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Billing Services
Peak Payment SolutionsThis business is NOT BBB Accredited.
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1/5 stars
Average of 25 Customer Reviews
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Review fromJames M
Date: 02/27/2024
1 starJames M
Date: 02/27/2024
Peak Payment is a nightmare. I have never experienced anything like this and I have been everywhere. I have sent three emails over the last two months, and I am Active Duty Service Member that has been in over the last couple decades. I sent in paperwork to include orders, drivers license, and even leave forms to this company. I have only received one email saying my request was updated and another that was just completely generic. Yet and still, my account is still active to this day. I attempted to call them multiple times, no answer coupled with a generic answering system. My recommendation, especially if in the military; Do not engage in business practices with a gym that uses this company. It will cost you and prove to be a burden, especially when you have to depart the area in a hurry!Peak Payment Solutions
Date: 03/01/2024
Hello ***** Peak Payment Solutions is a third-party billing and software company for ****************. According to the information provided to Peak Payment Solutions you joined Fit4life on 02/09/2022. Your membership agreement with Fit4life requires you to submit a 60 day notice to Peak Payment Solutions, in writing, in order to cancel your membership after your term has been met. Unless you are cancelling for Military orders, then Fit4life only requires a 30 day written notice with proof. Peak Payment Solutions received your written request, with proof, on January 11, 2023. A Peak Payment Solutions representative responded, that same day, that your cancellation request was being processed per the 30 day notice policy, as required by Fit4Life. That response included that your membership would expire on 03/09/2024 allowing you the time you paid for. Your last payment owed was 02/09/2024 as this payment fell in the 30 day notice time frame that is required. We apologize if this was not explained clearly and hope this resolves any frustration caused.In Good Health,Review fromAlan T
Date: 02/26/2024
1 starAlan T
Date: 02/26/2024
I have tried to cancel my membership for FOUR months and I CONTINUE to get charged. The coincidental thing is, once I asked for the membership to be cancelled, my fees DOUBLED! DO NOT JOIN CLUB FITNESS! NEGETAVE 1 ratingPeak Payment Solutions
Date: 02/27/2024
Hello ****,Peak Payment Solutions is a third-party billing and software company for ***********************. According to the information provided to Peak Payment you joined Club 4 Fitness on 12/31/2019. Your membership agreement with Club 4 Fitness requires you to submit a 30 day notice to Peak Payment Solutions, in writing, in order to cancel your membership. Peak Payment Solutions has never received any written correspondence from you in writing or any inquiry over the phone. Our records indicate that, as of 02/26/2024, Club 4 Fitness has set your membership to expire on 03/29/2024, per the Club 4 Fitness 30 day notice policy.Again, this is the information provided to Peak Payment Solutions. If you feel this expiration date is in error, and you submitted a written request to cancel before 02/26/2024 to Peak Payment Solutions, we will certainly review it and correct any error. Please give our Member Support a call at ************ so that we may obtain proof of your previous cancellation for review.In Good Health,Review fromSeth D
Date: 01/26/2024
1 starSeth D
Date: 01/26/2024
Peak Payment took over billing for my Gold's Gym and tacked on a $34.99 maintenance fee for equipment that I was never informed about. I was told that this fee was sent into an email, and ****'s Gym told me to speak with Peak about verifying that the email was sent, **** told me to speak to ****'s about the same thing. Neither have verified this to me. They keep referring to my original contract from three years ago, before **** took over. I was never notified of this $34.99 fee, and when I disputed it, they added a $25.00 late fee onto the bill. The customer service is rude and dismissive, and their email services are quick to send bills but slow to respond to complaints. This one of few complaints I have with this company. DO NOT JOIN A GYM THAT USES PEAK PAYMENT SOLUTIONS.Peak Payment Solutions
Date: 01/29/2024
Hello Seth,Peak Payment Solutions is a third-party billing company for *********************************. According to the information provided to Peak by Gold's Gym, the charge of $34.99 is due to your Semi-Annual Enhancement Fee. This fee will be charged twice a year on January 15th and July 15th. An email was sent to all members on 12/15/23 regarding this fee.On page two of your membership with Gold's Gym, it states that the amounts charged or debited to your account *** vary from the amount shown in the Agreement between you and Gold's Gym, due to increases in dues, applicable taxes or other fees and charges. Peak Payment Solutions can not dictate what that fee is put towards. That is decided by *********************************. We apologize this information was not clearly explained to you in our correspondence between you and a Peak Payment representative. We hope this information clarifies any frustrations.In Good Health,Review fromTabitha M
