Complaints

This profile includes complaints for Young Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Young Automotive Group

  645 N Main St Layton, UT 84041-2230

  
• 

  Young Automotive Group

  PO Box 684 Layton, UT 84041-0684

  
• 

  Young Automotive Group

  570 E 525 N Morgan, UT 84050-9871

  
• 

  Young Automotive Group

  501 W 600 N Layton, UT 84041

  
• 

  Young Automotive Group

  1855 N Main St Logan, UT 84341-1704

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband passed away and I sold his truck. I went in to Young GMC to cancel an extended warranty on 7-7-22. I was told a refund would be priced within 6 weeks. I've called at least 4 times since. The only time someone would even talk to me was when I reached the sales line. Otherwise, they just take my information and ignore me. Since this isn't our first issue with their finance department, I want a complaint filed. Something is not right there.

  

  Business Response

  Date: 11/23/2022

  Young Buick GMC has resolved the complaint with *************************** regarding the cancelation and refund of extended Service contract and GAP coverage.
  The refund has been processed and submitted for a funds of the products purchased from Young Buick GMC. A copy of the sales tax refund is attached and has been discussed with ******. Included is a copy of the check as well as calculation of refund amounts to come from the coverage provider.
  I have spoken to ****** and informed her of the cancelation process and both parties agreed that this complaint has been satisfied.
  Any further questions may be directed to:
  

  ***************************
  General Manager
  Young Buick GMC
  ************

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came to Young VW on July 31st to test drive a 2022 Taos SEL, which we had decided we was the car we wanted. We already had an appointment with *************, which was closer to us, and the sales rep there had promised me a discounted price of $32,500 because it was the last day of the month. After the test drive, ********* the sales manager at Young VW asked ** what it would take to get us to buy the car from Young that day. We said, if you can match the offer and get us blue book on our trade in ($1,800), its a deal, but we were in a hurry because we had a birthday party to get to. She verbally agreed to the $32,500 price and offered $1,500 for our trade in, we accepted before consenting to a credit check and providing information.We trusted ******** and the finance manager ****** and because we were in a hurry, we didnt pay enough attention to the contract. I didnt realize that the vehicle price we were actually charged was $40,843 ($5,000 over MSRP) instead of the discounted $32,500 we agreed to. In addition, the actual trade in was only credited $700, instead of the $1,500 we agreed to. Instead of honoring what we had agreed on upon, they took advantage of us being in a hurry and added on thousands of dollars to max out the amount of financing we were approved for.I finally realized on November 5th when I was looking at the payoff amount for my loan and realized the amount was way too high to not include the finance charges. I immediately called to speak with the *** was promised a call back, and never received it.

  

  Business Response

  Date: 11/15/2022

  Our Sales Manager reached out to ************ multiple times last week and was unable to reach him. The General Manager did not receive the message that the customer wanted ** contact. We can set up a time for the ** to talk to ************, Monday, November 21st or Tuesday, November 22nd,whichever time works best ************* 
  
  The General Manager would love to speak with ************ to discuss his experience, the price of the vehicle, and terms of the contract. 

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18379920
  
  I am rejecting this response because:

  I received one call from ***. She left a voicemail with no email or direct contact number. I called the dealership last week and the receptionist transferred me to her line where I left a voicemail with my name, number, and email and received no response. I will leave them at the bottom of this message. Feel free to call, text, or email.
  
  Sincerely,
  
  *********************

  ***********************

  ************

  

  Business Response

  Date: 12/05/2022

  The General Manager has spoken with the customer to discuss his pricing concerns.  They also discussed fixing the vehicle's windshield wipers at no cost to the customer. Please reach out with any further concerns, thank you.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2014 Subaru Forester was serviced by young automotive and the technician over torqued the lug nuts on 3 of the 4 wheels causing damage to the studs causing them to break off. When attempting to contact the service manager to have them fix the damage they would not return my phone call after 3 attempts.
  Looking for compensation for damages

  

  Business Response

  Date: 11/11/2022

  ****,
  
  After reviewing service records and as per our phone
  conversation on November 9th, tire and wheel rotation did not take place during
  your visit at our service department, and the damages you are mentioning didn’t
  happen during that visit and perhaps they might have happened at another
  service facility during a previous service.  To show good faith Young
  Subaru is willing to help out and cover labor cost for the repairs needed and
  for the mentioned issue so we can help you get your vehicle back on the
  road. 
  
