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Billing Services
Peak Payment SolutionsThis business is NOT BBB Accredited.
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1/5 stars
Average of 25 Customer Reviews
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Review fromJoseph B
Date: 03/18/2025
1 starJoseph B
Date: 03/18/2025
Do not become a member at any gym that utilizes this third party service! I have never had such a headache in all my life. My wife had a membership at the Fit4Life in **********, **. She was advised she could cancel her membership with a thirty day notice and proof she was moving out of state. My wife had to provide multiple forms of proof as they refused to accept each one as it didnt meet some criteria. They finally asked for her insurance declarations page which we provided to end this nonsense and they stated she would still owe the membership and the personal training fee for an additional two months, as it was a new billing period. She received multiple emails, always from a different employees, that claimed they couldnt see the previous messages and had no record of her emails. Weve had to print out the emails to keep records and go to our bank to fight the charges. At this point they just need to leave us alone. They already squeezed two additional months payment out of me and a months membership and personal training fees out of my wife when we were no longer in the state and unable to utilize the facilities.Peak Payment Solutions
Date: 03/24/2025
Hello ******,Peak Payment Solutions is a third-party billing and software company acting as the agent over contract management and administration for health clubs across ******************Peak Payment Solutions is required to bill your membership in accordance with the membership agreement you signed with your gym. Additionally, cancellation options are set forth by your gym under the state in which they are licensed.The Personal Training Agreement requires a 30-day notice after the Valid Proof of Move is received and Memberships require a 60-day notice. The notice period begins once a member is eligible. A member is eligible upon providing the proof of location required by the facility.All payments that have been drafted are valid in accordance with the cancellation ********* Good Health,Review fromGalen S
Date: 03/06/2025
1 starGalen S
Date: 03/06/2025
This company is a scam through and through. Absolutely avoid any gym (Golds gym bought out a peak fitness in ************** I used to go to) that was a former peak fitness gym or one that was bought out.Their contract is an absolute scam, this company's business model is ripping off people and providing no way out of their contract even if you fulfill the requirements to be able to do so.Avoid!Peak Payment Solutions
Date: 03/10/2025
Hello ***** ********,Peak Payment Solutions is a third-party billing and software company for gyms across *****************. Peak Payment Solutions is not a gym, nor does it own the gym you are a member of. Additionally, Peak Payment Solutions does not determine the terms of the agreement you signed with your gym or control a gym's business plan. We have reviewed your account and see that you have requested to cancel your membership because another member brought a dog into the facility. We responded to your request explaining that, as a third party billing and software company, Peak Payment Solutions could not cancel your membership for reasons other than relocation, disability or early buyout. A representative also advised you to reach out to the gym directly with your concern, as Peak Payment Solutions does not manage or control the rules and regulations of the gym of which you are a member. If you have questions regarding the membership agreement you signed with ********** we can certainly answer your questions. Peak Payment Solutions is unable to alter the terms of the agreement you signed with **********. In Good Health,Review fromAlan I
Date: 01/23/2025
1 starAlan I
Date: 01/23/2025
This company will give you the runaround in order to squeeze more payments out of you. I have no idea how this company I still In business. You have to be a real pos to work for this companyPeak Payment Solutions
Date: 01/28/2025
Hello ****** *********, Thank you for contacting Peak Payment Solutions regarding your gym membership. We do apologize for any confusion that has taken place. Your membership has been set to expire immediately as of 01/27/2025. If you have any further questions or concerns, please do not hesitate to reach out.Review fromJosiah H
Date: 09/18/2024
1 starJosiah H
Date: 09/18/2024
Do not trust them. Please read your contract. They are a spineless with no ethics.Peak Payment Solutions
Date: 09/19/2024
Hello ******,Peak Payment Solutions is a third-party billing and software company acting as the agent over contract management and administration for many health clubs across ******************Peak Payment Solutions is required to bill your membership in accordance with the membership agreement you signed with your gym. Additionally, cancellation options are set forth by your gym in accordance with the state in which they are licensed.With the information provided, we are unable to locate your gym membership.You may access your gym membership agreement any time via the Club Life App. You may also contact our Member Support representatives, to review your membership agreement, at ************.We hope this information provides resolution and clears up any misunderstanding.In Good Health,Review fromBrittany T
Date: 07/23/2024
1 starBrittany T
Date: 07/23/2024
This company is the worst. I purchased a gym membership and was never able to go not once. We had a death in the family and ended up going to ******* for a couple months. Where no gym was located. With the emotions of the death we forgot all about the gym and didnt really care to go. They are now calling in collections for $1000. I paid $180 to sign a paper and never went! These contracts are a scam! they really dont tell you about when signing up and rush you to sign.Peak Payment Solutions
Date: 07/24/2024