Date: 01/23/2024
1 starTabitha M
Date: 01/23/2024
The people who run this company are the worst type of people. I echo the same issues others have here. I sent them the deed and deed of trust to my new house in another state, and they never acknowledged it, nor cancelled. They want an absurd amount for services not rendered. They also violate SCRA rules in regards to service members, and they particularly prey on them, knowing they can grab a few more payments due to the convoluted cancellation process. This company should really be referred to the Attorney General in their state. I've never dealt with a more inethical entity in my life, and I am not being hyperbolic, they are horrible by every measure and means.Peak Payment Solutions
Date: 01/24/2024
Hello *******,We are so sorry to hear of your frustrations.Peak Payment Solutions is a third-party billing company for Fit4life Health Clubs. We are obligated to bill according to the terms and conditions as agreed upon between you and Fit4life. Peak Payment Solutions is unable to break the terms and conditions agreed upon by both the member and Fit4Life ************ Your membership agreement states that you may cancel for relocation if: "You relocate more than 8 miles from your current address and 25 miles from any comparable Fit4life facility or substantially similar facility that will accept the seller's obligation, provide proof of move and a 60 day written notice, received by PEAK PAYMENT SOLUTIONS." Cancelation is processed based on valid proof of the move being received, as dictated by Fit4life Health clubs, and can not be retroactive. Balances accrued before cancellations are received, and processed, are valid. To cancel for Permeant Change of **************** Orders Fit4life simply requires proof of PCS Orders and a 30 day notice. All members are held to the terms and conditions as outlined in their membership agreements with the gym they join.In Good Health,Review fromJose M
Date: 01/19/2024
1 starJose M
Date: 01/19/2024
This company had the absolute worst possible **************** I have ever dealt with mainly because there is no direct contact with them! I had been fighting for 6 months to get my membership cancelled and all payments ceased because I transitioned out of the United ******************* and moved ************************************************************************************************************************ more payments. I had to submit a second proof of moving and address in which case I used a verified pay check and that still was not good enough and this resulted in even MORE payments and this time it was yearly cleaning so it was almost 200$! After attempting a third time and threatening the use of the BBB they finally said my account would be closed and membership cancelled but this time using the SAME paycheck they previously rejected. As expected I was still charged for two months after my account was said to be cancelled and all forms of charges would be discontinued.DO NOT use this company by any means. They are absolutely not about their consumers and the feeling of dealing with them is almost fraudulent. You have to go through email only and the process can takes weeks or a month which is long enough for a payment to go through and give them more money. I will never recommend them to anybody I know and will be warning all future customers of there company and the way they work with you.Peak Payment Solutions
Date: 01/23/2024
Hello ****,Peak Payment Solutions is a third-party billing company for Fit4life Health Clubs. We are obligated to bill according to the terms and conditions Fit4Life has set forward. Peak Payment Solutions is unable to break the terms and conditions agreed upon by both the member and Fit4Life ************ Your membership agreement states that you may cancel for relocation if: "You relocate more than 8 miles from your current address and 25 miles from any comparable Fit4life facility or substantially similar facility that will accept the seller's obligation, provide proof of move and a 60 day written notice, received by PEAK PAYMENT SOLUTIONS."Peak Payment Solutions representatives advised you of this on 07/25/2023, in response to your first correspondence, received the same day, by Peak, additionally a list of acceptable proof of move as dictated by Fit4Life was provided to you. You submitted acceptable proof, as per the list provided to you, as of 10/20/2023 which activated a 30-day notice of cancellation. Your membership has expired as of 12/18/2023 per the Military orders you provided, the pay slip was not accepted as it was not on the list of acceptable proof of move. In Good Health,Review fromJackie O
