Complaints

This profile includes complaints for Young Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Young Automotive Group

  645 N Main St Layton, UT 84041-2230

  
• 

  Young Automotive Group

  PO Box 684 Layton, UT 84041-0684

  
• 

  Young Automotive Group

  570 E 525 N Morgan, UT 84050-9871

  
• 

  Young Automotive Group

  501 W 600 N Layton, UT 84041

  
• 

  Young Automotive Group

  1855 N Main St Logan, UT 84341-1704

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around May 17th, 2025 I blew a tire going roughly 80 MPH on the freeway. I had my car taken to the Young Genesis of Ogden do be diagnosed and have the repairs done. They did the diagnosis and insurance was involved. Once my car was ready for pick up, I financed the remaining amount that was not covered by insurance. However, the car has more issues than when dropped off (squeaking sound when going over bumps, grinding 24/7, shaking on the freeway and a knock when making turns). I made the dealership aware of this within 5 minutes of me leaving the dealership, they offered no solution or to even look at the car again. I escalated it to Genesis, they stated the service manager said there was probably more damage than what they repaired. Why was this not addressed when my car was there for a month? Why was I charged for things that weren't done (ex, alignment). Truthfully, there is way more to this situation than this description box allows. At the end of the day, myself and my insurance paid over $10,000 things we paid to be fixed are not fixed, and a full diagnostic was not done on my car. I no longer feel safe driving my vehicle, especially after the dealership basically admitted to not doing a full diagnostic on it. This could cause me more damage to repair out of pocket, or even cause harm due to driving an unsafe vehicle.

  

