charge me $98, I never agreed to.

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around October 1, 2022 I placed an online order with this company. As of November 28th 2022 I have had zero correspondence. I was able to track down a customer service number and spoke to someone who was of no help and refused to offer a refund, tracking information or to speak with a supervisor or owner. I want a full refund plus interest for the inconvenience.

  • Initial Complaint

    Date:09/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 14, 2022
    Found a charge on my account I did not make. Only $2.99 but when I looked for this company many, many others are getting charges from $60.00 to $89.00 repeatedly every month. My claim isn't that much, but who knows what's next month. Just investigate and possibly put a stop to them. I called the company myself and ended screaming and saying naughty words because she wouldn't even tell me what the company was. Please help.

Stealth Ops 99 is NOT a BBB Accredited Business.

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