Date: 12/14/2023
1 starJackie O
Date: 12/14/2023
I moved out of state and could not use the gym. I sent the paperwork showing I had moved and there was no gym within 25 miles. The lady at peak canceled my membership but for February 2024. They are charging me two more months plus I will be charged a cleaning fee in January which isn’t supposed to be applied until July if I was able to keep my membership. They said I will still be charged $34.99 x 2 plus the $69.99 annual cleaning fee. I do not recommend Fit4life with peak payment as their service.Peak Payment Solutions
Date: 12/15/2023
Hello ******,Peak Payment Solutions is a third-party billing company for Fit4life Health Clubs. We are obligated to bill according to the terms and conditions Fit4Life has set forward. Peak Payment Solutions is unable to break the terms and conditions agreed upon by both the member and Fit4Life ************ Your membership agreement states that you may cancel for relocation if : "You relocate more than 8 miles from your current address and 25 miles from any comparable Fit4life facility or substantially similar facility that will accept the sellers obligation, provide proof of move and a 60 day written notice, received by PEAK PAYMENT SOLUTIONS."Our records do indicate your membership is set to expire per the terms of the contract you agreed to with Fit4Life Health Clubs.Review fromJohn S
Date: 12/14/2023
1 starJohn S
Date: 12/14/2023
HORRIBLE AND DISGUSTING!!! Same as others... with ******************* (not good either). Knew was moving for job promotion, went into club, tt person at club first few days of August 2023, cancelled mine and wife's contract first week of August. I didn't notice, wife did in September they billed us again (after we had moved to another state). Wife called Peak Solutions, went over all with them. **** sent few emails to wife, back and forth, said all taken care of, paid in full (even though we overpaid one month, not worth hassle, cannot go back into club 16 hours away). I called Zone locally, 2 days in row, left message for manager ***** in *********************** ZONE. No response. Early October wife notices another bill for both of us, took money out, AND YEARLY DUES! Few hundred out of account! We called our bank, put in dispute, wife called Peak again. Once more emails WITH PERSON AT PEAK, SAID ALL SET, ALL CANCELED AND TAKEN CARE OF. 11/1/23 I called local club in ******************* again, no manager, left message 2 days in a row, nothing. So, called: BANK RECOMMENDED CANCELLING CARDS, GETTING ALL NEW ONES AS PEAK WILL PROBABLY BILL AGAIN, THEY HAVE SEEN THEM DO THIS BEFORE. So we did, hassle, re set up all with all our bills, recurring payments, rent, etc. as we had to get new bank cards. 12/14/23 Getting calls again from Peak. Called Peak AGAIN TODAY; PERSON "WE CAN'T DO ANYTHING, SHOWS YOU HAVE AN OVERDUE BALANCE, BUT EXPIRED, NEED TO CALL CLUB, WE CAN'T DO ANYTHING". Called Zone AGAIN, left message have manager please call me. 30 min later employee at club calls back, says "person said not us, you have to call Peak!!" You GOTTA BE KIDDING!!! Told person, NO, Peak will not, expect manager to call me. He said will leave note, but he leaves in 30 min, no other manager, no schedule of when manager comes in. HORRIBLE, TERRIBLE, NON EXISTENT CUSTOMER SERVICE!!! If local club not fix today, will be worth my time to do small claims court to get fees, etc back.Peak Payment Solutions
Date: 12/18/2023
Hello *****************************,Peak Payment Solutions is a third-party billing company for Zone Athletics Clubs. We are obligated to bill according to the terms and conditions ******************* has set forward. Peak Payment Solutions is unable to break the terms and conditions agreed upon by both the member and *******************.Our records do indicate that ****************** has canceled your membership effective immediately and waived the balance. Please let us know if you have any questions,Review fromJohn U
Date: 12/05/2023
1 starJohn U
Date: 12/05/2023
Their Customer Service correspondence is horrible. They just continue to repeat the same position over and over again in their emails regardless of your point of view. There is no way you can have a discussion with them since their response will always be “we are a third party company and didn’t make the contract.” I was on a month-to-month contract with a 30 day notice to terminate my membership written in the contract. Zone athletic club collected first and last month’s membership dues at time of initiating the month to month contract. I sent them via certified mail at 30 day written notice, telling them to use the last month membership dues collected at time of contracting for this 30 day clause. Although the contract has a written 30 day membership cancellation notice they explained it’s actually a 60 day termination clause. Further stating the last month membership dues collected in advanced can only be used for another extra “free” month of my choice. The BBB should chase this company out of the state of Utah they give the whole entire state a bad reputation while damaging peoples credit with credit agencies.Peak Payment Solutions