  Business Response

  Date: 07/21/2025

  
  On June 25, 2025, Ms. ******** had her vehicle towed to our
  dealership. During a phone call with the service advisor, she stated that she
  had struck an object in the road. With her verbal approval, the advisor created
  a repair order and had the vehicle moved into the shop. The vehicle was not
  drivable, the technician pushed it into the service bay and conducted a visual
  inspection. Based on the findings, the technician recommended replacement of
  the driver-side front and rear lower control arms, the driver-side front tie rod,
  both driver-side wheels, and the TPMS sensors.
  The service advisor contacted Ms. ******** insurance company
  to initiate a claim and provide the findings. The insurance representative
  requested photographic documentation, which was promptly submitted. Upon
  review, the insurance company approved the initial repairs. The advisor then
  coordinated with the parts department to order the necessary components. Once
  the parts arrived, the technician completed the recommended repairs and
  performed an alignment. During the alignment process, additional damage was discovered,
  including the driver-side front lower control arm and the driver-side rear
  upper control arm. The advisor notified both the insurance company and Ms. ********,
  and the additional repairs were approved and completed.
  After the second alignment, the technician test-drove the
  vehicle at freeway speeds (up to 65 mph) and on local roads for a total of 9
  miles. The technician reported no abnormal noises or handling concerns during
  the test drive. The service advisor left a voicemail for Ms. ******** informing
  her that the repairs were completed and the vehicle was ready for pickup. Over
  the next several days, multiple voicemails were left when she did not return to
  retrieve the vehicle. Approximately a week later, the service advisor was able
  to reach Ms. ******** by phone. During that call, the advisor reviewed the
  completed work and explained the total amount due, including the deductible and
  the portion not covered by insurance. Ms. ******** appeared surprised by the
  amount but acknowledged she had previously approved of the repairs. Despite
  this, she did not come in to pick up her vehicle.
  Due to the delay, the customer service manager reached out
  to Ms. ******** to assist. Ms. ******** explained that she was unable to pay
  the amount owed and inquired about available payment plans. She was informed
  that Young Genesis of Ogden does not offer in-house financing but that she
  could apply through third-party lenders such as Mountain America Credit Union. She
  indicated she would likely be denied due to poor credit and again requested a
  payment plan through the dealership. The customer service manager consulted
  with the service manager, who agreed to a biweekly payment plan of $700 and
  required the immediate return of the dealership’s loaner vehicle. The terms
  were communicated to Ms. ******** who reluctantly agreed and stated she would
  return the loaner the following day. To accommodate her, the customer service
  manager offered a 10:00 a.m. pickup time.
  That evening, prior to closing, Ms. ******** arrived at the
  dealership to speak with her service advisor. She was informed that she would
  need to either pay in full or begin the agreed-upon payment plan and return the
  loaner vehicle. Ms. ******** asked whether she was required to return the
  loaner and then began asking questions such as, “What if I don’t pay?” and
  “What if I let the vehicle sit here?” The advisor explained that if the balance
  remained unpaid, the vehicle would be towed from the premises and the
  outstanding amount would be referred to the dealership’s legal department. Ms. ********
  responded that she would prefer that outcome because she believed she could
  obtain her vehicle for free from the towing company. She became visibly upset,
  but the advisor managed to de-escalate the situation, and she left.
  The following morning at 10:00 a.m., the customer service
  manager and another dealership employee went to Ms. ******** confirmed address
  to retrieve the loaner vehicle. They knocked on the door but received no
  response. Using LoJack, they verified the loaner vehicle was inside the garage.
  The customer service manager left a voicemail for Ms. ******** informing her of
  their arrival. After contacting the service manager for directions, she was
  instructed to return to the dealership and await further instructions.
  Approximately two hours later, the location of the loaner vehicle was updated
  and showed it had been moved to a public parking garage in Ogden. After an
  additional two hours with no movement, the customer service manager contacted
  the service manager again and expressed concern that the vehicle might have
  been abandoned. The service manager advised her to consult the general manager.
  The general manager approved the retrieval of the vehicle and provided the
  spare key.
  The customer service manager and a service advisor traveled
  to the parking garage and located the vehicle. It was unlocked and unattended.
  The customer service manager entered the vehicle, adjusted the seat and
  mirrors, and began to drive away. At that moment, Ms. ********’ boyfriend ran
  toward the vehicle, yelling and attempting to stop her. He jumped through the
  window and reached into the center console. The customer service manager asked
  him to stop so she could safely park and allow him to retrieve his belongings.
  As she attempted to close the center console, he forcefully threw her arm aside
  and began yelling profanities. The customer service manager, now alarmed,
  called the police and described the situation. Shortly thereafter, Ms. ********
  arrived on scene and instructed her boyfriend to flee as the police were on
  their way, which he did.
  Ms. ******** then returned to the dealership and requested
  to speak with the service manager. She was informed that she had missed the
  scheduled 10:00 a.m. appointment to return the loaner vehicle, and due to the
  vehicle being left unattended in a public garage for an extended period, it was
  assumed to have been abandoned. Ms. ******** became verbally abusive, yelling
  profanities at the service manager and other staff. She then asked to borrow a
  phone charger so she could contact her ex-husband to assist with payment. The
  service manager provided his personal charger.
  While in the customer lounge, Ms. ******** began to provoke
  a verbal altercation with another advisor. The service manager intervened,
  instructed the advisor to disengage, and warned Ms. ******** that further
  inappropriate behavior would result in removal from the premises. The advisor
  then sent a financing link for Mountain America Credit Union to Ms. ********’ phone.
  The service manager went outside to inspect the returned loaner vehicle for any
  damage. At that time, the police officer who had responded to the earlier call
  arrived and was briefed on the situation by the service manager, the customer
  service manager, and the advisor. The officer agreed to remain on-site to
  ensure the situation remained calm.
  After evaluating the circumstances, the dealership issued a
  formal trespass order to Ms. ********, prohibiting her from returning to the
  premises. She was informed that any future service would need to be handled at
  Genesis of Lindon, which she acknowledged. Ms. ********’ ex-husband arrived and
  completed financing for the remaining balance owed. Ms. ******** was advised
  that upon return of the loaner vehicle key, she would be able to retrieve her
  vehicle. She returned the key later that day, and the advisor brought her
  vehicle around for delivery, concluding the matter.

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: 23598792
  
  
  
  I am rejecting this response because:
  