  Thank you,
  
  Justin E******** / Young Subaru

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in the military and was in the middle of a move from *******, ** to ***************** when my car broke down. I stopped at Young **** and they said the transmission needed to be replaced and offered to sell me another car. I purchased a used car in cash on June 18, 2022 to complete my move. The day after I purchased the car, the check engine light came on and it was an $800 fix. They said that the repair wasn't covered in my **** mile, 3 month warranty, but agreed to pay half. They never reimbursed me. About 3 weeks later the check engine light came on again and they again said they would cover nothing (cost is several thousand dollars). My biggest complaint is that they haven't completed the paperwork for me to get the vehicle registered. It was submitted to ******** in July and returned to Young **** because the paperwork wasn't complete. Despite my **************************************************************** to register the vehicle. The temp registration expired and they told me to drive it anyway and they would pay for the ticket! I of course did not do this and paid several thousand dollars to rent a car instead. They finally sent me another temp registration and it expires in 2 days. The paperwork still has not been submitted to allow me to register the vehicle. Every time I call they take a message and rarely call me back. I don't know what else to do. I have a lemon of a vehicle that I keep putting money into and they refuse to complete the paperwork so I can register and drive it after all the money I've paid to fix it. Please help.

  

  Business Response

  Date: 10/24/2022

  We are very sorry to hear that your vehicle purchase experience has gone this way.  We will make sure you are reimbursed the other half of the bill that we said we would cover.  Please send us the invoice from the repair shop.  As far as the licensing, it appears you have been in contact frequently with our finance manager ***** who has given direction on how to get the licensing handled.  I recommend following that direction so this can be resolved quickly.  

• Initial Complaint

  Date:09/27/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We picked up our new Kia ****** at the end of August. On pickup the manager informed me that one of the keys was missing after servicing the vehicle, but since servicing was closed they could not look for it. We were advised that they would sent it to us once found or provide a replacement. We've reached out weekly but have not gotten a replacement or answers, only that someone will call us, but no one ever does. We still need either our vehicle key or a replacement key. Please note that we did not sign as items received in good condition, the sales rep put a line through and agreed for us, found out via email later that or signature was forged

  

  Business Response

  Date: 09/29/2022

  ******************************* spoke with ********************************* about the BBB complaint and the issues with his new Kia ****** on 9/28/22. Currently the Kia ****** is being shipped to dealers with only one key and the second key is on recall and backorder. When ***** was in the dealership, he spoke with ********************************* who isnt 100% familiar with the recall and responded that we will look for the key and mail it to him when it comes in. No one ever followed up with the customer and this led to confusion and he felt like the dealership didnt care about him after the sale was made. Dallin with working with Kia ******** to get a key here as fast as we can and programmed and given to the customer. We are hoping to fulfill this request in the next couple of weeks.***** also received an email from *** Customer Experience which explained that he had received the car without any issues and his name was stricken out. This is part of the ************** system that we perform with each car delivery.The box was checked by our delivery specialist at time of delivery, and this wasnt fully communicated to him at this time. The signature line was blank because this page is just a template and doesnt add signatures to this page.****** explained this to *****, and he understood and remembered this process.The key still needs to be fulfilled and ****** is taking this over personally.