Date: 12/08/2023
Hello ****,Peak Payment Solutions is a third-party billing company for ******************. We are obligated to bill according to the terms and conditions the ****************** sets forward. Peak Payment Solutions is unable to break the terms and conditions agreed upon by both the member and ******************. Our records do indicate your membership has been canceled by approval of ****************** and there is no outstanding balance. In Good Health,Review fromConnie D
Date: 09/06/2023
1 starConnie D
Date: 09/06/2023
This is the worst company ever. This company Peak Payment Solutions is a scam. They make it impossible to cancel a gym membership. When I signed this contract at the gym you electronically sign it you don't see what you are signing at the time you sign it. I thought it was on a month to month basis not for 24 months and I never knew it was gonna be taken out of my account I thought I made a one time payment with my card the day I made the first payment. I can't make the payments on the day they have me billed on and I let them know this and they say they can't do anything about it. I do not want this gym membership and I don't care what I signed considering it was electronically signed and I was lead to believe I was signing something else. I'm going to talk to a lawyer to see what actions I can take against this company and the gym. No one should be stuck in a contract with a gym that is ridiculous. Do not use this company or any company that does business with this company. It's a rip off and a never ending scam.Peak Payment Solutions
Date: 09/08/2023
Hello ******,Peak Payment Solutions is a third-party billing company for Omni. We are obligated to bill according to the membership agreement you signed with ****. According to your membership agreement with ****, your membership bill date is the 3rd of the month. You may adjust your bill date up to 10 days from that date. Please let us know what day of the month (within 10 days of the 3rd) you would like to bill going forward. We are happy to adjust this for you. We also explained this to you in our response to you on 08/25/2023 and 09/06/2023. Please respond back to Peak, via your inquiry, with the day you want to bill so we can adjust it (within 10 days of the 3rd).We have emailed you a copy of your membership agreement for you to review.You are within your agreement term until 05/03/2025. Omni does offer early cancellation options for relocation, disability, and early buyout. Please let us know which of these options you would like eligibility requirements on and we will send those to you.Peak Payment Solutions is unable to alter the terms of the agreement you signed with ****. We hope you are open to the resolution of your ***************. Thank You,Peak Payment Solutions
Date: 09/08/2023
Hello ******,Peak Payment Solutions is a third-party billing company for Omni. We are obligated to bill according to the membership agreement you signed with ****. According to your membership agreement with ****, your membership bill date is the 3rd of the month. You may adjust your bill date up to 10 days from that date. Please let us know what day of the month (within 10 days of the 3rd) you would like to bill going forward. We are happy to adjust this for you. We also explained this to you in our response to you on 08/25/2023 and 09/06/2023. Please respond back to Peak, via your inquiry, with the day you want to bill so we can adjust it (within 10 days of the 3rd).We have emailed you a copy of your membership agreement for you to review.You are within your agreement term until 05/03/2025. Omni does offer early cancellation options for relocation, disability, and early buyout. Please let us know which of these options you would like eligibility requirements on and we will send those to you.Peak Payment Solutions is unable to alter the terms of the agreement you signed with ****. We hope you are open to the resolution of your ***************. Thank You,Review fromJackson W
Date: 09/01/2023
1 starJackson W
Date: 09/01/2023
Changes subscription or membership status as it pleases. Horrible customer support.Peak Payment Solutions
Date: 09/06/2023
Hello *******,Thank you for your feedback. Peak Payment Solutions is a third-party billing and software company acting as the agent over contract management and administration for *****************. Contracts are terms written by the club and an agreement between the club and the membership holder.As a third party, Peak Payment Solutions is obligated to follow the terms and conditions of the agreement as they are signed. Peak Payment Solutions is unable to alter the terms of the contracted agreement between members of the gym and Gold's Gym. Our records do not indicate any changes made to the agreement you signed with Gold's Gym.Please reach out to our Member Support team at ************** so we may further assist you.In Good Health,
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