   
  facts were left out. When I showed up to the dealership in the evening my ex husband was with me and willing to finance. I was told it was too late and that I could come in tomorrow to finance and return the loaner car when I got off work and the customer service manager would be informed. My boyfriend did not touch the customer service advisor and she would not allow for the retrieval of property. My car was not test driven at all, and there’s a squeaking and grinding sound. They did not complete the work or do a full diagnostic on the car as they should have. Also, after calling Ogden City Police Department, I have not been issued a no trespass order. I will not be satisfied with a response until they agree to fix what they started. 
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service department at ******* of ***** has been the worse to work with, I took my vehicle in for service and to have a warranty issue diagnosed in February of 2025. We had purchased the top-of-the-line service package that cost $335. Half of the items we paid for didn't even get completed and on our drive home back to *****, the windshield washer fluid was empty. Now for the warranty work. The car was diagnosed with a knock when clutch engaged. The service department ordered the part and when it came in the car was delivered to the dealership via ******* road-side assistance on April 25, 2025. On May 7, 2025 the GV80 was delivered back to use and the apparent knock when the clutch engaged was not only not fixed but it was louder and worse. I called back to let Camden know and to get the vehicle back to ******* of *****. Well, the service department wouldn't take or return my calls. I even attempted to talk to the service manager Lily, but she also would not return my calls. I contacted ******* customer care, and the ****************** representative couldn't get ******* of ***** to contact her back. She then pushed my case to another customer ********************** care representative and that lady also couldn't get a call back. The "specialist" that is now is assigned to my case is able to get a call back and we had scheduled for my vehicle to be picked up today 6/10/25. I had worked out with Lily on 6/9/25 that a loaner car would be delivered and that my car would go to the dealership. I even confirmed at my house, and she said she would set it up with customer ********************** once we got off the phone. Well, no tow truck today and I am out $540 from work. I tried calling Lily for any updates and it took having to call the specialist to get Lily to respond. Lily claims the dealership doesn't do specialty tows because I live in *****. It has been over a month, and not only has my vehicle not been repaired for warranty work but the original issue was made worse from this dealership.

  

  Business Response

  Date: 06/24/2025

  I **** ******** the Service Manager of Young ******* and ******* of *****, am providing this statement in response to the ongoing case involving Ms. ******* After conducting a thorough review of the relevant service records and communications, I offer the following summary of events.
  
  On February 7, 2025, Ms. ******* vehicle was brought to our service department for a scheduled oil change and to diagnose a reported noise emanating from the rear differential during acceleration and deceleration, particularly when coasting downhill at speeds between 2040 mph. A certified technician performed a road test and diagnostics, determining that the rear viscous clutch was slipping during engagement. Necessary parts were ordered under warranty, and the oil change was completed during this visit. It was later noted that the technician failed to top off the windshield washer fluid. Our service advisor extended an apology to the customer regarding this oversight.
  Due to part availability, the necessary component was not immediately installed,and the customer retrieved the vehicle. On April 29, 2025, Ms. ****** returned for the installation of the *************************************** Slip Differential) assembly. The technician verified, using chassis ears, that the **** unit had indeed failed and was the source of the noise. The repair involved removing the exhaust system, rear wheels, rear knuckles, and differential. The **** assembly was replaced, and all components were reinstalled. After test-driving the vehicle, the technician confirmed the noise was no longer present. At that point, ******* ********* arranged for the vehicle to be returned to the customer by tow.
  Several days later, Ms. ****** contacted her service advisor, ******, reporting that the noise had returned. Camden advised her to initiate a new claim through ******* ********* to facilitate another vehicle tow. Ms. ****** confirmed that she would coordinate with ******* to arrange the tow. ******* ********* subsequently reached out to ******, who stated that we could receive the vehicle at any time. However, he also informed them that a rental vehicle would not be available for approximately two weeks. The ********* representative was advised to call back in two weeks to check rental availability. In the meantime, Ms. ****** was added to our internal waitlist for a rental and was to be contacted if a vehicle became available sooner.
  
  On the afternoon of June 9, 2025, our service department received a call from ******* ********* requesting assistance in scheduling a service appointment and arranging a tow for Ms. ******* Our team member Lily handled the call and requested pertinent information from the ********* case worker, including the customers name, phone number, and vehicle model. When asked about appointment timing, the case worker revealed that Ms. ****** was not on the line and they had been unable to reach her. The case worker instructed Lily to contact ********* directly to schedule the appointment, and then to notify ******* ********* once completed so the tow could be dispatched.
  Lily subsequently called Ms. ****** using a dedicated work phone. Ms. ****** did not answer initially but returned the call within approximately five minutes.During the conversation, Lily informed her that the appointment needed to be scheduled in order for ******* ********* to authorize the tow. The appointment was scheduled for June 10, 2025. Lily then contacted ******* *********,confirmed the appointment details, and requested that the tow truck be dispatched accordingly.
  
  On the morning of June 10, 2025, Ms. ****** contacted Lily directly to inquire about the tow status. Lily clarified that ******* ********* an external service provider retains exclusive control over tow scheduling and advised Ms. ****** to contact her case worker for further assistance. At that time, Ms. ****** expressed frustration, noting that she had already spoken to multiple case managers and was currently working with a representative from the ***************** ********************* which she indicated was in coordination with the Better Business Bureau (BBB).
  