Hello ********,Peak Payment Solutions is a third-party billing and software company acting as the agent over contract management and administration for Fit4life Raeford. According to our records, you joined Fit4life on 12/08/2022 and your membership agreement was emailed to **************************** Additionally you could access your membership agreement at any time through the Club Life App. The agreement you signed with Fit4life states that you agreed to pay $34.99 a month and a $69.00 Annual Facility Improvement Fee for 24 months. Your first months dues, on 01/08/2023, were returned due to Invalid Credit Card, subsequently every payment after that accrued a balance. Peak Payment Solutions has tried to get in touch with you via phone call, text and email for 90 days. Due to no resolution, after 90 days, your membership was cancelled with Peak Payment and Fit4life forwarded your balance to an external collections of their choosing.Peak Payment Solutions made a strong effort to resolve this with you for 90 days, to which no response was received from you. Peak Payment Solutions can not alter the terms of the agreement you signed with Fit4life. In Good Health,Review fromRyan C
Date: 06/28/2024
1 starRyan C
Date: 06/28/2024
I had a membership at ****************** in ********************* for a few months. I called to cancel my membership, and ****, who sold me the membership originally, said that instead of cancelling I should put my account on freeze in the event that I want to come back one day. **** said that I could keep my account on hold or "frozen" as long as I want, until I was ready to come back. Fast forward several months, ****************** loses their lease on their existing building and has to move locations. The new location is only a few blocks away, but it's in a retail mall, much smaller, only has one shower, parking is challenging, etc.. I am very happy at this point that my membership is cancelled / frozen. Fast forward a few more months, Zone starts charging me again. I call them, explain the situation, and get very rude responses; they essentially say that they told me I could only freeze my account for a few months, which did not happen. I never signed anything when freezing my account, and asked if they had a recording of the call to prove they warned be that the account would automatically unfreeze. They say no, continue to be rude, so I call my bank who advises me to remove my payment information and they reverse the charges. Now Peak Payment Solutions won't stop calling me, although I explained the situation to them. Zone essentially fraudulently charged me, then sent me to collections when I tried to dispute the charges. This should be illegal, and is a wildly deceiving billing practice.Peak Payment Solutions
Date: 07/01/2024
Hello ****, Peak Payment Solutions is a third-party billing and software company that acts as ******************'s agent for contract management.Peak Payment Solutions has reviewed your membership agreement with ******************* Your membership agreement states you must submit a 30-day advanced written notice to cancel your membership. Peak Payment Solutions received your request in May and your membership expires August 17, 2024, with your last payment due 06/17/2024. Because of the 30-day notice that ****************** requires, as outlined in your membership agreement, you are responsible for the past due balance. We are sorry to hear you are frustrated with the Freeze coordinated with your gym. Please reach out to your gym in regards to the freeze. Peak Payment Solutions is a third party billing and software company, and must bill in accordance with your membership agreement and are unable to alter the terms of the agreement you signed with ******************* Please reach out to our Member Support at ************, a representative can review your membership terms with you at any time.In Good Health,Review fromMarvin M
Date: 06/27/2024
1 starMarvin M
Date: 06/27/2024
Title: Deceptive and Untrustworthy: Peak Payment's Bad ***** Practices My experience with Peak Payment has been nothing short of a nightmare. Their bad faith processes and deceptive practices have left me feeling frustrated, betrayed, and financially compromised.From the very beginning, it was clear that Peak Payment lacked transparency and integrity in their dealings. They failed to uphold their end of the agreement, constantly changing terms and conditions without proper notification or explanation. This lack of communication and consistency only added to the confusion and mistrust I felt towards this company.Furthermore, their handling of payments and fees was incredibly unfair and unjust. Hidden charges, unexpected deductions, and unreasonable penalties were all too common occurrences with Peak Payment. Their billing system seemed designed to exploit and take advantage of unsuspecting customers, rather than provide a fair and honest service.Attempting to resolve any issues with Peak Payment only proved to be a futile effort. Their customer service was unresponsive, unhelpful, and dismissive of my concerns. It was evident that they had no intention of rectifying their mistakes or addressing my grievances in a meaningful way.In conclusion, I urge anyone considering using Peak Payment to proceed with extreme caution. Their bad faith practices and lack of ethical standards make them a company not worthy of your trust or business. Look elsewhere for a payment solution that values honesty, transparency, and respect for their customers.Peak Payment Solutions
Date: 06/28/2024
Hello ******, Peak Payment Solutions is a third-party billing and software company acting as the agent over contract management and administration for Fit4life ***********. According to our records, you joined Fit4life on 06/20/2023. The agreement you signed with Fit4life states that you agreed to pay $30.00 a month and a $69.00 Annual Facility Improvement Fee for 12 months. Our records indicate that this is the only billing processed on your membership by Peak Payment Solutions. If this is incorrect, please supply Peak Payment documentation showing you should been billed differently and we can certainly review it. Additionally, the only correspondence Peak Payment had with you was on 04/15/2024, when you submitted a request to cancel your membership as of 06/20/2024. Your request was processed and responded to the same day. We would like to understand the frustrations caused. Please provide Peak Payment with the details of the incorrect billing that occurred so that we may effectively address your grievances. You can contact our ************************* at your convenience by calling ************. We have representatives available Monday - Friday 8:00 am - 5:00 pm MST. In Good Health,Review fromHarley C