  Customer Answer

  Date: 10/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call Sunday, August 21st from the ********************************** asking if I knew why my car was sitting in the **************** ************** parking lot (they were closed at the time) with the windows open and unlocked. I told them that was news to me as it had been at Young ****** in South ***** for repairs since June 19th. The police filed a stolen car report but were unable to get anyone from Young ****** to contact them. After not hearing anything from Young, I reached out to ****** Corporate. I finally got a call from Young after that but they still seemed to be under the impression that my car was in their lot and waiting for parts to come in. I finally managed to talk to someone September 16th and they seemed surprised by the whole thing. They asked when I wanted the car towed back to their shop and I asked if they had the keys still. They said no, I told them that I did not trust bringing my car back to them, especially if it was going to still be sitting on the lot and waiting for parts to come in. They did suddenly seem to think they could get all the parts in a timely manner. I'm not sure if it's taken so long for parts, they don't actually know how to fix the break issue, or because it was stolen and has been missing for awhile (prior to the call from the police, the last call I had from Young ****** was on August 6th letting me know that they were still waiting on parts). My husband and I did not see the car on the lot when we were at the shop August 19th for an oil change on our other car.

  

  Business Response

  Date: 09/23/2022

  Hi *****,
  
  I tried calling you a couple of times on 09/20/22 &09/22/22 but I was unable to reach you nor able to leave you a voicemail due to your mailbox being full.  I also called your husband twice and left you both a voicemail on his phone but havent heard back.
  
  Were more than happy to help out and cover the cost of the repairs for you.  As you mentioned there are OEM parts still on back order and were unable to get them until ****** can produce the parts however we are able to get you aftermarket parts if thats the route you prefer to go. We also have these parts here and ready to perform the repair by a ****** trained technician at your convenience.  We can get the vehicle towed in to our service facility at no charge and then perform the repairs within 24hrs.
  
  Please let me know at your earliest convenience.
  
  Thank you,
  ******

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had traded in my ********** for a ****** versa to Avis car sales Friday June 10th. I don't have time to sign paperwork so June 11th I finished signing paperwork. A week later they had called me and said they couldn't find a bank to approve me. So I took the ****** back and asked if I could sell them my ********** Jetta because I wanted to get out of my lease. I went in and was ready to sign paperwork. I was there for 2 hours and nobody came and talked to me. They were just chit chatting with other coworkers so I left. They never called me. Never texted me until a week later and said I needed to sign paperwork. I told them I will come in if paperwork is ready. I signed the paperwork around June 27th. They had told me June 6th my car would be paid off. Then they told me June 22nd my car would be paid off. I called them every week regarding my car because the payments keep going up and I'm getting hit hard on my credit report. They had lost my odometer disclosure statement so I had to resign that. So august 8th I went to resign that paper. I had called them a week later and they said they sent the check and it would paid Tuesday August 23rd. I called today and they said that the information was wrong and it will be paid sometime next week. They have been telling me this for months and I cant seem to get an honest answer and I owe around **** for my car now. I just want my car paid off and for them to stop playing games because it is affecting me and the cosigner on the car.

  

  Business Response

  Date: 09/01/2022

  The customer came to ********************** *********** to purchase a vehicle and trade in her car. After a full day of attempting to get her approved we couldn't obtain financing. She left and came back the next day saying she would just sell us her vehicle. We made an offer, and she accepted the offer. It is a lease,so she gave us her pay off for her vehicle leased through ********************* Fast forward nearly a month we finally heard back from VW, turns out the customer had an overage of payoff to the tune of $5,048 dollars. Called both clients and let them know in order to purchase the car from them they have to cover their lease overages. They kindly declined and said they will come pick up their car and just keep it instead of paying to clear the title of the overages. As of 8/31/22 she has picked up her car and parted ways as friends. 

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir:8/22/22 My son, ***************************, is a disabled, 25-year Navy SEAL veteran. He is in the process of retiring and has just recently purchased a home in ********, **., while still being stationed in ********, ** He ordered a GMC ****** **** pickup from ******* Young Buick GMC dealership in ******, **., securing the order with a $2000 deposit. He also provided them with the details of pre-arranged financing information.He waited several weeks for the vehicle to arrive, then made a special trip back to **** to pick up the vehicle on Friday, 8/19/22. He was dealing with Salesman, ***************************** and Floor Manager ********************. At this point they informed him that they would charge him an additional $3300 for tinted windshield, clear bra and lo-***** Additionally, they told him that they would charge $2500 because he was not using dealer financing. At one point, ******************** told him, if you think you can get this truck without paying an additional $10,000, you are crazy.These two guys mislead him, lied to him and then became obnoxious when he called them on it. They are unethical, rude and dishonest. Their attempt to ***** him for more money is a violation of ***** anti gouging law SB 86. This dealer organization has 12, now 13 similar, serious complaints this year on the Better Business Bureau website. So this is not a communication issue but a systemic practice.In my view, at a minimum, they should be fined and not allowed to deal with consumers in the future.********************************* ****************** ************