  In response, our Customer ********************** Manager has reached out to Ms. ****** and is actively collaborating with our District Parts & Service Manager (DPSM) to facilitate the return of the vehicle to our dealership. We are also working to coordinate delivery of a service rental vehicle to the customers location in ***** to ensure she is not left without transportation.
  To be clear, we are not refusing to perform repairs on the vehicle. We remain committed to ensuring that Ms. ******* concerns are addressed in full accordance with the service standards and warranty guidelines of ******* Motors of America. Throughout this process, we have extended all available support and resources permitted under ******* policies and procedures and continue to work in close cooperation with ***************** to resolve this matter satisfactorily

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23450781
  
  I am rejecting this response because:

  I was contacted by ******* of ***** Monday 6/23/25 and was told that they are more then happy to arrange to have my vehicle towed down to get the warranty work done, but I would have to find a ride down to ***** to get a loaner vehicle. Which initially I was told by ****** that since they were unable to fix the vehicle the first time and due to the length that it takes them to get the vehicle back that they would send one up to me in *****. I am not sure why **** is saying that they are willing to get me a vehicle to ***** on here, when I was just told Monday that they were unable to send me a vehicle and asked if I had a family member or friend that could drive me to *****. That is one of the big inconsistency with this report. Also **** failed to mention that I tried multiple times to call the service department and left voicemails and never could get a call back. On the day of the tow when no tow showed up, Lily had said the tow was coming to pickup my vehicle and drop off the loaner. When the day of the tow was supposed to be I called Lily and she didnt answer or return my voicemail, I was trying to make sure that the tow was actually coming. I ended up wasting 10 hours of PL because I wasnt not informed the tow was not happening. I had to call my case manager and she was even shocked they never sent the tow. They claim they have no bearing on the tow, but their loaner car would have to been loaded on it. I am very frustrated, it has taken 3 ******* **** to even get ahold of the service department and multiple people now at ******* of *****. Still cant get my vehicle fixed and now I have **** saying they are willing to work with me and on Monday I was told they dont do that. Make it make sense! It should never had to take it being escalated to a specialist through ******* to even get the service department to answer my calls to attempt to schedule my warranty work. It has been over a month and half now trying to get my vehicle repaired, I have no other option then to keep driving it. The knock when the clutch engages is more apparent and is happening at any speed when you let off the accelerator and go to engage the clutch. So I would say at this point the vehicle is getting worse. The knock sound is any time the vehicle coast and then engage the clutch, this started after the first attempt to repair. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/02/2025

  ******* has strict guidelines regarding specialty towing services. Under their policy, we are only authorized to travel up to 100 miles to provide such services. Mrs. ****** is located approximately 200 miles from our facility, which exceeds the permitted service radius.
  We are currently working to make appropriate arrangements to deliver a vehicle to her. ******* is responsible for any specialty services arranged. We have been in direct contact with the assigned ******* case manager to facilitate the necessary steps for this case
  

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges were added that we did not want and told the sales person as we as the manager ****** *****

  

  Business Response

  Date: 06/11/2025

  The General Manager of Young Buick GMC has made multiple
  attempts to contact Mr. ********* regarding this matter but has not received a
  response to date.
  The General Manager has personally reviewed all documents
  and signatures associated with this transaction. All agreements are in proper
  order, and the customer has signed and accepted the vehicle along with all
  associated products and coverage at the time of sale.
  Please note the following
  LoJack coverage is non-cancelable.
  Tire and Wheel coverage is cancelable upon request.
  Should Mr. ********* wish to proceed with the cancellation
  of the Tire and Wheel coverage, he must contact the Finance Department directly
  to initiate and complete the cancellation process.
  For any additional questions or concerns, please contact Young Buick Of GMC

  Customer Answer

  Date: 06/14/2025

  
  
  Complaint: 23420168
  
  
  
  I am rejecting this response because: We did return his call, left a message to call us back and he never did.
  
  
  
  Sincerely,
  
  
  
  ******* *********

  

  Business Response

  Date: 06/23/2025

  Young Buick GMC has contacted the customer and provided a cancellation form. The customer has indicated that the form has been signed and returned via mail to Young Buick GMC. Once the completed cancellation form is received, the cancellation process will proceed, and a refund check will be issued to the customer in the amount of the product’s purchase price. Should the customer have any additional questions or concerns, please contact Young Buick GMC

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Young Dodge Dealership (owned by Young Automotive Group) took possession of my vehicle on May 16th, 2025. GM ***** ****** is demanding I pay $4000 CASH ONLY for it to be released. When I ask why they took it from their customer parking lot and where the $4000 amount came from, GM ***** ****** told me he can do whatever he wanted.