Date: 05/15/2024
1 starHarley C
Date: 05/15/2024
I have multiple emails with the crooks. I recently got married and moved, and provided proof of the move and ****** maps images providing the mileage (31 miles minimum) I now would be traveling as proof of being more than 25 miles from any golds gym location. They keep finding reasons to ignore this and denied my claim based on a zip code instead of my actual address. I haven't been to the gym in 2 months and they are still charging. I asked for their corporate number and they gave me a number that claims their office is closed at 10am on a Wednesday. Absolute criminals. I have contacted a lawyer at this point and have all email proof of the conversation. They're being unreasonable at best and at worst going to affect my credit because I'm not paying another cent to them. Trash company with yeah customer service. They are the reason so many are getting fed up with corporate greed. The way they run their business is a disgrace. I have proof of all the conversations and phone recording of the call to the provided number, so they will not gaslight me in a reply claiming to not have received anything from me. This has gone on long enough.Peak Payment Solutions
Date: 05/17/2024
Hello ******* Peak Payment Solutions is a third-party billing and software company acting as the agent over contract management and administration for Gold's Gym of **********. According to our records, You requested to cancel your membership 3351-115866 for relocation on 04/23/2024 through Ticket #******.We previously informed you that you needed to provide proof of relocation from the Acceptable Proofs of Move List. On both 05/01/2024 and 05/02/2024, you submitted two documents that were not acceptable and were declined because they were not listed in the provided Acceptable Proofs of Move List.However, We have reviewed your membership and are moving forward with the cancellation and the $50.00 cancellation fee. Your membership will expire on 06/07/2024. Thank you for your patience and understanding in getting this matter resolved. In Good Health,Peak Payment SolutionsReview fromYaneris A
Date: 05/13/2024
1 starYaneris A
Date: 05/13/2024
Peak payment solution is the billing provider for Fit 4 Life in Raeford NC. I was informed by the gym manager that I will be able to cancel my Personal training 30 days after I send peak payment an email with a copy of my orders. My billing cycle is on the 25th of the month I submitted my orders 16 January 2024 meaning 24 January 2024 should have been my last time being charged with an expiration date to my personal training 16 February 2024. My report date to my new duty station on my orders said 10 March 2024 with early report authorized, I explained to the gym manager (Wayno) and to Peak payment I would be reporting early and if they need any additional documents to let me know. The gym manager told me I would be okay, and I should not be charged after January. When I asked peak payment if they needed additional documents to grant my cancellation, they responded with a generic message that didn't apply to me. They are claiming that the contract states the cancellation states 30 days from my report date which it does not. My card was charged 25 February 2024 for $180, which I disputed with my bank. Peak payment is now harassing me to pay them $200 or else they will send my account to collections; I am seeking my account to be zeroed out. They are in violation of their contract; I am a Service member of the United States Army and have abided by their contract of submitting a 30 days’ notice. I have contacted the gym to rectify the issue and they all seem to not admit to their wrong. I will be following up with the local JAG office also.Peak Payment Solutions
Date: 05/15/2024
Hello *******,Peak Payment Solutions is a third-party billing and software company for Fit4Life Raeford. According to our records, your membership, ***********, was set to cancel per your report date listed in your orders submitted via Ticket #****** on January 16th. You informed Peak Payment you would be reporting early and submitted new documentation on 02/26/2024 through Ticket #******. You were not billed after those adjusted orders were sent to Peak Payment Solutions on 02/26/2024. On 03/03/24 Peak Payment received a returned payment from your banking institute for the 02/25/2024 payment that you were billed per "Customer Dispute". ********************** has reached out to your Gym on your behalf to see if they would be willing to waive that balance, as a courtesy, and they agreed. At this time, your membership is canceled with no balance owed. In Good Health,Review fromCandice T
Date: 03/04/2024
1 starCandice T
Date: 03/04/2024
Zone athletics hired peak payment solutions to do their dirty work and they are doing a **** good job. Prestige fitness, owned by zone athletics, closed their ****** location without notice. They signed up members; knowing they were set to close their doors for long term contracts offering false promotions such as a free 6 months if you prepaid for 12 months. They knew they were going to close their doors and were just taking peoples hard earned money. Peak payment solutions is the only contact we have to deal with attempting to get a refund and they are refusing; stating we are in the free part of our membership; therefore not owed anything. We should have a fully paid gym membership through the end of August 2024; but instead just had to pay another $400 to sign up to a new gym for the remaining 6 months we plan to live in the area. Their lack of empathy and understanding in this matter is horrible business practice and there will be consequences.Peak Payment Solutions
Date: 03/05/2024
Hello *******,Peak Payment Solutions is a third-party billing and software company for **************** ******. According to the information provided to Peak Payment Solutions you joined **************** on on 02/27/2023. Your membership agreement with Prestige Fitness shows that you signed up, and paid for, a 12 month membership and Prestige gave you six months for free, due to a special they were running. Prestige Fitness provided gym access through February 29, 2024 which fulfilled the 12 months that you paid for. We apologize for any frustration, at this time there is no refunds on promotional time that was of free value to the member. In Good Health,
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