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Business Profile

Baby Accessories

Owlet Baby Care, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

This profile includes complaints for Owlet Baby Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Owlette Smart Sock 2 (it monitors the baby's oxygen and heart rate and tell you when they are fidgeting and awake) after my son was born, for $300. Without warning, they stopped service to the Smart Sock and said I needed an upgrade. Customer service told me it was a "marked as an end of life status" product and I would need to purchase the new product for $300 and that he would give me a $100 discount. This is incredi underhanded to stop service and force buyers to upgrade, especially with a product that helps with child safety and parent peace of mind.

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the owlet camera and sock roughly a year ago. One reason we opted for the camera/sock combo was access to camera clips if there was a triggering event (motion, sound, etc). Owlet recently decided to move to a subscription model and is now requiring a monthly fee for this access. My issue is that this isn't what was advertised. Customers who purchased their products based on Owlets own claims of access deserve a refund, or to be grandfathered in. I would have purchased a different camera system if it weren't for the access to clips we previously had. It's like buying a car with electric windows, only for the dealer to show up after a year and take them out.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Owlet dream sock worked well for about 2 months-

      Now in the app it always says it’s disconnected from the internet- the base still says it’s connected.

      Customer service says it’s our end. And it is clearly not - as our devices and internet did not have disruptions at these times.

      We pay a fee for the new portion of the app and aren’t able to access it most times. Customer service said to deal with it through the App Store. No help whatsoever

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on July 16 I have purchased Owlet sock for my baby. Once we started to use it , it was nothing but issues. I’ve contacted Owlet customer service multiple times, informed them of the faulty device, that not only doesn’t provide the readings, but have constant connectivity issues and due to that makes constant noise and wakes my baby from sleep. I’ve answered lost of questions , over and over, the same ones to constantly different agents , because they didn’t bother to read previous emails, had to deal with extreme rudeness and disrespect of their employees and at the end of the day after 2 months constant back and forth, was not only not offered any solution, but agents stopped responding to emails. This is a luxury product that costs great amount of money, claims to have warranty, but at the end holds zero liability, takes money and doesn’t stand by their product

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an owlet sock, owlet knowingly sets their buyers up for failure at expensive costs. They charge 299 for their dream sock and 129 for a replacement sensor, the company knows according to their staff that the “sensors go out frequently” this product is designed to only be used to 18 months old. How many people are having to purchase new sensors or even new socks because of this companies ignorance towards quality. They charge so much for the product but cannot even assure quality, what are people paying for then???

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the Owlet smart sock in Feb 2024. By October of this year it started having issues, by Nov 2024 it completely stopped registering the base station or being on our child’s foot. Despite multiple emails and phone calls to customer service, we have received no response back. Extremely disappointing to buy such an expensive product to have it stop working especially while still under warranty!

    • Initial Complaint

      Date:11/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the dream sock & camera. I was really excited. However, the company & product has been an absolute nightmare. I feel that Owlet is very misleading & more customers should be aware. I went to leave a review of both the product & the customer service I received, but I have no ability to do so on their website. They only have pre-selected 5 star reviews for display. We purchased the product in anticipation of the arrival of our first child - by the time she arrived their “return window” had already lapsed. We had yet to open the product. After her arrival, we tried setting up the product to use, only to find out it “wasn’t compatible with our WiFi” - or so we thought, but that isn’t even the issue. The issue is with the product. My husband reached out for troubleshooting, we tried activating our 2.4G WiFi with our provider - which we were told would resolve the issue, had a gentleman in IT come try to help, & continued to have no luck. I reached out to Owlet explaining my situation & asked for a refund for a product that was misleading & that I couldn’t used - even said I was happy to return the product entirely. Their customer service is hard to communicate with, their phone hours are very limited. I was bounced between multiple representatives over email. We went back & forth for over a month & I received no help. I tried calling twice. Once was told I would receive a return slip that was not provided. The next call, I asked to speak with a supervisor - the rep said that they couldn’t transfer calls, no supervisors were available & she couldn’t help. I was able to schedule a call with a supervisor- I was told they don’t provide refunds & she said that it was very clear on their website that it doesn’t connect to 5G WiFi networks, only 2.4G. We had already tried connecting to 2.4G WiFi, & the product has not worked - so not the issue. It is also not clear (if anywhere) on website that it is not able to connect to certain networks.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased an Owlet Smart Sock 3 in August of 2021. Not even one year later, the product stopped working. Owlet replaced the product since it was within warranty. We only used the replacement between 8/22 -9/22 and 1/24 - 8/24 before it completely stopped working in the same manner that the initial product we purchased stopped working. That is only 8 months of usage before the product broke. The company is selling extremely expensive products that stop working in less than 1 year of usage. They are selling defective products and are essentially running a scam to get money from desperate parents. I attempted to get a replacement, but the company refuses to replace the product as they claim I am not within warranty. I explained that I used the replacement product for less than one year and am concerned that their products are defective and stop working after less than a year of usage but that did not sway them. I would like a replacement product.

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Owlet sock for my son less than 6 months ago. Yesterday the app and device suddenly reset itself, disabling monitoring for my son at 4AM on and essentially bricking the device. Customer support keeps ending chats without resolving.

      I've followed all their troubleshooting steps but the devices is non-functional. Support did not escalate my case and I'm left with a broken device.

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an owlet smart sock and camera a week after my daughter was born for the peace of mind knowing her heart rate and pulse oxygen levels while sleeping, and after a few weeks I noticed that the monitor would constantly lose its connection the sensor would stop monitoring and this would be happening multiple times throughout the night, and after a few months I really looked into and I was knew this wasn’t normal the sensor and monitor should not be dropping connection continually throughout the night, so I reached out to the company and they for a month they had me going back and forth with them refusing to replace the product knowing it was defective because for a product that is FDA approved should definitely not be dropping the connection multiple times throughout the night, they had me sending videos, multiple pictures for a month until they finally said they would only replace the base when it’s the whole product the needs to be replaced and they ended up sending me a USED base, scratched up and finger prints all over it. It’s horrible how you pay over 300$ for a defective product and the company won’t stand by their warranty and replace the entire item that they send out used parts. I’ve also seen multiple people have the same issue and to know these products are FDA approved is unbelievable. I just want my defective product replaced fully in a sealed box sensor and all not some used parts. It’s not okay the run around this company gives you for defective products they’re selling. And not standing behind their warranty. I’ve also tried reaching out to corporate and all the employees I’ve spoken to over the past month say they have no direct contact with them which is ridiculous to not be able to reach corporate to make complaints

      Please just help me replace my defective device fully, the way I bought it, not with some used parts that come looking like they have been used. It feel like these parts are the ones that have been returned.

      Thank you

    Owlet Baby Care, Inc. is NOT a BBB Accredited Business.

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