  

  Business Response

  Date: 05/20/2025

  This
  matter was resolved on May 19th 2025, in coordination with the General Manager of Young Dodge
  Layton and Mrs. ******. The customer executed a settlement agreement, which
  expressly releases all liability and confirms the return of the vehicle to the
  customer.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  After illegal holding my vehicle for 4days in an attempt to extort me for $4000 cash, Young Automotive released my vehicle on 5/19/25 after 6pm with police involvement and filling a complaint with the BBB.  The actions of Young Automotive caused 5days of loss wages, incurred cost of hotel stays along with undue stress and anxiety, I now must deal with the broken steering column caused by the illegal tow of my vehicle. 

  If this is acceptable to the BBB as closure, then ok.
  
  
  
  Sincerely,
  
  
  Ms. ******

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my 2020 Toyota Tacoma in Ogden through the car buyer **** and manager ****. They said the check would be ready within 5 business days. It’s been well over that. I called in the 5th day and they said it would be 21 days. Then they said they could expedite it and it would be 10. My wife and I have called into the dealership multiple times. They just try and get you off the phone saying they will call you back, but never do. We showed up in person to get the check and they said they don’t have the title. **** came up to us in person and said I just said 5 days cause my manager told me too. I asked her how many cars she’s sold so why would you blatantly lie and her response was because they train us to say whatever their managers say. I’ve tried to resolve this directly with the company multiple times and just keep getting the run around. They also didn’t offer any shuttle service when we called and told us to “figure it out”. I had to walk 3 miles across town and almost was late to a work meeting. We called the previous lender and got a confirmation number. They also have all their stuff sent to a PO-box instead of the actual dealerships which is sketchy. I’m requesting BBB to get involved so we can just get our check for the truck and put the issue to rest. Buyers and sellers beware. These people willingly set wrong expectations and lie straight to your face with no remorse. Typical high pressure sales tactics. This has also caused me to be late on payments which affected my credit.

  

  Business Response

  Date: 05/20/2025

  
  As of May 13, 2025, Young Subaru has received the title for
  your 2020 Toyota Tacoma. Accordingly, your payment check has been prepared and
  is available for pickup as of May 14, 2025.
  The General Manager of Young Subaru has attempted to contact
  you via telephone on May 14 at 3:22 PM and left a voicemail message to inform
  you of this update and to coordinate the pickup of your payment.
  We understand your concerns and sincerely appreciate your
  patience throughout this process. Please be assured that we remain committed to
  ensuring a seamless experience and will continue to take steps to enhance
  communication moving forward.

  Customer Answer

  Date: 05/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from Young Ford in Brigham city the end of January. The vehicle we purchased needs some repairs. We were promised that they would take care of it. We have stopped in, made many phone calls and each time we are told that they will get everything arranged and call us the next day. It is now almost the end of April and we have never received any call backs! We are very disappointed with this company!

  

  Business Response

  Date: 05/02/2025

  The General Manager of Young Ford Brigham has made multiple attempts to contact the customer throughout the week in an effort to resolve the matter. We kindly request that the customer contact the General Manager of Young ford Of Brigham at their earliest convenience to discuss available options and bring this issue to a resolution.

  Customer Answer

  Date: 05/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  If Young Ford contacted us throughout the week, not one message was left. My husband has called them back and left a message, but once again he has not received a call back. We would appreciate better communication. 

  
  
  Sincerely,
  
  
  
  ******* *********

  

  Business Response

  Date: 05/14/2025

  The General Manager of Young Ford of Brigham personally
  contacted the customer to address their concerns. During the call, the General
  Manager scheduled a service appointment on the customer's behalf and updated
  the customer's contact information in the dealership’s system. The customer
  expressed satisfaction at the conclusion of the conversation.
  

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Young used center, as is. I was told i would have the title mailed to me 6-8 weeks. well its been over 3 ************ down to 7 days left on my temporary registration with no more extensions and still no title!! im pretty sure not receiving the title yet, voids the as is contract & i should return the vehicle and get my money back! what they should do is issue me a temporary registration since I've exhausted them on my end! while they figure out where my title is?