  

  Business Response

  Date: 08/26/2022

  Young Buick GMC and the ****** party have resolved the complaint as of 11:00 a.m. on Friday Aug. 26th. The transaction on a 2022 GMC ****** was concluded at MSRP, with only tax, registration and fees and no other additional products purchased by the customer. The ****** party has taken possession of the vehicle, with financing provided by USAA. The financing was arranged by the customer and was contracted based on the pre-approval from USAA. All concerns have been addressed and resolved at this point.
  Any further question may be directed to ********************* (General Manager).

  Customer Answer

  Date: 09/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new ****** Cross from Young ****** Automotive group in ***** ******* the beginning of the year 2022 after long waiting for a vehicle to arrive to this dealership:-- I am still waiting for the license plates to be mailed to me, as a receptionist agreed in March 2022.-- Lojack feature was not activated on a day of delivery.-- I was misinformed that my new car suppose to have a remote start feature ( the reason of purchasing this model ). As appears, I need to find an expert to figure it out. I was trying to reach a store manager, but he was not responding to my email. I would not recommend this dealership for any service.

  

  Business Response

  Date: 08/12/2022

  She responded to my text and asked that we communicate via email. Realizing she was on her phone I called her right away hoping I could connect and find out what we need to do to help her. It went to voicemail I gave her my cell phone number and my email address and told her I would send her an email right away. I sent an email stating that we sent her plates on January 27 we had a tracking number but because so much time has passed the tracking number no longer will provide the information. I asked her to give me a call or send me an email so we can put together a plan to get her plates. 

  Customer Answer

  Date: 08/13/2022

   
  Complaint: 17590427
  
  I am rejecting this response because:problem is not solved.
  
  Sincerely,
  
  M S

  

  Business Response

  Date: 08/29/2022

  We finally went to this customer's house and the car was in the driveway.  We have called, texted and emailed with no response whatsoever. After realizing she wasnt home ****** went to the *** to see what was going on and discovered that the *** accidentally put the address on the registration off by one number which led us to send her plates to a duplex across the street.  ****** just paid $12.00 and got her new plates, went to her house an put the plates on the car and the registration under her door mat.  Out of curiosity ****** went across the street to the duplex and the lady had just put the plates in her mail pile and didnt do anything with it.  So no contact but the plates are on the customer's car.
  
  *********************

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  M S

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 voltsqagen passat In March 2022. Started paying $300 for car insurance in Febuary 2022 in April it went to the Hyandai Automotive for a oil valve seperator. On May 23rd 2022 i had to have roadside tow it back to the shop due to the starter and battery i paid $830 to have that fixed, Then on July 29, 2022 i was told the Cylander 3 was dead and they recommended a *** engine which costs $3,000. My bank loan is $9,999

  

  Business Response

  Date: 08/18/2022

  Unfortunately, the client declined a Vehicle Service Contract, she bought a 2015 VW Passat that had been put into the shop and repairs done. State emissions were done and passed. The car did have *******+ miles unfortunately we could not for see the motor issues. However, it's odd that this complaint was filed. The customer is in my dealership trying to trade in and get into a new car. 

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17671024
  
  I am rejecting this response because: Now I am being told I need  a co-signer in order to get a vehicle which is not what I needed to purchase the car that has a bad engine. *** paid ontime for the last 6 months and am still continuing to make the payments without a co- signer. Its impossible to find someone that will co-sign. My father has passed and the rest of my family have also passed. I  have been on my own for the last year and am surving without anyone. Im a faithful payer to all my debts without another individual.
  Sincerely,
  
  *************************