  

  Business Response

  Date: 04/18/2025

  The customer made a purchase on January 28, 2025. The title for the Vehicle is being transferred from another store, additional notarized documents are required from the previous owner to obtain a duplicate title. The General manager of The Young used Center has been in regular communication with the customer and are actively working to resolve this matter.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership did not disclose pertinent information about the car they sold me including previous accidents. Also charges $2000 more than the price on the window sticker. I would never have purchased this car knowing it had been in an accident especially for three account they charged me.

  

  Business Response

  Date: 03/24/2025

  On March 15, 2025, Mr. ******** visited our dealership and purchased a 2020 ********** Jetta for $16,100, the price listed on our website.The additional $2,000 referenced by Mr. ******** pertains to dealer add-ons,which were fully disclosed in several documents that he signed during the transaction.
  The vehicle purchase was financed through a credit union. On March 19, 2025, the General Manager of Young ********** and **** engaged in multiple telephone conversations with Mr. ********* totaling approximately 40 minutes. During these discussions, Mr. ******** expressed concerns regarding potential mechanical issues with the vehicle. The General Manager assured *********** that, as standard practice, all vehicles undergo a thorough inspection prior to sale. In an effort to further address his concerns, we offered *********** a complimentary follow-up inspection, which he chose to decline.
  Additionally, the General Manager informed Mr. ******** that if he wished to reduce his loan balance, we could cancel the extended coverage plans he had purchased. Mr. ******** indicated that he would consider this option and follow up at a later time.

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding my recent automobile purchase from Young *******, which occurred on February 1 2025 1. Misrepresentation of Certified Pre-Owned Status - I was interested in purchasing a certified pre-owned 2022 ******** and specifically discussed this with my salesperson at Young *******. - I asked the dealership to bring the vehicle from Young *** as I was working with a salesman at Young *******. - I was given deceptive information about the certified program and was never informed that I had to purchase directly from Young *** for the vehicle to maintain its certified status until after I had already completed the purchase. - Had I been given accurate information, I would have purchased the vehicle directly from Young *** to ensure certified status. - I was also sold an extended warranty that I did not want, which appears to have been presented as a replacement for the certified pre-owned benefits I was seeking.2. Vehicle Delivery and Condition Issues - I purchased the vehicle on February 1, 2025, but did not receive it until February 5, 2025, as I was told it needed to be serviced and inspected following its lease return. - I was informed that an outstanding recall would be addressed before delivery, but when I picked up the vehicle, I was suddenly told that only *** could perform the recall service. - The vehicle was clearly not properly reconditioned as promised: The windshield had multiple rock chips The wiper blades were worn and needed replacement The coolant levels were at minimum levels - I was only provided with one key for the vehicle, despite the salesperson promising twice to contact Young *** about the second key. I ultimately had to pay $200 for an additional key.3. Unresolved Promises and Customer ********************** Failures - I complained about the vehicle's condition issues immediately upon delivery

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 2018 **** F-150 to young automotive group in ************ in or around march of 2024 for replacement of a VCT part (whole front end of vehicle had to be dismantled to be able to reach and replace part.) about 3 days later the job was finished and we picked up the vehicle to only have to immediately return due to the service members not connecting the turbos. During the most recent oil change the service member said there was an oil leak. Nothing serious. We did not notice any leak before its service. The next day, it was leaking very heavily so I brought it back in. Turns out the leak was caused by the previous service members mistake in putting our vehicle back together in the service that had been done in 2024 (almost $4,000 mind you) ***** told me to make an appointment for the following week. The next day it started leaking coolant. So I took it back in. The cause was again because the truck didnt get out back together correctly which caused damage. I asked when the soonest we can get it in and get it taken care of was. ***** said Friday bring it in and we should have it back to you on sat. Its now Tuesday of the following week. Ive had to miss very important appointments and a surgery because of being left with no vehicle as the only other vehicle we do have cant be driven outside of town. We asked for a rental due to the circumstances and they refused and have not been keeping in contact about our vehicle and have been getting very rude responses from genisis. Expecting us to know they are waiting on a part for our vehicle when we have not been called a single time with any updates on our vehicle. We are not the ones who are at fault for our vehicle needing work done on it. They messed up. We already paid almost $4,000 for them to not mess up yet here we are. Communication on whats going on would be nice.. allowing me to talk with the general manager would also be nice and possibly working with us on a rental or something would also be nice as well.

  

  Business Response

  Date: 02/03/2025

  The General Manager of Young **** ******* and Mr. ******* spoke last week. During their conversation, they identified that there was a miscommunication regarding the repairs on the truck. Mr. ******* has since taken delivery of the vehicle and is satisfied with the outcome.